Tuesday, April 1, 2025
Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesa...
Six-Figure Speaker Spotlight Episode 53. Kelley O'Hara interviews telesales linguist Richard Blank
Six-Figure Speaker SpotlightSpeakerTunity Speaker Relations & Business Development Director and Six-Figure Speaker Spotlight podcast host, Kelley O'Hara is an expert in helping entrepreneurs, business leaders, coaches, speakers, authors, and messengers connect with their target audience and find more speaking opportunities to grow their business and build their personal brand. Kelley mentors established and emerging speakers to leverage SpeakerTunity's resources to increase their visibility and reach more stages. She is a highly experienced marketing and business development executive with a background in entrepreneurship, skilled in sponsorship acquisition and high-profile alignment. She partners with strategic companies to integrate SpeakerTunity's products into their communities and creates mutually beneficial partnerships. Her mission is to help her clients find and secure more speaking opportunities to attract new clients, establish their authority, and expand their reach, by utilizing SpeakerTunity's vast resources including directories, speaker one-sheets, and concierge booking resources. Our 20 to 25-minute podcast shares amazing founder stories who reveal the smartest strategies for scaling TODAY.
Your host, Kelley O'Hara, talks with the President and Bilingual Telemarketing Trainer of Costa Rica's Call Center, Richard Blank. At the age of 27, Richard took a leap of faith that would forever change his trajectory. Moving to Costa Rica, he brought with him an entrepreneurial spirit and a passion for communication. His journey began with a temporary teaching position, but he could adapt and embrace the local culture that truly set the stage for his future success.
Richard's early days in San Jose were filled with challenges, from navigating a new country to understanding the nuances of local business practices. However, his fluency in Spanish and his willingness to learn from the ground up provided him with a unique advantage. He didn't just observe from a distance; he immersed himself in the community, learning from every interaction and building a support network that would become invaluable.
Transformation Utilizing Innovative Strategies. Richard's ascent to CEO was unconventional. He bypassed the traditional corporate ladder, moving directly from an entry-level position to ownership. This path allowed him to maintain a pure and untainted approach to business, one that emphasized empathy and a genuine connection with his team. Under Richard's leadership, Costa Rica's Call Center has thrived by challenging industry norms. He attributes much of the company's success to a culture that values each individual's contribution. By recognizing and celebrating the achievements of his team members, Richard has fostered an environment where motivation and morale soar.
https://youtu.be/OIEMLqKh29E
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Six-Figure Speaker Spotlight, Kelley OHara ,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
In a world where the right words can open any door, the Six-Figure Speaker Spotlight was born out of a desire to illuminate the path for speakers, leaders, experts, coaches, authors, and entrepreneurs striving to elevate their influence, income, and impact. We've been in the trenches, transforming the struggle of finding stages into a journey of abundant opportunities. This podcast is your shortcut to not just more gigs but meaningful engagements that attract clients effortlessly and amplify your message to the masses. Here, we share the secrets to becoming the sought-after voice in your field, making every word you speak a beacon for success.
Why Listen to Us?
You're not just a speaker; you're a change-maker with a vision that deserves a grand stage. But let's face it, the hustle for visibility can feel like an uphill battle. That's where we come in. The Six-Figure Speaker Spotlight is more than a podcast; it's your access pass to a community of high-earners, game-changers, and industry leaders who have been where you are and have charted the course to where you want to be. From personal growth to business transformation, we cover the gamut, ensuring your voice reaches the ears that matter most.
What you'll Discover
Insider Strategies: Learn from those who've mastered the art of attraction, turning every speaking opportunity into a client magnet.
Visibility Vectors: Uncover the secrets to getting booked on the stages that will catapult your business and personal brand to new heights.
Transformational Tales: Hear firsthand accounts of speakers who've gone from hidden gems to headline acts, and the pivotal moments that made all the difference.
Expertise Expansion: Elevate your speaking skills with tips, tools, and tactics from the best in the biz, ensuring you're not just heard, but remembered.
Welcome to the Six-Figure Speaker Spotlight
Where the power of voice meets the pinnacle of success, the Six-Figure Speaker Spotlight emerges as the beacon for those destined to make waves. Born from the realization that speaking is the ultimate key to unlocking unparalleled growth and connection, this podcast is your gateway to transcending the ordinary. It's here that speakers, leaders, experts, coaches, authors, and entrepreneurs converge to redefine what's possible, transforming their potential into palpable success.
