Friday, April 26, 2024
The RNG Radio Show with Daniel Umstead. Special Philadelphia episode wit...
RNG Radio Show with Daniel Umstead. Special Philadelphia episode with Abington HOF Richard Blank.
Want to know how to increase your sales, and really get that results you are looking for, check out the video for more, WATCH TO LEARN MORE!
His mission is to create a million millionaires as he reminds his audience continuously with, "Stay blessed my fellow millionaires!"
One of the most successful realtors who has been on the front lines of Philadelphia’s phenomenal growth through various services over the years. He listens, shares and collaborates to develop thoughtful strategies towards success with The Robert Nathaniel Group, LLC. The company is built on real estate relationships and resume writing services in supporting fundamentally his clients’ business goals and objectives.
Why Real Estate?
On January 22nd, 2019, Daniel came across this VIDEO on wholesaling and decided he found a reason to pursue real estate. It wasn't a matter of helping himself, it was a matter of helping others and showing them how they can obtain wealth. Over the next few months, Daniel studied for and passed the PA real estate exam on his birthday, July 10th, 2019. He wanted more and he wanted to help more people, so his journey continues as he has been accepted to Delaware Law School and will be starting in Fall 2024 as an Evening Division student and showing others how to be wealthy through building their credit, find their careers and maximizing efforts in the real estate industry.
Daniel Umstead graduated from Pennsylvania State University in 2005 with a B.A. in Political Science and a Minor in Economics. After his undergraduate studies, Daniel worked in Career Services/College Prep with non-profit organizations and for-profit schools all before receiving his Master's Degree in Higher Education from Kaplan University in 2013.
On July 26, 2019, he started The RNG Radio Show which is featured on AnchorFM, Spotify, and YouTube. The radio show goes over credit repair tips and tactics, real estate advice for buyers and sellers, along with skills needed to be successful in finding one's next career. Check out the most recent episode below!
Daniel Umstead is the owner of The Robert Nathaniel Group. The Robert Nathaniel Group focuses on motivation, resume writing, and real estate. Daniel Umstead is currently a licensed realtor under his company, The Robert Nathaniel Group at Super Realty Group. Mr. Umstead is focusing on creating a million millionaires as expressed in his tagline, “Stay blessed my fellow millionaires”.
Mr. Umstead has been working in the recruiting industry for over 10 years helping transition high school students into the workforce, college prep, recruiting and staffing, and since 2019, he is now buying and selling real estate in and around Philadelphia, PA.
For more information on Daniel Umstead and The Robert Nathaniel Group, visit the below site;
https://www.danielumstead.com/
Join me LIVE everyday at 7am on Facebook Live! to discuss motivation, real estate and resume writing, stay blessed my fellow millionaires!
https://danielumstead.exprealty.com/
https://robertnathaniel.weebly.com/
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner
RNG radio show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/2_gxSlKs7Yc
Richard Blank, CEO - Costa Rica's Call Center Interview | RNG Radio Show...
Richard Blank, CEO - Costa Rica's Call Center Interview | RNG Radio Show | Ep. 195
29 views Premiered Dec 30, 2022 #DanielUmstead #TheRobertNathanielGroup #millionmillionaires
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
Wednesday, April 24, 2024
Living Life with Honorable Intentions: Human Connection in a Technologic...
Your host, Brad Hunter, talks with the President and CEO of Costa Rica's Call Center, Richard Blank. Born and raised near Philadelphia, Richard's story began at Abington High School, where he graduated in 1991. Unlike many of his peers who pursued conventional medical, law, or engineering paths, Richard followed his passion for the Spanish language. This decision led him to the University of Arizona, where he majored in Spanish and fully immersed himself in the culture by spending a year abroad in Spain.
Richard reminisced about his transformative year, splitting his time between Cadiz, Madrid, and Sevilla. He described it as shedding his skin, a hero's journey that changed him profoundly. Without the distractions of television or phones, he soaked in life through museums, books, and personal interactions. This experience not only solidified his command of the Spanish language but also shaped his worldview and future career trajectory.
Richard's life in Costa Rica is where he established a call center that stands out for its operational excellence and vibrant work culture. Richard shared his approach to training and employee engagement, emphasizing the significance of treating his team with dignity. He believes in creating a fun and engaging environment, which includes incorporating his passion for retro arcade games into the workplace. This gamification strategy fosters a sense of community and enjoyment, contributing to employee loyalty and the overall success of the business.
Monday, April 1, 2024
Embracing Change: A Journey from Philadelphia to Costa Rica with Richard...
Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books.
Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary.
Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.
Saturday, March 30, 2024
BBC comedian DAZZA serves a deep fried message to COSTA RICA'S CALL CENTER
BBC comedian DAZZA serves a deep fried message to COSTA RICA'S CALL CENTER
"This is the best Cameo message like I ever had the pleasure having to do, right? " Dazza is a fish supper expert who makes food and comedy videos for BBC The Social. Our telemarketing agents loved fried food and take some good tips from DAZZA on and off the phone.
https://youtu.be/hNxUWKLHv7c?si=Qz8-lyj0lPG0vVNB
"I usually get Cameo messages from people that know who I am. " Dazza travels across Scotland, sampling its finest fish suppers. He likes to deep fry food on the internet and stream on Twitch. That's it. His fanbase in Central America BPO is growing.
"But for this one, this is for COSTA RICA'S CALL CENTER. What?" DAZZA continues to amaze his followers with a personal message to an offshore outsourcing company. His shares the episode: The Sausage Castle (Bangers and Mash) This is art on a plate - brace yourself.
Dazza continues his comedy while reading, "So, the message reads a cool hello to my Tico-Taco-T.I.C.O. staff from myself, Dazza." Three times is the charm when referring to our nearshore customer service agents. He shares another video: Christmas Special Can Dazza make a good potato snowman? There’s only one way to find out.
"We celebrated our 12th year anniversary in business. 12 years, woof! Jesus."Dazza has shown his ability to grow and remain a powerhouse in his industry. Our Latin American Call Center has the endurance to remain competitive. His episode: Curry Mince .Rate Dazza's plate and tell him if you think it looks like cat food.
"Please mention our classic art deco, I love classic art deco, The classic art deco building. Not just art deco. The whole building." Dazza's humor hits home when describing a positive work environment. CCC is the crown jewel of Barrio Aranjuez. Dazza episode: Get Battered is back! Join Dazza as he heads down to Balloch to test out chippies there.
"Neon marquees. A jukebox arcade." Gamification is important to build team morale and improve confidence while on a break from making calls. Dazza episode.: "Movie Night With Natalie And Dazza. It's impossible to watch a film with you.
"and the American pinball machines."Dazza knows that having fun is essential to being cool. Our nearshore telemarketing staff enjoys a first call free play game room. Dazza episode: Social Media In Real Life! If people acted in real life the way that they do on social media, things would get weird.
"A vintage 1984 Mercedes limo for VIPS."Dazza knows that traveling in style and comfort is the only way to go. Our clients are personally met at SJO for a smooth ride around Costa Rica. Dazza episode: EXTREME COMBAT SPORTS Dazza Rants What's wrong with a good old fashioned arm wrestle?
"Pura Vida. I don't know what that means.Probably just insulted somebody."Ticos love when people use the local term for pure life. Dazza episode: When You Love Your Pet More Than Your Partner.When it comes to relationships, we all know the dog is more important than anyone else.
"Costa Rica's Call Center, I hope you are having a smashing day." We appreciate the well wishes and enjoy each and every day that our phones ring and we can successfully assist our clients. Dazza episode: That's How They Proposed?! Dazza Rants .If you didn't propose in an over the top, did you even get engaged?
"Congratulations on your 12th year anniversary. Hope you all enjoy it." The luxury of a track record speaks volumes. The offshore outsourcing industry has tough competition. CCC has the secret sauce. Dazza episode: Frankie's Fish And Chips In Shetland .Get Battered .We've reached peak fish and chips in Shetland!
