Showing posts with label CENTRAL AMERICA. Show all posts
Showing posts with label CENTRAL AMERICA. Show all posts

Tuesday, December 3, 2019

MARKY RAMONE rocks the staff at COSTA RICA'S CALL CENTER







"Hey call Center"is how the video starts.  Marc Steven Bell is known professionally as Marky Ramone, was the drummer of the punk rock band the Ramones, from May 1978 until February 1983, and August 1987 until August 1996. 

"How ya doing Richard?" The CEO of Costa Rica's Call Center, Richard Blank is doing great and appreciates the personal shout out from such an accomplished musician in one of the toughest industries. In the mid-1970s, Marc Steven Bell joined Richard Hell and the Voidoids and played on their first album, Blank Generation. In May 1978, Tommy Ramone asked Marc Steven Bell to join the Ramones; he gladly took the offer as Marky Ramone and the rest is history. He starred in the cult classic movie Rock 'n' Roll High School, recorded the single, "I Wanna be Sedated", and had the pleasure to work along side legendary producer Phil Spector to sharpen his skills.

"Happy tenth anniversary. " Marky Ramone is the only living Ramone who was awarded the 2011 lifetime achievement award from MTV by U2 singer Bono. He can clearly understand what it takes to last a decade in the outsourcing industry and acknowledges our accomplishment. 

"Can't wait to come back to Costa Rica." Obviously, he is a fan of the Central America paradise. In 1993, Marky Ramone appeared with the Ramones in the episode "Rosebud" of The Simpsons and in 2019 season 31 episode 7, the Simpsons visited Costa Rica.

"To see the beautiful art deco building"  In March 2002, Marky Ramone was inducted to the Rock and Roll Hall of Fame, at New York's Waldorf Astoria . Another example of classic art deco style in New York City that is world famous for style that CCC has decided to incorporate into our BPO telemarketing culture.

"The jukebox arcade" Our 5 antique Rockola, Wurlitzer and Seeburg machines all have classic 45s of the band playing throughout the call center. Recognition of the Ramone's importance built over the years, and they are now mentioned in many assessments of all-time great rock music, such as number 26 in the Rolling Stone magazine list of the "100 Greatest Artists of All Time". There is a very large fan base in Costa Rica.

"And the pinball machines" Marky showed his excitement for old school gaming. There are many documented pictures of the band at pinball arcades between shows during the 1970s. They are often cited as the first true punk rock group and have a custom made pinball machine made after them from a super fan.

"And the 50s cafe" Being on long road tours can enhance a musicians taste for good food. Marky can appreciate Costa Rica's Call Center's North American dining experience. He has produced his own line of pasta sauce, "Marky Ramone's Brooklyn's Own Pasta Sauce.

The video winds down with one final good luck in businessl, "so, I wish you another ten". The Ramones' art and visual imagery complemented the themes of their music and performance. The members adopted a uniform look of long hair, leather jackets, T-shirts, torn jeans, and sneakers and still holds up to this day. 

"See ya" . Marky Ramone finished his presentation with a thumb's up and well wishes.  


COSTA RICA'S CALL CENTER
https://www.COSTARICASCALLCENTER.COM
https://www.facebook.com/groups/23284906585

Thursday, August 2, 2018

PLAYA CALDERA COSTA RICA. MERCEDES LIMO W123 LWB



Sobald unser Call Center in Lateinamerika eröffnet wurde, muss unser erfahrenes Team für die Entwicklung von Telemarketing-Skripten Ihnen viele detaillierte Fragen stellen, die uns die Informationen liefern, die wir benötigen, um Ihren BPO-Plan zu perfektionieren. Alle Kundendienstszenarien werden in verschiedene Arten von Dialogen geschrieben und sind zugänglich, wenn eine Widerlegung auftritt. Ihr Skript wird so strukturiert sein, dass der Telemarketer vor dem Kunden steht, damit wir mühelos auf kommende Fragen oder Bedenken eingehen und weitermachen können. Bevor ein einzelner ausgelagerter Anruf getätigt wird, leiten wir den ersten Entwurf zur Überprüfung und Stellungnahme an Sie weiter. Falls nötig, werden wir alle erforderlichen Überarbeitungen vornehmen und Ihnen ein endgültiges Telemarketing-Skript zur Genehmigung vorlegen. Die Nearshore-Optionen für Ihr Skript können je nach Bedarf und Kontakt variieren. Zum Beispiel können wir Skripte für einen ersten Anruf oder ein Skript zum Schließen von zwei Anrufen erstellen, wenn ein potenzieller Kunde Sie zurückruft.

Unsere umfangreiche Erfahrung in der Call-Center-Branche hat gezeigt, dass ein kleiner Prozentsatz von kleinen Unternehmen, die ihre eigene Telefonkampagne starten, sehr wenig Rücksicht auf das Telemarketing-Skript selbst nehmen. Der Versuch ist respektabel, aber nach langen Tagen am Telefon und ohne die gewünschten Ergebnisse zu erzielen, wissen die meisten, dass das Erzählen bei einem Anruf nicht verkauft wird. Eine Checkliste von Produkten und Dienstleistungen mit einer höflichen Einführung mag gelegentlich funktionieren, aber die meisten Menschen sind von Telemarketern taub, bevor sie eine Präsentation durchmachen können. Sobald wir Ihr Outsourcing-Telemarketing-Skript verbessert haben, geht Ihr bilingualer Dialog in die nächste Phase der Kommunikation über. Als Zusatznutzen ist Ihr Kundendienst- oder Verkaufsskript kostenlos bei jeder Call Center Nearshore BPO-Kampagne in Costa Rica enthalten.

VINTAGE 1984 MERCEDES 300D W123 LWB SEDAN LANG LIMOUSINE.

COSTA RICA CALL CENTER JOB

4001-7749

ADMINISTRACION@COSTARICASCALLCENTER.COM

90% English.

call us at 4001-7749

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Wednesday, July 11, 2018

MERCEDES LIMOUSINE LOS SUENOS RESORT COSTA RICA



VINTAGE 1984 MERCEDES 300D W123 LONG WHEELBASE SEDAN LANG LIMOUSINE.

Since 2000, our telemarketing training staff still has the passion to train and mold raw talent while building the BPO team's self-esteem and confidence. Even if we hire agents that have been telemarketing for some time, we still need to teach our specific phone methods proprietary to your nearshore campaign.

It is important to analyze the exact training sessions you need before we begin. Costa Rica's Call Center will supply you with a detailed questionnaire to be filled out prior to the preparation for your classes. Depending on the scale and complexity of your campaign, training times and lengths will vary for proficiency.

