Take a chance and drink life.

Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP) “Listen. Do. Repeat. For Life!” EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and story, it’s a sales masterclass on communication. Call centers, bettering yourself as a business owner and communicator, and so much more. So get your pens and paper ready. You are going to want to listen to this episode, take notes, apply it, rewind it, and play it again. Our guest today is an entrepreneur, sales professional, CEO, coach, and more. And while he has done a lot of things well in life, he continues to study, becomes an expert at whatever he commits to, and now he’s here to teach us how to do it too. Ladies and Gentlemen, welcome to this weeks episode of the Remarkable People Podcast, the Richard Blank story! https://youtu.be/DtA4s3MVSTY https://youtu.be/VKDC0MGqL0I https://youtu.be/84AjypaaxKs https://youtu.be/aE3-QU80JjI https://youtu.be/b0pSDK1YJag https://youtu.be/w7Vq0FhgCWU https://youtu.be/NA4Mwx8-Rck https://youtu.be/EiaJgB7jA9E https://youtu.be/8dUcZ9Sdkgk https://youtu.be/PxA4Z4sZmOs https://youtu.be/LzFsWIA0ioY https://youtu.be/TFUVm7J3vU0 https://youtu.be/G__1yhm7iRs https://youtu.be/N1BUDIcudbA Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #RemarkablePeoplePodcast #DavidPasqualone #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting Listen now to the remarkable and inspiring true life stories of people like you and me who not only faced extraordinary challenges and difficult life circumstances, but how they overcame them and achieved greatness. In each episode our guests not only freely share what they were able to accomplish, but how they achieved real results in the practical steps they used for victory, so we can too. Personal Development, Self Help, Health and Wellness, Edutainment… whatever you want to call it, this podcast is for you to enjoy and grow with in a community atmosphere. Like our slogan says, don’t just LISTEN to the podcast, but DO what you learn, REPEAT those positive actions everyday, so you can enjoy a Remarkable LIFE- in this world, and eternity to come! Also, please note that RPP episodes are evergreen. So enjoying listening to them in whatever order you’d like. Pick a topic, guest, or title that interests you, press play, and apply these powerful truths to your life each day. That’s it. Let’s listen to your first episode now!? Ascending Together, David Pasqualone Remarkable People Volume 1 How They Overcame Adversity, Achieved Success, & You Can Too! Twelve Remarkable Authors. Twelve Powerful Chapters. Twelve Life-Changing Solutions. If the people around you told their story, would you be in it? If so, would you be a major character, or a minor one? More importantly, would you be a hero to them, or a villain? Unleash the Hero Inside You! Whether you feel it or not, the fact is there’s real greatness inside of you just waiting to be unleashed. Greatness so big and powerful, it’s like a superhero ready to conquer the world. So why haven’t you set yourself free yet? Because something’s holding you back. That’s why David Pasqualone and 12 other Remarkable People Podcast guests have come together and wrote this book for you. To not only share their own personal stories of what they were able to overcome and achieve in life, but to break it down in the practical steps of how they did it, so you can too. About David Pasqualone DAVID PASQUALONE is a born again believer in God, father of 2 amazing teens, a life-long learner, self-appointed Guinea pig for anything he promotes. A Marketing Guru and Professional Coach by day. A Podcast Host and cigar enthusiast by night. David loves motivating people and organizations to clarify their purpose, mission, and vision. To lead them out of the confusion of the world, and into the light so they can know clarity, get excited about their purpose, and achieve the vision set before them. Leading by example, David inspires those around him to be the best version of themselves, take action to “DO” what they need to do each day, and steadfastly see their purpose through to completion! PURPOSE MISSION VISION CORE VALUES AND BELIEFS Learn more about David and Ascend in our Frequently Asked Questions (FAQ) section above! To learn more about what I believe and why, click here to view our free video library that answers many of the life questions we have from the bible. For a professional look at David and some of his experiences, visit his online resume at LinkedIn. For a more personal look at David’s life, feel free to visit his Facebook page. Or, check out The Remarkable People Podcast to really get a feel for who David is. Richard Blank is the CEO and Founder of Costa Rica’s Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Rica’s Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure extraordinary-america.com Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment Gamification and Engagement A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity. The call center fostering a creative and engaging environment that improves