Monday, May 28, 2012

A mutually beneficial outsourcing contract.

The call center industry in Costa Rica is able to choose from a labor pool that has a literacy rate of 94.9%. This proud fact seperates Costa Rica from the other Central American countries as one of the highest in Latin America. When the Costa Rican army was abolished in 1949, it was said that the "army would be replaced with an army of teachers." Bilingual elementary and high schools are found throughout the country in practically every community. Universal public education is guaranteed in the constitution and is the back bone of our well qualified BPO agents. Primary education is obligatory, and both preschool and high school are free. There are only a few schools in Costa Rica that go beyond the 12th grade. Students who finish 11th grade receive a Costa Rican Bachillerato Diploma accredited by the Costa Rican Ministry of Education. The public universities are regarded as the best in the country, as well as being one of the best means of social and economic mobility.\

Costa Rica's Call Center welcomes all public speakers to use our nearshore bilingual call center to make your seminar efficient and successful. Our BPO staff is able to assist your event with a sales force, dedicated follow up structure and specially designed promotional literature. All ctelemarketing and customer service contacts during the registering process can be made in English and Spanish allowing you to reach a broader spectrum of potential clients. Gathering data and prospect information offshore should be an important part of the seminar process and should be used to its full potential. At Costa Rica's Call Center, we develop a pre-qualification questionnaire prior to the event, and then implementing a well-developed post-event follow-up program that will increase the attendance and revenue. As the seminar date approaches, our call center bilingual agents will use our detailed callback list to make reminder calls and send emails before the event. Time is crucial to motivate the registrants who are late paying and to reduce buyer's regret. This offshore BPO process will analyze past cancellation and no shows to improve the registering process.

The bilingual call center agents are diligent in sending out a confirmation email for those that register on line or over the phone when contacting our Central American call center. If they choose to sign up online, they will receive an immediate follow up courtesy phone call for verification. We are able to create a discount enrollment program before the established deadline, such as an early bird registration or Costa Rica's Call Center can easily handle the volume discount calls to an organization at same time to sign them up. Our nearshore outsourcing services can also include the assistance with transportation choices, corresponding costs or any matter that needs addressing to attend the event.

Outsourcing call center CENTRAL AMERICA allows companies to have an outsourced call center do the work for them and enables clients to grow at a comfortable pace. Once a mutually beneficial outsourcing contract is implemented and both parties sign, the process is set in motion. Telemarketing, customer service, compliance calls, survey calls are just a few services that CENTRAL AMERICA’s Call Center offers clients for a fraction of the cost that they would pay locally.

Call center employees have amazing health care,

Central America's great health success story on how it treats it's citizens.Its healthcare system is ranked higher than that of the United States, despite having a fraction of its GDP. By the year 2000, social health insurance coverage was available to 82% of the Costa Rican population.Primary health care facilities in Costa Rica include health clinics, with a general practitioner, nurse, clerk, pharmacist and a primary health technician. Call center employees have amazing care which helps reduce sick days and attrition due to health related issues. In 2008, there were five specialty national hospitals, three general national hospitals, seven regional hospitals, 13 peripheral hospitals, and 10 major clinics. Our call center is only three blocks from the National Children's hospital.Patients can choose private health care to avoid waiting lists.Costa Rica is among the Latin America countries that have become popular destinations for medical, dental and cosmetic tourism.

A call center's psychology of selling over the phone will be the initial BPO topic covered. The telemarketer's mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality outbound phone calls a day. Each bilingual agent's fear of telemarketing is addressed openly and resolved with compassion. Prevention for call center burn out is discussed and will be closely monitored daily for each Central American trainee. This key observation will filter out potential quitters while promoting BPO career team members for your company. At Costa Rica's Call Center, we are not hard on our nearshore call center staff, we hand pick and train them to work hard at making your offshore campaign successful.

Bilingual phonetics is often discussed and is encouraged as an ongoing study for mastery. Practice calls are always recorded, analyized and studied during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of telemarketing calls and customer service escalations. An analysis provided from a detailed checklist will judge the agent's tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a call center phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection. All BPO trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in career building self-improvement when is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business and will create long term BPO agents for your offshore project.

The advanced bilingual telemarketing script will be transferred on to a second sheet known as a call map for easy call navigation, flow and enhanced training. Our call center managers use a straightforward flowchart to highlight critical decision points and familiar objectives during the structured telephone conversation. Acknowledging when they ask a good question is used methodically and is essential in promoting additional conversation or customer service support. Most salesman believe that fast talking is the way to close a deal. Yet, we encourage silence as very instrumental when used tactfully on the phone. Deliberate pregnant pauses are incorporated in our pitch and highlighted on the call map as an advantage for encouraging the client's participation.