COSTA RICA CALL CENTER JOB

4001-7749

ADMINISTRACION@COSTARICASCALLCENTER.COM

90% English.

call us at 4001-7749

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Tuesday, May 8, 2018

Boda y eventos especiales en Iglesia de San Rafael de Heredia. COSTA RICA MERCEDES LIMOUSINE SERVICE.



لماذا تختار كوستا ريكا عند تعاطيها؟

ظروف الأعمال التجارية في الخارج BPO مستقرة وآمنة في كوستاريكا. هناك العديد من بلدان أمريكا اللاتينية التي تقدم دعمًا ثنائي اللغة لمراكز الاتصال مع مستويات أقل بكثير من ظروف العمل والحكومات غير المستقرة. من أجل مصلحتكم ، يقدم مركز الاتصال الفريد من نوعه في كوستاريكا أعلى مستويات الجودة ، ولكل من المتعلمين في الكلية ، و 100٪ من الدعم المخصص للأجور التي تقل بنسبة 40٪ إلى 80٪ عن الولايات المتحدة. ولكي تظل قادرة على المنافسة ، تقدم CCC أعلى الأجور والمنافع المحلية بالمقارنة مع المهن الأخرى المقدمة في أمريكا الوسطى. والنتيجة المباشرة هي نمو مستمر في صناعة الاستعانة بمصادر خارجية. لقد قامت كوستاريكا بتزويد عملائنا بالكثير من المتحدثين بالإنجليزية الذين يتناسبون مع احتياجات سوق أمريكا الشمالية.

كوستاريكا هي الموقع "الجديد" الجديد "القريب من الاستواء". بلد مسالم جداً يبلغ عدد سكانه حوالي 4 ملايين نسمة. وتمثل أمريكا اللاتينية من خلال بلد صغير يتمتع بأقدم ديمقراطية في المنطقة ، واستقرار سياسي ، وبنية تحتية متينة ، ومعدل 95٪ من القراءة والكتابة. أبرمت اتفاقية تجارة حرة مربحة مع الولايات المتحدة شركات مثل آي بي إم ، ومايكروسوفت ، وبروكتر أند غامبل ، وهيوليت باكارد ، وأمازون وإنتل ، حيث قامت باستثمارات كبيرة في مراكز الاتصال بالاستعانة بمصادر خارجية في كوستاريكا. بعد سجل حافل من أداء BPO ومقاييسها ، تصنف CCC خلف شركات الطاقة مثل الهند والصين كواحدة من أكثر وجهات الاستعانة بمصادر خارجية خارجية تنافسية ، حيث تقدم خدمات عالية الجودة ، وخدمة عملاء ثنائية اللغة ، وخدمة تسويق عالية.

تجبر الضغوط التنافسية العالمية والمخاوف من الركود العالمي شركات الولايات المتحدة على خفض تكاليفها واستكشاف خيارات الأعمال الخارجية. اليوم ، تشعر العديد من المنظمات أنه من الضروري القيام بالاستعانة بمصادر خارجية بالقرب من مجرد الحفاظ على قدرتها التنافسية. بعد تحليل دقيق ، قامت العديد من الشركات الآن بتوسيع عملياتها في كوستاريكا. إنها جذابة من حيث التكلفة ، واتساع الإمكانيات ، وتجمع العمالة الماهرة ، وقدرات التسويق الإسبانية ووجهة تعتبر بمثابة جنة. قريب من أمريكا الشمالية

مستقرة سياسيا

البنية التحتية القائمة

95٪ معدل معرفة القراءة والكتابة. أكثر من 9300 مؤسسة تعليمية. التعليم العام مجاني وإلزامي

قوانين ضريبية مواتية للشركات الدولية التي تتطلع إلى الاستثمار

التنفيذ المتوقع لاتفاقية التجارة الحرة مع الولايات المتحدة والقوانين ذات الصلة التي تفتح الاقتصاد لمزيد من المنافسة كل يوم ، هناك ما يقرب من 30 رحلة ركاب مختلفة من كوستاريكا إلى الولايات المتحدة وكندا

limadha takhtar kusta rika eind taeatyha?

zuruf al'aemal altijariat fi alkharij BPO mustaqiratan waminatan fi kustarika. hnak aledyd min buldan 'amrika alllatiniat alty tuqadim demana thunayiya allughat limarakiz alaitisal mae mustawayat 'aqala bkthyr min zuruf aleamal walhukumat ghyr almustaqrati. min ajl maslahatikum , yuqadim markaz alaitisal alfarid min naweih fi kustarika 'aelaa mustawayat aljawdat , walikulin min almutaealimin fi alkuliyat , w 100% min aldaem almukhasas lil'ujur alty tuqilu binisbat 40% 'iilaa 80% ean alwilayat almutahadati. walikay tazalu qadiratan ealaa almunafasat , taqadam CCC 'aelaa al'ujur walmanafie almahaliyat bialmuqaranat mae almahin al'ukhraa almuqadamat fi 'amrika alwustaa. walnatijat almubashirat hi numuin mustamirun fi sinaeat alaistieanat bimasadir kharijiati. laqad qamat kustarika bitazwid eumalayinaa bialkathir min almutahadithin bial'iinjliziat aladhin yatanasabun mae 'ihtyajat suq 'amrika alshamaliat.

kustarika hi almawqie "aljdyd" aljadid "alqryb min alastwa'". balad masalim jdaan yablugh eadad sukkanih hwaly 4 malayin nasamatin. watumathil 'amrika alllatiniat min khilal balad saghir yatamatae bi'aqdam dimuqratiat fi almintaqat , waistiqrar siasiun , wabuniat tahtiatan mutinatan , wamueadal 95% min alqira'at walkitabati. 'abramat aitifaqiat tijarat huratan murbihatan mae alwilayat almutahidat sharikat mithl ay bi 'iim , wamaykrusuft , wabiruktir 'and ghambl , wahiulit bakard , wa'amazun wa'iintal , hayth qamat biaistithmarat kabirat fi marakiz alaitisal bialaistieanat bimasadir kharijiat fi kustarika. baed sajal hafil min 'ada' BPO wamaqayisiha , tusanf CCC khalf sharikat alttaqat mithl alhind walsiyn kawahidat min 'akthar wujuhat alaistieanat bimasadir kharijiat kharijiat tunafisiat , hayth taqadam khadamat ealiat aljawdat , wakhidmat eumala' thunayiyat allughat , wakhidmat taswiq ealiatin.

