Financial Insights for Moving Abroad

The Day & Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank. Looking for an entertaining and informative podcast to listen to? Look no further! Day & Night Podcast is your go-to source for engaging content that will keep you hooked. Tune in to explore fascinating topics and discover new perspectives. Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter. #DayAndNightPodcast #currentevents #popculture #personalgrowth #thoughtprovoking Commitment to Education Through Family Legacy If I'm gonna make a four, in my case, a five-year investment in college, I just can't study something and then sell real estate. I mean, a lot of my friends have film degrees and never did something with it. I need to go all the way on something. And so my argument to my parents was that my grandparents came from Europe at the turn of the 20th. They learned a second language and started. So allow me to build on this sort of, momentum of our family lineage of taking chances and following through and exploring new things. Financial Insights for Moving Abroad So I'm going to kind of jump back to Costa Rica. So as far as the, like I'm retired military. So if I was to decide to move, I don't know how that would work as far as with retired pay and disability and Was it a big change as far as income-wise, moving from the state to Costa Rica? That's a very good question. How did you adjust that? I was in a very specific circumstances. My company is inscribed in the United States. I'm paying US taxes and I do banking there, but I also have a bona fide residency. So I was tax exempt for well over $100,000. And it's very nice because you have certain business expenses and plus, you know, living abroad, you know, your first hundred grand is tax free. And that's a wonderful thing. And the cost of living here, depending on how you want to live, is about a third of the states. https://youtu.be/_IJeEuqfnSI https://youtu.be/cLq80fQCZlU?si=67XKyv0diwawCUZM https://youtu.be/nLULpx8yvhg Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Day&nightpodcast #MatthewTompkns #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow

Mastering Phone Conversations Like a Boxer And if you think, my friend, that you're gonna do a 10-minute call without them even answering, man, you're just walking through a desert with no oasis. I like 30-second checkpoints. A 10-minute call to me, Matthew, is 20 30-second phone calls. I buy 30 seconds of time. Don't tell me boxers don't change their style, lose their steam, get stronger, weaker in different rounds. I think angry Betty in the first two minutes could be sweet at the end, sweet in the beginning, angry at the end. And who knows what goes on in that crazy middle. But you and I are going to keep some distance and we're going to gauge and we're going to keep judging what's working, what's not working. And I'm going to tie it down by making sure it makes sense to Matthew. It sounds good, right? Thanking them for that. And you know, the beauty of it is they're gonna say that you're one of the nicest people they ever spoke to on the phone. And you should be hearing that about 80% of the calls, regardless of the outcome. And then you know that you're doing things correctly. And that's how you get promoted because you're not mucking up and angling and turning in bad numbers. It's pure. And they'll start using your calls Matthew, in training sessions as an example for others. And do me a favor, take the compliment. I know that you've risen before in other endeavors, but if this is something new for you and you rise fast like I did, because I didn't fall into traps, I was pure. Passion for Collecting Pinball Machines and Jukeboxes You know, I'm a collector of classic pinball machines. Do you remember the old retro arcades with Pac-Man and pinball? Yes, yes indeed. Five bucks would have to last you a whole weekend. Good old days. I loved it and I'm a collector. Behind me is a beautiful 1961 Ricola Regis. I own five other jukeboxes and I collect pinball machines. My oldest one's a 1970 Bally's Camelot, and the newest is a 94 Last Action Hero, Data East. I have everything in between. And I love the restoration and the play fields, especially the ones from the 70s and earlier, because it's painted wood. And the marquees are beautiful. And you're gonna call me crazy, just like the movie Christine with Stephen King, I believe that these machines have electromagnetic energy. Do you know how many people fell in love in front of this jukebox in the 60s, 70s and 80s, 90s or wherever? But especially when she pressed me. It's a beautiful thing. It's a memory. And so when they're in my possession, my favorite thing is to clean them and to look up different products that can keep them restored and watch the wood. Fortune Favors the Brave And I just want your audience to be bold and brave. You know the expression, you know, fortune favors the brave. And if you have a desire and you get these people that give you this reinforcement, you might need to take that chance. The worst thing ever is to live with regret. Be very responsible with your family and finances. But remember, 40 hours is part-time, 80 hours is a full-time gig. And if you can find the time to squeeze in there like you and I did this weekend, because we have very good time management in between our parties and fun, we still found it important enough, interesting enough to be here today And that's another lesson. It's a self-wrap to share with your audience. It just doesn't have to be during business hours. The people that really go above and beyond are the ones that find ways to meet in the middle. The Secret to Success: Dedicated Practice and Perseverance That's all right. And as I say, certain things go through stages. I had certain checkpoints. So I knew I was doing the right thing and I was getting reinforcement, getting better at it. You know what the real secret is? And