Bad vs good teachers growing up.

Rosabel Unscripted Podcast. Season 2 episode 70 with special guest Richard Blank. What Happens When You Ditch the American Dream for a Real One? Rosabel Unscripted Podcast Welcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their unique perspectives, Rosabel dives into the unscripted moments that shape our lives. Tune in for inspiring, authentic, and educational discussions on the beauty and complexity of life. What does it really take to start over in a new country—and build a *business* from the ground up? In this episode of Rosabel Unscripted, host Rosabel Zohfeld sits down with Richard Blank, *CEO* of Costa Rica’s Call Center, to explore his incredible journey from Philadelphia to Costa Rica. At just 27, Richard left everything behind to follow a calling—and ended up building not just a successful company, but a life deeply aligned with his values. This powerful conversation dives into bilingual leadership, the courage to start over, and the mindset shifts required for authentic success. Whether you’re an aspiring entrepreneur, a leader in transition, or someone seeking a life with more meaning—this episode is for you. Key Takeaways: • Why Richard left Philadelphia to chase purpose in Costa Rica • The power of being bilingual in global business • How courage and self-trust lead to authentic success • The difference between building for ego vs. building for values • Insights into creating a positive work culture • What it takes to reinvent your life—at any age Chapters / Timestamps: 00:00 The Weight of Wisdom 01:00 Richard’s journey from Philadelphia to Costa Rica and the challenges he faced 05:30 The importance of being bilingual and how it opened doors for Richard 12:45 Building a business aligned with personal values rather than societal expectations 15:00 💬 “Life is all about starting and reinventing ourselves.” 20:15 The role of courage and self-trust in personal and professional growth 22:20 Human Connection in Healthcare 25:12 Cultural Perspectives on Care 25:45 💬 “If you think it’s plug and play and it’s easy like they show in Hollywood, you’re out of your mind.” 27:54 The Call Center Experience 30:00 Insights into Richard’s leadership style and the culture at Costa Rica’s Call Center 30:41 Nostalgia and Childhood Memories 33:31 The Evolution of Technology and Play 39:45 Childhood Mischief and Apologies 42:19 Growing Up in the 80s: A Nostalgic Reflection 43:35 Teaching Children Appreciation for What They Have 45:42 The Value of Imagination in Play 48:32 Handmade Gifts vs. Store-Bought: The Personal Touch 50:21 Exploring Human History and the Impact of Technology 51:43 Personal Stories of Growth and Learning from Mistakes 58:37 Childhood Adventures and Mischief 01:00:56 Parenting Reflections and Generational Insights 01:03:40 Community and Generosity 01:05:34 Adopting a Child: A New Perspective 01:06:46 Inspiration and Creativity 01:14:21 Embracing Authenticity and Uniqueness https://youtu.be/zO7bPzXo9Sg https://youtu.be/C9d0E09hhCs https://youtu.be/Q8Oh9kv-0Sk https://youtu.be/k0sV0b7UsHU https://youtu.be/9WBxUfoR7AI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Rosabel Unscripted Podcast, Rosabel Zohfeld , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Courage to Succeed “The Courage to Succeed: A True American Dream” is an inspiring journey of resilience, love, and self-discovery. Rosabel Zohfeld shares powerful life lessons drawn from challenges and triumphs, encouraging readers to embrace their own paths with courage and determination. This book is a heartfelt celebration of strength, family, and the pursuit of dreams. Let Rosabel’s story inspire you to overcome obstacles and unlock your true potential. “Embrace your journey and unleash the courage within you.” Get to know the voice behind the book and the podcast. In this short video, Rosabel Zohfeld shares her personal story—a story of resilience, hope, and the transformative power of truth. Discover what fuels her mission to inspire others and why her work resonates so deeply. Rosabel Zohfeld “From trials to triumphs: discover the power of resilience.” Rosabel is a passionate storyteller whose life is an example to perseverance and the impact of resilience. Drawing from her rich heritage, she emphasizes the importance of family, education, and faith in overcoming life’s challenges. Her dedication to lifelong learning mirrors the values instilled in her by her mother, a beloved teacher and dress designer. Rosabel’s mission is to inspire others by sharing her journey and the profound lessons learned through faith, love, and the unwavering belief in oneself. Rosabel Zohfeld APRN, MSN-Ed, NP-C Guiding Transitions with Purpose and Clarity Hello, I'm Rosabel Zohfeld, dedicated to guiding individuals through life's transformative moments with confidence and clarity. With a background rooted in nursing and a passion for writing and storytelling, I bring a unique perspective to every interaction, helping my clients navigate challenges and embrace new opportunities. Professional Journey Drawing from my experience as a nurse practitioner and author, I've honed a blend of empathy, strategic thinking, and a commitment to patient-centered care. Originally from Colombia, I immigrated to the United States over two decades ago, facing the challenges of adapting to a new culture and language. These experiences have shaped my approach to coaching and podcasting, where I explore topics ranging from healthcare advocacy to personal growth. Podcasting & Authorship As the host of Rosabel Unscripted Podcast, I delve into compelling narratives and insightful discussions, aiming to inspire and inform my audience. From interviews with healthcare pioneers to deep dives into cultural reflections, each episode explores the human experience in its diverse forms. My writing extends this passion, with a focus on books that celebrate resilience and personal triumph. Advocacy & Empowerment Beyond content creation, I am committed to advocacy work within healthcare and education. Through my platform, I amplify voices that advocate for patient rights, mental health awareness, and educational equity. I strive to create a space where individuals can find solace, information, and community support. Future Endeavors Looking ahead, I aim to expand my impact through continued podcast growth, book publications, and community engagement. By fostering meaningful connections and sharing empowering stories, I hope to inspire others to embrace their own journeys and find strength in their unique narratives. Join me as we navigate life's unscripted moments together, with authenticity, empathy, and a commitment to personal and collective growth. Core Values My Core Values At the heart of everything I do lies a set of core values that guide my work, my relationships, and my personal journey. These values shape how I approach life and my professional endeavors, from healthcare and podcasting