tujbir aldughut altanafusiat alealamiat walmakhawif min alrukud alealamii sharikat alwilayat almutahidat ealaa khafd takalifiha waistikshaf khiarat al'aemal alkharijiati. alyawm , tasheur aledyd min almunazamat 'anah min aldarurii alqiam bialaistieanat bimasadir kharijiat bialqurb min mjrd alhifaz ealaa qudratiha altanafusiati. baed tahlil daqiq , qamat aledyd min alsharikat alan bitawsie eamaliatiha fi kustarika. 'iinaha jadhdhabat min hayth altakalifat , waitisae al'iimkaniat , watajmae aleamalat almahirat , waqudarat altaswiq al'iisbaniat wawijhat tuetabar bimathabat jinat. qarib min 'amrika alshamalia mustaqirat siasiaan albinyat altahtiat alqayima 95% mueadal maerifat alqira'at walkitaba. 'akthar min 9300 muasasatan taelimia. altaelim aleama majani wa'iilzamiun qawanin daribiatan muatiatan lilsharikat alduwaliat alty tatatalae 'iilaa alaistithmar altanfidh almutawaqae liaitifaqiat altijarat alhurat mae alwilayat almutahidat walqawanin dhat alsilat alty taftah alaiqtisad limazid min almunafasat kl yawm , hunak ma yaqrub min 30 rihlatan rukkab mukhtalifatan min kustarika 'iilaa alwilayat almutahidat wakanada

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Wednesday, May 2, 2018

Ministerio de Cultura y Juventud Teatro de La Aduana COSTA RICA 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE



অফশোর কল সেন্টার ভর্তি

কোস্টারিকা এর কল সেন্টার আপনার বিপণন প্রচারাভিযানের জন্য একটি দ্বিভাষিক ঘনিষ্ঠ আশ্রয়স্থল বিভাগ প্রদান করতে পারে যা আগত কলগুলি পরিচালনা করতে পারে, সাক্ষাতকারের মাধ্যমে ফিল্টার আবেদনকারীদের এবং আপনার বিজ্ঞাপনের জন্য সৃজনশীল ওয়েব ডিজাইন আমাদের গ্রাহক সেবা এজেন্ট আপনাকে দ্রুত বর্ধিত ল্যাটিন আমেরিকান বাজারের জন্য একটি দ্বিভাষী নিয়োগের পুল উন্নয়ন করতে সহায়তা করতে পারে। আপনার সমগ্র কল সেন্টারের নিয়োগের প্রচারাভিযান শত শত পুনর্মূল্যায়িত হবে যা একটি অবিলম্বে সৌজন্যমূলক ফোন কল বা অন্য কোনও কোম্পানীর পূর্বে ইমেল যা উচ্চমানের প্রত্যাশা কাজে লাগানোর সুযোগ করে দেয়। একটি দুর্বল পরিকল্পিত টেলিমার্কেটিং নিয়োগের প্রচারাভিযান আপনার কোম্পানির সময়, সম্পদ এবং মানসিক শক্তির অপব্যবহার হতে পারে। আমাদের সেন্ট্রাল আমেরিকান কল সেন্টার তাদের সাথে যোগাযোগের মাধ্যমে একটি ভাল আবেদনকারী নিয়োগের সম্ভাবনা বৃদ্ধি যাক।

আমাদের বি.পি.ও. দ্বিভাষী স্ক্রিপ্টাইটাইটিং টিম আপনার জন্য একটি প্রশস্ত প্রশ্নাবলী প্রস্তুত করতে পারে। কোস্টা রিকা এর কল সেন্টারে আমরা কাজের জন্য সেরা প্রার্থীকে উন্মোচন করার জন্য আন্তঃব্যক্তিগত যোগাযোগের দৃষ্টিকোণ এবং দ্বন্দ্ব ব্যবস্থাপনা পরিস্থিতির সাথে সম্পর্কিত অতিরিক্ত প্রশ্নের উপর নজর রাখি। আপনার কোম্পানীর একটি অবস্থান পূরণ করার আগে আপনার জন্য আমাদের প্রতিযোগিতামূলক সুবিধা একটি উন্নত প্রাক যোগ্য আবেদনকারী পুল হবে। আপনার সম্ভাব্য প্রার্থীর সাথে দৃঢ় সম্পর্ক গড়ে তোলার আগেই আমরা তাদের প্রয়োজনীয়তাগুলি দীর্ঘায়িত করতে পারি। আপনার কাজ হল অভিজাতদের চূড়ান্ত নির্বাচন করা। কোস্টারিকা এর কল সেন্টার আপনার নিয়োগের আউটসোর্স করতে পারে; সাক্ষাত্কার এবং নিয়োগের পদ্ধতিগুলি যার ফলে ফলাফল হিসাবে আপনি অত্যন্ত যোগ্য প্রার্থী প্রস্তাব।

Aphaśōra kala sēnṭāra bharti

kōsṭārikā ēra kala sēnṭāra āpanāra bipaṇana pracārābhiyānēra jan'ya ēkaṭi dbibhāṣika ghaniṣṭha āśraẏasthala bibhāga pradāna karatē pārē yā āgata kalaguli paricālanā karatē pārē, sākṣātakārēra mādhyamē philṭāra ābēdanakārīdēra ēbaṁ āpanāra bijñāpanēra jan'ya sr̥janaśīla ōẏēba ḍijā'ina āmādēra grāhaka sēbā ējēnṭa āpanākē druta bardhita lyāṭina āmērikāna bājārēra jan'ya ēkaṭi dbibhāṣī niẏōgēra pula unnaẏana karatē sahāẏatā karatē pārē. Āpanāra samagra kala sēnṭārēra niẏōgēra pracārābhiyāna śata śata punarmūlyāẏita habē yā ēkaṭi abilambē saujan'yamūlaka phōna kala bā an'ya kōna'ō kōmpānīra pūrbē imēla yā uccamānēra pratyāśā kājē lāgānōra suyōga karē dēẏa. Ēkaṭi durbala parikalpita ṭēlimārkēṭiṁ niẏōgēra pracārābhiyāna āpanāra kōmpānira samaẏa, sampada ēbaṁ mānasika śaktira apabyabahāra hatē pārē. Āmādēra sēnṭrāla āmērikāna kala sēnṭāra tādēra sāthē yōgāyōgēra mādhyamē ēkaṭi bhāla ābēdanakārī niẏōgēra sambhābanā br̥d'dhi yāka.