The increased quality of communication between call center departments and managers produces, as an end result, satisfied customers and multi-skilled bilingual call center telemarketers in CENTRAL AMERICA.

CENTRAL AMERICAN call center management find an easy outsourcing solution when handling the calls by forming an organized multi-tier call support program for more efficient handling of customer needs. The first level offers professional bilingual call center telemarketers, who greet the callers, answer generic questions, or forward the caller to the appropriate call center agent or supervisor for specific attention. Often, a call center solution CENTRAL AMERICA could be to use an IVR (Interactive Voice Response) system that will provide recorded general directory information and options for the inbound or outbound call. If a caller requires more assistance, the call is forwarded to the second level, where more serious issues can be attended to by a CENTRAL AMERICA’s Call Center manager or supervisor. In some cases, there may be three or more levels of call center support staff in order to provide the best call center solution in CENTRAL AMERICA for your outsourced campaign.

All bilingual call center telemarketers in call center solution CENTRAL AMERICA require a certain amount of patience, empathy, and a sturdy set of vocal cords. CENTRAL AMERICAn call center telemarketers are human and have problems like any other customer service employee. The call center solution is not to bring them to work and affect the performance of the agent. The pressure in a call center is demanding and it can be easy to get stressed out on a normal day at a call center, which may result in treating customers poorly. Call center managers at CENTRAL AMERICA’s Call Center look for signs to identify an agent struggling with performance. The manager has the necessary call center training solution in place to adjust the agent’s mindset in order to maximize the call center agent’s performance and attitude while taking a call. The finest call center solution for an agent would be to relax after experiencing an uncomfortable call. The CENTRAL AMERICAN call center trick is to close your eyes, take deep breaths, find your composure, and calm down before the next call.

Call center solution CENTRAL AMERICA always gauge what the call volume will be like for that particular day so that call center management will be properly staffed if it's going to be a very heavy business day. This helps eliminate customer hostility from spending too much time in queue or being transferred to different departments. This will keep us from having to call the customer back.

When the call volume is highest, a call center solution would be to walk the fine line between friendliness and professionalism when dealing with an irate customer. We always adhere to the call center and client’s guidelines for professionalism, but try and add personal touches to your call i.e., like using the customer's first name to sound more sincere and interested in helping the customer while avoiding dead air. Dead air makes people uncomfortable, and this will make the bilingual call center agent’s job harder.

CENTRAL AMERICA's Call Center gives your company a call center solution in CENTRAL AMERICA by offering more than double the amount of highly skilled and trained bilingual call center telemarketers for the same salary and benefits as you would pay within your local area. The high demand for CENTRAL AMERICAn call center solutions has rewarded our call center with a large amount of highly qualified resumes of advanced bilingual telemarketers and empathetic customer service telemarketers that have the desire to work with your company.

When choosing the right bilingual outsourcing call center solution, many factors must be taken into consideration in order to make the most intelligent decision on which CENTRAL AMERICAn call center can fulfill your BPO outsourcing needs.

Central American call centers have earned a fine reputation for offering superior call center solutions in CENTRAL AMERICA that range from simple bilingual customer service support to more demanding campaigns such as outbound telemarketing for sales or lead generation. For many North American companies looking to expand and to save money on their bottom line, a call center solution to outsource CENTRAL AMERICA’s Call Center is a very sound out sourcing solution.

Feel very secure in investing in the BPO industry.

Costa Rica is a proud and active member of the United Nations and the Organization of American States. The Inter-American Court of Human Rights and the United Nations University of Peace are based in Costa Rica. Since Costa Rica has no standing army and has raised peace loving people, it is also a member of many other international organizations related to human rights and democracy. This specific mind set has provided the offshore call center industry a large amount of well spoken, reserved and educated agents to handle the calls. A main foreign policy objective of Costa Rica is to foster human rights and sustainable development as a way to secure stability and growth.That is why companies feel very secure in investing in the BPO industry. Costa Rica is a member of the International Criminal Court, without a Bilateral Immunity Agreement of protection for the United States military. Clients and expats alike feel very comfortable and secure while living in and visiting Costa Rica for extended periods of time.

Our BPO strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All call center scripts are written to sound like the customers were actually looking forward to the call. Our nearshore call center has adopted the adage that strangers are friends who have not met yet. Unique call strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage of telemarketing calls will result in a hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.