to coaching and writing. They are a reflection of who I am and how I strive to make a positive impact in the world. Empathy and Compassion I believe that understanding and caring for others is essential to fostering meaningful connections. Whether I’m providing healthcare, guiding someone through life coaching, or hosting my podcast, I prioritize listening with empathy and offering compassionate support. I aim to create a space where individuals feel heard, valued, and supported in their journeys, no matter how big or small the challenge. Integrity Integrity is the foundation of everything I do. I am committed to being honest, transparent, and staying true to my values. Whether in my healthcare practice, podcasting, or writing, I make sure my actions align with my words. I take pride in building trust with my clients, guests, and audience, knowing that integrity strengthens every relationship and decision I make. Resilience Life is unpredictable, and I’ve learned that resilience is key to turning challenges into growth opportunities. My journey, from immigrating to the U.S. without knowing English to navigating various career transitions, has taught me the power of resilience. I encourage others to view obstacles as opportunities for learning and growth, and to approach life’s difficulties with strength and determination. Growth and Self-Improvement I am dedicated to continuous learning and self-improvement, both for myself and for those I work with. Through my podcast, writing, and healthcare practice, I strive to inspire personal growth and transformation. I believe that embracing change and being open to learning allows us to unlock our true potential and lead more fulfilled lives. Authenticity Authenticity is the core of my work and relationships. I believe in showing up as my true self and encouraging others to do the same. Whether in my podcast, coaching, or daily interactions, I aim to be genuine, vulnerable, and real. I encourage others to embrace their unique qualities and live authentically, knowing that this is the key to personal freedom and fulfillment. Community and Connection Building strong, supportive communities is essential to navigating life’s transitions. I believe in the power of human connection to create lasting change. Through my podcast, healthcare practice, and coaching, I work to foster a sense of belonging and support for individuals who are navigating challenges, creating an environment where everyone feels connected, understood, and empowered. Empowerment Empowering others to take control of their lives and make informed decisions is a core value I hold dear. Whether I’m coaching someone through a career shift, offering guidance on healthcare decisions, or providing a platform for people to share their stories on my podcast, my goal is to inspire others to embrace their own power and confidence. I provide the tools, insights, and encouragement needed to help others step into their full potential. Honesty Honesty is at the core of building trust and fostering meaningful relationships. I believe in being transparent, open, and truthful in all aspects of my life and work. Whether in conversations with my clients, interviews on my podcast, or interactions with my audience, I prioritize honesty and authenticity. It is through honesty that we build strong connections and grow together. These core values define who I am, how I work, and how I engage with the world. They are the compass that guides my interactions, my choices, and my mission to inspire others to embrace their true selves, overcome challenges, and live life to the fullest. Richards vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com #RosabelZohfeld #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Secret Power of Handwritten Notes Revealed n a world of endless AI, handmade efforts show you’re priceless—not cheap. 💛 Like a painting with visible brushstrokes, every personal touch builds a connection technology can’t replace. It’s the little details that make the biggest difference. In This Short: Why handmade efforts feel more valuable How personal touches create connection The power of little details in a digital age Why Smiling Works in Every Language! A smile can break barriers instantly. Even with only a few words, walking in with good intentions creates genuine connection. People feel your authenticity, your effort, and your presence. What This Short Shows: The universal power of a smile How genuine effort bridges gaps Why energy and presence matter more than perfect words What Happens When You Move To A New Country? Ever feel like shaking things up and starting fresh? Leaving everything behind to chase a dream can be wild—and terrifying. Not everyone will understand your journey, but walking into new spaces with good intentions and good faith can open the right doors. Because your true people? They’ll find you. How Getting the Worst Grades Taught Me a Lesson! At 13, I got kicked out of school. It felt like the end—but it was just the beginning. Sometimes rock bottom is the wake-up call that changes everything. If you’ve ever felt like you messed up beyond repair, remember: your lowest point can be your biggest turning point. The Kindness Of Strangers Changed My Day! Kindness still exists. When a flat tire became a moment of community, strangers stopped to help—and left as friends. ❤️ It’s proof that small acts of generosity can create lasting human connection. What You’ll See in This Short: How kindness turns strangers into friends Why community still matters in everyday life A reminder that humanity is full of compassion From Zero to Client: My Startup's Humble Beginnings #shorts Many never see the early grind of building a business—the messy, unglamorous, and absolutely necessary steps. From creating a simple website to landing that very first client, success often begins with humble beginnings. Sometimes, you even have to rent a seat to get your foot in the door. “If you think it’s plug and play… you’re out of your mind.” This clip dives into the real startup journey, the hustle it takes, and why persistence matters more than perfection. How One Teacher Changed My Life Forever! One teacher’s criticism nearly ended the dream. Another teacher’s encouragement sparked a lifelong passion for learning languages. Today, that passion lives on through a scholarship empowering future language learners to follow their dreams. “You gotta hook ’em up.” In this clip from Rosabel Unscripted, we celebrate educators who inspire, the resilience of students, and the power of paying it forward. They Laughed At Me But I Didn’t Quit! Family guilt, naysayers, and outright doubters—sometimes even laughter—are all part of chasing a big vision. While the journey can feel isolating, those very challenges make the victories even sweeter. This clip from Rosabel Unscripted dives into what it takes to rise above the noise, keep going, and turn disbelief into proof. The Secret