"It's gonna be another great 12 years. Pop me another message in 12 years and I will give another message for you." You can count on it. We look forward to your continued success as well. Dazza episode: Dazza's First Mukbang! Dazza eats some stuff. That's literally it...
"I will see you all later folks. Have a good day. "If you keep giving good food tips, our days will get better. Dazza Tries A Chippy On The Ferry To Shetland .Dazza's on a ferry this time… so let's get boattered?
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this video. PURA VIDA DAZZA.
COSTA RICA'S CALL CENTER FAN PAGE:
/ 23284906585
www.COSTARICASCALLCENTER.COM
Other fun Dazza episdodes:
Fish Flops .Why would anyone want to wear these on their feet?
Dazza tries out the festival food at TRNSMT. Nae mare fish suppers for Dazza, he's on the fancy scran at TRNSMT...
Dazza and Natalie Rants. Natalie and Dazza can't agree on anything.
Dazza Goes From Boy To Man In Aberdeen .Dazza goes from boy to man, all thanks to some chips.
Bridge of Allan . Dazza reviews a chippy in Bridge of Allan and this time it's gluten-free!
Professional skateboarder MADARS APSE "kickflips" COSTA RICA'S CALL CENTER
Professional skateboarder MADARS APSE gives a smooth shout out to COSTA RICA'S CALL CENTER.
"Much love for your guy's 10th year anniversary in business"
https://youtu.be/fsdb1Z0hRQs
Madars starts off his personal video by showing his smooth style to his Central American fans, "Hello hello to COSTA RICA'S CALL CENTER".
As a top quality athlete,Madars can understands how tough competition can be. Just like the timeless pause in a BLUNT FAKIE MOVE, he gives us encouragement to celebrate a century in business,"Hope it is going to be 100 more".
As a world traveler, the DC Shoes and clothing ambassador knows top style and class. He mentions our cool art deco building and neon marquees. In between events, we could see him chilling out in our Retro arcade game room with classic American pinball machines on free play. He also notices our 1950's style cafe for an authentic American diner experience in Barrio Aranjuez.
The presentation takes an energetic turn when he acknowledges our classy style of transportation and wants to join the fun, "Classic Mercedes Limo for guests. Hope I get to come and visit one day. PEACE!"
The shout out winds down with some words of wisdom from the famous skater, "Have a good day, week, summer and life"
Finally, he ends the video with a send off smacker right at the camera's lens.
The entire staff at CCC appreciates the time and effort in making this video. We look forward to following your successful career and hope that you can come and visit us one day. PURA VIDA MADARS APSE
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
"I hope you guys are great, partying and celebrating"
Hamilton Evans Choreographs a cool shout out to Costa Rica's Call Center.
"I hope you guys are great, partying and celebrating"
https://youtu.be/Xb-1Axrvuvc
The UK Dancer and International instructor starts off the video by saying, " A huge shout out to the staff at COSTA RICA'S CALL CENTER"
The famous teacher knows how to acknowledge hard work and a business goal when he said,"Happy ten year anniversary" Hamilton has his own luxury of a track record by representing the Millennium Dance Complex, The Edge Performing Arts Center, and IDA Hollywood in the best light.
Since Hamilton has traveled around the world with his highly demanded dance classes, he can truly understand and appreciate a solid work life balance to recharge his batteries. I am sure that his adventures in France, Spain, Poland, Russia, Japan, Singapore, and Norway have given him a chance to visit some solid gaming centers. He states his fondness for our office perks, "retro arcade game room. Have fun. Yeah!!!"
CCC is the only call center in Central America with a classic art deco building, neon marquees, employee arcade, 11 pinball machines, 50s cafe, and old school Mercedes limo for vip guests
The entire staff at COSTA RICA'S CAL CENTER appreciates the time and effort in making this video.
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
DJ Music Producer Miss Channa energizes COSTA RICA'S CALL CENTER
DJ - Music Producer Miss Channa energizes COSTA RICA'S CALL CENTER.
"Nice place to work I would say. Can I work there also?"
https://youtu.be/NqsmWbzx1V4
The famous hardcore music Disc Jockey from Holland starts off the video with a hit, "Hey people from COSTA RICA'S CALL CENTER. It is Miss Channa over here".
Her slick style follows through on a fan's personal request, "I received a message today from Grace and she wanted to give you all a special shout out because...because COSTA RICA'S CALL CENTER is 10 years in business, I heard."
In order to be one of the leading producers of up tempo beats, Miss Channa knows first hand how important rhythm can be to make a positive medium experience. She acknowledges a happy place when she feels it, "It is an amazing place to work. I heard also..."
The talent artist admires our art deco building with bright neon marquees on both corners. Fun loving Europeans enjoy their retro pinball machines too and can appreciate an authentic 1950's cafe experience.
Traveling from one french core DJ show to another, Miss Channa likes to travel in style and notes our smooth option to special guests, "An awesome limo, a Mercedes! Very nice. Very nice."
Miss Channa shows her clever side by making a very astute joke. Naturally, we would love to have her work with us at CCC. Yet, she sees a small challenge and says that she was kidding regarding working at the call center. The reason,"bit far away from here". 9,083 Kilometers to be exact from Costa Rica to Holland.
Finally, Miss Channa ends the presentation with the final well wishes, "But, nonetheless to say have a great celebrating and a nice day. Bye everybody!"
The entire CCC staff loved your smile and energy. Thank you for taking the time and effort. It is clear why you shine and can get a party moving with positive vibes. We look forward to following your exciting career and hope you can DJ in Costa Rica one day. PURA VIDA MISS CHANNA!
https://youtu.be/NqsmWbzx1V4
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
Crimson Tide Football WR #36 Mac Hereford gives a shout out to COSTA RIC...
Mac Hereford #36 wide receiver for the University of Alabama gives a winning shout out to COSTA RICA'S CALL CENTER.
https://youtu.be/gSSvaimymgI
"Wanted to give a shout out to y'all, the staff. I heard y'all just celebrated your 10th year in business." said the varsity high school starter at Woodberry whom was a walk on for Crimson Tide as a tight end/H-back.
As a proven division 1 college athlete, CCC could not be happier to receive a personal message from one of the best and competitive football programs in the country. Mac starts the video with a very relaxed and confident tone when he says, "What's up? It's your boy Mac Hereford here. #36 wide receiver for the University of Alabama!"
Adding to another compliment, Mac acknowledges how hard work and endurance leads to success by quoting, "10 years...Let's go! That's a long time. Good stuff right there!"
Taking the time to research his fans, #36 refers to our business model by his own keen observation, "Heard your business is booming and your doing well."
As hard as Mac works on and off the field, he knows a good time when presented. The Alabama football star notices our amazing employee game room and mentions the following, "retro pinball machines. Like, come on? You all are killing the game!"
Finally, CCC knows the commitment devoted to be the best. The entire staff appreciates the time and effort given from Mac and can respect his physical limits . The final statement clearly shows how tough the young man is mentally and physically when he shares his final thoughts, " I am exhausted. 5AM flying today and cannot even think. look, want to say peace out and ROLL TIDE!"
Thank you Mac and know that CCC will cheer you on during your live games. Pura Vida.
https://youtu.be/gSSvaimymgI
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
Friday, March 29, 2024
TOMMY CHONG LIGHTS UP COSTA RICA'S CALL CENTER...
"WHAT IS A COSTA RICAN CALL CENTER?" ASKS TOMMY CHONG
COMEDIC ICON TOMMY CHONG LIGHTS UP COSTA RICA'S CALL CENTER ANNIVERSARY...
Another cool present for the agents of CCC that has reached a 10th year anniversary in outsourcing. CEO Richard Blank wanted a special shout out to them from the famous comedian TOMMY CHONG from the CHEECH AND CHONG movies. Yet, he does have an important question about call centers in Costa Rica. PURA VIDA.
https://youtu.be/_1ebfQiD-fs
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
BOBBY BROWN, uses "his prerogative" to hook up a COSTA RICA'S CALL CENTE...
"Love you guys and appreciate you guys."