Once our Latin America call center gets started, our experienced telemarketing script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your BPO plan. All customer service scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single outsourced phone call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final telemarketing script for your approval. The nearshore options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.

Our extensive call center industry experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your outsourcing telemarketing script, your bilingual dialogue will move to the next phase of communication. As a value added benefit, your customer service or sales script is included free of charge with any Costa Rica's Call Center nearshore BPO campaign.

Unfortunately, the majority of advanced call center software is not provided free of charge or readily available on the internet. In order to properly control a call center or even attempt to launch an outsourcing campaign with call center software CENTRAL AMERICA, the most important action would be to have the best in call center software made available to you to help maximize performance and profits.

In addition to providing call center supporting software to a telemarketing or customer service care campaign, CENTRAL AMERICA’s Call Center has the best in call center software to be able to create, manage and run an IT department or a computer web design department. The most efficient bilingual CENTRAL AMERICAn computer programmer must have at their disposal call center management, database and technology software. Your outsourced SEO projects and our web site designers will make your outsourced campaign very successful and decrease the time to launch with the best in call center software CENTRAL AMERICA.

Customer care representative is giving their best with a demanding client.

Costa Rica's prime location provides our nearshore clients full access to American markets. The strategic time zone falls into the central part of the United States. Besides call centers, Costa Rica has a $2.2 billion per year tourism industry. The same environment and low spending costs makes it the most visited nation in the Central American region. Costa Rica focuses on a strong ecotourism which draws many tourists to visit the extensive national parks and breathtaking rainforest. Costa Rica is recognized as one of the few with true ecotourism, health spas and wellness centers.In terms of the 2011 Travel and Tourism Competitiveness Index, Costa Rica ranked 44th in the world and second among Latin American countries after Mexico.As of 2012, Costa Rica produces more than 90% of its electricity through renewable sources.

There are certain types of Central America bilingual surveys that are conducted that elicit information with the underlying intention of making a telemarketing sale. In this particular BPO instance, Costa Rica's Call Center will create an increased awareness of your company's products and services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable information.

Costa Rica's Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet offshore departmental survey can be an important follow-up call to a customer that may give insight to your sales team's telemarketing performance or which customer care representative is giving their best with a demanding client. Our nearshore call center has the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.

When it comes to call center inbound service or an outbound outsourced telemarketing campaign in CENTRAL AMERICA, the best strategy an outsourcing company could provide their clients would be to make sure that their bilingual call center service is reliable, of highest quality and carefully structured to make all outsourced campaigns very successful with a long term objective. Our bilingual CENTRAL AMERICAn call center encourages you to find out why our call center services will assist to make your company grow comfortably and financially.

When most North American companies decide to use call services CENTRAL AMERICA, they may consider a bilingual call center telemarketing campaign that comprises of inbound and outbound call center services. A small company may not have the proper resources or time to staff, train and manage an effective outbound telemarketing campaign. Our bilingual CENTRAL AMERICAn call center can offer any client complete call center software and call center services support to make CENTRAL AMERICA’s Call Center BPO outsourcing a smart choice for your growing business.

Small and medium-sized North American companies that are looking to expand internationally must consider outsourcing call center services in CENTRAL AMERICA to remain globally competitive. High business operating costs and global recessions are causing companies to lay off staff or refuse to initiate a good new idea because of the initial investment.

Outsourcing with CENTRAL AMERICA’s Call Center will avoid downsizing your company after so many years of hard work and dedication. By taking advantage of our call center outsourcing services in CENTRAL AMERICA, your company will not only double the amount of bilingual call center staff, but will be able to make the most of your internet and web site budget with our call center software services to help increase business in the 21st century.

Many countries provide outsourcing services and low cost call center TELEMARKETERS, but may have poor customer feedback in regards to an unclear accent, poor attitude and especially the understanding of the North American culture. By considering a CENTRAL AMERICAn call center service, your company will be improving the percentage of a successful North American BPO telemarketing campaign in both English and Spanish. CENTRAL AMERICAns take pride in a ninety percent literacy rate, a large influx of North American tourists and the luxury of a central time zone. In addition, a CEO located in the United States can take a non- stop flight and arrive in the capital, San Jose CENTRAL AMERICA, in less than six hours from any major city location and be at our CENTRAL AMERICAn call center to visit their outsourced campaign and spend time with their dedicated bilingual call center TELEMARKETERS. It makes sense to outsource your next BPO bilingual campaign with our call center services CENTRAL AMERICA.