Āmādēra bi.Pi.Ō. Dbibhāṣī skripṭā'iṭā'iṭiṁ ṭima āpanāra jan'ya ēkaṭi praśasta praśnābalī prastuta karatē pārē. Kōsṭā rikā ēra kala sēnṭārē āmarā kājēra jan'ya sērā prārthīkē unmōcana karāra jan'ya āntaḥbyaktigata yōgāyōgēra dr̥ṣṭikōṇa ēbaṁ dbandba byabasthāpanā paristhitira sāthē samparkita atirikta praśnēra upara najara rākhi. Āpanāra kōmpānīra ēkaṭi abasthāna pūraṇa karāra āgē āpanāra jan'ya āmādēra pratiyōgitāmūlaka subidhā ēkaṭi unnata prāka yōgya ābēdanakārī pula habē. Āpanāra sambhābya prārthīra sāthē dr̥ṛha samparka gaṛē tōlāra āgē'i āmarā tādēra praẏōjanīẏatāguli dīrghāẏita karatē pāri. Āpanāra kāja hala abhijātadēra cūṛānta nirbācana karā. Kōsṭārikā ēra kala sēnṭāra āpanāra niẏōgēra ā'uṭasōrsa karatē pārē; sākṣātkāra ēbaṁ niẏōgēra pad'dhatiguli yāra phalē phalāphala hisābē āpani atyanta yōgya prārthī prastāba.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

KEY LARGO BLUE MARLIN BAR AND MANSION. SAN JOSE COSTA RICA 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE



The bar is located in a central area of San José, and is adjacent to Morazán Park on the southeastern corner. The building was constructed in the later part of the 19th century, and is representative of styles of construction for residential buildings during this time. The building was officially declared a national historic site by the government of Costa Rica on December 17, 1998.

Outsourcing Seminar Registering and Call Center Follow Up

Tinatanggap ng Call Center ng Costa Rica ang lahat ng mga pampublikong tagapagsalita upang gamitin ang aming malapit na sentro ng bilingual call center upang gawing epektibo at matagumpay ang iyong seminar. Ang aming mga kawani ng BPO ay nakatutulong sa iyong kaganapan sa isang benta na puwersa, nakatuon na follow-up na istraktura at espesyal na dinisenyo pang-promosyon panitikan. Ang lahat ng mga contact sa ctelemarketing at customer service sa panahon ng proseso ng pagrerehistro ay maaaring gawin sa Ingles at Espanyol na nagbibigay-daan sa iyo upang maabot ang isang mas malawak na spectrum ng mga potensyal na kliyente. Ang pagtitipon ng data at pag-asam ng impormasyon sa malayo sa pampang ay dapat na isang mahalagang bahagi ng proseso ng pantas-aral at dapat gamitin sa buong potensyal nito. Sa Call Center ng Costa Rica, bumuo kami ng isang pre-qualification questionnaire bago ang kaganapan, at pagkatapos ay ipatupad ang isang mahusay na binuo post-kaganapan follow-up na programa na taasan ang pagdalo at kita. Habang papalapit ang petsa ng seminar, gagamitin ng aming mga call center bilingual agent ang aming detalyadong callback list upang gumawa ng mga tawag sa paalala at magpadala ng mga email bago ang kaganapan. Ang oras ay napakahalaga upang mag-udyok sa mga nagparehistro na late paying at upang mabawasan ang ikinalulungkot ng mamimili. Ang proseso ng malayo sa pampang BPO ay pag-aralan ang nakaraang pagkansela at walang mga palabas upang mapabuti ang proseso ng pagrerehistro.

Ang mga bilingual call center agent ay masigasig sa pagpapadala ng isang email sa pagkumpirma para sa mga nag-register sa linya o sa telepono kapag nakikipag-ugnay sa aming Central American call center. Kung pinili nilang mag-sign up online, makakatanggap sila ng isang agarang follow up ng courtesy phone call para sa pag-verify. Nakagawa kami ng isang diskwento ng programa ng pagpapatala bago ang itinakdang deadline, tulad ng isang maagang pagpaparehistro ng ibon o Call Center ng Costa Rica na madaling mapanghawakan ang mga diskwento sa mga tawag sa diskwento sa isang samahan sa parehong oras upang mag-sign up sa kanila. Ang aming mga malalapit na outsourcing services ay maaari ring isama ang tulong sa mga pagpipilian sa transportasyon, mga kaukulang gastos o anumang bagay na nangangailangan ng pagtugon upang dumalo sa kaganapan.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Hotel & Casino del Rey Downtown San José, Costa Rica 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE



Mga Direct Mail Campaigns sa Sentro ng Call

Ang mga offshore call center ay magagawang gumawa ng isang mahusay na unang impression. Ang aming malapit na departamento ng BPO web ay maaaring mag-customize ng mga template sa pagmemerkado upang lumikha ng propesyonal, mataas na kalidad na pang-promosyon na materyal na naglalaman ng logo ng iyong kumpanya at pagmemensahe. Hayaan ang aming outsourcing team na lumikha ng isang smart na disenyo na nararapat sa pangalawang hitsura at hindi itinuturing na 'junk mail' sa unang sulyap. Kadalasan ang aktibidad na ito ay nangangailangan ng mga mamahaling propesyonal, ang Call Center ng Costa Rica ay nag-aalok ng isang mababang gastos na solusyon sa malalim na pampang upang isulat, idisenyo at ipatupad ang iyong kampanyang direct mail.

Ang intensyon ng iyong kampanya ng direktang mail sa BPO ay upang makabuo ng isang tugon na maaaring sinusukat at maayos na maayos habang malinaw na tinutukoy ang mga layunin ng iyong target na merkado. Ang pinakamahusay na paraan ng pagtugon ay tumatawag sa aming call center queue kasama ang isang tiyak na toll free phone number upang magbigay pangunahing, mahusay na kwalipikadong serbisyo sa customer at pagpapanatili ng kumpletong tala ng resulta ng mga tawag ng kliyente.

Ang aming outsourcing outbound telemarketing na mga tawag ay maaaring magamit upang gumawa ng mga independiyenteng benta o inilalapat bilang isang follow up procedure sa iyong kampanya sa mail. Kapag ang isang potensyal na customer ay nakatanggap at tumingin sa iyong mail, maaaring wala silang intensyon na kumilos, kaya ang isang kalidad na tawag sa bilingual na telepono ay nagpapataas ng kanilang antas ng interes.