BOBBY BROWN, uses "his prerogative" to hook up a COSTA RICA'S CALL CENTER anniversary
https://youtu.be/KaL9NOc7JC0
The legendary dancer and actor starts off the Cameo video by saying, "Hey everybody over at COSTA RICA'S CALL CENTER. Ah...This is BOBBY BROWN"
Since 1978, the Grammy Award–winning singer-songwriter started his long journey creating music. Bobby clearly understands what it takes to last in a competitive industry when starting a solo project and putting all of your efforts into pleasing the public. BB follows up his initial statement with a justified observation of structure and discipline, "Just giving you all kudos for the work that you have done.".
Another compliment from R&B talent, Bobby Brown as he acknowledges our solid work ethic when he states, "The hard work that you all have put in". True words have been spoken from a hip hop star who created a solid list of top ten hits on various bill board charts between 1986 and 1993.
1988 was a big year for Bobby Brown with his album, "Don't be cruel" which produced his most noted work. Actually, his album was made a decade after he began his musical career with New Edition in the late 1970s. So naturally, BB can relate to a ten year business milestone celebration when he says, "Happy tenth anniversary"
Since Bobby expects to be treated with all of the perks between his sold out shows, he noted our luxury style in transportation and has made a small request to CCC. "And I am going to need that limo that you guys have now. To pick me up when I come back to Costa Rica. I can't wait to get back".
Bobby Brown also recorded two songs for Ghostbusters II and has shown his ability to expand his skills and verticals when making priceless music. His humble side shines through for his fans as he concludes the video by saying, "Love you guys and appreciate you guys."
Finally, the shout out ends with a final smile and kind words from BB himself as he says, "See you soon!"
Bobby Brown always delivers and still remains an old school legend on and off the mic! Thank you for taking the time to touch base with the amazing staff at COSTA RICA'S CALL CENTER. Please come and visit CR again so the CEO, RICHARD BLANK can pick you up VIP style in our classic Mercedes Limousine. You're the man BB and it is a true gift to have you personally share some love and positive energy with our crew. Pura Vida
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
https://youtu.be/KaL9NOc7JC0
Steven Galanis Cameo CEO & Co- Founder shares wisdom with COSTA RICA'S C...
Steven Galanis Cameo CEO & Co- Founder invests his valuable time to share wisdom with COSTA RICA'S CALL CENTER
"I know how hard it is to keep anything live that long.But, 10 years is a major milestone".
Steven Galanis Cameo CEO & Co- Founder invests his valuable time to share wisdom with COSTA RICA'S CALL CENTER
Following up leadership by example, the CEO starts the video strong with high energy and big smiles, "Hey, this is Steven Galanis from Cameo. I am coming here live from Cameo HQ here in Chicago"
https://youtu.be/cu3sNF_MwFE
The entire staff at CCC appreciates the time and effort in making this presentation.
"I just want to congratulate COSTA RICA'S CALL CENTER on your 10th year anniversary in business" We admire the innovation of Steven's vision and gladly accept the compliment, Without question, CCC will return the favor with a CEO + 200 person shout out video when Cameo hits their decade in business too! We have some serious talent as well.
There is nothing better than a company that has solid footing and reputation. Steven has a proud grin as he backs up the solid track record of his creation, "Cameo is about 3 years old right now". Bottom line facts exhibit a strong foundation for Cameo. Plus, the ability to scale with Steven's specific type of guidance and structure is encouraged to fulfill requests of clients. The video clearly backs up the position on why Cameo has a successful CEO and keeps growing!
Since Cameo has shown their classy office style and fun environment, Steven decided to comment on our Costa Rican Call Center culture. He has heard about or cool art deco building and neon marquees. The Cameo co- founder also admires our cool office environment by mentioning large collection of retro pinball machines for our employees on free play. Matching a tasty option for hungry staff, Steven talks about of authentic 1950's cafe as well.
Knowing how important a company's image can be for visitors, CCC style of transportation is noted. Steven shows his persona via a small touch of envy, "The Mercedes limo for guests. I am pretty jealous".We are more than positive that Cameo's restored limo will be just as famous as it cruses the streets of CHI TOWN with your selected passengers.
Steven Galanis ends the video by wanting to come and visit CCC. He is quoted by saying, " Hopefully, I will get the invite to Costa Rica one of these days. Have a great day!"
There is a VIP open invitation to visit sunny Costa Rica anytime my man. Pura Vida STEVEN!
https://youtu.be/cu3sNF_MwFE
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
Thursday, March 28, 2024
Kimmy Robertson from TWIN PEAKS knows that COSTA RICA'S CALL CENTER is c...
Kimmy Robertson from TWIN PEAKS knows that COSTA RICA'S CALL CENTER is classy!
The amazing video begins with everyone's favorite sweet sounding voice, "Hi. It's Kimmy."
Lucy from the show "Twin Peaks" gives CCC a proper greeting, "Hi Costa Rica's Call Center" The entire staff sends our warmest PURA VIDA to you as well.
https://youtu.be/OwjMGMiHlwc?si=E7SeuDzcLGlRD1d7
"Um, your very best boss in the world, Richard, asked me to send you a video." Naturally, her fans could see her potential in Hollywood. After at first being unsure about becoming an actor, Kimmy was then hired for the first role she auditioned for in the teen comedy The Last American Virgin (1982). If you are a CEO or an actor, chances must be taken and taking a risk on yourself.
"I thought I sent one already.But, it is saying that I didn't. So, here is another one. I just sort of repeat what I already said. First of all, congratulations on 12 years of wonderful business and being classy. I your classic art deco building." CCC enhances the beauty of Barrio Aranjuez with their vintage style.
"With the pinball machines. I do love pinball." Everyone from generation X loved arcades. When Kimmy wasn't shooting Honey, I Shrunk the Kids (1989) and My Mom's a Werewolf (1989) we can see her enjoying a game of retro American flipper pinball to blow off steam between shoots.
"And the 50's diner. Yum. And , ah, cheeseburgers. You know what? I like meatless cheeseburgers now. They make them really good. Plant based cheeseburgers. Ha Ha ." The cafe has all of the red and white booths, checkered floor and a 1961 Seeburg jukebox playing hits in the corner. A special Kimmy burger could be made on the spot.
"Um, yes... and your marquees, neon. always classic." Kimmy knew that she shined bright and that is why she was casted as the Sheriff's ditsy secretary, Lucy, in the groundbreaking TV series Twin Peaks (1990). Creators Mark Frost and David Lynch recognized Kimmy's comedic talent and exploited it by encouraging her to ad-lib her lines, some of which turned into the funniest moments of the series.
"Your wonderful Mercedes Limo. I would love to have a ride in that. If I were a VIP. I would get to ride in one if I came to Costa Rica. "Her high pitched voice has also served her well in animated cartoons, having featured on animated shows as Batman: The Animated Series, The Critic, The Tick and The Simpsons. Obviously, she has earned a first class trip to the beach when she arrives at SJO International in the 300D Lang.
"I am going to show you where I am right now. I am at the Rose Bowl in Pasadena, California. That is where they have football games and they have the Rose Bowl on New Year's Day. Well, they also play soccer. Which is what the whole rest of the world calls football. But the United States calls it soccer. Ha ha." The video added an additional bonus location shoot for her fans.
"Well, I hope you have 24 more wonderful years of classic classiness. " Kimmy continues to make people smile with her roles in such films as Disney's Beauty and the Beast (1991), Speed 2: Cruise Control (1997) and Stuart Little (1999).
"And thank you Richard, the best boss, for making it nice for your employees. I know what it is like to work in an office all day long." Kimmy Robertson began her career as a ballet dancer but her distinctive sense of humor and quirky style brought her to the attention of an agent who happened to worked in the same office as her ballet company. Both she and Richard were able to climb the ladder in our respective fields after paying our dues in an office.
"A pinball machine makes all of the difference in the world." The call center has the largest private American pinball collection in Central America. All games are set for unlimited free play for our guests and employees.
The video winds down with farewell that cannot be matched.
"Lots of love from Lucy "(blows a kiss)
"Lots of love from Kimmy. "(blows a kiss)
"Best to you all."