to Picking Awesome Employees? Playtime! When games were added to the workplace, something became obvious—people who enjoyed them were the ones who truly fit the culture. Those who didn’t? Often not the right match. “Those are the right people.” This clip from Rosabel Unscripted explores how workplace culture shapes hiring, retention, and team success—and why fun can be a surprisingly effective filter. What Was School Like Before Computers? Before personal word processors and modern computers, writers had only the typewriter—complete with inky ribbons, bottles of Wite-Out, and the unforgettable clack of each key. It was a time when precision mattered, mistakes were costly, and every page told its own tactile story. This nostalgic clip from Rosabel Unscripted takes you back to the golden age of typewriters and the charm of retro tech. --------------------- Finding True Connection After Starting Over I want you to imagine listeners packing up your life, saying goodbye to everything familiar and moving to a new country to build a life aligned with your values. Because if you think it's plug and play and it's easy like they show in Hollywood, you're out of your mind. If there's not a problem that day, then it's not right. You always got to find something each day to make sure you're on your toes. Did you find anyone laughing at you? Because I did. People laughed at me. I got a feeling they laugh all the time. And I don't have hair anymore, so they laugh twice. But you know what, my good friend, when you walk into a room, honorable intentions and good faith, you could be the person that only knows two vocabulary words, but that smile and your hand gestures and your body language and really just trying to be there in the moment to feel the energy. Some of your best friends are made when you see them when they're most vulnerable, and it depends on how you treat them. Your true people will be with you. Hustle Behind the CEO Title But to build a life aligned with your values and not necessarily society expectations, to me, that's even more something to admire. So now you are the CEO of Costa Rica's call center, seven-figure business, right? You employ about 150 people. Is that correct? That is 100 percent correct. And how nice to be a CEO and to, as you say, build something. And that's fine. I mean, when you when you've accomplished it, you're satisfied, you're proud and you're fulfilled. But a lot of the people don't see the grind. And so real quick. When I first started, I started a website in the 4th of 2007. And then I landed my first account February 6th of 2008. It was only one seat. But I didn't have the building. I didn't have the computers, the stations, or even really the employees. And so I was renting a turnkey station at a blended call center, like renting a seat on an airplane. And so I did that for two years where I could pay the overhead, the person's salary and make my margin. And so was it glamorous? No, but it was beautiful. Kind of like the first gym you join, you know, you get the gritty. From Failure to Paying It Forward No, and I also learned something about leadership as well. There were a lot of people that gave up on me, certain administrators of that school, and they were kind of hard on a 13-year-old. And I don't think it was very appropriate. And the funniest thing is I failed my Spanish class and Senor Casa, I speak Spanish now. So you and me, I fail English too. But it's the way that the teacher and my Spanish teacher in seventh grade made fun and made me feel terrible while my... High school Spanish teacher, Dona Esperanza-Galchak from Venezuela, she wrote me a college recommendation letter. And she was the one that was instrumental in my career by saying, Richie, you love this. Why don't you study this? Why don't you do this in college? And I was the only one. And check this out, Rosabelle. Even to this day, I have a Becca. I have a second language scholarship that I do for a graduating senior at the Abington Senior High School. And I've been doing it for close to 10 years. The Freedom of Aging Gracefully we're aging gracefully and the older we get, Rosabelle, my friend, you know this. There are certain things that make you even more satisfied and you start shedding weight, mental weight. Things that would hold you back from being the best and the brightest. Isn't it nice? It's like unpacking big bags into smaller piles. It's more manageable. And you have priorities in your time. And I guess the little things that affected you earlier just don't really make a difference anymore. You become much happier that way.

Always ask a question.

Rosabel Unscripted Podcast. Season 2 episode 70 with special guest Richard Blank. What Happens When You Ditch the American Dream for a Real One? Rosabel Unscripted Podcast Welcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their unique perspectives, Rosabel dives into the unscripted moments that shape our lives. Tune in for inspiring, authentic, and educational discussions on the beauty and complexity of life. What does it really take to start over in a new country—and build a *business* from the ground up? In this episode of Rosabel Unscripted, host Rosabel Zohfeld sits down with Richard Blank, *CEO* of Costa Rica’s Call Center, to explore his incredible journey from Philadelphia to Costa Rica. At just 27, Richard left everything behind to follow a calling—and ended up building not just a successful company, but a life deeply aligned with his values. This powerful conversation dives into bilingual leadership, the courage to start over, and the mindset shifts required for authentic success. Whether you’re an aspiring entrepreneur, a leader in transition, or someone seeking a life with more meaning—this episode is for you. Key Takeaways: • Why Richard left Philadelphia to chase purpose in Costa Rica • The power of being bilingual in global business • How courage and self-trust lead to authentic success • The difference between building for ego vs. building for values • Insights into creating a positive work culture • What it takes to reinvent your life—at any age Chapters / Timestamps: 00:00 The Weight of Wisdom 01:00 Richard’s journey from Philadelphia to Costa Rica and the challenges he faced 05:30 The importance of being bilingual and how it opened doors for Richard 12:45 Building a business aligned with personal values rather than societal expectations 15:00 💬 “Life is all about starting and reinventing ourselves.” 