Monday, January 5, 2009

Outsourcing Costa Rica. A perfect script can make a bilingual salesman shine on the phone.



Our call center has adopted the adage that strangers are friends who have not met yet. Unique strategies are specifically created to get the client's attention and establish an interest within the first 20 seconds of conversation. We are aware that a percentage will hang up regardless of what is being said and, with that in mind, we will implement a tactful questioning defense with strategically placed pauses to keep potential customers talking.

Script development is an art. Many great scripts have been created at Costa Rica's Call Center to prepare our agents to read with conviction, make the sales presentation sound sincere and move a conversation forward towards a close. Yes, some people are born with a charming personality and natural communication skills. Even Hollywood movies glorify telemarketers that sound glib on the phone and close on the first call. Our telemarketing agents are so confident in the communication tools they have been given that they smile when they dial.

Our strategic rhetoric will decrease the percentage of rude hang-ups while keeping the conversation interactive and interesting for the client. All scripts are written to sound like the customers were actually looking forward to the call.



Once we get started, our experienced script development team will need to ask you many detailed questions, which will provide us with the information we need to perfect your telemarketing plan. All scenarios will be written into different types of dialogues and accessible for when a rebuttal arises. Your script will be structured to place the telemarketer ahead of the client so we can address their upcoming questions or concerns effortlessly and move forward. Before a single call is made, we will forward the first draft to your attention for review and comments. If necessary, we will make all necessary revisions and provide you with a final script for your approval. The options for your script may vary depending on need and contact. For example, we are able to produce scripts for a first time call or a two call close script when a potential customer calls you back.

Our experience has shown that a percentage of small companies that launch their own phone campaign place very little consideration into the telemarketing script itself. The attempt is respectable, but after long days on the phone and not accomplishing the desired results, most come to know that telling is not selling on a phone call. A checklist of products and services with a polite introduction may work occasionally, but the majority of people are numb from telemarketers before they can get through a presentation. Once we enhance your script, your dialogue will move to the next phase of communication. As a value added benefit, your telemarketing script is included free of charge with any Costa Rica's Call Center telemarketing campaign.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/creative_script.html

Outsourcing Costa Rica. Bilingual virtual executive assistance is the future.



Your personal Costa Rica's Call Center Virtual Executive Assistant can be an important part of your team by providing all of your clients a great first impression through a warm welcome. You can choose from a structured long-term format or convey daily instructions as needed. Think how much it will help you financially by organizing your calls and being able to prioritize your communication. Every Virtual Executive Assistant that you outsource will commit to the fundamental knowledge of your business in order to sound professional and to thoughtfully cater to your clients in both English and Spanish.

Our Costa Rica's Call Center Virtual Executive Assistants are trained to give compassion for your demanding work and increasing responsibilities. We would like to relieve your stress by assisting in completing all of your necessary tasks.

Your own reliable and well-trained virtual receptionist expects to work under pressure, time constraints and knowing the importance of limitless patience when it is crunch time. We can handle anything from sending emails, resetting appointments and making your travel reservations. All you have to do is let us know what you need accomplished for that day and will get done.



Are there times when you are a slave to your mobile phone? Invest your valuable time handling immediate business instead of answering calls that can be filtered for you and addressed at later time. During the call, we would be able to ask your predetermined questions depending on the type of client and response you desire. How many meetings have you sat through where your important client had to listen to a voicemail and wait for a call back? That alone can cool the client's interest or put out the fire entirely. Your personal Costa Rica's Call Center Executive Assistant will professionally answer every call and immediately send messages to you by text, email or phone depending on your preference.

It is understandable that many businesses have a full time receptionist in place and may need additional help. All sizes of businesses have, at one time, missed a very important call, took too long to answer the phone or the worst-case scenario, having a client on hold for a long time until a receptionist could attend to the call. . It is a fact that the majority of people calling to inquire about a product or service will not leave a message if they encounter voicemail. How much is each client worth? Let Costa Rica's Call Center handle your overflow of calls or receive calls for a specific project or assignment so that every client is given proper attention.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/virtual_executive.html

Outsourcing Costa Rica. Bilingual focus group studies are the keys to knowing your customers.



