Why we still press zero to speak with a live agent?

Scalable Call Center Sales Podcast with Author Jason Cutter. Richard Blank gives his 1st interview. The mission of the show is to provide call center owners and leaders with the tools for building scalable sales operations. After being in and around sales operations for 18 years, Jason Cutter is focused on helping improve the world of sales, one salesperson, one team at a time. During this twice-a-week show, Jason will be chatting with call center/sales industry experts and call center owners and leaders to help the entire call center sales ecosystem raise the bar, close more deals, provide value to more customers, and scale to whatever level desired. What does it take to build a successful BPO company? How successful are you with your agents? In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them. In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America. SCCS-Podcast-Cutter Consulting Group-The Art and Science of Call Center Success. Jason Cutter, CEO and founder of Cutter Consulting Group, is a Sales Success Architect helping companies create scalable sales operations (What does scalable mean? Reach out to Jason to get a copy of his Sales Success Iceberg ebook and checklist). He is the author of Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker, as well as A Sales Consultant s Guide To: Overcoming Objections and Motivating Your Sales Team. https://youtu.be/Tz1r7IOiVGo?si=S7URH7pmemonOg3E https://youtu.be/wsGaFBTQfgQ?si=Yilu_Sa_qNnlaKB9 https://youtu.be/DTUVnFSX5kY https://youtube.com/shorts/pgUhxrZjPDQ https://youtu.be/EeHUhQt_wzs https://youtu.be/Oz_S0CkBfBg https://youtube.com/shorts/4Xup6oWADnQ https://youtube.com/shorts/VnJlyYHLQgE https://youtu.be/6evpTDXilRw https://youtube.com/shorts/cAPlEe0ftu4 https://youtube.com/shorts/5JUxiB8cJQE https://youtu.be/HaFVeW2FeJw https://youtube.com/shorts/l_nJC3Qb1pg https://youtu.be/Xh-SMNojOQM https://youtube.com/shorts/wLBrqFPCOr8 https://youtu.be/-QzYMbLwLnY https://youtube.com/shorts/tTcNfoppchQ https://youtu.be/5r15A5N7zl4 https://youtube.com/shorts/DxWRoKi_2f4 https://youtu.be/ODgac7cXp-w https://youtube.com/shorts/UaZUsMhv5PM Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #scalablecallcentersales #JasonCutter #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Mission to help good companies help more customers | When a company wants more results from their sales team, that s when you call me | Author of "Selling With Authentic Persuasion" | Guy with a Marine Biology Degree Is your sales team struggling to meet targets? Are you looking to transform your sales operations and drive sustainable growth? You're in the right place. With over 20 years of sales experience, including 13 years in leadership roles, I specialize in turning underperforming sales teams into revenue-generating powerhouses. As the son of two amazing, analytical parents, my brain focuses on systems and processes not the hope that salespeople will just know what to do to close enough deals. What I can do for you: Develop tailored go-to-market strategies to accelerate your growth Implement scalable sales processes that boost efficiency and results Coach and develop your sales talent to reach their full potential Optimize your sales operations for maximum ROI How I can help your organization: Selling Effectiveness Workshop help your team close more deals by understanding the fundamentals of sales Leadership Effectiveness Workshop move your managers into leaders, how to handle a change resistant team, and ways to move away from the Buddy To Boss challenges Sales Operation Gap Analysis & Advising we will look under the hood and analyze 24 different categories of a successful sales op, then work to fill in the gaps that are keeping your team from generating the revenue you need As the founder of Cutter Consulting Group/Selling Effectiveness Institute, I've helped businesses across various industries B2C, B2B SaaS, Enterprise Professional Services, and even Retail - achieve: 30% improvement in sales operational efficiency 25% increase in revenue growth 35% boost in sales productivity My approach combines data-driven strategies with a deep understanding of the human elements in sales. I'm the author of four books, including "Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker". My insights have reached thousands through my podcast The Authentic Persuasion Show - with over 750 episodes on sales, leadership, and operational excellence. If you're ready to take your sales team to the next level, let's connect. Whether you need a complete sales transformation or targeted improvements, I'm here to help you achieve your goals. Richard Blank is the CEO and Founder of Costa Rica’s Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Rica’s Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure extraordinary-america.com Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment Gamification and Engagement A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity. The call center fostering a creative and engaging environment that