20:15 The role of courage and self-trust in personal and professional growth 22:20 Human Connection in Healthcare 25:12 Cultural Perspectives on Care 25:45 💬 “If you think it’s plug and play and it’s easy like they show in Hollywood, you’re out of your mind.” 27:54 The Call Center Experience 30:00 Insights into Richard’s leadership style and the culture at Costa Rica’s Call Center 30:41 Nostalgia and Childhood Memories 33:31 The Evolution of Technology and Play 39:45 Childhood Mischief and Apologies 42:19 Growing Up in the 80s: A Nostalgic Reflection 43:35 Teaching Children Appreciation for What They Have 45:42 The Value of Imagination in Play 48:32 Handmade Gifts vs. Store-Bought: The Personal Touch 50:21 Exploring Human History and the Impact of Technology 51:43 Personal Stories of Growth and Learning from Mistakes 58:37 Childhood Adventures and Mischief 01:00:56 Parenting Reflections and Generational Insights 01:03:40 Community and Generosity 01:05:34 Adopting a Child: A New Perspective 01:06:46 Inspiration and Creativity 01:14:21 Embracing Authenticity and Uniqueness https://youtu.be/zO7bPzXo9Sg https://youtu.be/C9d0E09hhCs https://youtu.be/Q8Oh9kv-0Sk https://youtu.be/k0sV0b7UsHU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Rosabel Unscripted Podcast, Rosabel Zohfeld , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Courage to Succeed “The Courage to Succeed: A True American Dream” is an inspiring journey of resilience, love, and self-discovery. Rosabel Zohfeld shares powerful life lessons drawn from challenges and triumphs, encouraging readers to embrace their own paths with courage and determination. This book is a heartfelt celebration of strength, family, and the pursuit of dreams. Let Rosabel’s story inspire you to overcome obstacles and unlock your true potential. “Embrace your journey and unleash the courage within you.” Get to know the voice behind the book and the podcast. In this short video, Rosabel Zohfeld shares her personal story—a story of resilience, hope, and the transformative power of truth. Discover what fuels her mission to inspire others and why her work resonates so deeply. Rosabel Zohfeld “From trials to triumphs: discover the power of resilience.” Rosabel is a passionate storyteller whose life is an example to perseverance and the impact of resilience. Drawing from her rich heritage, she emphasizes the importance of family, education, and faith in overcoming life’s challenges. Her dedication to lifelong learning mirrors the values instilled in her by her mother, a beloved teacher and dress designer. Rosabel’s mission is to inspire others by sharing her journey and the profound lessons learned through faith, love, and the unwavering belief in oneself. Rosabel Zohfeld APRN, MSN-Ed, NP-C Guiding Transitions with Purpose and Clarity Hello, I'm Rosabel Zohfeld, dedicated to guiding individuals through life's transformative moments with confidence and clarity. With a background rooted in nursing and a passion for writing and storytelling, I bring a unique perspective to every interaction, helping my clients navigate challenges and embrace new opportunities. Professional Journey Drawing from my experience as a nurse practitioner and author, I've honed a blend of empathy, strategic thinking, and a commitment to patient-centered care. Originally from Colombia, I immigrated to the United States over two decades ago, facing the challenges of adapting to a new culture and language. These experiences have shaped my approach to coaching and podcasting, where I explore topics ranging from healthcare advocacy to personal growth. Podcasting & Authorship As the host of Rosabel Unscripted Podcast, I delve into compelling narratives and insightful discussions, aiming to inspire and inform my audience. From interviews with healthcare pioneers to deep dives into cultural reflections, each episode explores the human experience in its diverse forms. My writing extends this passion, with a focus on books that celebrate resilience and personal triumph. Advocacy & Empowerment Beyond content creation, I am committed to advocacy work within healthcare and education. Through my platform, I amplify voices that advocate for patient rights, mental health awareness, and educational equity. I strive to create a space where individuals can find solace, information, and community support. Future Endeavors Looking ahead, I aim to expand my impact through continued podcast growth, book publications, and community engagement. By fostering meaningful connections and sharing empowering stories, I hope to inspire others to embrace their own journeys and find strength in their unique narratives. Join me as we navigate life's unscripted moments together, with authenticity, empathy, and a commitment to personal and collective growth. Core Values My Core Values At the heart of everything I do lies a set of core values that guide my work, my relationships, and my personal journey. These values shape how I approach life and my professional endeavors, from healthcare and podcasting to coaching and writing. They are a reflection of who I am and how I strive to make a positive impact in the world. Empathy and Compassion I believe that understanding and caring for others is essential to fostering meaningful connections. Whether I’m providing healthcare, guiding someone through life coaching, or hosting my podcast, I prioritize listening with empathy and offering compassionate support. I aim to create a space where individuals feel heard, valued, and supported in their journeys, no matter how big or small the challenge. Integrity Integrity is the foundation of everything I do. I am committed to being honest, transparent, and staying true to my values. Whether in my healthcare practice, podcasting, or writing, I make sure my actions align with my words. I take pride in building trust with my clients, guests, and audience, knowing that integrity strengthens every relationship and decision I make. Resilience Life is unpredictable, and I’ve learned that resilience is key to turning challenges into growth opportunities. My journey, from immigrating to the U.S. without knowing English to navigating various career transitions, has taught me the power of resilience. I encourage others to view obstacles as opportunities for learning and growth, and to approach life’s difficulties with strength and determination. Growth and Self-Improvement I am dedicated to continuous learning and self-improvement, both for myself and for those I work with. Through my podcast, writing, and healthcare practice, I strive to inspire personal growth and transformation. I believe that embracing change and being open to learning allows us to unlock our true potential and lead more fulfilled lives. Authenticity Authenticity is the core of my work and relationships. I believe in showing up as my true self and encouraging others to do the same. Whether in my podcast, coaching, or daily interactions, I aim to be genuine, vulnerable, and real. I encourage others to embrace their unique qualities and live authentically, knowing that this is the key to personal freedom and fulfillment. Community and Connection Building strong, supportive communities is essential to navigating life’s transitions. I believe in the power of human connection to create lasting change. Through my podcast, healthcare practice, and coaching, I work to foster a sense of belonging and support for