We know that what you are most interested in when seeking call center services CENTRAL AMERICA telemarketing outsourcing partner in Central America is a company with state-of-the-art call center software and the highest level telemarketing training. Outbound telemarketing services in CENTRAL AMERICA can be used to market to potential customers in the United States and around the world but will only be as effective as the equipment and training provided by the call center. We make sure that clearly defined needs are discussed before you begin a telemarketing or customer service campaign at CENTRAL AMERICA’s Call which will focus on achieving your specific telemarketing goals. The most experienced bilingual outsourcing call centers should be those with high employee retention and an in-house script development team that will assist you with your call center services and make your BPO campaign a success.

In a world full of outsourcing services and multiple call centers throughout the world, our CENTRAL AMERICAn call center services are regarded as in the top ten most proficient call center locations to near- shore in the outsourcing industry.

When it comes to call center inbound service or an outbound outsourced telemarketing campaign in CENTRAL AMERICA, the best strategy an outsourcing company could provide their clients would be to make sure that their bilingual call center service is reliable, of highest quality and carefully structured to make all outsourced campaigns very successful with a long term objective. Our bilingual CENTRAL AMERICAn call center encourages you to find out why our call center services will assist to make your company grow comfortably and financially.

Nearshore appointments are set with the decision maker only.

The Costa Rican government offers tax exemptions for those willing to invest in the country and especially the BPO call center industry. Several global high tech corporations have made major employement contracts to employ thousands. For example:chip manufacturer Intel, pharmaceutical company GlaxoSmithKline,consumer products company Procter & Gamble and HP having employed close to 10,000 bilingual customer service and technical support agents. High levels of bilingual education among its residents and high school students have make the country an attractive investing location for call centers, customer support and Latin American sales teams. For those outside of the BPO industry, tropical tourism earns more foreign exchange than the combined exports of the country's three main cash crops: bananas, pineapples and coffee.

Our offshore call center appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a telemarketing cold call into a warm introduction that produces revenue and referrals for your business. Nearshore appointments are set with the decision maker only, period. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm BPO appointment that is waiting for you.

Does your nearshore company rely heavily on bilingual appointment setting for growth and profit? Do you invest a major part of your telemarketing marketing budget to make it effective? At Costa Rica's Call Center, our Central AMERICA appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica's Call Center will keep your BPO appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our Costa Rica's Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific nearshore appointment setting campaign, we always assign the Latin America telemarketers that are best suited for your outsourced project. As we hire and train your bilingual appointment setting telemarketer team, we particularly look for call center candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the telemarketing conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our bilingual BPO agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further offshore campaign analysis and strategic improvement. Call center outsourcing jobs require that the call center TELEMARKETERS have a strong sense of innate customer service skills as well as an especially keen ability to listen to detail in order to offer the most effective result for your outsourced campaign. Without an extroverted and relentlessly positive attitude during the initial interview or continuing through the telemarketing training period, the call center’s management team will deny the employment of that particular candidate. Call center outsourcing jobs need to be filled by the best, period The changing global economy and the unfortunate downsizing of the North American corporate world makes call center outsourcing jobs to a CENTRAL AMERICAn call center an important topic for top executives when deciding a company’s growth potential or even survival. Every outsourced CENTRAL AMERICAn call center job can make a difference to your company’s bottom line and increase your employee morale by offering opportunities to very grateful and hard working bilingual call center TELEMARKETERS that will represent your company in the best light. There are ideally suited CENTRAL AMERICA’s Call Center TELEMARKETERS waiting to assist your inbound customer service call today. Call center outsourcing jobs is simple when understanding the qualifications for the ideal bilingual call center agent for your outsourced campaign. From the many years of continuous growth, call center employment is considered a stable long term career in CENTRAL AMERICA. Confidence in a call center agent is just as important as their work ethics. Punctuality, honesty, accountability and results can separate a subpar outsourced call center agent in another firm to one of CENTRAL AMERICA’s Call Center’s highly trained and motivated outsourced call center TELEMARKETERS. A bilingual outsourced telemarketer who believes that they possess advanced communication skills are the first TELEMARKETERS we interview when hiring for an outbound lead generation or bilingual outbound sales campaign. An outsourced bilingual customer service agent that holds empathy and patience in high regard are two skills that every hand picked call center agent posses at our CENTRAL AMERICAn call center. Every well executed inbound phone call ensures the best in top outsourced customer service, client retention and increased referrals resulting from the first class experience given by the CENTRAL AMERICAn call center agent. What you would personally expect to receive from a customer service representative on the phone is exactly how we are going to handle each and every one of your inbound or outbound phone calls with your clients.

