CENTRAL AMERICA CALL CENTER FLOOR PLAN

Costa Rica's Call Center's second floor can comfortably fit 140 work stations.

Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible. The soft lighting combined with the high ceiling, promotes a pleasant sensation of a large working space for our Central America Call Center agents.

Every half row consists of six customer service call center work stations for maximum control of large BPO campaigns.

Costa Rica's Call Center wants you to feel more secure knowing that your Central America Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.

We can make this entire floor private and exclusive to your company's expansion in Costa Rica.

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RICHARD BLANK CENTRAL AMERICA CALL CENTER

Richard Blank is the Chief Executive Officer for Costa Rica's Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.

At the beginning of the decade, Mr. Blank relocated to a Central America Call Center to train over 500 call center customer service agents for one of the larger call centers in Latin America.

By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest BPO telemarketers in Central America for the past ten years.

In addition, he has earned the reputation of running a school for telemarketing in the Latin America Call Center Industry and is often sought after for private customer service training sessions and BPO consultation.

In anticipation of CAFTA, he became a strategic partner of the Pacific Rim Chamber of Commerce, Beverly Hills, California and Solo Telecommunications, Colorado Springs, Colorado to expand Costa Rica's international telecommunications and business appeal.

Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.


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CENTRAL AMERICA CALL CENTER

Costa Rica's Call Center (CCC) is a state of the art Central America telemarketing outsourcing call center located in the capital city of San Jose, Costa Rica in Central America.

Our bilingual Latin America call center’s primary objective is to personally fulfill your need of key BPO call center telemarketing services. The main focus of every BPO outsourcing campaign will always be to personally educated and enhance the skills and every Central America call center agent so that we may give superior quality of outbound and inbound telemarketing solutions to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.

We encourage you to visit one of our Latin America call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.



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CENTRAL AMERICA CALL CENTER LOCKER AREA

Costa Rica's Call Center's secure Locker Area

After passing through security for a full bag check, the Central American Call Center agents must place all personal belongings in an individually assigned locker with personal locks. The Call Center area is monitored 24 hours a day by armed guards and video surveillance.

Our Latin America Call Center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses

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CENTRAL AMERICA CALL CENTER LUNCH ROOM

Our Costa Rica call center agents enjoy the picnic style tables. Central America Call Center employees can form large groups that are able to dine together and build stong working relationships.

There will always be space for one Latin America Call Center agent at every table so no one eats alone.

The call center kitchen has every machine available for the BPO agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a call center company employee to keep the entire area spotless.


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CENTRAL AMERICA CALL CENTER BREAK ROOM

Work hard and play hard at Costa Rica's Call Center.


Our Central America Call Center encourages challenging activities for the customer service agents during their break time. Stress is an unavoidable part of a Latin America Call Center experience and can be counter-balanced.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold BPO groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our telemarketing call center agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

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CENTRAL AMERICA CALL CENTER BREAK ROOM

Recess at Costa Rica's Call Center.

Our Central America Call Center embraces the philosophy that a customer service agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp BPO telemarketing agent.

We prefer that our Latin America Call Center agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our Central America Call Center’s decision to give the BPO agents a RECESS area is essential in call center team building and the core to our creative organization and BPO campaign success. Every time a major telemarketing or customer service goal is reached, we invest in additional amusements for the teams and the call center.


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