individuals who are navigating challenges, creating an environment where everyone feels connected, understood, and empowered. Empowerment Empowering others to take control of their lives and make informed decisions is a core value I hold dear. Whether I’m coaching someone through a career shift, offering guidance on healthcare decisions, or providing a platform for people to share their stories on my podcast, my goal is to inspire others to embrace their own power and confidence. I provide the tools, insights, and encouragement needed to help others step into their full potential. Honesty Honesty is at the core of building trust and fostering meaningful relationships. I believe in being transparent, open, and truthful in all aspects of my life and work. Whether in conversations with my clients, interviews on my podcast, or interactions with my audience, I prioritize honesty and authenticity. It is through honesty that we build strong connections and grow together. These core values define who I am, how I work, and how I engage with the world. They are the compass that guides my interactions, my choices, and my mission to inspire others to embrace their true selves, overcome challenges, and live life to the fullest. Richards vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com #RosabelZohfeld #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Secret Power of Handwritten Notes Revealed n a world of endless AI, handmade efforts show you’re priceless—not cheap. 💛 Like a painting with visible brushstrokes, every personal touch builds a connection technology can’t replace. It’s the little details that make the biggest difference. In This Short: Why handmade efforts feel more valuable How personal touches create connection The power of little details in a digital age Why Smiling Works in Every Language! A smile can break barriers instantly. Even with only a few words, walking in with good intentions creates genuine connection. People feel your authenticity, your effort, and your presence. What This Short Shows: The universal power of a smile How genuine effort bridges gaps Why energy and presence matter more than perfect words What Happens When You Move To A New Country? Ever feel like shaking things up and starting fresh? Leaving everything behind to chase a dream can be wild—and terrifying. Not everyone will understand your journey, but walking into new spaces with good intentions and good faith can open the right doors. Because your true people? They’ll find you. How Getting the Worst Grades Taught Me a Lesson! At 13, I got kicked out of school. It felt like the end—but it was just the beginning. Sometimes rock bottom is the wake-up call that changes everything. If you’ve ever felt like you messed up beyond repair, remember: your lowest point can be your biggest turning point. The Kindness Of Strangers Changed My Day! Kindness still exists. When a flat tire became a moment of community, strangers stopped to help—and left as friends. ❤️ It’s proof that small acts of generosity can create lasting human connection. What You’ll See in This Short: How kindness turns strangers into friends Why community still matters in everyday life A reminder that humanity is full of compassion From Zero to Client: My Startup's Humble Beginnings #shorts Many never see the early grind of building a business—the messy, unglamorous, and absolutely necessary steps. From creating a simple website to landing that very first client, success often begins with humble beginnings. Sometimes, you even have to rent a seat to get your foot in the door. “If you think it’s plug and play… you’re out of your mind.” This clip dives into the real startup journey, the hustle it takes, and why persistence matters more than perfection. How One Teacher Changed My Life Forever! One teacher’s criticism nearly ended the dream. Another teacher’s encouragement sparked a lifelong passion for learning languages. Today, that passion lives on through a scholarship empowering future language learners to follow their dreams. “You gotta hook ’em up.” In this clip from Rosabel Unscripted, we celebrate educators who inspire, the resilience of students, and the power of paying it forward. They Laughed At Me But I Didn’t Quit! Family guilt, naysayers, and outright doubters—sometimes even laughter—are all part of chasing a big vision. While the journey can feel isolating, those very challenges make the victories even sweeter. This clip from Rosabel Unscripted dives into what it takes to rise above the noise, keep going, and turn disbelief into proof. The Secret to Picking Awesome Employees? Playtime! When games were added to the workplace, something became obvious—people who enjoyed them were the ones who truly fit the culture. Those who didn’t? Often not the right match. “Those are the right people.” This clip from Rosabel Unscripted explores how workplace culture shapes hiring, retention, and team success—and why fun can be a surprisingly effective filter. What Was School Like Before Computers? Before personal word processors and modern computers, writers had only the typewriter—complete with inky ribbons, bottles of Wite-Out, and the unforgettable clack of each key. It was a time when precision mattered, mistakes were costly, and every page told its own tactile story. This nostalgic clip from Rosabel Unscripted takes you back to the golden age of typewriters and the charm of retro tech. --------------------- Finding True Connection After Starting Over I want you to imagine listeners packing up your life, saying goodbye to everything familiar and moving to a new country to build a life aligned with your values. Because if you think it's plug and play and it's easy like they show in Hollywood, you're out of your mind. If there's not a problem that day, then it's not right. You always got to find something each day to make sure you're on your toes. Did you find anyone laughing at you? Because I did. People laughed at me. I got a feeling they laugh all the time. And I don't have hair anymore, so they laugh twice. But you know what, my good friend, when you walk into a room, honorable intentions and good faith, you could be the person that only knows two vocabulary words, but that smile and your hand gestures and your body language and really just trying to be there in the moment to feel the energy. Some of your best friends are made when you see them when they're most vulnerable, and it depends on how you treat them. Your true people will be with you. Hustle Behind the CEO Title But to build a life aligned with your values and not necessarily society expectations, to me, that's even more something to admire. So now you are the CEO of Costa Rica's call center, seven-figure business, right? You employ about 150 people. Is that correct? That is 100 percent correct. And how nice to be a CEO and to, as you say, build something. And that's fine. I mean, when you when you've accomplished it, you're satisfied, you're proud