A labor arbitrage generated by the large wage gap.

Per information provided by the World Bank in 2009, Costa Rica's GDP per capita is US$11,122 PPP. Latin America has been developing this country and has an increased interest in maintenance and new investments in infrastructure. Even bening known as a third world country, the poverty rate in Costa Rica is estimated to be 23% with a 7.8% unemployment rate.The call center industry has 16,000 currently employed and is continuing to grow this business medium. Our bilingual call center ensures that all agents receive the best in compensation. We base salaries on the the value of the colón against the dollar. This international monetary exchange has decreased to 86% of its late-2006 value. The unit of currency still remains the colón, and as of May 2012, it trades around 507 to the United States Dollar.

Costa Rica's Call Center assures that we will inform, pre sell and qualify each and every potential client to maximize the lead acquisition of your lists in both English and Spanish. That is our word. We go into every telemarketing call believing in a sale and if they do not end the call during the course of the BPO presentation, they may be interested and need a little more convincing. Every name costs time and money and must not be rushed off the phone or wasted. The calling lists are not extinguished on the first contact as they are worked diligently and kept current until all potential outsourced leads are in your sales rotation. Since Central America bilingual sales people are typically the highest paid call center employees in an offshore organization, it makes sense to provide them pre-qualified leads so that their telemarketing production is highest by selling and not by cold calling.

Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale. There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your nearshore solution is to leave the prospecting calls to our Latin America call center so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you.

Call center outsourcing CENTRAL AMERICA leads the industry in standardizing business processes, outsourcing advanced IT Services and bilingual customer service application services, enabling businesses to intelligently grow at a reduced price. CENTRAL AMERICA’s Call Center allows a wide range of small to medium sized businesses access to outsourcing services previously only available to large corporations as recent ly as a few years ago.

Smaller companies may succumb to customer pressure and will reduce their customer retention. Customers may see benefits in dealing with call center outsourcing CENTRAL AMERICA and would be very happy with the performance of certain elements of the call center. While they may not see a solution locally, they may accept this through outsourcing. The immediate result will allow organizations to be free to focus on their core business achieving much required competence, leaving non-core responsibilities to CENTRAL AMERICA’s Call Center.

Call center outsourcing CENTRAL AMERICA has received favorable public opinions regarding outsourcing. The main recommendation about CENTRAL AMERICAn call centers is that outsourcing helps a local labor market thereby helping small businesses survive recessions and as well as a growth spurt. BPO outsourcing is the transfer of the delivery of services which affects both customer service jobs and bilingual individuals when companies decided to compete globally. It is clear that outsourcing has a positive effect on individuals abroad who face job vacancies and employment security. However, call center outsourcing CENTRAL AMERICA supporters believe that outsourcing brings down prices and provides greater economic benefit to each company that decides to outsource jobs to CENTRAL AMERICA.

There are a few types of jobs that are generally outsourced by most companies. Call center outsourcing CENTRAL AMERICA is most well-known for its advanced bilingual telemarketing and first class customer service. The future of outsourcing in CENTRAL AMERICA is highly affected by globalization. As the world becomes figuratively smaller, call center outsourcing CENTRAL AMERICA is the way international companies do business within the Latino and Anglo-Saxon markets.

In the area of call centers, top level end-user-experience has deemed to be of higher quality when a service is outsourced to CENTRAL AMERICA’s Call Center. This is enhanced when outsourcing is combined with off-shoring to regions where the first language and culture are different yet, attuned to the North American market. This unquestionable quality is particularly evident when bilingual call centers that service the public are outsourced to CENTRAL AMERICA. There is a perception among the general American public that find the linguistics features in CENTRAL AMERICA such as accents, word use and phraseology similar, make call center TELEMARKETERS in our call center easier to understand.

Call center outsourcing CENTRAL AMERICA immediately lowers the overall cost of that service to any business.

CENTRAL AMERICA’s Call center works closely with clients to define clearly the definition of quality levels anticipated for the call center TELEMARKETERS through closely examined cost re-structuring.

Call center outsourcing CENTRAL AMERICA helps companies gain access to lower cost economies through “near-shoring.” Business process outsourcing to a call center can be described as a labor arbitrage generated by the large wage gap between industrialized and developing nations. CENTRAL AMERICA has a prime advantage by offering highly trained and skilled bilingual call center TELEMARKETERS for a fraction of the price companies would pay within their local market.