Why This Podcast?
You're not here by accident. You're here because you're ready to leap beyond the boundaries of conventional success. The Six-Figure Speaker Spotlight isn't just about reaching a financial milestone; it's about embracing the journey of becoming a transformative force in your industry and beyond.
This is where your voice finds its true power, connecting deeply with audiences and forging a legacy of impact and influence.
Discoveries Await
Blueprints of Brilliance: Unveil the strategies that have propelled speakers from anonymity to authority, turning their message into a magnet for opportunity and prosperity.
Stages of Significance: Step into the spotlight with confidence, knowing you're pursuing platforms that align with your mission and magnify your message.
Journeys of Transformation: Be inspired by the evolution of speakers who have transcended challenges to emerge as luminaries, setting new benchmarks for success.
Mastery for the Masterful: Elevate your craft with insights from the pinnacle of speaking prowess, ensuring your presence is as unforgettable as your message.
Your Community Awaits
Join an elite cadre of CEOs, thought leaders, and visionary entrepreneurs, all committed to mutual elevation and impact. The Six-Figure Speaker Spotlight is more than a podcast; it's a movement towards creating a world where your voice not only resonates but revolutionizes.
Are You Ready for Transformation?
If your vision extends beyond the conventional, seeking not just to participate but to lead and inspire, welcome. The Six-Figure Speaker Spotlight is your arena, designed for those who are not just in pursuit of success but are crafting a legacy. Let this be the catalyst for your journey from excellence to extraordinary.
As a business, you should be experiencing some very good momentum AND be grossing 6-figures or more annually. We'll be talking about how you scaled your business.
We are looking for guests that are in the U.S. and Canada. Globally, if you're an English speaking guest that is looking to reach speaking opportunities in the U.S. and/or Canada please apply.
High-authority Coaches, consultants, authors, entrepreneurs, or small business owners with expertise in their field who are passionate about sharing their message, becoming a recognized authority, and driving business growth through public speaking.
Meet Kelley O’Hara, a powerhouse of innovation and strategic brilliance who has spent over 35 years transforming industries and helping leaders, speakers, and entrepreneurs achieve unparalleled success.
Born in Los Angeles, California, Kelley O’Hara’s name has become synonymous with results. Her career spans marketing, public relations, advertising, event management, show production, and podcasting. But what truly sets Kelley apart is her ability to identify opportunities that others overlook and turn them into goldmines of success. Kelley’s journey to becoming a leading figure in the world of visibility and strategic partnerships didn’t start in the high-stakes world of gaming. Before making her mark in that industry, Kelley owned a successful event company specializing in high-profile celebrity-based city events, corporate functions, and charity galas. This foundation was the launchpad that catapulted her into the fast-paced, exhilarating world of gaming, where she became a pivotal figure in transforming the industry’s approach to marketing and partnerships.
From Gaming Industry
Powerhouse to Global Strategist
Kelley’s rise to prominence began at the iconic Bicycle Casino in Los Angeles, a 175-table card casino known as the poker capital of the world. As Director of Marketing and Advertising, Kelley was instrumental in reshaping the casino’s brand, spearheading major casino events, and overseeing 120+ promotions each year. She broke down barriers that had long kept major corporate sponsors at bay, bringing giants like Pepsi, Budweiser, and the Los Angeles Lakers into the fold, creating strategic partnerships that elevated the Bicycle Casino to new heights.Her innovative approach didn’t stop at sponsorships. Kelley was at the forefront of the digital revolution in gaming, developing the casino’s websites, managing database marketing, and integrating the first play-for-free gaming platform in the industry. Under her leadership, the Bicycle Casino became a charter member of the World Poker Tour. Kelley also negotiated a strategic partnership with the North American Poker Tour (NAPT) and secured the World Series of Poker Circuit events – the three titan tours
under one roof – the trifecta of poker dominance. These achievements, coupled with her
vision to host major celebrities, sports figures, and top poker pros, solidified the Bicycle
Casino’s reputation as a premier destination for poker.
Kelley didn’t just stop at integrating technology; she harnessed the power of media
networks like ESPN, the Discovery Network, Travel Channel, the Wide World of Sports,
and XTRA Sports Radio to bring poker into the mainstream. Her passion and vision were
instrumental in transforming poker from merely a gambling activity into the widely
recognized mainstream sport it is today—a goal she realized with undeniable enthusiasm
and drive.