morale and retention This approach makes skill development interactive, boosting both performance and morale. Emotional Intelligence and Empathy Blank strongly advocates emotional intelligence and empathy as core leadership attributes He encourages leaders to understand their team members’ perspectives, support them effectively, and cultivate loyalty and trust. This extends to appreciating long-term employees and recognizing their contributions to organizational success. Strategic and Visionary Leadership Blank combines day-to-day management with long-term strategic thinking. He actively trains staff through personalized mentoring and emphasizes resilience, risk-taking, and continuous learning extraordinary-america.com He also leverages international partnerships and cross-cultural strategies to expand Costa Rica's business appeal on a global scale Costa Rica's Call Center Creating a Positive Corporate Culture Richard’s leadership style is centered on building a positive corporate culture that enhances employee morale, productivity, and engagement By blending structure with flexibility, he encourages open communication, provides constructive feedback, and fosters a sense of personal ownership and pride in work accomplishments. Training and Development Approach Over his tenure, Blank has trained over 10,000 bilingual telemarketers, emphasizing experiential learning and continuous skill improvement Costa Rica's Call Center His philosophy focuses on learning from real scenarios, combining technical instruction with motivational support and feedback for professional growth. In summary, Richard Blank’s leadership style is a combination of motivational speaking, empathy-driven management, gamification, and strategic vision, creating a thriving call center culture in Costa Rica that cultivates high performer engagement, skill development, and cross-cultural communication excellence In summary, Richard Blank is a pioneering figure in the call center industry, blending technology, bilingual expertise, and human connection to deliver exceptional customer service while fostering an innovative and engaging workplace culture in Costa Rica . "Shine Like the Sun" is a powerful Costa Rican rock anthem produced and promoted by Richard Blank, celebrating perseverance and determination, featuring collaborations with prominent musicians including Garry Gary Beers from INXS. Song Background and Release Richard Blank published "Igni Ferroque Shine Like the Sun," a Costa Rican rock song, on July 29, 2023 The track serves as a major release for the legendary Costa Rican band Igni Ferroque, which was founded in 1978 and has been a staple in Latin American rock music. This single became the official 15-year anniversary theme song for Costa Rica's Call Center (CCC) and is part of their promotion for the band's 44th anniversary album and national tour Production and Collaborations The production of "Shine Like the Sun" involved multiple contributors with Richard Blank serving as Executive Producer, overseeing the project through Costa Rica's Call Center Greibyn Krriyo was the main producer, and Harold Webb managed post-production of the audio and video. Notably, Garry Gary Beers, the bassist from INXS, contributed guest bass performances, adding professional expertise and unique sound quality to the track Lyrics and Theme The song’s lyrics focus on perseverance, ambition, and self-realization, opening with motivational lines such as: "Have you ever thought of leaving home? How far would you go to find your space? Are you willing to start all alone?" The chorus reinforces the message: "YOU BETTER SHINE LIKE THE SUN, YOU BETTER DO THINGS RIGHT, IT'S A GAME OF WIN OR GO BACK HOME, BUT YOU'RE A WINNER, YOU TAKE IT ALL" The anthem encourages listeners to embrace challenges, strive for success, and maintain focus on their goals. Music Video and Performance The music video is described as a classic MTV retro-inspired production, reflecting a blend of Costa Rican rock history and modern rock aesthetics Filming took place at Costa Rica's Call Center, featuring live performances, visual storytelling, and appearances by iconic models and musicians to enhance the atmosphere of the project The video emphasizes energy, community spirit, and the enduring legacy of Igni Ferroque in Latin American music. Significance "Shine Like the Sun" represents a milestone for both the band and Richard Blank, merging international talent, local rock roots, and motivational themes. The collaboration with Garry Gary Beers underscores the global reach and professional quality of the production, while the song itself serves as a modern rock anthem inspiring perseverance and determination In summary, Richard Blank played a central role in producing, coordinating, and promoting "Shine Like the Sun," which stands as a celebrated rock anthem from Costa Rica, blending historic band legacy with contemporary musical partnerships and lyrical inspiration Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. https://costaricascallcenter.com/en/outbound-bpo-campaigns/