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this video. Pura Vida Kimmy.
Fitness Queen Kiana Tom flexes her muscle with COSTA RICA'S CALL CENTER
Fitness Queen Kiana Tom flexes her muscle with COSTA RICA'S CALL CENTER.
The trusted health authority with the #1 show on ESPN starts off the highly energetic video with a smile, "Aloha everybody. Kiana Tom here from Kiana's Flex Appeal."
https://youtu.be/XoecTAD0vBo
Kiana continues her powerful routine with another compliment, "So, I wanted to give a special shout out to the Costa Rica's Call Center." This spoken from an original cast members of the syndicated program Bodyshaping that had a solid run from 1990-1998.
"I understand that it is your tenth year anniversary of doing business. Congratulations!" Her show Flex Appeal on ESPN was a huge hit touching 80 million homes in 100 countries for over a decade. Naturally, Kiana can appreciate and acknowledge how hard work, discipline and structure can fulfill an outsourcing industry milestone.
The toughness of Kiana is apparent as she pumps out another strength of CCC, "I understand that you have a beautiful facility out there." This firm statement made from a Hollywood actress that starred in Universal Soldier: The Return with Jean-Claude Van Damme. Kiana, whose name means "island princess" in Hawaiian has good taste and style and can relate to how CCC presents itself internationally.
Kiana was a cheerleader for the Oakland Raiders for two seasons and knows how an environment can produce a division 1 competitor. She follows up her observations by mentioning our unique call center environment that produces the best telemarketers, "Complete with a 50's cafe, art deco building with neon marquees"
A recipient of the prestigious United States Sports Academy award knows how to balance hard work in the gym and a fun time to relax. Kiana shows her excitement for the office perks, "A juke box and 11 pinball machines in your arcade"
"A vintage Mercedes Limousine for VIPS. Sounds really awesome." As a former playboy model in May 2002, she knows that style and class are important when traveling with important guests, clients and friends.
The Fitness Legend winds down the video with some words of encouragement for the staff in Costa Rica, "Anyway, congratulations on your 10th year anniversary"
The presentation ends with a final bit of advise, "Keep it up and keep on flexing"
http://www.costaricascallcenter.com
COSTA RICA'S CALL CENTER FAN PAGE:
https://www.facebook.com/groups/23284906585
Rapper Rob Base gives a special old school shout out to COSTA RICA'S CAL...
Hip Hop legend Rob Base hooks up COSTA RICA'S CALL CENTER
The famous rapper ROB BASE gives a special old school shout out to COSTA RICA'S CALL CENTER.
The Hip Hop legend "I wanna rock right now" understands that a ten year anniversary in business is "A BIG THING, NO DOUBT".
His alias, Mr. IT TAKES TWO, loves the art deco building, neon marquees, pinball collection and 300D limo for our clients.
Adding to another keen observation, Rob Base admires that CCC has it "POPPIN DOWN THERE" while giving credit to Richard and Grace for hooking it up and making it possible and hopes we keep doing what we are doing for another ten years.
Wednesday, March 27, 2024
The MOOCH SAYS, "You guys rock".
The MOOCH says to Costa Rica's Call Center, "You guys rock".
Anthony Scaramucci lavishes Costa Rica's Call Center anniversary with the illustrious Mooch.
https://youtu.be/5y6v1ovIMSU
The former White House Communications Director begin the video with style, "Hey, to the COSTA RICA'S CALL CENTER staff". His famous tenure of six days, from his unofficial start date on July 25 until his unexpected dismissal on July 31, is the shortest in history for that post. The MOOCH shattered the past accomplishment of 11 days that had been held by Jack Koehler during the Reagan administration which made him an instant legend and cult figure for his candid nature and sharp intellect on multiple subjects.
"From Richard and Grace, giving you a cool shout out" is how the Mooch acknowledges two bosses that can survive in the competitive outsourcing industry. Anthony was awarded #85 in Worth magazine's "Power 100: The 100 Most Powerful People in Global Finance and can clearly notice leaders of industry when they cross his humble path.
"Congratulations on that tenth year anniversary in business" This statement given from a visionary whom, back in 2005, took the chance and started Skybridge Capital. The Mooch knows first-hand how to run a business for over twenty years and can sincerely share his joy with other organization’s with stability and endurance that hit business milestones.
2011 was a great year for Mr. Scaramucci. He rocked it and won the Ernst & Young Entrepreneur of the year award New York Award in the Financial Services category. Anyone who has that type of high goals in business can also appreciate the style and grace of the building that hosts the magic and innovation. The Mooch shows his taste for our vintage location "Loving the classic art deco building and neon marquees"
"You guys rock" is exactly how the Mooch refers to CCC. He is known for his straight shooter thoughts and once tweeted, "I sometimes use colorful language."
Work life balance is key to the Mooch. He shows the fun side of life when he mentions our office perks, "Employee arcade, 11 pinball machines".
"That 50's cafe is sensational" is another compliment from a contestant on Celebrity Big Brother house Season 2.
"And what about that old school Mercedes Limo for VIP guests" Classic 300D Limousines join the exclusive vehicle fleet of diplomatic embassies and the era’s top celebrities and social elite. The Mooch served as the national finance co-chair for Mitt Romney's 2012 presidential campaign and supported the presidential campaigns of Hillary Clinton and Barack Obama. He can relate towards style and comfort in selected transportation for influential individuals that require the best.
Anthony showed his cognitive skills by graduating from Tufts University and doubling down on a diploma from Harvard Law School. He reiterates his approval of a winning business model when he says, "Wishing you an awesome tenth year anniversary celebration from the Mooch".
The video ends with a smile and a two finger sendoff kiss to your fans in Central America.
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this shout out. The TICOS now refer to you as a "popular senior in high school that teaches freshman how to be cool." ¡PURA VIDA MOOCH!
http://www.costaricascallcenter.com
https://www.facebook.com/groups/23284906585
Culture, Attrition & Gamification with CEO Richard Blank
Wendy Sellers and JC engage Richard Blank, CEO of a Costa Rican call center, in an enlightening discussion on call center culture, attrition, and the pivotal role of gamification. Richard shares how he stumbled upon an opportunity to work in a friend's center in Costa Rica and subsequently fell in love with the place, its culture, and its people. He also discusses the challenging aspects of managing a thriving call center. He emphasizes optimizing call centers, striking the perfect balance between maintaining the dignity of employees and getting the best out of them.
They delve into the core of call center culture and discuss the power of effective communication, active listening, and creating a conducive environment for growth and development. This podcast is impactful for those in the call center industry and anyone interested in fostering a dynamic and high-performing team culture.
Tuesday, March 26, 2024
Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank
Monday, March 25, 2024
RANDALL CUNNINGHAM scores a huge running touchdown play with COSTA RICA'...
The video begins in star studded fashion, "Ah, hello. Ha ha."
"It's Randall Cunningham calling." CCC favorite NFL QB, Randall Wade Cunningham Sr played in the NFL for 16 seasons, primarily with the Philadelphia Eagles.
"Is this the Costa Rica's Call Center?" Not only was Randall the most exciting QB, our nearshore outsourcing services can always score a touchdown by closing the deal with clients.
"Are there any Randall Cunningham fans over there?" Too many to count. He has a huge fan base in the Central America BPO industry. Cunningham was inducted into the College Football Hall of Fame in 2016. Cunningham was also inducted into the Southern Nevada Sports Hall of Fame in 2000.
"Is Richard around?" Yes and been in CR for the past 20 years as a leading telemarketing trainer. An actual fan from Philadelphia that has seen you play live in Veterans Stadium at the northeast corner of Broad Street and Pattison.
"Anyway, I wanted to give an Eagles hello to the staff there from the favorite QB RC."
The video concludes with a reminder of greatness, "#12 Philadelphia Eagles."
"I heard that you celebrated your 12th year anniversary in business."
"Come on...That is what I am talking about!"