Maaari kaming gumawa ng mga tawag sa pagtatakda ng appointment para sa iyo upang bisitahin ang isang customer para sa personal na tulong o ipamahagi ang mga kwalipikadong lead sa iyong mga benta puwersa sa real time.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Parque Morazán Edificio Metálico SAN JOSE 1984 300D W123 MERCEDES LONG WHEELBASE LWB SEDAN LIMOUSINE RIDES

Nearshore Call Center Fundraising

Ang Call Center ng Costa Rica ay mag-ayos ng iyong kampanya para sa pangangalap ng pondo sa tabing-dagat na may isang koponan ng highly skilled bilingual BPO telemarketers, lumikha at mag-disenyo ng iyong materyal na pang-promosyon at pinaka-mahalaga, na mapakinabangan ang dami ng kita na donasyon ng mga bersong halaga na namuhunan. Ang aming Sentro ng Sentro ng Sentro ng Amerika ay nakatuon sa pagbubuo ng pangmatagalang at suporta sa mga piling organisasyon na ang pagsisikap ay sumisimbolo sa marangal na mga makataong sanhi.

Sa Call Center ng Costa Rica, may kakayahan kaming mag-outsourcing ng ilang mga sistema para sa katuparan ng pangako. Ang lahat ng mga donasyon ng dalawang wika ay dokumentado para sa iyong mga rekord ng organisasyon at ipinadala araw-araw para sa iyong pagsusuri. Ang aming sistema ng pagbubukas ng pondo sa malayo sa baybayin ay naiimpluwensyahan ng aming malakas na sistema ng halaga. Ito ang batayang prinsipyo na nagbibigay gabay sa aming pag-uugali sa bawat tawag sa telepono habang sinusunod ang lahat ng naaangkop na batas.

Ang iyong mga offshore fundraising script ay tiyak na nakasulat upang isulong ang donor sa mas mapagbigay na mga halaga ng pagbibigay upang sila ay magiging magandang tungkol sa karanasan. Ang lahat ng mga unang contact ay magsisimula ng isang pagsisikap upang triple ang nakaraang donasyon at kung ang donor ay bumababa, ang aming mga ahente sa serbisyo ng customer ay handa upang alisan ng takip ang isang mas kumportableng kabuuan. Ang aming antas ng telemarketing katapangan ay nakasalalay sa unang interes ng donor at reaksyon sa halaga ng pambungad na tinanong. Ang aming mga tinukoy na estratehiya ay gumagamit ng impormasyon mula sa demograpiko at pag-aaral sa merkado laban sa iyong database ng mga past donors upang maunawaan ang tumpak na komunikasyon na kinakailangan upang matanggap ang donasyon. Kinikilala ng aming mga ahente sa Latin America kung gaano kabuluhan ang maraming mga paalala para sa iyong outsourced fundraising campaign. Bilang karagdagan, ang aming departamento ng web ng call center ay maaaring magbigay sa iyong newsletter o website ng mahalagang tulong upang makuha ang kanilang pansin.

Hanggang sa apat na paalala ay ipinadala sa pamamagitan ng email pati na rin ang maramihang mga outbound courtesy tawag. Ang isang personal na pakikipag-ugnayan ay maaaring magtagumpay pagkatapos ng direktang pagpapadala. Iniwan namin ang paglipat at taos-pusong mga mensahe upang itaas ang posibilidad na makatanggap ng regalo. Ang koponan ng telemarketing ng Call Center ng iyong Costa Rica ay makikipag-usap nang napakalinaw ng iyong mga halaga at mga layunin sa pangangalap ng pondo sa bawat indibidwal para sa karagdagang kumpiyansa. Bilang huling punto, ginagamit namin ang pagkakataong ito upang bumuo ng mas mahusay na pangmatagalang relasyon sa mga donor at sa kanilang mga personal na referral para sa mas malaking BPO na mga kampanya sa pangangalap ng pondo sa hinaharap.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

LARGE GREEN MANSION BARRIO AMON COSTA RICA LIMUSINA



Atendimento ao Cliente do Call Center

No Call Center da Costa Rica, estamos convencidos de que fazer um telefonema de telemarketing de alta qualidade faz mais sentido lógico do que cortar uma chamada curta para fazer uma cota diária de chamadas de BPO. Nós treinamos nossa equipe de call center bilíngue para fazer uma pergunta adicional de fechamento, reservamos um tempo para oferecer várias opções de venda, evitar desvios e principalmente tomar o caminho mais direto para a conclusão de cada interação de telemarketing. Um agradecimento pelo tempo do cliente é necessário e feito em todas as chamadas de atendimento ao cliente, independentemente do resultado. Seus clientes irão apreciá-lo por não sacrificar a qualidade do seu suporte ao cliente.

Compreendemos claramente a importância de minimizar o tempo de atendimento do call center no telefone e, ao mesmo tempo, oferecer um serviço excepcional. Uma análise abrangente de diferentes comprimentos de chamadas será conduzida e os resultados serão enviados diretamente a você para revisão. O Call Center da Costa Rica quer que você se sinta mais seguro sabendo que sua equipe de Atendimento ao Cliente da América Latina está sob controle e é bem supervisionada, para que você possa se concentrar em áreas de sua empresa que exigem mais tempo e atenção.

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM =

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Wednesday, April 18, 2018

Gamification. How a leader uses work and play for call center results.



Vendas de Telemarketing Avançado de Call Center

Um script de telemarketing cuidadosamente elaborado, juntamente com o treinamento motivacional do call center, preparará mentalmente a personalidade de sua equipe de BPO bilíngue para fazer o número máximo de vendas concluídas a cada dia. Um lead extra pode fazer toda a diferença na linha de base, atendimento ao cliente e crescimento da sua empresa.

Somente os agentes de BPO da América Central mais dedicados, inteligentes e perseverantes serão escolhidos para este projeto nearshore mais importante. O Call Center da Costa Rica só entreterá a contratação de pessoas com habilidades de telemarketing para lidar com a rejeição com sucesso e, ao mesmo tempo, pensar fora da caixa para fazer uma venda.

Um operador de telemarketing bilíngüe que corre por um roteiro por medo de rejeição nunca pode igualar-se a um dos executivos de vendas bem treinados da nossa central de atendimento na América Latina. Representaremos você e sua empresa da melhor maneira ao vender seu produto ou serviço offshore. O Call Center da Costa Rica só contratará fechadores comprovados com potencial ilimitado, ponto final.

VINTAGE 1984 MERCEDES 300D W123 LWB SEDAN LANG LIMOUSINE.