and you're fulfilled. But a lot of the people don't see the grind. And so real quick. When I first started, I started a website in the 4th of 2007. And then I landed my first account February 6th of 2008. It was only one seat. But I didn't have the building. I didn't have the computers, the stations, or even really the employees. And so I was renting a turnkey station at a blended call center, like renting a seat on an airplane. And so I did that for two years where I could pay the overhead, the person's salary and make my margin. And so was it glamorous? No, but it was beautiful. Kind of like the first gym you join, you know, you get the gritty. From Failure to Paying It Forward No, and I also learned something about leadership as well. There were a lot of people that gave up on me, certain administrators of that school, and they were kind of hard on a 13-year-old. And I don't think it was very appropriate. And the funniest thing is I failed my Spanish class and Senor Casa, I speak Spanish now. So you and me, I fail English too. But it's the way that the teacher and my Spanish teacher in seventh grade made fun and made me feel terrible while my... High school Spanish teacher, Dona Esperanza-Galchak from Venezuela, she wrote me a college recommendation letter. And she was the one that was instrumental in my career by saying, Richie, you love this. Why don't you study this? Why don't you do this in college? And I was the only one. And check this out, Rosabelle. Even to this day, I have a Becca. I have a second language scholarship that I do for a graduating senior at the Abington Senior High School. And I've been doing it for close to 10 years. The Freedom of Aging Gracefully we're aging gracefully and the older we get, Rosabelle, my friend, you know this. There are certain things that make you even more satisfied and you start shedding weight, mental weight. Things that would hold you back from being the best and the brightest. Isn't it nice? It's like unpacking big bags into smaller piles. It's more manageable. And you have priorities in your time. And I guess the little things that affected you earlier just don't really make a difference anymore. You become much happier that way.

AI uncanny valley in call centers.

Rosabel Unscripted Podcast. Season 2 episode 70 with special guest Richard Blank. What Happens When You Ditch the American Dream for a Real One? Rosabel Unscripted Podcast Welcome to Rosabel Unscripted podcast where meaningful conversations unfold. Join Rosabel Zohfeld, nurse practitioner, writer, and mom, as she explores personal growth, health insights, literature, and impactful life stories. Featuring guests who share their unique perspectives, Rosabel dives into the unscripted moments that shape our lives. Tune in for inspiring, authentic, and educational discussions on the beauty and complexity of life. What does it really take to start over in a new country—and build a *business* from the ground up? In this episode of Rosabel Unscripted, host Rosabel Zohfeld sits down with Richard Blank, *CEO* of Costa Rica’s Call Center, to explore his incredible journey from Philadelphia to Costa Rica. At just 27, Richard left everything behind to follow a calling—and ended up building not just a successful company, but a life deeply aligned with his values. This powerful conversation dives into bilingual leadership, the courage to start over, and the mindset shifts required for authentic success. Whether you’re an aspiring entrepreneur, a leader in transition, or someone seeking a life with more meaning—this episode is for you. Key Takeaways: • Why Richard left Philadelphia to chase purpose in Costa Rica • The power of being bilingual in global business • How courage and self-trust lead to authentic success • The difference between building for ego vs. building for values • Insights into creating a positive work culture • What it takes to reinvent your life—at any age Chapters / Timestamps: 00:00 The Weight of Wisdom 01:00 Richard’s journey from Philadelphia to Costa Rica and the challenges he faced 05:30 The importance of being bilingual and how it opened doors for Richard 12:45 Building a business aligned with personal values rather than societal expectations 15:00 💬 “Life is all about starting and reinventing ourselves.” 20:15 The role of courage and self-trust in personal and professional growth 22:20 Human Connection in Healthcare 25:12 Cultural Perspectives on Care 25:45 💬 “If you think it’s plug and play and it’s easy like they show in Hollywood, you’re out of your mind.” 27:54 The Call Center Experience 30:00 Insights into Richard’s leadership style and the culture at Costa Rica’s Call Center 30:41 Nostalgia and Childhood Memories 33:31 The Evolution of Technology and Play 39:45 Childhood Mischief and Apologies 42:19 Growing Up in the 80s: A Nostalgic Reflection 43:35 Teaching Children Appreciation for What They Have 45:42 The Value of Imagination in Play 48:32 Handmade Gifts vs. Store-Bought: The Personal Touch 50:21 Exploring Human History and the Impact of Technology 51:43 Personal Stories of Growth and Learning from Mistakes 58:37 Childhood Adventures and Mischief 01:00:56 Parenting Reflections and Generational Insights 01:03:40 Community and Generosity 01:05:34 Adopting a Child: A New Perspective 01:06:46 Inspiration and Creativity 01:14:21 Embracing Authenticity and Uniqueness https://youtu.be/zO7bPzXo9Sg https://youtu.be/C9d0E09hhCs https://youtu.be/Q8Oh9kv-0Sk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Rosabel Unscripted Podcast, Rosabel Zohfeld , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Courage to Succeed “The Courage to Succeed: A True American Dream” is an inspiring journey of resilience, love, and self-discovery. Rosabel Zohfeld shares powerful life lessons drawn from challenges and triumphs, encouraging readers to embrace their own paths with courage and determination. This book is a heartfelt celebration of strength, family, and the pursuit of dreams. Let Rosabel’s story inspire you to overcome obstacles and unlock your true potential. “Embrace your journey and unleash the courage within you.” Get to know the voice behind the book and the podcast. In this short video, Rosabel Zohfeld shares her personal story—a story of resilience, hope, and the transformative power of truth. Discover what fuels her mission to inspire others and why her work resonates so deeply. Rosabel Zohfeld “From trials to triumphs: discover the power of resilience.” Rosabel is a passionate storyteller whose life is an example to perseverance and the impact of resilience. Drawing from her rich heritage, she emphasizes the importance of family, education, and faith in overcoming life’s challenges. Her dedication to lifelong learning mirrors the values instilled in her by her mother, a beloved teacher and dress designer. Rosabel’s mission is to inspire others by sharing her journey and the profound lessons learned through faith, love, and