"Congratulations. I wish many more on you. Much more success." Feeling as if the fans and organization did not fully appreciate his contributions to the team's success, as well as being unhappy with his role as a back-up, Cunningham retired from football after the 1995 season.He left Philadelphia with the third most rushing yards in Eagles history, with 4,482, On August 15, 2002, Cunningham signed a one-day contract with the Philadelphia Eagles to officially announce his retirement.CCC will continue to be a leader in the call centre industry and will set the bar in Latin America.
"I hear about the art deco building that you guys are kicking it in." In his final 10 NFL seasons, Cunningham played in only 80 games, but finished his 16-year career completing 2,429 of his 4,289 attempts for 29,979 yards and 207 touchdowns, with 134 interceptions. He was sacked 484 times, third-most all time behind (2nd) John Elway with 516 sacks, and (1st) Brett Favre with 525 sacks. Our beautiful structure located on the corner of 11th avenue and 23rd street in Barrio Aranjuez. The best must perform in the most impressive structures. As Randall graced the field in the most exciting stadiums, our telemarketers can feel proud working in a positive work culture and location.
Yep, the neon marquees." Cunningham also rushed for 4,928 yards on 775 carries and 35 touchdowns. He retired after the 2001 season as the NFL's all-time leader in rushing yards and carries for the quarterback position, (a record broken in 2011 by Michael Vick), and tied for fourth with Steve Grogan in rushing touchdowns by a quarterback . All great names should be displayed bright and proud. CCC has the sharpest neon lights that enhance our telemarketing experience.
"Ah ha, the Jukebox arcade. That is what I am talking about!" Cunningham also averaged 30.6 rushing yards per game during his career—second most all-time for quarterbacks, behind Michael Vick. WE encourage a fun work environment and have supplied the call centre with a jukebox for each floor and our onsite 1950s cafe.
"And the American pinball" Work life balance is essential and has contributed to a decrease in attrition and increase in production. A gamification call centre culture was created at CCC and has assisted in building a successful work force that is able to bond.CCC has the largest collection of Pinball in Central America with 11 machines.
"The 1984, that's when I cam e into the league, Mercedes Limo! We call it a Benzo." In July 2012, Cunningham was named the 23rd greatest quarterback of the NFL's post-merger era, according to Football Nation. Our clients are met at SJO for a luxury ride in comfort and style.
The video continues with a dose of international relations, "Anyway, I am supposed to say Pura Vida #12. I don't know what that means, but I hope you do. Ha Ha." The ticos love when people acknowledge the laid back "pure life " culture. It can also be noted on phone calls with clients where the telemarketers make the conversation a first call resolution and positive experience.
"G-d bless you all." In March 2013, Cunningham authored Lay It Down: How Letting Go Brings Out Your Best . The book shows readers how to work out the “lay it down” principle in all phases of life.
in Conclusion, Randall ends the personal Cameo with one final thought, "Shout out from Randall Cunningham. Philadelphia Eagles. have a good one. Much success."
Broadway star JARROD SPECTOR has a huge fan base with COSTA RICA'S CALL ...
The video begins in a first class style and delivery, "What's up Costa Rica's Call Center crew? "He made his Broadway debut in Les Misérables, playing Gavroche. Afterward, he studied economics at Princeton University and then returned to acting before completing his degree.
"This is Jarrod Spector. Now listen, before I spent most of my life on Broadway, I was the pain in the as little brother in a friend group. And, always tagging along with my brother's friends. And that group included, Mr. Richard Blank." Jarrod was born in Philadelphia, Pennsylvania .He was a slick little brother that never told his parents about the parties we had in his house back in high school . He kept the code of silence.
"So, I am not surprised to hear that he is the best boss to the crew down there." In 2007, Jarrod joined the 2nd San Francisco cast of Jersey Boys. Spector played Frankie Valli, a role he would play later in Chicago and on Broadway. Jarrod being a lead of a cast can relate to a leader of a company. Both set the pace, are 100% dedicated and can follow through as a professional. Just like acting, offshore BPO is very competitive and only those with endurance can make it big.
"Listen, I have not been down there myself, but I have seen some pictures. But man, what a sweet set up." As Jarrod dominated Broadway when he was in Beautiful: The Carole King Musical as Barry Mann from January 2014 to February 2016. Attractive venues and pleasing theatres can really make an experience memorable. In addition, a positive work environment can also produce the best nearshore customer service agents that are able to act like they care about the client. CCC has the best company culture in Central America.
"The got the art deco building with the neon marquees." Naturally Jarrod can appreciate style since he has performed in some of the most beautiful theatres and arenas. He received a nomination for a 2014 Tony Award for Best Featured Actor in a Musical and a nomination for the 2014 Outer Critics Circle Award, Outstanding Featured Actor In A Musical for his portrayal of Barry Mann. The call centre located on the corner of 11th avenue and 23rd street in Barrio Aranjuez.
"You got tunes on the jukebox" Since we upgraded our rockolas, we are able to download music and Jarrod has a very large selection of his tunes at the ready. We have Jarrod's studio LPs along with many live performances for our staff to enjoy while eating in the company's 1950s cafe. He has quite the fan base here in central America. In 2016 he participated in the recording of the demo English version of the Death Note: The Musical. He sang L ‘s parts.
" and that arcade with the pinball machines. No really, can I come down and like challenge on the Jurassic Park pinball machine? Specifically, because I grew up with that machine and I really think that I can hang." CCC has the best gamification call center culture in Latin America. Our game room is 100% free play and we encourage our agents to try American Flipper pinball for the first time during their breaks and lunch. The fact that we both own the same pinball machine is a good sign.
"But, only of you pick me up at the airport in that ridicules vintage 1984 Mercedes Limo. Is that something we can work out? Cause if so, I am coming and I can't wait." Jarrod knows that all special guests are met at SJO for a luxury ride and he is well deserving of a comfortable ride to the beach. When a star arrives at their destination in a smooth limo, it can really make the entrance a memorable experience. From 2018 to 2019 Spector starred as Sonny Bono in The Cher Show at the Neil Simon Theatre on Broadway. He always arrived to the shows in style.
"Congratulations on 12 years. What a fantastic accomplishment. And I hope to see you all soon." Spector and his wife Kelli Barrett perform a cabaret act together titled “This Is Dedicated: Music’s Greatest Marriages”, for example in March 2017 at the Scottsdale Center for the Performing Arts. From one strong accomplishment to another, we appreciate the fact that you have acknowledge our hard work and discipline. We wish you continued success.
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this Cameo. Pura Vida Jarrod.
#44 Reggie Jackson wants a call to confirm that COSTA RICA'S CALL CENTER...
https://youtu.be/_bB4Pxv_Jbo?si=yD5Rxw57QIMGZRtO
The MLB legend begins his video with a HR blast, "Hey. This is Mr. October in the flesh on Ester Sunday"Reginald Martinez Jackson is an American former professional baseball right fielder who played 21 seasons in Major League Baseball . Jackson was inducted to the Hall of Fame in 1993.
Reggie knows how to enjoy a solid work-life balance when he says, "I am in balboa island. should be a nice scene behind me. yeah, I don't know?" Jackson was nicknamed "Mr. October" for his clutch hitting in the postseason with the Athletics and the Yankees.He helped Oakland win five consecutive American League West divisional pennants, three consecutive American League pennants and three consecutive World Series titles, from 1972 to 1974. Jackson helped New York win four American League East divisional pennants, three American League pennants and two consecutive World Series titles, from 1977 to 1981. He also helped the California Angels win two AL West divisional pennants in 1982 and 1986. Jackson hit three consecutive home runs at Yankee Stadium in the clinching game six of the 1977 World Series.
Reggie has made his mark internationally and has a huge following in Central America where baseball is very popular. "Anyway, I am looking for the man that says he is Costa Rica's Call Center all of the Reggie fans down there."Jackson hit 563 career home runs and was an American League (AL) All-Star for 14 seasons. He won two Silver Slugger Awards, the AL Most Valuable Player (MVP) Award in 1973, two World Series MVP Awards, and the Babe Ruth Award in 1977. The Yankees and Athletics retired his team uniform number in 1993 and 2004.[2] Jackson currently serves as a special adviser to the Yankees. Jackson led his teams to first place ten times over his 21-year career.