COSTA RICA CALL CENTER JOB

4001-7749

ADMINISTRACION@COSTARICASCALLCENTER.COM

90% English.

call us at 4001-7749

COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

Tuesday, July 11, 2017

Executive Interview : Richard Blank From Costa Rica's Call Center On The Past Year And What To Expect In 2017

Richard Blank, C.E.O. of Cost Rica's Call Center, sees an opportunity for growth in the Business Process Outsourcing sector in Costa Rica for 2017. Political change and near-shoring are just a few of his reasons as he explains throughout his interview with ContactCenterWorld.com



https://www.contactcenterworld.com/view/contact-center-executive-interview/richard-blank-from-costa-ricas-call-center-on-the-past-year-and.aspx



ContactCenterWorld: In your opinion, what has been the greatest challenge the contact center industry has faced in the last 12 months?



Richard Blank: An adapting business climate that relies on non-voice technology. For example, clients that prefer to communicate via email or text could lose an old school type of relationship building experience. Most importantly, a faster resolution for anyone that is slow to respond to their overflowing inbox or uncharged phone.



ContactCenterWorld: Why do you believe has this been a challenge? Richard Blank: Clients and customer service agents are looking for a short cut. I agree that there are some common sense applications towards a call center experience. Yet, nothing beats an educated and well trained live agent that can walk you through a call than an IVR that will kill your time and patience.



ContactCenterWorld: In 2017, what do you think will be the top priorities in the contact center industry for each of the following: a) Contact Center Directors b) Company Executives c) IT Directors d) Human Resources Directors Richard Blank: a) Retention. If you do not have a nice environment, top pay, honest work and bottom line gratitude, then nobody will show up at your call center party to answer a single call.



ContactCenterWorld: What technology do you believe will have the biggest impact on the industry over the next 12 months? Richard Blank: Cell phones.



ContactCenterWorld: What impact have "external events" even had on your company, and how have you adapted your business? Richard Blank: The rising cost of living in Costa Rica. CCC made strategic financial moves in the past few years to ensure that we can continue to offer top pay and benefits to our bilingual telemarketers. In addition, building our own 14,400SF call center location to eliminate all rent, mortgage or cash draining commitments. Thus, keeping our hourly rate low to our clients.



ContactCenterWorld: Do you feel the service you personally get as a customer is better or worse than it was a year ago? Richard Blank: I have stated this in the past. I believe that it has gotten worse. The age of cell phones, texting and increased non-voice contact will only diminish vital social skills needed for FCR and other important KPI metrics. People are losing the ability to speak well.



ContactCenterWorld: How do you intend to improve your contact center in 2017? Richard Blank: Dedicated practice in phonetics. Naturally, every mistake made is an opportunity to correct your actions with humility. Most importantly, knowing why you hit a home run on a call and focusing on doing it until the end of every shift. Day after day you focus on each call. Every week you analyze the past run and by the end of the year, your large Christmas bonus will more than speak for itself for your 12 months of dedicated practice.



ContactCenterWorld: What contact center technology or other innovation excites you the most right now? Richard Blank: Better noise cancelling headsets.







ContactCenterWorld: What has been the most important contact center related conversation topic in 2016 and what are your views on this? Richard Blank: Call center attrition and telemarketing burn out. This industry is not for the thin skinned or weekend warrior. You need a presence of mind, good humor, fast wit and the ability to really focus on the art of speaking. Anyone that can make a great call will always have my attention and admiration for a lost art.



ContactCenterWorld: Can you share a great story of service you received when contacting a contact center in the past year? Richard Blank: The moment I mention that I am in Costa Rica, the agent will break from character and ask me a few questions or make an excited comment. Sometimes, they will share a quick story or happy moment while vacationing in Central America. I can truly say that it did increase the customer and client satisfaction level ten-fold.



ContactCenterWorld: What do you think will be the buzz word / focus for the contact center industry this year? Richard Blank: Call Center App.



ContactCenterWorld: Regarding the change in governments in places like the US and the Philippines - do you see this is good or bad for the contact center industry in those countries and why? Richard Blank: The call center industry is virtual. The main focus on outsourcing in the U.S.A. concerns factories, manufacturing and other physical labor ventures. As long as a call center agent can do their job well, be reliable and honest, someone will hire and retain their services somewhere in the world. Not just the U.S.A. or the Philippines. My call center competes with all talented telemarketers in the world and we respect the growing BPO labor pool and reputation. As long as we can fulfill the needs, CCC will have a project to call and still be a division 1 call center.



ContactCenterWorld: Lastly, what do you think 2017 holds for the industry? (Good or bad and where/how etc.) Richard Blank: As long as the IVR systems drive people crazy, our live phones will continue to ring. http://www.outsourcingtocostarica.com COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM https://www.youtube.com/watch?v=cYE04hh6BwM COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585/ BARRIO ARANJUEZ, 23RD STEET AND 11TH AVENUE. San Jose, Costa Rica https://goo.gl/maps/4TXSs8zFeuo call center,esl outsourcing,costa rica, BARRIO ARANJUEZ,1984 300D MERCEDES W123 LONGWAGON SEDAN LIMO, telemarketing,BPO, business process outsourcing,obamacare, customer service, lead generation, bilingual call center agent, virtual executive assistant,appointment setting, scriptwriting,rhetoric, telemarketing training, telesales,Costa Rica, telecommunications,seminar registering,direct mail campaign,near shore, bpo,obs,costa rica call center, telemarketing professor,Central America,management,public speaking,telephone, phone, cubicle,boiler room, script, rebuttal,call list,prospect,Outsourcing to Costa Rica,BPO call centers,Call center inbound calls,Call center management Costa Rica,Call center outbound calls,Call center outsourcing campaign,Call center outsourcing Costa Rica,Call center outsourcing jobs,Call center services Costa Rica,Call center software Costa Rica,Call center solution Costa Rica,Outsourcing call center Costa Rica,Call center telemarketing services,Bienvenido a la contratación externa en Costa Rica,El Cuidado del cliente ,Ventas avanzadas de Telemercadeo,Generación principal ,Colocación de una cita,Enfoque Inspecciones de Grupo,Ayudante Ejecutivo virtual,Escritura creativa de guión,EnTREnAMIEnTO AVAnZADO DE TELEMERCADEO,Registro de seminario y seguimiento,Correo directo de campaña,Recaudación de fondos,Reclutamiento,El DISEÑO WEB,PROGRAMACIOn POR COMPUTADORA,OBAMACARE, COMPU TICOS,COMPU TICAS, COMPU COSTA RICA, COSTA RICA COMPU, COSTA RICA INTERNET CAFE, CAFE INTERNET COSTA RICA, TICO COMPU, COMPU REPARACION COSTA RICA, COMPUTADORAS USADAS CR, COMPU REPARACIONES, COMPUTADORAS DE SEGUNDA, INTERNET CAFE CR, CAFE INTERNET CR

Richard Blank from Costa Rica's Call Center sits down with ContactCenterWorld.com for an extensive interview. His thoughts and actions towards gamification in his Contact Center is quite revealing and something you might want to consider for yourself.