I think you get it. It's the dedicated practice. If you really want to win something, you just don't put in the average time like in school or like in work. It's the extra of learning, doing, preparing. And that's how you win and go the distance. And I realized that I might not be the smartest, Definitely not the best looking, but there's a very, very good chance by default, I could be the last man standing. And that's the Philly way. We have all of our champions in all different mediums and verticals, just doesn't have to be in boxing and in athletics. We have our Philly pride. And we back it up and we step up. And if we're not doing it right, our friends are gonna call the balls and the strikes and tease you or grill you about it. The one thing we don't do is stop. I've never really seen that crash and burn. I've seen us maybe lose our focus and direction and start to swing it in that way, but the heart never goes away. Leadership and Trust: Lessons from 'The Warriors' And that's the stuff you can't do with money or threats or fear or leverage. These are the people that decide to stand and rise and walk with you. And there are many ways. And here's the skinny. It's not the time when you meet in boy's town on that field to duke it out. There's a hundred wins that you had before that to get the people to show up to go with you. Kind of like the movie, The Warriors. Oh, my favorite movie of all time. Yeah, The Warriors. Those were specifically chosen warriors to go see Cyrus and go to that event. And so you can't think and see today. You have to realize the army, the mindset, the preparation and dedication that got you to that point. And the older you get, the more you see it because you see the patterns and you have the luxury of track records. But if you happen to be young, then give the benefit of the doubt and have faith in. And that's a nice thing to have. You may be disappointed from time to time, But I'd rather win more on having faith in people than not betting at all. And that's just the way that ball bounces, G. And I've learned that the hard way from time to time. they might refer you to five of their friends that call you specifically uh you might get an upsell and how about this and you work at a call center you'll get a positive escalation which means that they'll ask to speak to your supervisor to let you know how amazing Matthew was well what did he do he was just courteous and he listened and he took notes and he repeated what I said so I didn't have to repeat it he when I was stressed he let me know that to thank me for sharing it and that he understood my position and to allow him to to work on it and to make it right and so his average talk time is eight minutes he was on the call for 12 minutes yes but look at the sort of support that this man did to retain this client and get her friends and now she's talking to the supervisor and she'll never go away she'll be there forever and and then when our friend Matthew gets off the phone and has you know his break time with his other agents. why because I have no idea who this person is but I will allow them to see the fact that I believe in myself believe in my company and I'm not going to do it the whole call because that might upset you but at least I will in the beginning try to anchor on a certain tone that can wiggle a little bit but at least be courteous and listening expecting somebody especially on a retention call to understand their position and thank you for sharing that for me man that should be part of the Apple you're biting when you're juggling.there should be the top five or btal you should be able to do in six languages you should be prepared for this there are tell signs with these people and so you my friend don't be complacent on these calls

Commitment to Education Through Family Legacy

The Day & Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank. Looking for an entertaining and informative podcast to listen to? Look no further! Day & Night Podcast is your go-to source for engaging content that will keep you hooked. Tune in to explore fascinating topics and discover new perspectives. Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter. #DayAndNightPodcast #currentevents #popculture #personalgrowth #thoughtprovoking Commitment to Education Through Family Legacy If I'm gonna make a four, in my case, a five-year investment in college, I just can't study something and then sell real estate. I mean, a lot of my friends have film degrees and never did something with it. I need to go all the way on something. And so my argument to my parents was that my grandparents came from Europe at the turn of the 20th. They learned a second language and started. So allow me to build on this sort of, momentum of our family lineage of taking chances and following through and exploring new things. https://youtu.be/_IJeEuqfnSI https://youtu.be/cLq80fQCZlU?si=67XKyv0diwawCUZM Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Day&nightpodcast #MatthewTompkns #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow Mastering Phone Conversations Like a Boxer And if you think, my friend, that you're gonna do a 10-minute call without them even answering, man, you're just walking through a desert with no oasis. I like 30-second checkpoints. A 10-minute call to me, Matthew, is 20 30-second phone calls. I buy 30 seconds of time. Don't tell me boxers don't change their style, lose their steam, get stronger, weaker in different rounds. I think angry Betty in the first two minutes could be sweet at the end, sweet in the beginning, angry at the end. And who knows what goes on in that crazy middle. But you and I are going to keep some distance and we're going to gauge and we're going to keep judging what's working, what's not working. And I'm going to tie it down by making sure it makes sense to Matthew. It sounds good, right? Thanking them for that. And you know, the beauty of it is they're