Call center outsourcing CENTRAL AMERICA focuses on cost restructuring to increase the bottom line of a corporation deciding to outsource jobs to a call center. Companies that study outsourcing operating costs take into consideration the difference between fixed costs to variable costs. BPO Outsourcing to a CENTRAL AMERICAn call center dramatically changes the balance of this ratio by offering a shift to variable from fixed cost and also by making variable costs more predictable when staffing growth. Instead of investing in more local personnel, additional office space and human resources work, Call center outsourcing CENTRAL AMERICA can make the transition seamless and turnkey when the need is for bilingual call center TELEMARKETERS in the growing and more competitive global economy.

Daily BPO call quota.

Central American call center paradise of Costa Rica rests at a latitude of 8° and 12°N, and longitudes 82° and 86°W. A small Latin American country that borders the Caribbean Sea and the Pacific Ocean. The country has a total of 800 miles of coastline. Costa Rica has 192 miles of border to the north with Nicaragua and Panama 397 miles of border to the south. Costa Rica is located between 8 and 12 degrees north of the Equator and supplies the ideal tropical climate throughout the year. The year can be split into two periods, the dry season and the rainy season. The rainy season goes from May to November and the dry season goes from December to April.

At Costa Rica's Call Center, we are convinced that making a high quality telemarketing phone call makes more logical sense than cutting a call short to make a daily BPO call quota. We train our bilingual call center team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each telemarketing interaction. A thank you for the customers time is required and made on every customer service call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.

We clearly understand the importance of minimizing call center handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Latin America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

Call center outsourcing campaigns are a major part of the BPO bilingual outsourcing industry. CENTRAL AMERICA’s Call Center is dependent on information technology to make a call center outsourcing campaign successful.

Knowledge process outsourcing, surveys and focus group studies are some of the subsets of business process outsourcing that is becoming high in demand for the emerging Latino market in the United States. India, Eastern Europe, Philippines, Morocco, Egypt and South Africa have emerged to take a share of the call center outsourcing campaign market. Yet, these countries do not have the language base to comply with the growing Latino demographics in the United States, Central and South America. China is also trying to grow from a very small base in call center outsourcing campaigns and will become a powerhouse with the growing Asian market. However, while the BPO call center outsourcing campaign industry is expected to continue to grow in India, its market share that once dominated the offshore piece is expected to decline in the next decade.

Call center outsourcing campaigns continue to be a popular political issue in the United States. Arguments are made defending the outsourcing's consequences for the declining domestic U.S. workforce. Many business owners have supported companies that decided to outsource to CENTRAL AMERICA which is reflected in a steady 25% industry growth. Business owners’ strong opinions and perspectives revolve around the costs associated with transferring control of the labor process to an outsourced external entity in another country to save on business costs and to take advantage of highly trained bilingual call center TELEMARKETERS ready to work. North American business owners believe that outsourcing jobs overseas help small business from failing by saving a substantial amount of money possibly in the form of decreased taxes, low CENTRAL AMERICAn salaries and total benefit packages.

Your company’s call center outsourcing campaign with CENTRAL AMERICA’s Call Center for the purpose of cost savings have a positive influence on the real productivity of a company. Rather than investing in local talent, additional office space, high wages and human resource expenses, companies gain real productivity by hiring fewer and more versatile people locally and outsourcing call center campaigns of more challenging customer service or sales work to bilingual CENTRAL AMERICAn call center facilities offshore. Companies can immediately see the benefits and increased productivity through outsourcing simply because they are able to hire double the number of bilingual employees.

CENTRAL AMERICA’s Call Center has a proven track record of increasing the real productivity of a company due to the result of more productive internet tools or computer reporting methods of operating that make it possible for a worker to do more work overseas. Call center outsourcing campaigns productivity gains are the result of shifting work to lower paid bilingual call center TELEMARKETERS.

A CENTRAL AMERICAn call center outsourcing campaign begins with a wise decision on the part of a company to do business process outsourcing (BPO).

North American companies that outsource jobs to Central America are using a form of near-shore call center outsourcing, which involve the contracting of the operations and responsibilities of a specific inbound or outbound business function to an established third-party BPO call center service provider.

CENTRAL AMERICA offers bilingual (English-Spanish) call center TELEMARKETERS for a salary that is 40-80% less than a North American company would pay locally. By investing in a call center outsourcing campaign, a North American company will see immediate results to their bottom line in a more competitive global marketplace.