the unwavering belief in oneself. Rosabel Zohfeld APRN, MSN-Ed, NP-C Guiding Transitions with Purpose and Clarity Hello, I'm Rosabel Zohfeld, dedicated to guiding individuals through life's transformative moments with confidence and clarity. With a background rooted in nursing and a passion for writing and storytelling, I bring a unique perspective to every interaction, helping my clients navigate challenges and embrace new opportunities. Professional Journey Drawing from my experience as a nurse practitioner and author, I've honed a blend of empathy, strategic thinking, and a commitment to patient-centered care. Originally from Colombia, I immigrated to the United States over two decades ago, facing the challenges of adapting to a new culture and language. These experiences have shaped my approach to coaching and podcasting, where I explore topics ranging from healthcare advocacy to personal growth. Podcasting & Authorship As the host of Rosabel Unscripted Podcast, I delve into compelling narratives and insightful discussions, aiming to inspire and inform my audience. From interviews with healthcare pioneers to deep dives into cultural reflections, each episode explores the human experience in its diverse forms. My writing extends this passion, with a focus on books that celebrate resilience and personal triumph. Advocacy & Empowerment Beyond content creation, I am committed to advocacy work within healthcare and education. Through my platform, I amplify voices that advocate for patient rights, mental health awareness, and educational equity. I strive to create a space where individuals can find solace, information, and community support. Future Endeavors Looking ahead, I aim to expand my impact through continued podcast growth, book publications, and community engagement. By fostering meaningful connections and sharing empowering stories, I hope to inspire others to embrace their own journeys and find strength in their unique narratives. Join me as we navigate life's unscripted moments together, with authenticity, empathy, and a commitment to personal and collective growth. Core Values My Core Values At the heart of everything I do lies a set of core values that guide my work, my relationships, and my personal journey. These values shape how I approach life and my professional endeavors, from healthcare and podcasting to coaching and writing. They are a reflection of who I am and how I strive to make a positive impact in the world. Empathy and Compassion I believe that understanding and caring for others is essential to fostering meaningful connections. Whether I’m providing healthcare, guiding someone through life coaching, or hosting my podcast, I prioritize listening with empathy and offering compassionate support. I aim to create a space where individuals feel heard, valued, and supported in their journeys, no matter how big or small the challenge. Integrity Integrity is the foundation of everything I do. I am committed to being honest, transparent, and staying true to my values. Whether in my healthcare practice, podcasting, or writing, I make sure my actions align with my words. I take pride in building trust with my clients, guests, and audience, knowing that integrity strengthens every relationship and decision I make. Resilience Life is unpredictable, and I’ve learned that resilience is key to turning challenges into growth opportunities. My journey, from immigrating to the U.S. without knowing English to navigating various career transitions, has taught me the power of resilience. I encourage others to view obstacles as opportunities for learning and growth, and to approach life’s difficulties with strength and determination. Growth and Self-Improvement I am dedicated to continuous learning and self-improvement, both for myself and for those I work with. Through my podcast, writing, and healthcare practice, I strive to inspire personal growth and transformation. I believe that embracing change and being open to learning allows us to unlock our true potential and lead more fulfilled lives. Authenticity Authenticity is the core of my work and relationships. I believe in showing up as my true self and encouraging others to do the same. Whether in my podcast, coaching, or daily interactions, I aim to be genuine, vulnerable, and real. I encourage others to embrace their unique qualities and live authentically, knowing that this is the key to personal freedom and fulfillment. Community and Connection Building strong, supportive communities is essential to navigating life’s transitions. I believe in the power of human connection to create lasting change. Through my podcast, healthcare practice, and coaching, I work to foster a sense of belonging and support for individuals who are navigating challenges, creating an environment where everyone feels connected, understood, and empowered. Empowerment Empowering others to take control of their lives and make informed decisions is a core value I hold dear. Whether I’m coaching someone through a career shift, offering guidance on healthcare decisions, or providing a platform for people to share their stories on my podcast, my goal is to inspire others to embrace their own power and confidence. I provide the tools, insights, and encouragement needed to help others step into their full potential. Honesty Honesty is at the core of building trust and fostering meaningful relationships. I believe in being transparent, open, and truthful in all aspects of my life and work. Whether in conversations with my clients, interviews on my podcast, or interactions with my audience, I prioritize honesty and authenticity. It is through honesty that we build strong connections and grow together. These core values define who I am, how I work, and how I engage with the world. They are the compass that guides my interactions, my choices, and my mission to inspire others to embrace their true selves, overcome challenges, and live life to the fullest. Richards vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com #RosabelZohfeld #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Secret Power of Handwritten Notes Revealed n a world of endless AI, handmade efforts show you’re priceless—not cheap. 