Empowering Leaders on a Global Scale with SpeakerTunity
After 15 years of dominating the gaming industry, Kelley turned her sights to broader
horizons. She founded O’Hara Consulting West in 2012, a consulting firm where she now
leverages her extensive experience to help leaders, speakers, and entrepreneurs find
stages and attract visibility. Her journey took another significant turn when she joined
SpeakerTunity, the world’s leading speaker resource company, as their Speaker
Relationship & Business Development Director.
At SpeakerTunity, Kelley played a pivotal role in meeting the demands of leaders eager
to expand their influence beyond their own backyards. With over 130,000 stages
cataloged across North America, Canada, and a growing presence in Europe, Kelley
provided speakers, authors, coaches, and entrepreneurs with the resources, leads, and
strategies needed to effectively target their niche markets. Her efforts enabled countless
clients to break into new markets, solidify their authority, and grow their businesses
exponentially through the power of public speaking.
Public speaking is widely recognized as the fastest and most effective way to grow a
business. Studies show that 60% of business leaders agree that public speaking increases
brand visibility, while 75% say that it enhances credibility. Kelley’s work with
SpeakerTunity capitalized on these statistics, providing her clients with the tools to get
booked on stages that aligned perfectly with their goals. She helped them understand
that the right stage could not only amplify their message but also drive significant
business growth.
O’Hara Consulting West: Continuously Driving Success
Today, Kelley focuses on her consulting company, O'Hara Consulting West, where she
brings the same passion and strategic vision that made her a success in gaming and at
SpeakerTunity. Kelley’s deep understanding of the power of visibility and her ability to
cultivate strategic partnerships make her the go-to expert for those looking to thrive in
the competitive world of public speaking and business development.
Kelley’s expertise extends beyond traditional marketing. She’s a coach, podcaster,
speaker, and passionate advocate for helping leaders take control of their destinies. Her
direct, edgy, and authentic approach resonates with those who are tired of waiting for
opportunities to come their way. Kelley teaches her clients how to create opportunities,
how to book themselves on stages, and how to make sure their voices are heard.
International Influence and Strategic Alliances
Kelley’s impact isn’t confined to the United States. She works with Ernesto Verdugo’s
Speaking Internationally team, helping speakers leverage resources to propel them onto
stages around the world. Her strategic alliances and visionary projects continue to set
the bar in the industry, ensuring that her clients are not just participants but leaders in
their fields.
In a world where visibility is everything, Kelley O’Hara stands out as an exemplar of
mastery. Her ability to blend innovative strategies with practical know-how has made
her an invaluable resource for anyone looking to elevate their brand, land speaking gigs,
and grow their influence. Whether she’s working with a seasoned CEO or an emerging
speaker, Kelley’s goal is the same: to help them decide, take action, and thrive.
A Legacy of Innovation and Influence
Kelley’s journey from high-profile events to the international stage is a testament to her
relentless drive and visionary thinking. Her work has not only transformed industries but
also empowered countless individuals to take control of their own success. As Kelley
continues to pave the way with new projects and strategic alliances, one thing is clear:
she is not just a leader in her field—she’s redefining it.
For those looking to break free from the ordinary and step into the spotlight, Kelley
O’Hara is the mentor and strategist you need. With her unparalleled experience,
innovative mindset, and unwavering commitment, Kelley is the force that will propel you
to the next level.
the host of the Six Figure Speaker Spotlight Podcast and CEO of O’Hara Consulting West, I’ve dedicated my career to helping speakers, authors, coaches, and entrepreneurs elevate their brand, amplify their visibility, and secure the right stages to drive business growth. With over 35 years of experience in marketing, PR, advertising, event management, and show production, I have honed my expertise to guide thought leaders on their journey to becoming recognized and respected in their industries.
My work is fueled by a passion for empowering others to step into their potential. Through O’Hara Consulting West, I collaborate with clients to develop actionable strategies that align with their goals and help them stand out in a crowded marketplace. My background includes a pivotal role as Speaker Relations & Business Development Director for SpeakerTunity, where I refined my ability to connect speakers with the perfect opportunities to share their message.