Executive Interview : Richard Blank from Costa Rica's Call Center Answers Must Ask Questions for the Industry inShare



https://www.contactcenterworld.com/view/contact-center-executive-interview/richard-blank-from-costa-ricas-call-center-answers-must-ask.aspx



Richard Blank from Costa Rica's Call Center sits down with ContactCenterWorld.com for an extensive interview. His thoughts and actions towards gamification in his Contact Center is quite revealing and something you might want to consider for yourself.



What is your number 1 priority for your center in the short term (next 3 months) and why is it critical? Moving to our new 14,400 SF building in order to increase our size, strength and call center strategy.







In your opinion, what is more important to you when managing your center? Net Promoter Scores? Customer Effort? First Call Resolution? Employee Engagement? Or something else and why? A positive working environment overshadows everything in a call center. When the telemarketer is happy and feels comfortable, their work will create a "butterfly effect". Centers should expect an increase in QA scores, call metrics and especially, the customer experience.



How have you adapted to meet changing channels like Twitter, Facebook, Live chat, etc. and what challenges has this posed in the way you have run your center in the past? Unfortunately, these social mediums control the mind and focus of many employees in the current working environment. I strongly support an old school mentality of spoken communication vs. a virtual world where texting and selfies rule one's ego. Unfortunately, vocal communication is becoming a lost art and is taken for granted.



How do you structure your team to make sure the customer reaches the most appropriate employee to answer the question at hand? All agents assigned to a campaign should be ready to assist in any capacity. If a call is escalated or needs the reassurance of a supervisor, the team has been instructed to pass the call accordingly. Yet, our center does not want to give anyone the chance to not try to resolve the request on a first call and to just pass the responsibility to another telemarketer for lack of trying.



In your opinion, what technology has had the greatest positive impact on your customer satisfaction results? Cell phones. It enables our telemarketers to reach a client at any time for a faster turnaround time on requests.



Away from reality for a moment - Assume you have unlimited budgets and could change 3 things in your center, what would you change and why? 1) Everyone gets a corner office with an ocean view. 2) Free company car and gas budget. 3) Pay each CCC call center agent the largest salary in Costa Rica.



What do you see as the 3 key 'hot topics' in the industry today and what are you doing as a center to address these? 1. Limiting the agent’s internet search capacities. Web navigation should be work related only and have all other unnecessary pages blocked. 2. Competing in the global BPO industry. Costa Rica must remain competitive in price, quality and services offered. 3. The disadvantages regarding virtual agents. In my opinion, educating the client on the infrastructure, discipline and nuances of an onsite call center location that would offset any savings working with home based agents.



From a Human Resource 'HR' perspective, what initiatives do you rate as the most successful when it comes to retaining talent in your center? - Knowing their names. - Free retro video arcade - Secure and legal campaigns that the agents can be proud and tell their family what they do for a living. - 9 years of stability and growth. - CEO personally conducting soft skills and rhetoric training classes. - Prime location for easy transportation. - Strong online local presence. - Happy work environment



What are some of the common mistakes you see or hear others doing in this industry - mistakes etc. that we can all learn from? Giving the agents full web access at their work stations. Facebook and Youtube are company killers.



In your opinion, is the customer service you personally receive in your country getting better? Getting worse? Or staying the same compared to say a year ago? Getting worse. The online forums and websites that allow employees to bash their company, employer, co-workers or industry in general. Less focus on improvement than the gripes and challenges to work for a living than career advice. Yet, there are some sites that do share tips and tricks and do filter haters, trolls or disgruntled employees that hijack threads to just cause a stir.



Artificial agents - will they kill or support the contact center industry? And how? If someone makes a quality call and can fulfill the need of a customer, then I believe that anyone should have the right to take the call. If we can provide top service, then CCC phones will continue ringing. It is a fair shot for all and I am okay with some friendly competition and respect a phone artist with skills.



What are 3 ways you have fun in your contact center? Retro video arcade machine and air hockey table (free play) Friday popcorn (all you can eat and smells great) Birthday parties for everyone.



What's the best way to schedule staff? Human Resources have a transparent working relationship with all team members. All family obligations, health issues and psychological aspects must be taken into consideration to reduce attrition, tardiness and absenteeism. Priority schedules and perks only work when the agents feel that another has earned a preferred shift and that there is no resentment between coworkers. When there is a pattern of perfect attendance and time sheets, then it is obvious that the schedule fulfills the work/life balance the telemarketer requires to be successful.



Gamification - how does it affect the contact center performance? CCC has invested wisely in an employee "free play" retro arcade at our call center.



A solid ROI since day 1 because the telemarketing staff has enjoyed a spike in morale, increased online industry community support and a flattering local reputation in Costa Rica as a great call center environment run by generous owners. I will personally continue to reward my amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.



Recess play has been lost in memories of youth and days long gone. Not at my call center. The recreational advantage at our call center speaks volumes. Once the word spread, the game room has been packed with our amazing staff having a great time.



Telemarketers and customer service agents may burn out after a period of time. That is a fact. CCC firmly believes that the more an agent stays away from their virtual cell phone world; the more they will increase their interpersonal relationship building among other employees.



We took a chance when most call centers do not utilize a common medium of old school retro arcade gaming. Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward. The most common reaction from the agents is that they are "letting off steam". All telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room. I always promote finding a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.



All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home. More new friendships have blossomed in the game room. The average age of our Costa Rican call center agents correspond with the virtual gaming boom that grew up mastering Nintendo has amazing skills.



Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen and QA recordings. Bottom line, we have the option to have gamification meetings when communicating with today's new work place demographic.



Call centers and video games do have something in common regarding performance and success. A professional telemarketer's natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break. Combining a gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense.



Our Human Resources Department was intent on a positive learning experience through gamification.



How to reward your best staff - what do you do that makes them more loyal and perform better? Money is the best motivator. When they can produce solid metrics and increase margins, then everyone shares in the success accordingly. Pizza parties can only go so far.