Reggie goes the extra mile by giving an Abington Ghost CEO a huge compliment, "My man down there says he is the best. The best boss ever, Richard."Jackson was born in the Wyncote neighborhood of Cheltenham Township, just north of Philadelphia, Pennsylvania. Jackson graduated from Cheltenham High School in 1964, where he excelled in football, basketball, baseball, and track and field. Abington High School long standing arch rival are the Cheltenham Panthers.
Naturally, Mr. October wants a second opinion before making his statement a fact about the best boss in Costa Rica, "Is that true? I will have some of your friends call me and let me know if you really are the best boss down there."
"Anyway, says, let me see, I am a major league baseball legend. Not really. I was, in my own mind when I was a player. But, things have changed, of course." #44 was a real sports hero for those growing up in the 1970s. He was the man that could step up to the pressure and deliver huge wins.
"I am still having fun and enjoying things."
Being from Philadelphia, Reggie knows that a solid first impression is very important for any organization, "It sounds like you got a beautiful place down there to go to work. Big time art deco building." Bario Aranjuez has a beautiful classic 3 story building for our bilingual telemarketers. The Yankees' home opener of the 1978 featured a new product, the "Reggie!" bar. The Standard Brands company responded with a circular "bar" of peanuts dipped in caramel and covered in chocolate, a confection that was originally named the "Wayne Bun" as it was made in Fort Wayne, Indiana. The "Reggie!" bars were handed to fans as they walked into Yankee Stadium. Jackson hit a home run, and when he returned to right field the next inning, fans began throwing the Reggie bars on the field in celebration. Jackson told the press that this confused him, thinking that maybe the fans did not like the candy.Richard, the best boss, had his first Reggie candy bar at the Wyncote Pharmacy across the street from the Jenkintown Train Station. Reggie knows that location very well.
"neon marques, jukeboxes, an arcade , 11 pinball machines." Reggie can appreciate the fact that CCC has created the best call center culture and work environment.
"and a 50s cafe man. I would fit right in there." We would like to make a special #44 double cheeseburger for you when you come and visit one day.
Reggie knows that luxury transportation is key when arriving at special events. CCC has restored a clasic 300D Lang for our guests flying into SJO, "and if they pick you up,he says for me, the vips, he has got a Mercedes limo. I am in on that one my friend."
The video winds down with some final words of wisdom, "Take care, have a great day and enjoy was fun talking to ya!"
The entire staff at COSTA RICA'S CALL CENTER appreciates the time, effort and cool video. WE hope that you stay safe and continue to make your fans feel like 1 million dollars! Pura Vida Reggie.
BOOGER from the movie Revenge of the Nerds knows that nerds rule at COST...
"Hey everybody. A happy anniversary greeting from Booger." Curtis Armstrong is an American actor and singer best known for playing the roles of Booger in the Revenge of the Nerds movies, Herbert Viola on the TV series Moonlighting, Miles Dalby in the film Risky Business,
"to the Tico staff arranged by Richard, the best boss." The video begins in classic fashion when Curtis gives props to an offshore call center Nerd.
"It's great to be here to celebrate your 12th anniversary in the business." His first role came in the 1983 film Risky Business. Curtis has a long run in the movie business with a long list of successful movies and tv appearances and can appreciate the endurance needed to compete in the offshore BPO industry.
"I have never been there. I don't know this for certain but I heard it through the grapevine that you all are in a classic art deco building." CCC enjoys the look and style of the 1980s. Our beautiful telemarketing structure is located in barrio Aranjuez. Curtis also had a solid run in the 1980s with his other films include Better Off Dead, , One Crazy Summer,
"You got neon marquees and American pinball machines" Our call center has the best gamification culture with a free play retro arcade.
"a vintage 1984 Mercedes limo for nerds. That's the most amazing thing I have ever heard." Luxury and style is exactly how we greet our guests at SJO for a trip to the beach.
"Nobody ever gives limos to Nerds. But, you all do." Curtis understands that going the extra mile will ensure a memorable experience when visiting an offshore BPO operation in Costa Rica.
"So, congratulations on 12 years of great work." The nearshore telemarketing industry is very competitive. Curtis made it big in Hollywood where the odds are long. The same can be said when ramping up an outsourcing team over a decade.
The video ends with a final bit of wisdom, "Pura vida. Nerds rule!"
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this Cameo. Pura Vida Curtis.
WNBA super star LISA LESLIE celebrates a huge win with COSTA RICA'S CALL...
"Hello to COSTA RICA'S CALL CENTER and WNBA fans". Lisa Deshaun Leslie is an American former professional basketball player.
The all star continues with a positive message, "This message was booked by the best boss Richard." We appreciate the acknowledgement and know that Lisa is running her won show as well. She is currently the head coach for Triplets in the BIG3 professional basketball league, as well as a studio analyst for Orlando Magic broadcasts on Fox Sports Florida.
"I am an Olympic 4 time gold medalist and a 3 time MVP. I am a hall of famer." What a winner! Leslie was named the 2001 Sportswoman of the Year (in the team category) by the Women's Sports Foundation and continues to set a fine example for all female athletes.
"And I just wanted to tell you guys congratulations." Lisa knows how it feels to win a big game. The number-seven pick in the 1997 inaugural WNBA draft, she followed her career at the University of Southern California with eight WNBA All-Star selections and two WNBA championships over the course of eleven seasons with the Los Angeles Sparks, before retiring in 2009.
"I know that you are celebrating your 12th year anniversary in business. Which is an amazing feat." Once again, she lead the pack with amazing things on the court when it mattered most.Leslie was the first player to dunk in a WNBA game. Leslie has also made appearances with the United States national women's basketball team where she won gold medals in 1996 and 2000, and has also earned a world championship. Leslie scored 35 points against Japan in the semifinals of the 1996 Olympics to set an American Olympic women's scoring record.
"Can't be done alone. It takes teamwork. So that is awesome." CCC truly appreciates the efforts of our BPO outsourcing staff. Just like business, Lisa showed how a team bond in basketball produces champions.
I know that you guys have your classic art deco building," CCC has class and enriches Barrio Aranjuez. In 2015, she was inducted into the Naismith Memorial Basketball Hall of Fame.
Lisa continues her keen interest in our telemarketing culture when she says, "Neon marquees,jukebox arcade, 11 pinball machines. 50's cafe"Leslie was honored with All-Pac-10 recognition all four years
A MVP deserves to travel in style. Lisa acknowledges our special treatment to our clients and friends, "Your vintage Mercedes Limousine for VIP guests."In 1994, she won multiple national player of the year awards—the Naismith College Player of the Year award, the USBWA Women's National Player of the Year award, the Honda Sports Award for basketball, and the WBCA Player of the Year award. In 1992, 1993, and 1994, she earned All-American Honors as well.
That's a lot of business and it doesn't happen overnight. So, congratulations on all of your success."she became the first WNBA player to score over 3,000 total career points and contributed to the Sparks winning their second straight WNBA championship that season. Two seasons later, she became the first player to reach the 4,000-career point milestone. On August 11, 2009, Leslie became the first player to score 6,000 points in a career. Earlier that month she was the first player to reach 10,000 career PRA (points + rebounds + assists), a statistic fundamental to the WNBA "Pick One Challenge" fantasy game.
Continue to win because I love being around winners. And clearly, you guys do too."In 2011, she was voted in by fans as one of the Top 15 players in the fifteen-year history of the WNBA. In 2016, she was voted into the WNBA Top 20@20, in celebration of the league's 20th anniversary.
"I just wanted to say congratulations and give you guys a shout out and keep up the great work."Apart from basketball, Leslie is also a fashion model and an aspiring actress. She has been featured in Vogue and Newsweek, as well as many sports publications.
Monty Python star, John Cleese is open to debate if COSTA RICA'S CALL CE...
Monty Python star, John Cleese is open to debate if COSTA RICA'S CALL CENTER has the best boss.