gonna say that you're one of the nicest people they ever spoke to on the phone. And you should be hearing that about 80% of the calls, regardless of the outcome. And then you know that you're doing things correctly. And that's how you get promoted because you're not mucking up and angling and turning in bad numbers. It's pure. And they'll start using your calls Matthew, in training sessions as an example for others. And do me a favor, take the compliment. I know that you've risen before in other endeavors, but if this is something new for you and you rise fast like I did, because I didn't fall into traps, I was pure. Passion for Collecting Pinball Machines and Jukeboxes You know, I'm a collector of classic pinball machines. Do you remember the old retro arcades with Pac-Man and pinball? Yes, yes indeed. Five bucks would have to last you a whole weekend. Good old days. I loved it and I'm a collector. Behind me is a beautiful 1961 Ricola Regis. I own five other jukeboxes and I collect pinball machines. My oldest one's a 1970 Bally's Camelot, and the newest is a 94 Last Action Hero, Data East. I have everything in between. And I love the restoration and the play fields, especially the ones from the 70s and earlier, because it's painted wood. And the marquees are beautiful. And you're gonna call me crazy, just like the movie Christine with Stephen King, I believe that these machines have electromagnetic energy. Do you know how many people fell in love in front of this jukebox in the 60s, 70s and 80s, 90s or wherever? But especially when she pressed me. It's a beautiful thing. It's a memory. And so when they're in my possession, my favorite thing is to clean them and to look up different products that can keep them restored and watch the wood. Fortune Favors the Brave And I just want your audience to be bold and brave. You know the expression, you know, fortune favors the brave. And if you have a desire and you get these people that give you this reinforcement, you might need to take that chance. The worst thing ever is to live with regret. Be very responsible with your family and finances. But remember, 40 hours is part-time, 80 hours is a full-time gig. And if you can find the time to squeeze in there like you and I did this weekend, because we have very good time management in between our parties and fun, we still found it important enough, interesting enough to be here today And that's another lesson. It's a self-wrap to share with your audience. It just doesn't have to be during business hours. The people that really go above and beyond are the ones that find ways to meet in the middle. The Secret to Success: Dedicated Practice and Perseverance That's all right. And as I say, certain things go through stages. I had certain checkpoints. So I knew I was doing the right thing and I was getting reinforcement, getting better at it. You know what the real secret is? And I think you get it. It's the dedicated practice. If you really want to win something, you just don't put in the average time like in school or like in work. It's the extra of learning, doing, preparing. And that's how you win and go the distance. And I realized that I might not be the smartest, Definitely not the best looking, but there's a very, very good chance by default, I could be the last man standing. And that's the Philly way. We have all of our champions in all different mediums and verticals, just doesn't have to be in boxing and in athletics. We have our Philly pride. And we back it up and we step up. And if we're not doing it right, our friends are gonna call the balls and the strikes and tease you or grill you about it. The one thing we don't do is stop. I've never really seen that crash and burn. I've seen us maybe lose our focus and direction and start to swing it in that way, but the heart never goes away. Leadership and Trust: Lessons from 'The Warriors' And that's the stuff you can't do with money or threats or fear or leverage. These are the people that decide to stand and rise and walk with you. And there are many ways. And here's the skinny. It's not the time when you meet in boy's town on that field to duke it out. There's a hundred wins that you had before that to get the people to show up to go with you. Kind of like the movie, The Warriors. Oh, my favorite movie of all time. Yeah, The Warriors. Those were specifically chosen warriors to go see Cyrus and go to that event. And so you can't think and see today. You have to realize the army, the mindset, the preparation and dedication that got you to that point. And the older you get, the more you see it because you see the patterns and you have the luxury of track records. But if you happen to be young, then give the benefit of the doubt and have faith in. And that's a nice thing to have. You may be disappointed from time to time, But I'd rather win more on having faith in people than not betting at all. And that's just the way that ball bounces, G. And I've learned that the hard way from time to time. Financial Insights for Moving Abroad So I'm going to kind of jump back to Costa Rica. So as far as the, like I'm retired military. So if I was to decide to move, I don't know how that would work as far as with retired pay and disability and Was it a big change as far as income-wise, moving from the state to Costa Rica? That's a very good question. How did you adjust that? I was in a very specific circumstances. My company is inscribed in the United States. I'm paying US taxes and I do banking there, but I also have a bona fide residency. So I was tax exempt for well over $100,000. And it's very nice because you have certain business expenses and plus, you know, living abroad, you know, your first hundred grand is tax free. And that's a wonderful thing. And the cost of living here, depending on how you want to live, is about a third of the states.

The Day & Night Podcast. A Zoom meeting invitation with Matthew Tompkns ...