Do you believe the future leaders of this industry are the people at the front line, or others coming in from other industry sectors or parts of the company and why? In my personal opinion from 15 years of experience, the best leaders in BPO have walked the same paths, in the same shoes and felt every pebble along the way as all call center employees.



Unless the CEO, supervisor or QA director has not put in their solid time of telephone inbound support, appointment setting or sales, they will never receive the level of respect or results they desire from their staff in the outsourcing industry.



Do you believe in the saying 'Happy Staff = Happy Customers' and why? Pure attitude dictates the majority of the results. Patience must be displayed and simple soft skills can convert the toughest customer into a thankful positive experience.



The agent must always remain consistent in their delivery for an endurance to handle an 8 hour shift. Shifting energy and changing phonetic patterns will only increase stress on the agent and will have them lose steam before the end of a shift.



Outsourcing your contact center to a 3rd party - good or bad and why? It all depends on your specific project and needs.



Personally, I like to control all aspects of my business when a word is given to all of my clients. Accountability is very important to my moral fiber and my persona. To find myself in an unlikely position where my reputation is solely based on a 3rd party is an uncomfortable option for my current business model.



http://www.outsourcingtocostarica.com COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM



https://www.youtube.com/watch?v=cYE04hh6BwM



COSTA RICA'S CALL CENTER FAN PAGE:



https://www.facebook.com/groups/23284906585/



BARRIO ARANJUEZ, 23RD STEET AND 11TH AVENUE. San Jose, Costa Rica



https://goo.gl/maps/4TXSs8zFeuo



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Monday, April 17, 2017

CCC BARRIO ARANJUEZ COSTA RICA

https://www.youtube.com/watch?v=cYE04hh6BwM&t=52s https://www.facebook.com/groups/23284906585/ WWW.OUTSOURCINGTOCOSTARICA.COM Costa Rica's Call Center (CCC) is a state of the art telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America. Our bilingual call centers primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

Saturday, July 30, 2016

ALL CALL CENTER AGENTS AT CCC ARE BILINGUAL, COLLEGE EDUCATED AND DEDICATED TO YOUR PROJECT.

Costa Rican call center agents have the experience to compete with India and the Philippines. We may charge a few dollars more per hour, yet, Costa Rican BPO agents can offset that price with superior service and a language set that can dominate the Latino market in the United States. https://www.facebook.com/groups/23284906585/ https://www.youtube.com/watch?v=cYE04hh6BwM http://www.outsourcingtocostarica.com/page_builder.php?page=index.php

Sunday, August 23, 2015

VIDEO ARCADE GAME ROOM AT COSTA RICA'S CALL CENTER

The best call center retro video arcade.
Telemarketers and customer service agents may burn out after a period of time. That is a fact. CCC has dropped the standard attrition rate dramatically. In addition, the attendance rate has remained at a relative high for industry call center standards just from the implementation of the game room.
Let off steam in a call center video game room. “All you can play” arcade machines for CCC Costa Rican call center employees.
Our rigorous bilingual telemarketing structure requires the same amount of down time focus for the agents in order to recharge the mind and body. The call center solution for a strong push on the phones is to incorporate a real retro arcade in Central America.
CCC is known in Costa Rica as offering the best employee arcade.
The international outsourcing industry has the best game room in Costa Rica.
Without question, CCC has the best gaming toys in a Latin American outsourced Telemarketing Company.
The proud owner of CCC, Richard Blank, firmly believes that the more an agent stays away from their virtual cell phone world; the more they will increase their interpersonal relationship building among other BPO employees.
Since 2007, our highly educated call center agents continue to grow as one unit by incorporating many challenging video games during scheduled breaks and lunch time.
CCC took a chance when most call centers do not utilize a common medium of arcade gaming.
The Costa Rican millennial generation that grew up playing video games at home did not share the same pleasure and stimulation as the early retro gamers that had an arcade on every corner and local mall in the United States.
CCC Human Resources Department was intent on a positive learning experience by combining fast momentum and a creative mind. Proving a solid ROI on a large internal expense for employee retro gaming recreation, the telemarketing staff has enjoyed a spike in morale, increased online labor support and a flattering local reputation in Costa Rica as a great call center environment run by generous owners.
Back in the 1980s, anyone in Costa Rica who wanted to play the real video games was on a mission to find an arcade. Once you placed your 100 colones on the game marquee to hold your place, it didn’t get any better when you had the chance to show your skills in front of dozen kids from San Jose.
Each Tico was shooting for the high score on Asteroids or Pac Man and loved every minute of it. CCC wants to bring that excitement back into a call center environment and use it to grow past our 440 agent limit at our current location on Paseo Colon.
Today, CCC firmly stands behind having our call center employees experience the authentic arcade sounds, sights and real time retro competition.
Our new video arcade room has given CCC another strong gust of wind in our sails. Costa Rica’s Call Center will continue to reward our amazing staff by a pace of 1 new arcade machine per 44 new telemarketing agents hired and hitting their monthly quota.
The employee friendly call center environment became more pleasurable immediately which can offset a demanding telemarketing career. Any BPO boss could only imagine and wish for laughter, smiles, spirited jokes and high energy at their Costa Rican office on a Monday morning before shift.
The reality today is that CCC has become the only call center to have gifted their entire staff a video arcade game room to have fun, period. All agents are given the option to arrive early to play the games or they may choose to stay inside and enjoy the machines during the evening while waiting for their ride to safely take them home.
A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.
One way in which a telemarketer’s confidence could be made stronger or broken down is through an arcade experience during their work day. Costa Ricans have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.
In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in Costa Rica by creating a strategic play environment.
High end arcade video games will reinforce a call center agent’s focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.
More new friendships have blossomed in the game room at CCC call center Costa Rica.
Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC.
To date, Costa Rica’s Call Center is the only BPO in Central America with a retro arcade game room, period.
The average age of our Costa Rican call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.
Combining a bilingual telemarketer’s gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.
Everyone in Costa Rica that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.
The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to Costa Rica for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.
All video arcade games at CCC are free.
Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are “letting off steam”. CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.
CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.
It is obvious that we take care of our employee’s well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.
Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.
Bottom line, make our meetings productive in multiple ways when communicating with today’s new work place demographic in call centers.
Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.
Telemarketing and video games do have something in common regarding performance and success.
A professional telemarketer’s natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.
Our call center in Costa Rica has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica’s Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.
CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from Costa Rica leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.
Free play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in Costa Rica. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in Costa Rica.
We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in Costa Rica let alone Central America. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.
The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in Costa Rica.
There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC COSTA RICA.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs.
Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry that proudly shows off a #1 call center arcade.