Sunday, May 27, 2012

Tax laws favorable to international companies.

Close proximity to North America

Politically stable

Established infrastructure

95% literacy rate.Over 9,300 educational institutions; public education is free and mandatory

Tax laws favorable to international companies looking to invest

Expected implementation of a free trade agreement with the U.S. and related laws that are opening up the economy to more competition Every day, there are approximately 30 different passenger flights from Costa Rica to the US and Canada


Redundant fiber optic submarine cables

We have the passion to train and mold raw talent.

A Wheel of Fortune incentive are available for all Call Center campaigns and bilingual telemarketing agents. After a successful day on the phone, the call center agents that exceed their quota can go to the back of the telemarketing calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune! We have the passion to train and mold raw talent while building the BPO telemarketing team’s self-esteem and confidence.

Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a customer service campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.

A pleasant sensation of a large working space.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your bilingual outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each dedicated call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the room to make a natural separation of BPO campaigns on both sides of the telemarketing floor. This enhancement creates a wonderful Latin America Call Center Industry experience for our bilingual agents, clients and telemarketing management.

All flat screen monitors are completely visible.

The Central America call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers. All flat screen monitors are completely visible from every angle to ensure that every call center agent on a phone call is working up to speed and call center supervisors can effectively do their job for your BPO project.

A registered and protected national historic location.

Our two story Central America Call Center 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

Strategic location on Costa Rica’s main street.

We specifically chose our Latin America Call Center strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients. The entire Central America call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

The main focus of every BPO outsourcing campaign.

Our bilingual Central America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Latin America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

All employees must possess advanced skills in keyboarding.

We specifically hire bilingual call center agents with proven prior data entry experience, without exception. All employees must possess advanced skills in keyboarding and in the use of word processing, spreadsheet, and database management in order to join our call center and work on any outsourced campaign.

A fraction of the price in the United States,

Our highly trained bilingual call center agents can easily fulfill these tasks full time for a fraction of the price in the United States. Our outsourcing Data Entry department can input reference numbers, third party contact information, sales orders, inventory and supply reports, expenses and anything else that your company requires, documented and organized in either English or Spanish, or both.

Taking advantage of the new reporting technology.

By taking advantage of the new reporting technology and numerous internet applications during the past few decades, hand-written documents are becoming less common in the business world and have declined in modern times. Costa Rica’s Call Center makes it easier for companies to focus their attention on tasks with greater priority and not invest the time, resources and capital on higher paying positions at corporate to enter one’s own data.

A rigid concentrated focus as well as a reliable structure.

Bilingual data entry for call centers requires a rigid concentrated focus as well as a reliable structure to be truly effective and time sensitive. Spelling, punctuation and grammar skills are vital for accuracy, as is confidence in dealing with standard office equipment and the procedures attendant to each application. Many tasks still involve a thorough review of the initial results to confirm the accuracy of the data entered and to manually key in any missed or inaccurate information. Sensitive or vital information is examined multiple times during the process prior to being finally accepted and passed upon.

A temporary solution to put into use during a fast growth period.

Costa Rica’s Call Center is capable of supplying a large number of prequalified bilingual data entry clerks for your growing outsourced campaign. For smaller companies, we can arrange if needed, a temporary solution to put into use during a fast growth period. For larger projects that require continuous amounts of data to be transferred, we are able to staff our call center on a permanent basis depending on the size and scale of your outsourcing needs.

Nuestro departamento de outsourcing de datos de entrada puede ingresar los números de referencia, información de terceras partes en contacto, pedidos de ventas, reportes de inventarios y suministros, gastos y cualquier otra cosa que su empresa requiere, documentado y organizado, ya sea en Inglés o español, o ambos. En especial, alquiler de agentes de centro de llamadas bilingüe con experiencia probada antes de la entrada de datos, sin excepción. Todos los empleados deben poseer habilidades avanzadas en el teclado y en el uso del procesador de textos, hoja de cálculo y gestión de bases de datos con el fin de unirse a nuestro call center y trabajar en cualquier campaña de contratación externa.

Reinforcing a self-evaluation approach.

Concluding an intense QA session, we immediately organize a side-by-side coaching session for the employees. Both quality assurance agents along with team leaders and campaign managers closely monitor the call center employees in order to listen to calls and supply real time feedback and suggestions. By reinforcing a self-evaluation approach, we have proven that a solid technique is one of the most effective building blocks for personal growth within the outsourcing industry. Agents are always rewarded for good performance. Most importantly, we acknowledge their efforts publically before the entire call center for setting a strong example amongst their peers and raising the bar internationally for Costa Rica BPO.