There are certain types of surveys that are conducted that elicit information with the underlying intention of making a sale. In this particular instance, Costa Rica's Call Center will create an increased awareness of your company's products and
services while completing the survey. The ability to provide your company with direct feedback from the customers can provide a sales force the right information to close a deal and combat any rebuttal. Help your sales force by eliminating wasted efforts on outdated, unprofitable.

Our objective is to assist in creating a tailor made survey to achieve all of your company's information objectives. Your Costa Rica's Call Center Survey team will be trained to carry out all calls in a non-biased, no pressure tone in order to
know the true feelings of your customer. The outcome will not be tainted by influencing or misdirected questions so we may obtain the correct information for your company’s growth. Our personal contact will generate a true first hand impression by each prospect, and we will deliver this high level of information to you for immediate action.

Acquiring new customers is 10 times more difficult and expensive than retaining old ones. Our carefully crafted surveys are used to tactfully remind your customers of the high value they are to your company. We will identify issues that are critical to developing old customer retention and uncovering their concerns, which would prevent a loyalty factor from deteriorating.

Costa Rica's Call Center realizes that in an increasingly competitive market, returning to relationships that are more personal with customers can be a genuine competitive advantage. While most companies dread an unhappy customer, we welcome all clients to vent any frustration they may have about your company or industry. By listening very carefully, Costa Rica's Call Center will provide you with invaluable constructive criticism that can be corrected immediately to stop potentially lost revenue and to boost customer satisfaction.



Costa Rica's Call Center understands that self-monitoring may be unavoidable for a company. Sometimes, a discreet departmental survey can be an important follow-up call to a customer that may give insight to your sales team's performance or which customer care representative is giving their best with a demanding client. We have the ability to not only collect data for you, but we have the ability to make sense out of it, offer recommendations and understand how you compare to your toughest competition.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin
beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/surveys.html

Outsourcing Costa Rica.Bilingual appointment setting targets both English and Spanish markets.



Does your company rely heavily on appointment setting for growth and profit? Do you invest a major part of your marketing budget to make it effective? At Costa Rica's Call Center, our appointment setting service will give you an advantage before your competition can have a chance to present their product or service. We will work through and familiarize ourselves with your work schedule by utilizing a shared, easy to use online web calendar. Costa Rica's Call Center will keep your appointment machine going in order to maximize your daily sales performance and affording you well deserved down time to recharge and prepare for the next meeting.

Our appointment setting services will take care of producing qualified meetings with many potential clients in both English and Spanish. Let our first impression turn a cold call into a warm introduction that produces revenue and referrals for your business. Appointments are set with the decision maker only, period. Costa Rica's Call Center will afford you the luxury of concentrating more on closing the deal at hand, while effortlessly moving on to the next warm appointment that is waiting for you.



Our Costa Rica's Call Center telemarketing agents excel in positive first impressions, great communication skills and limitless persistence on the phone. Depending on your specific appointment setting campaign, we always assign the telemarketers that are best suited for your individual program. As we hire and train your appointment setting telemarketer team, we particularly look for candidates that have the ability think on their feet while asking your predetermined qualifying questions. More importantly, extensive note taking is made during the life of the conversation to uncover specific interests or concerns that can prove to be an invaluable tool when you enter into your first meeting. Our agents have been specifically trained to ask for an appointment on every call and to report on why an appointment has been rejected for further campaign analysis and strategic improvement.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/appointment_setting.html

Outsourcing Costa Rica. Bilingual fundraising can double your donations.



Up to four reminders are sent via email as well as multiple courtesy calls. A personal contact can succeed after a direct mailing. We leave moving and heartfelt messages to raise the probability of receiving a gift. Your Costa Rica's Call Center telemarketing team will communicate very clearly your values and fundraising goals to each individual for added confidence. As a final point, we use this occasion to build better long term relationships with the donors and their personal referrals for bigger fundraising campaigns in the future.