The Day & Night Podcast. A Zoom meeting invitation with Matthew Tompkns and CEO Richard Blank. Looking for an entertaining and informative podcast to listen to? Look no further! Day & Night Podcast is your go-to source for engaging content that will keep you hooked. Tune in to explore fascinating topics and discover new perspectives. Day & Night Podcast covers a wide range of subjects, including current events, pop culture, and personal growth? It's the perfect podcast for those who love diverse and thought-provoking discussions. Join us as we dive deep into captivating topics that matter. #DayAndNightPodcast #currentevents #popculture #personalgrowth #thoughtprovoking https://youtu.be/_IJeEuqfnSI Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Day&nightpodcast #MatthewTompkns #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow Day & Night Podcast, Matthew Tompkns, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Mastering Phone Conversations Like a Boxer And if you think, my friend, that you're gonna do a 10-minute call without them even answering, man, you're just walking through a desert with no oasis. I like 30-second checkpoints. A 10-minute call to me, Matthew, is 20 30-second phone calls. I buy 30 seconds of time. Don't tell me boxers don't change their style, lose their steam, get stronger, weaker in different rounds. I think angry Betty in the first two minutes could be sweet at the end, sweet in the beginning, angry at the end. And who knows what goes on in that crazy middle. But you and I are going to keep some distance and we're going to gauge and we're going to keep judging what's working, what's not working. And I'm going to tie it down by making sure it makes sense to Matthew. It sounds good, right? Thanking them for that. And you know, the beauty of it is they're gonna say that you're one of the nicest people they ever spoke to on the phone. And you should be hearing that about 80% of the calls, regardless of the outcome. And then you know that you're doing things correctly. And that's how you get promoted because you're not mucking up and angling and turning in bad numbers. It's pure. And they'll start using your calls Matthew, in training sessions as an example for others. And do me a favor, take the compliment. I know that you've risen before in other endeavors, but if this is something new for you and you rise fast like I did, because I didn't fall into traps, I was pure. Passion for Collecting Pinball Machines and Jukeboxes You know, I'm a collector of classic pinball machines. Do you remember the old retro arcades with Pac-Man and pinball? Yes, yes indeed. Five bucks would have to last you a whole weekend. Good old days. I loved it and I'm a collector. Behind me is a beautiful 1961 Ricola Regis. I own five other jukeboxes and I collect pinball machines. My oldest one's a 1970 Bally's Camelot, and the newest is a 94 Last Action Hero, Data East. I have everything in between. And I love the restoration and the play fields, especially the ones from the 70s and earlier, because it's painted wood. And the marquees are beautiful. And you're gonna call me crazy, just like the movie Christine with Stephen King, I believe that these machines have electromagnetic energy. Do you know how many people fell in love in front of this jukebox in the 60s, 70s and 80s, 90s or wherever? But especially when she pressed me. It's a beautiful thing. It's a memory. And so when they're in my possession, my favorite thing is to clean them and to look up different products that can keep them restored and watch the wood. Fortune Favors the Brave And I just want your audience to be bold and brave. You know the expression, you know, fortune favors the brave. And if you have a desire and you get these people that give you this reinforcement, you might need to take that chance. The worst thing ever is to live with regret. Be very responsible with your family and finances. But remember, 40 hours is part-time, 80 hours is a full-time gig. And if you can find the time to squeeze in there like you and I did this weekend, because we have very good time management in between our parties and fun, we still found it important enough, interesting enough to be here today And that's another lesson. It's a self-wrap to share with your audience. It just doesn't have to be during business hours. The people that really go above and beyond are the ones that find ways to meet in the middle. Commitment to Education Through Family Legacy If I'm gonna make a four, in my case, a five-year investment in college, I just can't study something and then sell real estate. I mean, a lot of my friends have film degrees and never did something with it. I need to go all the way on something. And so my argument to my parents was that my grandparents came from Europe at the turn of the 20th. They learned a second language and started. So allow me to build on this sort of, momentum of our family lineage of taking chances and following through and exploring new things. The Secret to Success: Dedicated Practice and Perseverance That's all right. And as I say, certain things go through stages. I had certain checkpoints. So I knew I was doing the right thing and I was getting reinforcement, getting better at it. You know what the real secret is? And I think you get it. It's the dedicated practice. If you really want to win something, you just don't put in the average time like in school or like in work. It's the extra of learning, doing, preparing. And that's how you win and go the distance. And I realized that I might not be the smartest, Definitely not the best looking, but there's a very, very good chance by default, I could be the last man standing. And that's the Philly way. We have all of our champions in all different mediums and verticals, just doesn't have to be in boxing and in athletics. We have our Philly pride. And we back it up and we step up. And if we're not doing it right, our friends are gonna call the balls and the strikes and tease you or grill you about it. The one thing we don't do is stop. I've never really seen that crash and burn. I've seen us maybe lose our focus and direction and start to swing it in that way, but the heart never goes away. Leadership and Trust: Lessons from 'The Warriors' And that's the stuff you can't do with money or threats or fear or leverage. These are the people that decide to stand and rise and walk with you. And there are many ways. And here's the skinny. It's not the time when you meet in boy's town on that field to duke it out. There's a hundred wins that you had before that to get the people to show up to go with you. Kind of like the movie, The Warriors. Oh, my favorite movie of all time. Yeah, The Warriors. Those were specifically chosen warriors to go see Cyrus and go to that event. And so you can't think and see today. You have to realize the army, the mindset, the preparation and dedication that got you to that point. And the older you get, the more you see it because you see the patterns and you have the luxury of track records. But if you happen to be young, then give the benefit of the doubt and have faith in. And that's a nice thing to have. You may be disappointed from time to time, But I'd rather win more on having faith in people than not betting at all. And that's just the way that ball bounces, G. And I've learned that the hard way from time to time. Financial Insights for Moving Abroad So I'm going to kind of jump back to Costa Rica. So as far as the, like I'm retired military. So if I was to decide to move, I don't know how that would work as far as with retired pay and disability and Was it a big change as far as income-wise, moving from the state to Costa Rica? That's a very good question. How did you adjust that? I was in a very specific circumstances. My company is inscribed in the United States. I'm paying US taxes and I do banking there, but I also have a bona fide residency. So I was tax exempt for well over $100,000. And it's very nice because you have certain business expenses and plus, you know, living abroad, you know, your first hundred grand is tax free. And that's a wonderful thing. And the cost of living here, depending on how you want to live, is about a third of the states.