The international actor, voice actor, comedian, screenwriter, and producer begins his shout out in proper British fashion, "Hello. This is John Cleese. Or at least, it used to be before I died. I think I am dead now."
"I am very very old. There is very little difference at a certain point between being eighty and being dead."
In the late 1960s, John Marwood Cleese co-founded Monty Python, the comedy troupe responsible for the sketch show Monty Python's Flying Circus. Per good fortune, his amazing range of work will be enjoyed for many generations to come. The realistic outlook on age makes this generous appearance even more special. Mr. Cleese's time is very valuable.
"I still seem to be able to do short videos. short ones." Emerging from the Cambridge Footlights in the 1960s, Cleese specialises in satire, black comedy, sketch comedy and surreal humour. He became an instant legend at home and around the world.
The entertaining video continues with an acknowledgment of his loyal following in Central America, "And so. I am doing this for COSTA RICA'S CALL CENTER fans." It was as a performer on The Frost Report that Cleese achieved his breakthrough on British television as a comedy actor, appearing as the tall, upper class patrician figure in the classic "Class" sketch. His unique talent was way ahead of his time and the TV audience knew it.
The message takes a funny approach towards the executive of the contact center when he firmly states, "And it has been booked, set up by Richard. Who, claims to be the best boss. So, you be the better judge of that. But, that's what Richard thinks!" In a 2005 poll of comedians and comedy insiders, The Comedians' Comedian, Cleese was voted second to Peter Cook. That, can be up for debate as well.
"And now, he wants a funny shout out from the best in the UK." Naturally, any telemarketer would love to have Mr. Cleese take a moment for some fun and laughter. Monty Python's Flying Circus ran for four seasons from October 1969 to December 1974 on BBC Television, though Cleese quit the show after the third. Cleese's two primary characterisations were as a sophisticated and a stressed-out loony. Many BPO agents can easily relate.
"You celebrated your 12th year recently." Cleese (and the other members of Python) have contributed their services to charitable endeavours and causes—sometimes as an ensemble, at other times as individuals. Their humour often involved ordinary people in ordinary situations behaving absurdly for no obvious reason. A solid run in film and TV takes dedication, structure and discipline. Mr. Cleese can understand the long road CCC has traveled to last in the competitive near shore BPO industry.
"I don't know what you do. You are a call center.Are you?" It can be a challenge to keep a consistent rhythm and be able to produce a top quality service and product. CCC has maintained our character, excellence and tradition to ensure the best customer support for our clients as Mr. Cleese felt the same needed for his audience. Though Flying Circus lasted four series, by the start of series 3, Cleese was growing tired. He felt, too, that the show's scripts had declined in quality.
"Anyway, you celebrated your twelfth year anniversary and I want to mention your classic art deco building."
Naturally, an artist needs a work life balance. Our call center has the best employee perks and the coolest office game room. Mr. Cleese could help but to mention our special office culture, "neon marquees,your jukebox arcade and 11 pinball machines.
"Your 70's ..No, 50's cafe" Regardless of the era, Barrio Aranjuez offers a real American Cheeseburger.
"and a vintage Mercedes limousine for VIP guests." Cleese appearing at the 61st Academy Awards in March 1989 and can understand how to arrive in style.
Since Mr. Cleese is a grade A actor, he never missed a beat with the details of the video script, "And I mentioned all those..."
"I have called Richard the very best. Though I said that is really a matter for debate. I think it is a fair way to put it."The owner of CCC appreciates his open minded attitude and will live up to his expectations.
The video begins to wind down with a decades old question that has yet to be solved. "And I would love to know what the fuck is it that you guys do?"
Upon conclusion, Mr. Cleese decided to make a few funny faces and pop noises.
Then a bit of literature, "I will finish with a poem, I have a pet possum. It's totally awesome."
He ends the message with one final statement. "Thank you and good night."
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this video.
Hollywood actress MISSI PYLE does a telemarketing role playing class wit...
"Well hello Richard's staff.I'm assuming that is people?"Andrea Kay Pyle known professionally as Missi Pyle, is an American actress and singer.
"Hi friends! How many of you are there? What is going on?" Scarlett Beauregarde, the beautiful blonde mother from the movie "Charlie and the chocolate factory", starts the sweet video with a many questions for our telemarketers.
"12 years you have been hanging out with this Richard? How is that going? How is that going for you.? I do not know anything about this Richard." Pyle has appeared in various television series and movies and is considered a very talented singer as well. She has many fans at CCC. Pyle attended the North Carolina School of the Arts in Winston-Salem, North Carolina, and graduated in 1995. For her achievements, Pyle was honored by the Poplar Pike Playhouse at her alma mater Germantown High School in Germantown, Tennessee.
"All I know is he into neon. Is that a possibility?" The 3 story art deco building in Barrio Aranjuez has multiple vintage neon marquees. Actors, along with BPO agents, can enhance their work when in a positive environment that looks cool and stylish.
"Maybe some jukeboxes, and pinball machines too? Eleven pinball machines? My address is 111111 main street. Please send me he other ten because I would like to have those." CCC has the largest free play retro arcade game room for employees to relax and have fun. A solid gamification call center culture was created.
"Also, a 300D Mercedes. you know what? I will take the Mercedes limousine." All guests are picked up at SJO and driven in comfort and luxury to the closest beach or the call center for an onsite visit. Naturally, Missi deserves to be driven around Central America in a classic Lang.
Missi explains how certain office perks would assist in making an educated career decision, "Here is what I am wondering. Does Richard drive you around in the limousine? Because I feel like That would be important for me if I were working with Richard."Pyle played Jake's Elementary School teacher Ms. Pasternak on Two and a Half Men.
"If not, let's do a training. You guys are a call center, right? Let's do a training.This is what you need to say to Richard." An amazing performance as Violet's single mother, Scarlett Beauregarde in the Tim Burton movie whose own competitive personality appears to have had an influence on her daughter, as Scarlett expresses pride over Violet's 263 trophies and medals. Missi is the perfect person to take our outsourcing agents to the next level of competition. Obviously, she was casted perfectly as the image of a very confident and attractive woman with the ability of solid parenting to produce a winner.
The priceless role playing continues with a real A level acting coach from Hollywood, "Pretend like, I am Richard. You would say Hello Richard. An then, be like, oh, take a look at my limo.I have a big limo. This is all hostage negotiating to say you have a big limo And then he tells you a little more about his big limo. And then, you just have to say I feel like I would be a better employee if I was picked up in that...if I knew what it was like to be more like you and ride around...I would be a better employee. So just ah, maybe ride around and say that and you know. And then, I will be Richard and I will say, yes please. I am going to pick you up tomorrow in the limo.
"Anyway, Costa Rica. Probably my favorite country on the planet. I would like to be there immediately right now instead of next to the freeway in Los Angeles. I am not right next to the freeway, but there is not a lot of traffic so I can actually hear it pretty well." The pandemic has made international travel near impossible since the borders have been closed. We hope that you can come and visit soon.
"Anyway, Pura Vida. So as they say. As you say. I wish I was there with you right now. And I hope that you all are taking care of yourselves." In 2008, Missi starred in the Broadway play Boeing-Boeing The play closed in January 2009.
Missi goes the extra mile to acknowledge the hard work of the CEO, "And Richard, you sound like a pretty good boss.
"So, at this point I may never be acting again. So, maybe I can get a job there." Missi is very talented and we look forward to following her bright career. In addition to acting, Pyle has also worked as a musician. With actress Shawnee Smith, she served as half of Smith & Pyle, a country rock duo.The two actresses have also become business partners and formed their own record label called Urban Prairie Records
The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this personal video. Thank you MISSI. Stay safe and PURA VIDA.
Sunday, March 24, 2024
TELEMARKETING IS AN ART. MOST SALES PEOPLE IGNORE DETAILS.
In this episode, Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales.
