"Creating Connection & Balance With Games". Real People Real Business Po...

Real People, Real Business - EP #63 with Richard Blank - Creating Connection & Balance With Games A weekly podcast and show by Stephanie Hayes, Business Strategist. Each week, Stephanie interviews business owners who have real, in-the-trenches stories and experiences to share. Real People, Real Business is my online show featuring business owners and entrepreneurs who are in the trenches, creating and growing their dream businesses, one step at a time. Sometimes we need inspiration and answers from folks who are closer to where we are, and who share the same experiences, constraints, challenges and opportunities that we do. I’m Stephanie, and I work with experienced business owners who are trying to figure out what’s next in their businesses. They have pushed themselves to achieve enough success that they know their business is viable, but feel they have run out of options for growth. I help them create a new vision and strategy for their business so that they can feel completely aligned, excited and energized about their new direction with a clear path for financial and personal growth. Tired of hearing amazing stories that are inspirational but feel out of reach? Craving some real talk with people who are just like you? In Real People, Real Business, Business Strategist Stephanie Hayes interviews business owners that are building their businesses and making progress through grit, determination and action. They are working through the everyday challenges and celebrating incremental wins on their journey to their dream. Every one has a story, and each of these entrepreneurs are telling theirs in funny, vulnerable and heartwarming ways that will make you say "Yes! That's me!" and leave you with creative ideas for breaking through that next roadblock that might just have you stuck. Celebrating all businesses and all business owners, and creating a community of real people. After following his love of Spanish and majoring in Spanish communication in college, Richard Blank landed an internship with Telemundo and the Importers of Corona which prepared him for a once in a lifetime opportunity taking him from Philadelphia to Central America. In this episode, you’ll hear how a friend’s offer to teach English in Costa Rica launched Richard's entrepreneurial journey. By working in his friend’s call center, he learned the ins and outs of the business, gaining the confidence to become an entrepreneur himself, founding his own call center company - Costa Rica’s Call Center. Listen in to Richard’s refreshing, positive, and relationship-centered approach to building a successful business. Learn about the fun business culture he has instilled in his company, born out of a very unique hobby that goes the extra mile in creating a positive experience for both his employees and customers. Richard reveals the complex nature of running a call center business in a foreign country, the differences between offshore centers and near shore centers, and how he combats attrition. He goes on to discuss the type of clients he gets the most joy working with, the criteria he uses to determine if a client is a good fit, how he differentiates his business from his competitors, and the old school approach he follows that has led to his business growth. Running a call center has its challenges and Richard describes how he navigates them, the impact the pandemic has had on the call center industry, what he predicts happening in his industry in the future, and the importance of human interaction in creating a positive customer experience with a company. Finally, Richard shares the 3 things that convinced him he could be an entrepreneur, the number one core value he remains committed to in his business, and the one difference between what is out there in the business world and what is real. Stephanie Hayes Business Strategist & Coach I’m a 25-year business veteran and mentor for experienced, hard-working entrepreneurs like you, who are ready to level up in business and in life. I design personalized, totally aligned business models that suit who you are, how you want to work, and that give you the straight path to success – however you define that. You don’t have time for vague, might-work theories, and I have zero patience for marketing-guru-in-a-Lambroghini nonsense. (We’ll get along just fine) You want to take control of your business and create a deliberate path to your next stage of success. Side-by-side, I help you create a detailed, actionable, and incredibly specific game plan, so you can build quickly and become excited and confident about your next steps. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #realpeoplerealbusinesspodcast , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,real people real business podcast https://youtu.be/EL1L3-QvOzE?si=AwPsgqKPz-DMdRie

Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre.

Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts. My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration! Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you. Can’t-Miss Moments From This Episode: Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him. Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin’ now (read: arguing), I say this to you with all the love I have. You don’t have to solve every problem the instant it happens (and why trying to force it often makes things worse). If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of “great people manager.” Here’s a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richard’s take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward. This one is jam-packed full of advice. Don’t miss out - listen now! Both a podcast and a movement, and it’s all about freelancing and entrepreneurship (and all the fears, roadblocks, and head trash that come along with it). It’s where I publish my podcast episodes (want to be a guest? Read this) and talk about my travels. For too damn long, too many of us have been building businesses that take over our lives and leave us left with nothing for ourselves. Somewhere along the way, our work became the end-all-be-all thing that we’re “supposed to” be killing ourselves doing… at least if we want any kind of success. I don’t like it, and I’m not buying into it anymore. I don’t think you should either. Let’s bring back the days where more business got done outside the office than in. Angie Colee is a confidence coach helping creative entrepreneurs conquer fears and break through anxiety blocks that stop them from growing their businesses. She's coached and run creative teams for companies like Lowe's, Product Launch Formula, Copy Chief, and Orzy Media. Allow me a moment to climb up on my soapbox... Shit has gotten complicated. Tech is advancing at a scary rate, offers that used to work suddenly stop working, and at the end of the day we've still got to work with people (sometimes the hardest part of business, and life in general). It's enough to make some entrepreneurs quit and go back to a job, because managing all the moving parts is overwhelming, and quite frankly... lonely AF. That breaks my heart (and makes me want to set things on fire). Entrepreneurs are the future. We're the job creators, the community builders, the forward thinkers. Our work is important, which is why I specialize in working exclusively with creatives; people who lead teams, offer DFY or DWY services, personality brands, creators, and entrepreneurs. I help people like you develop business building skills so you can create something that works for YOU. Business Mentor for Rule Breakers and Rebels My name is Angie, and I’m on a mission to help entrepreneurs and creators build a stable, FUN business you actually enjoy. One that lets you live the ever-loving shit out of this one and only precious life. If what you've built isn't working the way you hoped, odds are one (or more) of these three things is breaking down: People Process Profit Finding your unique blend of those three business pillars is the key to finding all the success you’re looking for. Here's the thing... You get to do it your way, just like Sinatra said. You don’t have to sacrifice everything you are in order to build the business you’re envisioning. You don't need to become another person to achieve your goals. You only need strategy + skills + a loving kick in the ass to guide you in taking smart risks. If all this speaks to you, pull up a chair, grab a beverage, and get cozy… I think you’re gonna like it here. Hi, I'm Angie - business mentor for rule breakers and rebels. My three big beliefs: 1) creativity is one of the most valuable assets on the planet 2) business skills can be learned by anyone willing to do the work 3) people (NOT profits or processes) are the most important part of business - but a strong, profitable business requires a balance of all three Ps My ONE big mission: I don't want a single creator, creative entrepreneur, or creative service provider to go to their grave thinking they're not enough, or will never figure this business thing out. I specialize in you find hidden revenue opportunities that don’t take up a ton of time, resources, bandwidth, or cash... so you can grow your business with more confidence and less stress (without becoming a completely different person or losing your edge). Big names, big results: I've consulted with and run creative teams for companies like Jeff Walker’s Product Launch Formula (PLF), MasterClass, Lowe’s, Copy Chief, Orzy Media, and Robert Kiyosaki’s Rich Dad brand (to name a few). I have a hybrid business-creative degree from Carnegie Mellon University, Master of Entertainment Industry management. It means I’ve got specialized expertise in turning creative work and intellectual property into viable businesses. When I'm not writing or publishing new episodes of Permission to Kick Ass, you’ll find me on the road living life as a full-time digital nomad with my cats, Stella and Ollie. Business Mentor for Rule Breakers and Rebels I'm gonna scream this from the mountaintops until I lose my voice: It doesn't have to be complicated to be GOOD. It's so easy to get caught up in the tactics and fads and strategies and feel like you're falling behind... Or like you don't "deserve" a certain level of success if you haven't "earned" it by working yourself to the point of exhaustion. Look, you don't have to build something that looks like anyone else's version of "success". And you also don't have to reinvent the wheel. Good business comes down to three basic pillars: People Process Profit I help you find and fix whichever one of those is causing challenges. And I do it with an eye on simple, fast, and effective. We got lives to