The Unexpected Path to Running a Call Center #entrepreneur #business #bp...

Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business. We help you understand Cultural Diversity better by interviewing real people with real experiences. Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast. “A surgeon cannot operate on one of their family members.“ Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members. Remember that you’re a guest in the country you’re visiting. Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you. Choosing Spanish: Richard's Language Journey That's why you have the best podcast, Chris. Well, in high school, they gave you an option of three languages, German, French or Spanish. and growing up i came from a comfortable family my parents were generous they liked to travel so when i was very young we took trips into mexico so i got to see mexico city puerto vallarta acapulco and besides enjoying myself on these spring break vacations i kind of came back with 20 vocabulary words and this was at a very young age and so i i saw that it was fun to speak languages And given the option, I gravitated towards it. And I really was at such an advanced level that I got a college recommendation letter from my teacher for this Cultural Integration and Curiosity Is this your office? Are we talking, you're in your office at this moment? Yeah. Oh, yeah, this is my private office here with the podcast. The game room is downstairs. If you Google my website, you'll see him. And these Costa Ricans, the locals that work for you, they must wander in or walk into your office or the building the first time. And they see this American who speaks Spanish all of a sudden, who has these weird machines. They're not weird machines. No, I love it. Keep going. No, no, no. This person has these collections and has actually an interest in the other person, in me, and knows my first name, etc. Embracing a Poet's Life It sounds good. It seems like you're maybe born in the wrong era, the wrong period. Oh. I'm true. The beauty it is. I was true to my 18-year-old self where I decided to triple down on my life. It's almost a poet's life. There's a lot of naysayers and great believers out there, but fortune favors the brave. Fortune Favors the Brave I'm true. The beauty it is. I was true to my 18-year-old self where I decided to triple down on my life. It's almost a poet's life. There's a lot of naysayers and great believers out there, but fortune favors the brave. And if you keep dipping your toe in water and getting reinforced, you might as well jump in. Identity and Perception As a Foreigner We're talking about what we see on the outside. And of course, I could be referred to as a gringo, but I like to see myself as an extranjero. You know, I'm a foreigner. You want to classify me as gringo? Fine. There's same message, different delivery. The Unexpected Path to Running a Call Center Okay so tell us Richard how did you end up in doing call centers that's that's not an obvious thing and I also don't think it's obvious to do this in Costa Rica. No, it is not. And in fact, I fell into it. No one ever grows up saying, hey, mom, I want to be a CEO of a call center, let alone a telemarketer. Usually when you're growing up, your mom screams and says how much they hate telemarketers. And so what did I see? I saw areas in which came easy to me, almost like a musician that can just play from hearing the music and I realized this, my friend. I couldn't do the IT side. You can hire specialists, CTOs, accounting. That's a chore. So when you get large, you need assistance. Same with human resources. Same with attorneys. And so if my Richard trunk of tree could get some branches and roots, there's a very good chance we could be stable here. And so I know my strengths and it's fanatics. It's onboarding. I like rhetoric. I like structure and discipline. I can really enhance skills. https://youtu.be/3Z4G6b52oCA https://youtube.com/shorts/pDcCVpu41mw https://youtube.com/shorts/cNaqRMLV34E https://youtube.com/shorts/XH6mBPlFAzc https://youtube.com/shorts/p-U5cyS6sTc https://youtube.com/shorts/9sgVWT7nkqs https://youtube.com/shorts/IQRPAyn7dHQ

Book Chris Smit as a Speaker If you're looking for an Engaging, Exciting, and Interactive speaker on the subject of Intercultural Management & Awareness you came to the right place. Chris has spoken at hundreds of events and to thousands of people on the subject of Cultural Diversity & Cultural Competence. This is What Others Say About Chris: “Very Interactive and Engaging” “In little time he knew how to get the audience inspired and connected to his story” “His ability to make large groups of participants quickly and adequately aware of the huge impact of cultural differences is excellent” “Chris is a dedicated and inspirational professional” In addition, his presentations can cover specific topics cultural topics, or generally on Cultural differences. Presentations can vary anywhere from 20 minutes to 2 hours and are given worldwide. Chris Smit Chris is passionate about Cultural Differences. He has been helping organizations save time and money when they work Internationally for the last 20+ years. While doing this he had the fortunate opportunity to hold lectures, workshops, and consulting projects on this subject World Wide. It has made him understand his own culture much better and appreciate the differences around the world. His education is in Organisational Psychology and he has lived in the USA, the Netherlands, and currently lives in Belgium. Get the Right Keynote Speaker, Optimize Your Business Today! Increase Your Revenue & Save Time Do you recognize the following in your international work/business: They don’t seem to trust us (or we don’t trust them).’ Everything takes so long to move forward.’ I get what I ask for but never what I want.’ I just don’t understand why they do it like this; my way is much more efficient.’ ⁠How do I get ‘them’ to do it the way I want them to do it?’ Why don’t they get in touch with me if something is not clear?’ Chris Smit MSc. (1963) makes companies and organizations more aware of cultural diversity. In business, the im­pact of cultural differences are still under-estimated. We talk a lot about globalization. The world seems to be getting smaller, and yet we all bear the mark of the culture in which we grew up. This often leads to misunderstandings that are detrimental to your business. More attention to cultural diversity should be a top priority for companies and organizations. Chris puts you on track to efficiently deal with the cultural differences. Since 1993 he has advised thousands of people from more than 100 different nationalities. His work has taken him to more than 45 countries. He is a passionate and enthusiastic speaker with extensive experience in coaching and managing staff at all levels. The World in Your Pocket Chris was born in Amsterdam. He has lived in three different countries (US, Netherlands, and Belgium, where he still lives). As a marketing and sales consultant for the Dutch airline KLM, he traveled the world. Meanwhile, he earned a Master’s degree in psychology at the University of Amster­dam. In 2007, he founded the company Culture Matters. Chris helps companies working in an international context to become aware and deal with cultural differences. The C of Complex Culture is a complex concept. You get your cultural iden­tity as you grow up, whether you like it or not. This cultural footprint stems from learned behavior. Why is a German always on time? Why is a Frenchman’s lunch break so im­portant? Why is it difficult for Indians to say no? Why are Dutch so much more direct and candid than Belgians? They might be stereotypes to you, but they are recognizable and there is always a grain of truth. How true is that truth, and how can I use these cultural differences as a lever? How can I avoid cultural diversity as being an obstacle? That is what cultural competence is all about. The C of Competence How do you acquire that cultural competence? “For me, cultural competence is that you have the ability to effec­tively deal with people of different cultural and socio-economic backgrounds,” says Chris. You only learn this skill by trial and error. It’s a long process, in which a great sense of nuance is needed. Chris’s insights are an eye-opener to see a different perspective of our globalized world. The C of Concrete Companies working on their cultural competence reap the rewards, both in time & money. Cultural competence ensures a more focused management, effective produc­tion, and more humane HR policies. Chris is an inspirational speaker and a seasoned consultant. He knows how to trans­late the concept of cultural diversity in a clear and compel­ling story and solution. His great expertise is a source of inspira­tion for a very diverse audience. Chris Smit has several international publications in his name and a frequent (Keynote) speaker at international business events. He has been running a Podcast on Culture Matters for the last 4 years. It’s available for free in the iTunes store. The Global Expert, Chis Smit, has become a role model for many individuals throughout his career. Cultural Diversity and Company Culture can be greatly misunderstood within an industry that is continuously evolving and Chris is looking to spread awareness in these areas to help implement change. When booked as a speaker, Chris focuses on topics such as Intercultural Management, Leadership, Management, and Marketing. In 1987, Chris attended the University of Amsterdam where he was awarded a master’s degree in Organisational Psychology. This was then followed by him gaining a Business Consultant role at KLM Royal Dutch Airlines. Dedicated to making a difference, Chris has now become a Managing Partner of Culture Matters. His beliefs not only benefit himself but thousands of people throughout the business world which is why he has been able to build a successful career. Chris hosted the TEDx Talk ‘Humor and culture in international business in 2014, where he shared his perspective on business culture and the importance of businesses considering it. He is also the author of the two books, ‘How to Overcome Cultural Differences in Business and ‘Uncertainty Avoidance in International Business which have both become very popular. Due to his knowledge in multiple areas, Chris is highly respected and is now looking to share his experiences and speak openly about matters he believes need to change. Chris Smit has been greatly recognized for his commitment and passion throughout his career. He has played a significant role in spreading awareness throughout the business industry about Cultural Differences and Company Culture and is now respected for the change that he is trying to enforce. Chris’s expertise and knowledge have allowed him to become an inspirational speaker, and when looking for someone to captivate an audience, look no further than Chris. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ChrisSmit #CultureMattersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow

Identity and Perception As a Foreigner #callcenter #entrepreneur #bpo #b...

Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank The Culture Matters Podcast on International Business & Management Podcast. Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business. We help you understand Cultural Diversity better by interviewing real people with real experiences. Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast. “A surgeon cannot operate on one of their family members.“ Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members. Remember that you’re a guest in the country you’re visiting. Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you. Choosing Spanish: Richard's Language Journey That's why you have the best podcast, Chris. Well, in high school, they gave you an option of three languages, German, French or Spanish. and growing up i came from a comfortable family my parents were generous they liked to travel so when i was very young we took trips into mexico so i got to see mexico city puerto vallarta acapulco and besides enjoying myself on these spring break vacations i kind of came back with 20 vocabulary words and this was at a very young age and so i i saw that it was fun to speak languages And given the option, I gravitated towards it. And I really was at such an advanced level that I got a college recommendation letter from my teacher for this Cultural Integration and Curiosity Is this your office? Are we talking, you're in your office at this moment? Yeah. Oh, yeah, this is my private office here with the podcast. The game room is downstairs. If you Google my website, you'll see him. And these Costa Ricans, the locals that work for you, they must wander in or walk into your office or the building the first time. And they see this American who speaks Spanish all of a sudden, who has these weird machines. They're not weird machines. No, I love it. Keep going. No, no, no. This person has these collections and has actually an interest in the other person, in me, and knows my first name, etc. Embracing a Poet's Life It sounds good. It seems like you're maybe born in the wrong era, the wrong period. Oh. I'm true. The beauty it is. I was true to my 18-year-old self where I decided to triple down on my life. It's almost a poet's life. There's a lot of naysayers and great believers out there, but fortune favors the brave. Fortune Favors the Brave I'm true. The beauty it is. I was true to my 18-year-old self where I decided to triple down on my life. It's almost a poet's life. There's a lot of naysayers and great believers out there, but fortune favors the brave. And if you keep dipping your toe in water and getting reinforced, you might as well jump in. Identity and Perception As a Foreigner We're talking about what we see on the outside. And of course, I could be referred to as a gringo, but I like to see myself as an extranjero. You know, I'm a foreigner. You want to classify me as gringo? Fine. There's same message, different delivery. https://youtu.be/3Z4G6b52oCA https://youtube.com/shorts/pDcCVpu41mw https://youtube.com/shorts/cNaqRMLV34E https://youtube.com/shorts/XH6mBPlFAzc https://youtube.com/shorts/p-U5cyS6sTc https://youtube.com/shorts/9sgVWT7nkqs

Book Chris Smit as a Speaker If you're looking for an Engaging, Exciting, and Interactive speaker on the subject of Intercultural Management & Awareness you came to the right place. Chris has spoken at hundreds of events and to thousands of people on the subject of Cultural Diversity & Cultural Competence. This is What Others Say About Chris: “Very Interactive and Engaging” “In little time he knew how to get the audience inspired and connected to his story” “His ability to make large groups of participants quickly and adequately aware of the huge impact of cultural differences is excellent” “Chris is a dedicated and inspirational professional” In addition, his presentations can cover specific topics cultural topics, or generally on Cultural differences. Presentations can vary anywhere from 20 minutes to 2 hours and are given worldwide. Chris Smit Chris is passionate about Cultural Differences. He has been helping organizations save time and money when they work Internationally for the last 20+ years. While doing this he had the fortunate opportunity to hold lectures, workshops, and consulting projects on this subject World Wide. It has made him understand his own culture much better and appreciate the differences around the world. His education is in Organisational Psychology and he has lived in the USA, the Netherlands, and currently lives in Belgium. Get the Right Keynote Speaker, Optimize Your Business Today! Increase Your Revenue & Save Time Do you recognize the following in your international work/business: They don’t seem to trust us (or we don’t trust them).’ Everything takes so long to move forward.’ I get what I ask for but never what I want.’ I just don’t understand why they do it like this; my way is much more efficient.’ ⁠How do I get ‘them’ to do it the way I want them to do it?’ Why don’t they get in touch with me if something is not clear?’ Chris Smit MSc. (1963) makes companies and organizations more aware of cultural diversity. In business, the im­pact of cultural differences are still under-estimated. We talk a lot about globalization. The world seems to be getting smaller, and yet we all bear the mark of the culture in which we grew up. This often leads to misunderstandings that are detrimental to your business. More attention to cultural diversity should be a top priority for companies and organizations. Chris puts you on track to efficiently deal with the cultural differences. Since 1993 he has advised thousands of people from more than 100 different nationalities. His work has taken him to more than 45 countries. He is a passionate and enthusiastic speaker with extensive experience in coaching and managing staff at all levels. The World in Your Pocket Chris was born in Amsterdam. He has lived in three different countries (US, Netherlands, and Belgium, where he still lives). As a marketing and sales consultant for the Dutch airline KLM, he traveled the world. Meanwhile, he earned a Master’s degree in psychology at the University of Amster­dam. In 2007, he founded the company Culture Matters. Chris helps companies working in an international context to become aware and deal with cultural differences. The C of Complex Culture is a complex concept. You get your cultural iden­tity as you grow up, whether you like it or not. This cultural footprint stems from learned behavior. Why is a German always on time? Why is a Frenchman’s lunch break so im­portant? Why is it difficult for Indians to say no? Why are Dutch so much more direct and candid than Belgians? They might be stereotypes to you, but they are recognizable and there is always a grain of truth. How true is that truth, and how can I use these cultural differences as a lever? How can I avoid cultural diversity as being an obstacle? That is what cultural competence is all about. The C of Competence How do you acquire that cultural competence? “For me, cultural competence is that you have the ability to effec­tively deal with people of different cultural and socio-economic backgrounds,” says Chris. You only learn this skill by trial and error. It’s a long process, in which a great sense of nuance is needed. Chris’s insights are an eye-opener to see a different perspective of our globalized world. The C of Concrete Companies working on their cultural competence reap the rewards, both in time & money. Cultural competence ensures a more focused management, effective produc­tion, and more humane HR policies. Chris is an inspirational speaker and a seasoned consultant. He knows how to trans­late the concept of cultural diversity in a clear and compel­ling story and solution. His great expertise is a source of inspira­tion for a very diverse audience. Chris Smit has several international publications in his name and a frequent (Keynote) speaker at international business events. He has been running a Podcast on Culture Matters for the last 4 years. It’s available for free in the iTunes store. The Global Expert, Chis Smit, has become a role model for many individuals throughout his career. Cultural Diversity and Company Culture can be greatly misunderstood within an industry that is continuously evolving and Chris is looking to spread awareness in these areas to help implement change. When booked as a speaker, Chris focuses on topics such as Intercultural Management, Leadership, Management, and Marketing. In 1987, Chris attended the University of Amsterdam where he was awarded a master’s degree in Organisational Psychology. This was then followed by him gaining a Business Consultant role at KLM Royal Dutch Airlines. Dedicated to making a difference, Chris has now become a Managing Partner of Culture Matters. His beliefs not only benefit himself but thousands of people throughout the business world which is why he has been able to build a successful career. Chris hosted the TEDx Talk ‘Humor and culture in international business in 2014, where he shared his perspective on business culture and the importance of businesses considering it. He is also the author of the two books, ‘How to Overcome Cultural Differences in Business and ‘Uncertainty Avoidance in International Business which have both become very popular. Due to his knowledge in multiple areas, Chris is highly respected and is now looking to share his experiences and speak openly about matters he believes need to change. Chris Smit has been greatly recognized for his commitment and passion throughout his career. He has played a significant role in spreading awareness throughout the business industry about Cultural Differences and Company Culture and is now respected for the change that he is trying to enforce. Chris’s expertise and knowledge have allowed him to become an inspirational speaker, and when looking for someone to captivate an audience, look no further than Chris. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ChrisSmit #CultureMattersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #BusinessConfidentialNow The Unexpected Path to Running a Call Center Okay so tell us Richard how did you end up in doing call centers that's that's not an obvious thing and I also don't think it's obvious to do this in Costa Rica. No, it is not. And in fact, I fell into it. No one ever grows up saying, hey, mom, I want to be a CEO of a call center, let alone a telemarketer. Usually when you're growing up, your mom screams and says how much they hate telemarketers. And so what did I see? I saw areas in which came easy to me, almost like a musician that can just play from hearing the music and I realized this, my friend. I couldn't do the IT side. You can hire specialists, CTOs, accounting. That's a chore. So when you get large, you need assistance. Same with human resources. Same with attorneys. And so if my Richard trunk of tree could get some branches and roots, there's a very good chance we could be stable here. And so I know my strengths and it's fanatics. It's onboarding. I like rhetoric. I like structure and discipline. I can really enhance skills.