Nuestros altamente capacitados agentes bilingües del centro de llamadas puede cumplir con estas tareas a tiempo completo por una fracción del precio en los Estados Unidos.

Essential part of the agent’s professional growth.

Costa Rica’s Call Center QA Department mentally prepares the agents in the implementation of automated call recording systems and why it is an essential part of the agent’s professional growth. Every outsourced campaign establishes a unique mixture of concepts for quality monitoring followed by an intense training session to learn the process. In order for your employees to play an important role in quality improvement, they will be required to understand clearly the defined goals of your outsourced campaign and to be accountable for all their calls. As soon as the call center agent appreciates the fact that quality checking would enhance customer service and performance metrics, they can begin to play a more vital role when representing your company on the phone.

Al aprovechar la tecnología de información nueva y numerosas aplicaciones de Internet durante las últimas décadas, los documentos escritos a mano son cada vez menos común en el mundo de los negocios y han disminuido en los tiempos modernos. Llame a Costa Rica el Centro facilita a las empresas a centrar su atención en las tareas con mayor prioridad y no invertir tiempo, recursos y capital en los puestos más altos en el pago de las empresas a entrar en su propia información.

Clearly understand the accuracy of QA.

It is very important for our clients to clearly understand the accuracy of QA and what is involved in order to achieve desired results. The exact method of QA is very meticulous and involves an abundant amount of testing, planning and customization of reports. There is an extensive process of trial and error in order to highlight areas of improvement with the ability to enhance an agent’s telemarketing or customer service potential on the phone. A proficient outsourcing call center quality assurance program must be consistent and repeatable in order to be effective.

Muchas de las tareas todavía implican una revisión exhaustiva de los resultados iniciales para confirmar la exactitud de los datos introducidos manualmente y clave en toda la información perdida o inexacta. La información confidencial o vital se examina varias veces durante el proceso antes de ser finalmente aceptado y pasó a.

The necessary call monitoring equipment.

Costa Rica’s Call Center has the necessary call monitoring equipment for a customized QA program. If your company has a QA system already in place and would like to expand the responsibility to our center by outsourcing, it will be very easy process to configure your software to work with our servers. By investing in QA, you will have a stronger quality control of your dedicated call center agents.

Bilingüe de entrada de datos para centros de llamadas requiere un enfoque rígido concentrada, así como una estructura confiable para ser realmente eficaces y sensibles al tiempo. Ortografía, puntuacion y gramática son de vital importancia para la exactitud, como es la confianza en el trato con el equipo estándar de oficina y el operador procedimientos para cada aplicación.

A detailed evaluation of the various aspects of your BPO project

Our Quality Assurance (QA) program enhances the performance of your outsourcing campaign by implementing a structured and systematic monitoring of your call center agent’s phone skills. Costa Rica’s Call Center can provide for your analysis a detailed evaluation of the various aspects of your BPO project including: rhetoric, presentation, customer feedback and especially standard call center metrics.

Llame a Costa Rica del Centro es capaz de proporcionar un gran número de precalificados empleados bilingües de entrada de datos para su campaña de contratación externa creciente. Para las empresas más pequeñas, podemos arreglar si es necesario, una solución temporal para poner en uso durante un período de crecimiento rápido. Para proyectos de mayor envergadura que requieren una cantidad continua de datos a transmitir, somos capaces de personal de nuestro centro de llamadas de forma permanente en función del tamaño y la escala de sus necesidades de outsourcing.

The candidate’s education, abilities and individual goals.

We will carefully assess each candidate’s education, abilities and individual goals. Age and gender will not deter us from selecting the most qualified applicant for a campaign. Our call center’s Executive Officers personally encourage you to be given the finest in telemarketing training, call center work environment and career development in Costa Rica. Contact us today to begin your future with our company! We look forward to hearing from you.

Valoraremos con cuidado la educación de cada candidato, sus capacidades y objetivos individuales. La edad y el género no nos disuadirán de seleccionar al solicitante más calificado para una campaña. Los Ejecutivos de alto rango de nuestro centro de llamadas personalmente le darán lo mejor en el entrenamiento en telemercadeo, ambiente de un centro de llamada y desarrollo de carrera en Costa Rica. ¡Contáctenos hoy para empezar su futuro con nuestra compañía! Esperamos con ansias saber de usted.