live, people - let's get back to that and get the business running itself. I help creatives become the leaders their business needs to grow and thrive. My unique method combines KISS (Keep It Simple, Silly) with strategy and people skills to help you grow your business with more confidence and less stress... all without becoming a completely different person or losing your edge. Big names, big results: I've consulted with and run creative teams for companies like Jeff Walker’s Product Launch Formula (PLF), MasterClass, Lowe’s, Copy Chief, Orzy Media, and Robert Kiyosaki’s Rich Dad brand (to name a few). I have a hybrid business-creative degree from Carnegie Mellon University, Master of Entertainment Industry management. It means I’ve got specialized expertise in turning creative work and intellectual property into viable businesses. In other words, my superpower is finding hidden opportunities in your people, profits, or processes that can be implemented fast. When I'm not writing or publishing new episodes of Permission to Kick Ass, you’ll find me on the road living life as a full-time digital nomad with my semi-Insta-famous cat, Stella. Angie Colee is a Senior Copywriter in retail by day and rockstar blues vocalist by night. She is obsessed with marketing strategy, simplifying complex ideas, and making her cat the next internet sensation. Life goals include trademarking her awesomely red hair and figuring out how to drink hot coffee without burning herself. If you’re ever in the San Francisco bay area, look her up. You Don't Need More Clients. Here's How You REALLY Grow Your Business... I'll show you simple, streamlined strategies to help you increase your profits and your productivity without having to clone yourself to keep up with an impossible workload. If you’ve got a flagship product or service, a solid customer base, and a year’s worth of content… you're already sitting on a mountain of hidden treasure. My name is Angie, and I'm mildly obsessed with seeing just how much juice I can squeeze out of already established businesses. What I do isn’t magic… no “hacks” or “tricks”. Just this: 3p growth guide (1) Almost every business that's struggling to scale is dealing with one (or more) of the above challenges. I help you find and fix those problems. And I happen to be pretty damn good at this. Here are just a few examples of results I've helped my clients generate... The steady 6-figure coach who discovered an untapped high-ticket private program. We created a framework and a simple sales structure to help her launch quickly. She filled her program within a matter of weeks, and now has a built-in next level step for her current students. The 9-figure retail company that had no re-engagement emails to recapture the attention of inactive subscribers. We added a few simple emails and made $8.4MM in sales to an already existing customer base… and they run automatically every time someone goes inactive. The 7-figure agency owner who had dozens of people ask him how he built his agency. We spotted an opportunity and created an email-only launch (zero slides, webinars, or production) to fill his beta training program and generated $90K in advance revenue… before he’d even finished creating the training. The 7-figure retailer who was doing everything herself, from answering customer service emails to packing and shipping boxes. I helped her prioritize her quickest wins and make her first hire, who now handles all her email marketing and content creation so she can finally work ON the business instead of spinning her wheels working IN the business. Not only that, we created an entire content marketing process centered on ease, designed to fit into what they were already doing (vs building it all from scratch). The 8-figure fitness brand that needed a new product but wasn’t sure which direction to turn. We ran a survey and had their most loyal clients and best buyers reveal an opportunity for an entirely new, high-end product line. And that’s just the tip of the iceberg… Hi, I’m Angie Colee. Nice to virtually meet you! I’m a marketing strategist and launch expert who works with info-marketers, content creators, and creative teams to execute sales campaigns that produce results. Basically, my superpower is finding hidden revenue opportunities in your business that don’t take up a ton of time, resources, bandwidth, or cash. In that time I’ve helped launch thousands of products and marketing campaigns, including two multimillion-dollar launches in the middle of a global pandemic. Combined, my work has generated more than $70 million in direct-to-consumer sales. And here’s something pretty cool: I’ve got a special hybrid business-creative degree from Carnegie Mellon University. It’s called Master of Entertainment Industry management, and it means I’ve got specialized expertise in turning creative work and intellectual property into viable businesses. In addition to my consulting work, I’ve got a passion project I love called Permission to Kick Ass. It’s a podcast (and movement) for freelancers and creative entrepreneurs who want to create businesses that are perfect for their personalities and their lifestyles. When I’m not helping entrepreneurs with marketing or empire building, you’ll find me on the road. I’m a full-time digital nomad and I host marketing workshops and entrepreneurial playdates business-building events in different locations all around the U.S. You can count on me to locate the really good food, find landmarks and local hotspots, and try all kinds of weird things like llama yoga and digging in the dirt with backhoes. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #permissiontokickass permission to kick ass podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS https://youtube.com/shorts/DJsCV4k2vQo?feature=share