Saturday, March 23, 2024
Effective Communication Strategies for Business Success w/ Richard Blank
Have you ever wondered what it takes to master the art of communication in the call center industry? 🎧
Summary:
In a captivating podcast episode, host Adrienne Barker sits down with Richard Blank, the CEO of Costa Rica's Call Center, to delve into the secrets of effective communication within the bustling world of call centers. Richard imparts his wisdom on creating personalized experiences, navigating cultural differences, and leaving a lasting impression on clients. Mr. Blank provides strategic advice on tailoring communication to resonate with diverse North American audiences and underscores the importance of thorough research before reaching out to potential clients. Furthermore, Richard tackles the issue of monotonous language in call centers, offering innovative solutions to foster dynamic and engaging interactions among team members.
Key Takeaways:
- Personalized interactions are crucial for success in the call center industry. 🤝
- Understanding cultural nuances can lead to more effective communication. 🌎
- Making a memorable first impression is key to building lasting relationships. ✨
- Adapting communication styles for different regions can improve client engagement. 🗣️
- Conducting due diligence is essential before contacting prospects. 🔍
- Overcoming the challenge of repetitive language can invigorate workplace communication. 💬
- Richard's insights have a significant impact on improving business interactions. 📈
- 🎙️ Listen to the insights from a call center communication maestro!
- 🚀 Discover how to elevate your communication game in the call center industry!
- 🤔 Tired of the same old scripts? Learn how to refresh your call center language!
- 🌟 Make every call count with tips from Richard Blank!
Thursday, March 21, 2024
Monday, March 18, 2024
Paul G’s Corner podcast. A Contact Centre Nearshore CEO speaks the truth...
Paul G’s Corner podcast guest Richard Blank. Contact Centre Nearshore CEO speaks the truth about BPO.
Our “THINGS I WANT TO KNOW” Podcast Dives Into Subjects That Are Not Well-Known Or Professions That Elude Our Everyday Ho-Hum Lives.
I Decided To Do This Podcast And Give These Good People A Voice.
Because It Covers The Fringe Of Modern Life, Many Interesting People Are Waiting In Line To Tell Their Stories Only To Be Usurped By Something That We Have Never Heard Of.
Also, I Like To Talk To Everyone; Combine That With The Fact That Andrea Is Always Putting Me In Time-Out In The Corner,
There Are Things Everyone Wants To Know. But, Sometimes, It Is Hard To Find Those Answers, And The Internet Is Full Of Lies. Andrea And I Decided To Chase Down Answers To Some Of The Most Demanding And Strangest Questions. We Delve Deep Into The Modern-Day Mysteries That Elude The Knowing Through Interviews And Free-Flowing Conversations With Different Guests And Compiling As Much Knowledge As Possible.
If You Want Even More Interviews With Some Interesting People, Try Listening To Paul G’s Corner, Where Everyone Gets A Voice.
OFFICIAL BIO FOR PAUL G
Paul G Newton, Known To Many As Simply Paul G, Is A Multi-Talented Artist, Filmmaker, And Creative Visionary Hailing From The Charming Town Of Springdale, Arkansas. With An Impressive Array Of Accomplishments, Paul G Has Garnered Acclaim As An Emmy-Award-Winning Editor, A Seven-Time Recipient Of The Highly Coveted AP Award For Editing, And A Seasoned Photographer Whose Work Has Been Lauded For Its Beauty And Depth.
As A Filmmaker, Paul G Is A True Auteur, Known For His Ability To Breathe Life Into Every Project He Undertakes. His Work Has Been Screened At No Less Than 17 Film Festivals, And He Has Been Honored With Three Screenplay Awards For His Exceptional Talent As A Writer Of Science-Fiction And Other Genres. He Is Also An Accomplished Audio Engineer, Lending His Skills To Everything From Podcasts To Commercials To Music Videos.
Beyond His Work In The Entertainment Industry, Paul G Is Passionate About The Arts And Is The Founder Of The Arts And Entertainment Council, A Non-Profit Organization Dedicated To Promoting And Supporting The Creative Arts In His Community And Beyond. He Is Also An Enthusiastic Podcaster And Host Of The Popular Shows "Things I Want To Know" And "Paul G's Corner," Where His Dulcet Voice And Inquisitive Nature Never Fail To Captivate His Audience.
When He's Not Busy Creating Art Or Promoting The Arts, Paul G Can Be Found Indulging His Love Of Cooking, Whipping Up Culinary Delights In His Kitchen With The Same Creativity And Passion He Brings To All His Endeavors. And Of Course, He Loves Nothing More Than Cruising Around In His Beloved Black 2006 Mustang GT, A Perfect Reflection Of His Dynamic Spirit And Creative Energy.
Despite All His Impressive Accomplishments, Paul G's Greatest Pride And Joy Is His Engagement To A Beautiful And Strong Partner, Who He Knows Will Be By His Side As He Continues To Explore New Frontiers In Art And Creativity.
I Also Provide Podcast Consultations And Recording Services.
Are you looking to create engaging and high-quality podcasts or video podcasts that captivate your audience? Do you want a professional who can handle all your podcasting needs? I am here to help. I can even bring the studio to your location!
I'm excited to offer my podcast and video podcasting services based in North West Arkansas. I've always had a passion for audio and video production. I'm eager to help anyone, whether experienced or starting, create video podcasts that stand out.
I aim to help you create content that engages your audience and achieves your business objectives. So whether you're an experienced podcaster looking to take your content to the next level or taking that first step, I'm here to help.
I offer various services to help you create and improve your podcast or video podcast, from content creation to editing, post-production, distribution, and more. In addition, I use the latest equipment to capture every nuance of your content, so you can rest assured that your message is conveyed with clarity and precision.
So, if you're looking for a podcast or video podcasting professional passionate about helping you achieve your goals, contact me today. Let's schedule a consultation and explore how I can help you create content that resonates with your audience and delivers results.
Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner
paul g corner podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,
https://youtu.be/lNCxcx-DUWA
Thursday, March 14, 2024
Success Secrets - Part 2
Part 2 of Success Secret.
Over the course of hundreds of episodes, we have asked all of our successful business guests the same question and that is, ‘In your experience, is there one single characteristic, mindset or habit that differentiates successful people from those that remain average’?
What you are about to see is a compilation of 20 answers from the interviews we’ve done. I think you will be very surprised at those answers which will likely motivate and inspire you to take action and follow through with some of the advice you’ll hear. If you haven’t seen Part 1, We encourage you to do that. https://youtu.be/zPKipxuye_4
The Yakking Show is brought to you by Peter Wright & Kathleen Beauvais
contact us to be a guest on our show.
https://TheYakkingShow.com peter@theyakkingshow.com kathleen@theyakkingshow.com
Timeline
Episode Guest Name Guest Contact
00:55 156 Diane Gies https://www.dianegies.com/
01:32 157 Jim Marshall https://septemics.com/
02:23 158 Alison Ver Halen https://avwritingservices.com/
03:11 160 Mikhail Stawicki http://expandbeyondyourself.com/
04:19 162 Kevin Mills https://www.uglymugmarketing.com/
05:17 167 Ken Cook https://thepreparedgroup.com/
06:40 169 Rich Kozak https://richbrands.org/
08:22 173 Brandon Leibowitz https://seooptimizers.com/
09:29 174 Sarah Gage https://wealthconfidencecoaching.com/
12:02 176 Wayne Mullins https://www.uglymugmarketing.com/
15:36 178 Guy Powell https://marketingmachine.prorelevant....
17:08 179 Gayle Gruenberg https://lgorganized.com/
18:50 182 Richard Blank https://costaricascallcenter.com/
21:09 183 Karl Meier https://www.abunden.com/
21:41 184 DaveShultz https://www.linkedin.com/in/dave-shul...
26:16 185 Amy Hagar https://joyfulbusinessrevolution.com/
27:22 186 Phil Johnson https://www.linkedin.com/in/philipjpj...
28:08 188 Kyle Murtagh https://www.confidencebydesign.co.uk/
29:43 191 Elona Lopari https://www.elonaloparicoaching.com/
31:12 194 Deborah Vick https://www.vicktorious.org/speakerde...
Wednesday, March 13, 2024
La Rueda de la Fortuna Canal 13. A supervisor at Costa Rica's Call Center wins 3,000,000 colones!
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