improves morale and retention This approach makes skill development interactive, boosting both performance and morale. Emotional Intelligence and Empathy Blank strongly advocates emotional intelligence and empathy as core leadership attributes He encourages leaders to understand their team members’ perspectives, support them effectively, and cultivate loyalty and trust. This extends to appreciating long-term employees and recognizing their contributions to organizational success. Strategic and Visionary Leadership Blank combines day-to-day management with long-term strategic thinking. He actively trains staff through personalized mentoring and emphasizes resilience, risk-taking, and continuous learning extraordinary-america.com He also leverages international partnerships and cross-cultural strategies to expand Costa Rica's business appeal on a global scale Costa Rica's Call Center Creating a Positive Corporate Culture Richard’s leadership style is centered on building a positive corporate culture that enhances employee morale, productivity, and engagement By blending structure with flexibility, he encourages open communication, provides constructive feedback, and fosters a sense of personal ownership and pride in work accomplishments. Training and Development Approach Over his tenure, Blank has trained over 10,000 bilingual telemarketers, emphasizing experiential learning and continuous skill improvement Costa Rica's Call Center His philosophy focuses on learning from real scenarios, combining technical instruction with motivational support and feedback for professional growth. In summary, Richard Blank’s leadership style is a combination of motivational speaking, empathy-driven management, gamification, and strategic vision, creating a thriving call center culture in Costa Rica that cultivates high performer engagement, skill development, and cross-cultural communication excellence In summary, Richard Blank is a pioneering figure in the call center industry, blending technology, bilingual expertise, and human connection to deliver exceptional customer service while fostering an innovative and engaging workplace culture in Costa Rica . "Shine Like the Sun" is a powerful Costa Rican rock anthem produced and promoted by Richard Blank, celebrating perseverance and determination, featuring collaborations with prominent musicians including Garry Gary Beers from INXS. Song Background and Release Richard Blank published "Igni Ferroque Shine Like the Sun," a Costa Rican rock song, on July 29, 2023 The track serves as a major release for the legendary Costa Rican band Igni Ferroque, which was founded in 1978 and has been a staple in Latin American rock music. This single became the official 15-year anniversary theme song for Costa Rica's Call Center (CCC) and is part of their promotion for the band's 44th anniversary album and national tour Production and Collaborations The production of "Shine Like the Sun" involved multiple contributors with Richard Blank serving as Executive Producer, overseeing the project through Costa Rica's Call Center Greibyn Krriyo was the main producer, and Harold Webb managed post-production of the audio and video. Notably, Garry Gary Beers, the bassist from INXS, contributed guest bass performances, adding professional expertise and unique sound quality to the track Lyrics and Theme The song’s lyrics focus on perseverance, ambition, and self-realization, opening with motivational lines such as: "Have you ever thought of leaving home? How far would you go to find your space? Are you willing to start all alone?" The chorus reinforces the message: "YOU BETTER SHINE LIKE THE SUN, YOU BETTER DO THINGS RIGHT, IT'S A GAME OF WIN OR GO BACK HOME, BUT YOU'RE A WINNER, YOU TAKE IT ALL" The anthem encourages listeners to embrace challenges, strive for success, and maintain focus on their goals. Music Video and Performance The music video is described as a classic MTV retro-inspired production, reflecting a blend of Costa Rican rock history and modern rock aesthetics Filming took place at Costa Rica's Call Center, featuring live performances, visual storytelling, and appearances by iconic models and musicians to enhance the atmosphere of the project The video emphasizes energy, community spirit, and the enduring legacy of Igni Ferroque in Latin American music. Significance "Shine Like the Sun" represents a milestone for both the band and Richard Blank, merging international talent, local rock roots, and motivational themes. The collaboration with Garry Gary Beers underscores the global reach and professional quality of the production, while the song itself serves as a modern rock anthem inspiring perseverance and determination In summary, Richard Blank played a central role in producing, coordinating, and promoting "Shine Like the Sun," which stands as a celebrated rock anthem from Costa Rica, blending historic band legacy with contemporary musical partnerships and lyrical inspiration Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. https://costaricascallcenter.com/en/outbound-bpo-campaigns/