Bilingual fundraising can double your donations.

Costa Rica's Call Center will organize your fundraising campaign with a team of highly skilled bilingual telemarketers, create and design your promotional material and most importantly, maximizing the amount of revenue donated verses amount invested. Our Costa Rican call centers are dedicated in building lasting and supportive relationships with selected organizations whose effort symbolizes noble humanitarian causes.

At Costa Rica's Call Center, we are capable of setting up several systems for pledge fulfillment. All donations will be documented for you organizational records and sent daily for your review. Our fundraising system is influenced by our strong value system. It is this underlying principle that guides our conduct on every phone call while abiding by all appropriate laws.

Your fundraising scripts are precisely written to advance the donor to more generous amounts of giving so they will feel good about the experience. All initial contacts will initiate an effort to triple the past donation and if the donor declines, we are prepared to uncover a more comfortable sum. Our level of boldness will depend upon the donor's initial interest and reaction to the opening amount asked. Our pinpoint strategies use information from demographic and market studies against your database of past donors in order to understand the precise communication needed to receive the donation.

We recognize how significant multiple reminders are for your campaign. Our web department can give your newsletter or website the essential boost to get their attention.



We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.


http://www.costaricascallcenter.com/fundraising.html

Outsourcing Costa Rica.Bilingual customer service is the key to Latino markets.



We clearly understand the importance of minimizing handling time on the phone while still offering exceptional service. A comprehensive analysis of different calls lengths will be conducted and results sent directly to you for review. Costa Rica's Call Center wants you to feel more secure knowing that your Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

Costa Rica's Call Center, we are convinced that making a high quality phone call makes more logical sense than cutting a call short to make a daily call quota. We train our team to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each interaction. A thank you for the customer‘s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your customer support.



Costa Rica’s Call Center (CCC) is a state of the art outsourcing company located in the Central American country of Costa Rica. Our focus is to personally offer key telemarketing services to small and medium sized companies looking for a proven method of expanding their business. Costa Rica’s Call Center gives any company a competitive advantage by providing our clients more than twice the number of highly trained and educated bilingual staff for the same price as they would pay withihttp://www.blogger.com/img/blank.gifn their local area.

In addition, Costa Rica’s Call Center stays focused on managing no more than a hundred seat call center, one campaign at a time, in order to properly control quality, performance and positive employee morale.Once capacity is reached, another call center will be created in order to keep our results and expectations consistently high.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

http://www.costaricascallcenter.com/customer_care.html

Costa Rica's Call Center's bilingual lead generation is the key to growth.



Since sales people are typically the highest paid non-executive employees in an organization, it makes sense to provide them pre-qualified leads so that their production is highest by selling and not by cold calling. Identifying and qualifying a prospect can be an expensive and complex task. It becomes even more so if you do not have mechanisms in place to capture that information for a sale.

Outsourcing Costa Rica. Bilingual lead generation is the key to growth.

Costa Rica's Call Center assures that we will inform, pre sell and qualify each and every potential client to maximize the lead acquisition of your lists in both English and Spanish. That is our word. We go into every call believing in a sale and if they do not end the call during the course of the presentation, they may be interested and need a little more convincing.

Every name costs time and money and must not brushed off the phone or wasted. The lists are not extinguished on the first call as they are worked diligently and kept current until all potential leads are in your sales rotation.



There will always be a set of well-matched candidates for the purchase of your product or service within a larger set of poorly matched candidates that must be filtered. The logical question is, do you personally have the time and energy to achieve new leads and reconnect with all prospects, including past and current clients? Your solution is to leave the prospecting calls to us so we can supply qualified hot leads, define the interest gauge of the prospect and determine the sales potential for you.

As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a lead, only those that show a real interest in the product or service you are offering will be delivered.

We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb a volcano or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.

http://www.costaricascallcenter.com/lead_generation.html