Today, I bring these skills together in The Six Figure Speaker Spotlight, my latest initiative designed to provide business leaders, entrepreneurs, authors, coaches and speakers with the tools, resources, and insights they need to build a six-figure speaking career to exponentially grow their business, their credibility and revenue. Whether you’re a seasoned professional or just starting out, I’m here to help you leverage the power of public speaking, podcasting, and strategic visibility to achieve unparalleled success.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#SixFigureSpeakerSpotlight #SixFigureSpeakerSpotlight #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Trabuco Canyon, California,
Monday, March 31, 2025
Thursday, March 27, 2025
The Joy of Learning Spanish Through Cultural Experiences
Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank
Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well.
Born out of a love for careers, performance, and wellness-
Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist.
Episode 19. Flipping the Script on Call Center Work with Richard Blank
When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages.
In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry.
Key Topics:
Gravitating towards groups of people as a kid
Guilt and expectations in younger life
Mastering levels to become grounded and meet your goals
Discovering a passion for speaking Spanish
The importance of delegation as an entrepreneur
Generational differences in interpersonal communication and work ethic
Training in order to educate and help employees make personal connections
What it’s like running a bilingual call center
The buffer-boomerang technique of connecting
Leaving ego at the door
Nurturing long-term, life-long friendships
Spirituality is about letting go
Embracing Change: New Ventures Beyond the Call Center
The call center is changing. Since I don't need to look for additional space, I can do more work from home and keep a core group here. And it's still fun for me. It hasn't lost its excitement, but it has changed. But I do want to write children's books.
Navigating Family Expectations and Life Choices
Of course, Courtney. Now, it's a sensitive topic. I believe that even though mine is specific, it is relatable to those that have parents that expect you to enter into medicine, to law, family business, marry a certain person, have certain friends, live a certain life. And that's fine if you want that structure and if you like camp and school and you're hours that are put out for you, that's fine. But life gives you zigs and zag. And sometimes if you're book smart, it doesn't mean you can survive in the real world. People always laugh at that at high school reunions. The ones you expected the most disappointed you and the long shots hit. It's because they found their way. in this world. And so for me going back, I come from a nice family and we were immigrants from Europe at the turn of the 20th. So my great grandparents went to New York and the garment industry learned English and made their money during the depression, which is a great story.
The Joy of Learning Spanish Through Cultural Experiences
Well, here's the thing. When I was growing up, we took vacations to Mexico. So besides enjoying myself in the sun, I came back with vocabulary and it wasn't a parlor trick. Anytime I met somebody that was bilingual and I used my limited grammar and vocabulary, they were so excited. And so I saw this was neat and it was cool. Three languages were offered at Abington High School with Spanish, German, and French. I took Spanish because of the Puerto Rican and Cuban population. That was in Philadelphia. Plus all the world were staged. I had a chance to be able to use this outside of the office. But here's the thing. A lot of words since I studied Latin, you could almost dissect the word. And also the word hotel is the same as Spanish. So I started out with one word. Here we go. It's almost like the Brady Bunch when they put the nickel in the piggy bank. And so you got to start... Maybe somewhere. So I started with the easy words and I realized I could do this. I just needed the bridge of grammar. And so it's really about sitting down and studying intermediate grammar for six months. And then the rest is vocab.
https://youtu.be/Ww4MUb3vkO4
https://youtu.be/U_2DFeR1b1w
https://youtu.be/fVXrAeADvDU
https://youtu.be/Vq5-eu5UPLs
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Courtney Page
With over a decade of experience recruiting top tier, executive level talent for a variety of industries, I apply that expertise and my knowledge as a teacher of yoga, reiki, and mindfulness to executive search, corporate well-being programs, and executive development coaching. I am committed to developing executive talent through search, coaching, and training programs that ensure organizations cultivate workplaces and workforces that thrive.
I am a seasoned executive recruiter and coach who excels at guiding clients and companies through the subtle complexities of executive level work to help position them for success and fulfillment. As I made my way through my education and career, I balanced out my sleek corporate exterior by continually immersing myself in ancient Eastern philosophies, mainly the Vedas and Upanishads, as well as Tibetan Buddhism. Now an experienced yoga teacher, reiki practitioner, and meditation guide, I have a deep understanding of how energy affects all aspects of life, including executive development.
Book a connection session at www.resume-careers.com
Follow me on Instagram @courtneyaustinpage
Email me at courtney@resume-careers.com
Where executive development meets well-being.
At Re:sume, we understand that true leadership goes beyond qualifications. It's about finding and developing leaders who embody wellness and inspire a culture of well-being within your organization. Re:sume offers executive development services including search, coaching, and training, all rooted in well-being to enhance leadership and organizational success.