💛 Like a painting with visible brushstrokes, every personal touch builds a connection technology can’t replace. It’s the little details that make the biggest difference. In This Short: Why handmade efforts feel more valuable How personal touches create connection The power of little details in a digital age Why Smiling Works in Every Language! A smile can break barriers instantly. Even with only a few words, walking in with good intentions creates genuine connection. People feel your authenticity, your effort, and your presence. What This Short Shows: The universal power of a smile How genuine effort bridges gaps Why energy and presence matter more than perfect words What Happens When You Move To A New Country? Ever feel like shaking things up and starting fresh? Leaving everything behind to chase a dream can be wild—and terrifying. Not everyone will understand your journey, but walking into new spaces with good intentions and good faith can open the right doors. Because your true people? They’ll find you. How Getting the Worst Grades Taught Me a Lesson! At 13, I got kicked out of school. It felt like the end—but it was just the beginning. Sometimes rock bottom is the wake-up call that changes everything. If you’ve ever felt like you messed up beyond repair, remember: your lowest point can be your biggest turning point. The Kindness Of Strangers Changed My Day! Kindness still exists. When a flat tire became a moment of community, strangers stopped to help—and left as friends. ❤️ It’s proof that small acts of generosity can create lasting human connection. What You’ll See in This Short: How kindness turns strangers into friends Why community still matters in everyday life A reminder that humanity is full of compassion From Zero to Client: My Startup's Humble Beginnings #shorts Many never see the early grind of building a business—the messy, unglamorous, and absolutely necessary steps. From creating a simple website to landing that very first client, success often begins with humble beginnings. Sometimes, you even have to rent a seat to get your foot in the door. “If you think it’s plug and play… you’re out of your mind.” This clip dives into the real startup journey, the hustle it takes, and why persistence matters more than perfection. How One Teacher Changed My Life Forever! One teacher’s criticism nearly ended the dream. Another teacher’s encouragement sparked a lifelong passion for learning languages. Today, that passion lives on through a scholarship empowering future language learners to follow their dreams. “You gotta hook ’em up.” In this clip from Rosabel Unscripted, we celebrate educators who inspire, the resilience of students, and the power of paying it forward. They Laughed At Me But I Didn’t Quit! Family guilt, naysayers, and outright doubters—sometimes even laughter—are all part of chasing a big vision. While the journey can feel isolating, those very challenges make the victories even sweeter. This clip from Rosabel Unscripted dives into what it takes to rise above the noise, keep going, and turn disbelief into proof. The Secret to Picking Awesome Employees? Playtime! When games were added to the workplace, something became obvious—people who enjoyed them were the ones who truly fit the culture. Those who didn’t? Often not the right match. “Those are the right people.” This clip from Rosabel Unscripted explores how workplace culture shapes hiring, retention, and team success—and why fun can be a surprisingly effective filter. What Was School Like Before Computers? Before personal word processors and modern computers, writers had only the typewriter—complete with inky ribbons, bottles of Wite-Out, and the unforgettable clack of each key. It was a time when precision mattered, mistakes were costly, and every page told its own tactile story. This nostalgic clip from Rosabel Unscripted takes you back to the golden age of typewriters and the charm of retro tech. --------------------- Finding True Connection After Starting Over I want you to imagine listeners packing up your life, saying goodbye to everything familiar and moving to a new country to build a life aligned with your values. Because if you think it's plug and play and it's easy like they show in Hollywood, you're out of your mind. If there's not a problem that day, then it's not right. You always got to find something each day to make sure you're on your toes. Did you find anyone laughing at you? Because I did. People laughed at me. I got a feeling they laugh all the time. And I don't have hair anymore, so they laugh twice. But you know what, my good friend, when you walk into a room, honorable intentions and good faith, you could be the person that only knows two vocabulary words, but that smile and your hand gestures and your body language and really just trying to be there in the moment to feel the energy. Some of your best friends are made when you see them when they're most vulnerable, and it depends on how you treat them. Your true people will be with you. Hustle Behind the CEO Title But to build a life aligned with your values and not necessarily society expectations, to me, that's even more something to admire. So now you are the CEO of Costa Rica's call center, seven-figure business, right? You employ about 150 people. Is that correct? That is 100 percent correct. And how nice to be a CEO and to, as you say, build something. And that's fine. I mean, when you when you've accomplished it, you're satisfied, you're proud and you're fulfilled. But a lot of the people don't see the grind. And so real quick. When I first started, I started a website in the 4th of 2007. And then I landed my first account February 6th of 2008. It was only one seat. But I didn't have the building. I didn't have the computers, the stations, or even really the employees. And so I was renting a turnkey station at a blended call center, like renting a seat on an airplane. And so I did that for two years where I could pay the overhead, the person's salary and make my margin. And so was it glamorous? No, but it was beautiful. Kind of like the first gym you join, you know, you get the gritty. From Failure to Paying It Forward No, and I also learned something about leadership as well. There were a lot of people that gave up on me, certain administrators of that school, and they were kind of hard on a 13-year-old. And I don't think it was very appropriate. And the funniest thing is I failed my Spanish class and Senor Casa, I speak Spanish now. So you and me, I fail English too. But it's the way that the teacher and my Spanish teacher in seventh grade made fun and made me feel terrible while my... High school Spanish teacher, Dona Esperanza-Galchak from Venezuela, she wrote me a college recommendation letter. And she was the one that was instrumental in my career by saying, Richie, you love this. Why don't you study this? Why don't you do this in college? And I was the only one. And check this out, Rosabelle. Even to this day, I have a Becca. I have a second language scholarship that I do for a graduating senior at the Abington Senior High School. And I've been doing it for close to 10 years. The Freedom of Aging Gracefully we're aging gracefully and the older we get, Rosabelle, my friend, you know this. There are certain things that make you even more satisfied and you start shedding weight, mental weight. Things that would hold you back from being the best and the brightest. Isn't it nice? It's like unpacking big bags into smaller piles. It's more manageable. And you have priorities in your time. And I guess the little things that affected you earlier just don't really make a difference anymore. You become much happier that way.