Sales trainer call centre on the Permission to Kick Ass podcast. BPO gue...

Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head trash that keeps you stuck playing small, and everything in between. If you’ve ever worried that you're the only one struggling, that everyone else “gets it” and you’re missing something (or messing things up)... this show’s for you. Don’t forget to rate, review, and subscribe to the Permission to Kick Ass podcast on Apple Podcasts, Spotify, and wherever you stream your podcasts. https://youtu.be/6igY7MCrBgE?si=Ss11zsHD_Qbc8frS https://youtube.com/shorts/DJsCV4k2vQo?feature=share My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration! Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you. Can’t-Miss Moments From This Episode: Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him.

Permission to Kick Ass Podcast. People First Business show with a call c...

NL Skip navigation Search 1 Avatar image 1:00 / 1:02:10 Permission to Kick Ass Podcast. People First Business show with a call centre expert Richard Blank Richard Blank- Costa Rica's Call Center 356 subscribers Analytics Edit video 2 Share Promote 22 views Feb 17, 2023 COSTA RICA Welcome to Permission to Kick Ass, the show that gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs... none of that polished, perfect stuff you'd see on stage at a conference. My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration! Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you. Can’t-Miss Moments From This Episode: Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him. Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin’ now (read: arguing), I say this to you with all the love I have. You don’t have to solve every problem the instant it happens (and why trying to force it often makes things worse). If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of “great people manager.” Here’s a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richard’s take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward. This one is jam-packed full of advice. Don’t miss out - listen now! This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow.Join host Angie Colee as she interviews all kinds of business owners, from those a few years into freelancing… to CEOs helming 9-figure companies. We talk about losing 80% of your business in a matter of weeks to head trash keeping you stuck playing small, and everything in between.If you’ve ever worried that everyone else “gets it” and you’re missing something (or messing things up), this show’s for you. Whenever things get frustrating or overwhelming with your business, listen to Permission to Kick Ass for some incredible ideas on how to proceed, along with a high-octane dose of “You can do it!” Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Passion on Purpose Podcast. A Call Centre onboarding expert shares tips with guest Richard Blank.

On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts. We cover a wide range of topics – From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. If you want to create something out of thin air, then I'm your girl! That’s why I founded Viim! I can visualize what doesn’t yet exist and bring it to life... and boy it's alive! With a background in psychology, I am a master at understanding people’s relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch. Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube! Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance. The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion! Yes… my full name is Stephanie. But since I could remember, I’ve preferred Steph! There’s just something about it… like we’re instantly friends – and for what we’re going to do together, that’s the best start! I’m so happy you landed here! Whether we’ve chatted before or you are just getting to know me there are a few things to hit right off the bat: I am intentional When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what we’ll do together. I am a visionary I see what doesn’t yet exist and I bring it to life. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Passion on Purpose Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Call Centre onboarding expert shares tips.Passion on Purpose Podcast guest Richard Blank. https://youtu.be/dq67937sZ4w

Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding e...

Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding expert shares tips. On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts. We cover a wide range of topics – From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. If you want to create something out of thin air, then I'm your girl! That’s why I founded Viim! I can visualize what doesn’t yet exist and bring it to life... and boy it's alive! With a background in psychology, I am a master at understanding people’s relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch. Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube! Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance. The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion! Yes… my full name is Stephanie. But since I could remember, I’ve preferred Steph! There’s just something about it… like we’re instantly friends – and for what we’re going to do together, that’s the best start! I’m so happy you landed here! Whether we’ve chatted before or you are just getting to know me there are a few things to hit right off the bat: I am intentional When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what we’ll do together. I am a visionary I see what doesn’t yet exist and I bring it to life. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Call Centre onboarding expert shares tips.Passion on Purpose Podcast guest Richard Blank. https://youtu.be/dq67937sZ4w

The Philly Native Who Conquered Costa Rica with a Call Center Empire

Summary:In this captivating episode of the Verified Phenoms podcast, we dive deep into the life and insights of Richard Blank, CEO of Costa Rica's Call Center. From his daring move at 27 to Costa Rica, to building a thriving business, Richard shares his journey of courage, innovation, and the power of speaking a second language. Listeners will discover the importance of vulnerability, embracing challenges, and the art of communication in achieving success. Key Takeaways:Embrace Change: Richard's move to Costa Rica exemplifies the courage to embrace change for personal and professional growth.Language as a Leverage: Mastery of a second language can be a significant advantage in the global market.Vulnerability Equals Strength: Openness and authenticity pave the way for meaningful connections and success.The Power of Persistence: Overcoming challenges through perseverance and a positive mindset.Importance of Soft Skills: Effective communication and empathy are key in leadership and business.Leveraging Past Experiences: Every past experience can be a stepping stone for future opportunities. Quotes:"You have to be vulnerable to be powerful." (22:31)"It's not about chasing cash; it's about being authentic." (22:59)"Structure and discipline are the foundations for success." (26:02)"Mistakes are just lessons in disguise." (30:45)"Every challenge is an opportunity to prove your resilience." (50:26) Timestamp Chapters:00:00 - Introduction: The Courageous Leap to Costa Rica03:00 - The Impact of Language and Education10:00 - Building a Business from the Ground Up22:00 - The Role of Vulnerability in Leadership30:00 - Embracing Imperfection and Authenticity40:00 - The Importance of Soft Skills in the Call Center Industry50:00 - Overcoming Challenges with Positivity Resources and Links:Costa Rica's Call Center: Visit WebsiteBook Recommendation: "My Morning Routine" for insights on successful habits.Language Learning Platforms: Duolingo, and Babbel for those inspired by Richard’s story.