Work well. Be well.
Workplace wellness is here to stay. Attract, retain, and develop talent accordingly.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#ResumeWell #CourtneyPage #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest
Delray Beach, Florida, United States
Navigating Family Expectations and Life Choices.
Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank
Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well.
Born out of a love for careers, performance, and wellness-
Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist.
Episode 19. Flipping the Script on Call Center Work with Richard Blank
When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages.
In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry.
Key Topics:
Gravitating towards groups of people as a kid
Guilt and expectations in younger life
Mastering levels to become grounded and meet your goals
Discovering a passion for speaking Spanish
The importance of delegation as an entrepreneur
Generational differences in interpersonal communication and work ethic
Training in order to educate and help employees make personal connections
What it’s like running a bilingual call center
The buffer-boomerang technique of connecting
Leaving ego at the door
Nurturing long-term, life-long friendships
Spirituality is about letting go
Embracing Change: New Ventures Beyond the Call Center
The call center is changing. Since I don't need to look for additional space, I can do more work from home and keep a core group here. And it's still fun for me. It hasn't lost its excitement, but it has changed. But I do want to write children's books.
Navigating Family Expectations and Life Choices
Of course, Courtney. Now, it's a sensitive topic. I believe that even though mine is specific, it is relatable to those that have parents that expect you to enter into medicine, to law, family business, marry a certain person, have certain friends, live a certain life. And that's fine if you want that structure and if you like camp and school and you're hours that are put out for you, that's fine. But life gives you zigs and zag. And sometimes if you're book smart, it doesn't mean you can survive in the real world. People always laugh at that at high school reunions. The ones you expected the most disappointed you and the long shots hit. It's because they found their way. in this world. And so for me going back, I come from a nice family and we were immigrants from Europe at the turn of the 20th. So my great grandparents went to New York and the garment industry learned English and made their money during the depression, which is a great story.
https://youtu.be/Ww4MUb3vkO4
https://youtu.be/U_2DFeR1b1w
https://youtu.be/fVXrAeADvDU
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending
Courtney Page
With over a decade of experience recruiting top tier, executive level talent for a variety of industries, I apply that expertise and my knowledge as a teacher of yoga, reiki, and mindfulness to executive search, corporate well-being programs, and executive development coaching. I am committed to developing executive talent through search, coaching, and training programs that ensure organizations cultivate workplaces and workforces that thrive.
I am a seasoned executive recruiter and coach who excels at guiding clients and companies through the subtle complexities of executive level work to help position them for success and fulfillment. As I made my way through my education and career, I balanced out my sleek corporate exterior by continually immersing myself in ancient Eastern philosophies, mainly the Vedas and Upanishads, as well as Tibetan Buddhism. Now an experienced yoga teacher, reiki practitioner, and meditation guide, I have a deep understanding of how energy affects all aspects of life, including executive development.
Book a connection session at www.resume-careers.com
Follow me on Instagram @courtneyaustinpage
Email me at courtney@resume-careers.com
Where executive development meets well-being.
At Re:sume, we understand that true leadership goes beyond qualifications. It's about finding and developing leaders who embody wellness and inspire a culture of well-being within your organization. Re:sume offers executive development services including search, coaching, and training, all rooted in well-being to enhance leadership and organizational success.
Work well. Be well.
Workplace wellness is here to stay. Attract, retain, and develop talent accordingly.
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.
We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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Delray Beach, Florida, United States
The Joy of Learning Spanish Through Cultural Experiences
Well, here's the thing. When I was growing up, we took vacations to Mexico. So besides enjoying myself in the sun, I came back with vocabulary and it wasn't a parlor trick. Anytime I met somebody that was bilingual and I used my limited grammar and vocabulary, they were so excited. And so I saw this was neat and it was cool. Three languages were offered at Abington High School with Spanish, German, and French. I took Spanish because of the Puerto Rican and Cuban population. That was in Philadelphia. Plus all the world were staged. I had a chance to be able to use this outside of the office. But here's the thing. A lot of words since I studied Latin, you could almost dissect the word. And also the word hotel is the same as Spanish. So I started out with one word. Here we go. It's almost like the Brady Bunch when they put the nickel in the piggy bank. And so you got to start... Maybe somewhere. So I started with the easy words and I realized I could do this. I just needed the bridge of grammar. And so it's really about sitting down and studying intermediate grammar for six months. And then the rest is vocab.
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