Everybody has ideas, but not everybody can execute them. Operation Alpha Podcast by Michael Lee with Richard Blank.

Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,operation alpha Operation Alpha Podcast by Michael Lee with guest Richard Blank. https://youtu.be/cF2fAJ4f5ec

On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.

David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream. Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track! When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing. Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise. David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!" Being an army "Brat" for 25 years of my life has allowed me to be confident at meeting and talking to people around the world. Friends would often say "have you had your interview with David yet?" to the people I had just met.Coming from a Celtic, Glaswegian background, being a shrinking violet was not an option. You were in danger of being thought aloof if you didn't converse and pass the time of day. Especially if you were on a Glasgow bus! Fast forward to my start in broadcasting in the 1980's. Leaving Germany and arriving in a small market town called Devizes in Wiltshire (20 miles north of Stonehenge) in the UK, I was looking to do something with my spare time. I happen to open the local paper to see an advert for "new presenters required at Devizes Hospital Broadcasting Service". That was it. I was off to the races!It was more than spinning records and sounding good on the radio. It was the old school way of learning to talk to people. I spent 15 happy years in broadcasting. Who would have thought it would hold me in good stead in the 2020's? I now reside in Canada but still broadcast back to the UK via the wonders of the world wide web and also host my weekly talks podcast series On Another Track. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank. https://youtu.be/WsS6kIf_Oh4

How To Get People To Say Yes

The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics: Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions. Moving to Costa Rica: Richard shares his initial reactions upon moving to Costa Rica, highlighting the family-oriented culture, the warmth of the people, and the beauty of the environment. He talks about the importance of integrating into the community and fostering a fun and supportive atmosphere at work. Entrepreneurship Journey: He delves into his journey of starting a call center in Costa Rica, from initially renting a station in a blended center to eventually owning a building. He shares insights on overcoming challenges, such as understanding local labor laws and maintaining ethical business practices. Employee Management and Retention: Richard details his approach to employee management and retention, focusing on empathy, dignity, and creating a positive, engaging work environment. He emphasizes the significance of selecting the right people for the job and cultivating a culture where employees feel valued and motivated. Sales and Communication Techniques: Throughout the conversation, Richard shares various sales and communication techniques, such as the "buffer boomerang" method, focusing on the importance of making a strong first impression, building rapport, and establishing a connection with clients and customers. He underscores the power of using one's name in conversation as a key to successful communication. Life and Business Philosophy: Richard's narrative is imbued with his life and business philosophy of paying it forward, believing in the principle of action and reaction, and the importance of small acts of kindness. He also touches on personal goals, like writing children's books and the simple joys of everyday life. Advice for Developing Communication Skills: He suggests watching certain TV shows from the past to improve speech and delivery, practicing dedicatedly, and being in the right frame of mind to effectively communicate and connect with others. This conversation offers valuable insights into the power of positive thinking, effective communication, the importance of community and culture in business, and the journey of entrepreneurship in a foreign country.

Common Leaders Podcast Video Collection presents: The NumOspect Creator ...

Common Leaders Podcast Video Collection presents The NumOspect Creator Show. Special guest Richard Blank Creators Stream dot app, by Trevor Tomion We are Digital Creators, rule breakers, big idea makers. We are a home to Indie Creators. Numerous Perspectives & Common Leaders Media Vault 15 Minutes with an Expert; 15 Minutes on NotNews for Creators . In, out, on with the day! About me Trevor Tomion: Hello! I appreciate you being here :-). I (Trevor), am a human living in San Diego with 2 cats and a best friend / wife / Laura. Originally raised in Central & Western NY. Have been a human success development specialist in some form, for 10+ years. After obtaining an MS in Creative Studies, I set out to be creative, on-purpose, as a Job Coach, Leadership & Org Development Consultant, Director of Operations, and podcast host. How about you??? Services include development categories like hiring & getting hired; cultural analysis & culture building; innovation & problem solving; and general coaching. Solutions will be tailored to your needs. Partner with a fresh approach to growth & development. I am also building a network of "common leaders" through my podcast, social media, and general engagement, and hope to include you & your people! #creatoreconomy #professionaldevelopment #independentartist #independentmedia Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #TheNumOspectCreatorShow Common Leaders Podcast Video Collection presents The NumOspect Creator Show. Special guest Richard Blank https://youtu.be/8vVEoSzDwuI