Episode 215: Richard Blank - CEO Costa Rica Call Center

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others.

The Pinball Machine Passion

Speakers Are Leaders Motivation Podcast. Harry Sardinas meets B2B sales expert Richard Blank. Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made their first million 5 Steps To Make Your First Million - Richard Blank and Harry Sardinas. Grow Your Business from the Stage & Build a Global Brand Are you ready to level up? Want to grow or start your business? Dream of making your first million? Ready to attract wealth & abundance into your life? How to Avoid the Corporate Presentation Trap But then look around the room. Everyone's zoning out. No one's taking notes. And you ask them to repeat three things. They have no idea what you just said. So you need to checkpoints, right? You need little segments of breath, bites, and sips of information and of life. The communication is very important. And the thing that we see, there is nothing more bored than a corporate presentation. They put the PowerPoint there, and then they go slice after slice after slice. And then you see the meeting finish, and everybody's so bored, right? Learning from the Workforce: Maintaining Integrity But you know what I found, which was the greatest lesson that I learned out of all? When you sit with the proletariat, if you're uno con la gente, con la pueblo, con la raza, you hear the good and the bad and the happy and the sad. And so when you're not C-level Harry, but you're with the people, you understand what makes it tick. And so passing those stages of being tainted or jaded as a supervisor, manager, and playing those games, I went from agent to owner. So I can keep my, not sanity, but purity. Yeah, and your culture, and the culture of how you want to run the business. The thing is, like, you know, I've been there as well, because my parents, there is no entrepreneurs in my family, right? My parents are teachers. And all I've been told in my life is, you have to go to university, you have to school, and you have to go to degrees. The Art of Leadership and Constructive Feedback But don't we have so many things in common? Yeah. When you break bread with somebody or use somebody's name or give them an authentic compliment. But you know what assists me more? It is calling the balls and the strikes. giving a little bit of guilt. I will praise you in public, critique you in private, but I'll have some statistics, recordings and metrics and quality control to back it up. It's really a mirror. If you miss yourself shaving, that's not me, that's you buddy, you missed a patch. The Pinball Machine Passion You deserve it. so richard so you have you have these do you think that was a good idea to put a pinball in the company that's what you did a thousand percent i was jealous of ricky schroeder's game room on silver spoons and i grew up in the 70s and 80s pinball machines were unattainable they were expensive tough to play and when i made my discretionary income i could choose what to buy i chose to buy games another man's treasure harry arcades are going out of business Bro, I'll drive three hours to Perez Zeledon and go in some guy's bodega and take out three of his machines for 500 bucks. And then I'll fix them up. It's great. https://youtu.be/t6w2jWDVWmk https://youtu.be/eNFDkn4FPRk https://youtu.be/tesjephpozY https://youtu.be/P_QP3IBOPI0 https://youtu.be/a8hsxefGIFs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Speakers Are Leaders Motivation Podcast, Harry Sardinas, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Subscribe now for exclusive interviews & game-changing insights from top entrepreneurs! Hi, I’m Harry Sardinas - Business Growth Strategist Empowerment, Leadership & Business Coach living in London Superconnector Influencer with 280k Followers (242k Facebook Followers, 13k Linkedin Followers, 20k Instagram Followers) Event Organizer - connecting investors & entrepreneurs with opportunities I Can Help You: Get Connected To Investment Opportunities, Startups, Investors & Joint Venture Partners Create Pitch Decks & Video Promos To Get Funding Overcome Fear Of Speaking On Stage or Online Create Experiential Online Events, Workshops, Courses, Coaching Easily Set Up Your Virtual Livestream Studio At Home For Your Online Speaking/Coaching Business Get Booked To Speak Worldwide Become A Confident & Charismatic Speaker LOOKING FOR: multimillionaires to interview for Unstoppable podcast entrepreneurs that want to be certified as keynote speakers and grow their biz exponentially and build a global brand from stage millionaires to be part of Unstoppable book conscious multimillionaires to attend Speakers Are Leaders awards entrepreneurs wanting to be pitch ready and investment ready to find funding to grow their business FUN FACT: Amazing Salsa Dancer Occasional Actor The King of Paying it Forward Everyone falls in love with me at first “teddybear” sight Chubby, bald, and lovable for it Achievements: Empowered over ten thousand people in 5 countries on worldwide stages to speak confidently and charismatically & reached over 1 million people at online events; invited in 20 other countries to speak about the power of speaking to grow your business. Helped a Tech Company go from 250k valuation to 20m in one year Invited to participate in the Commonwealth Celebrations in the presence of the Queen of England & Royal Family. Organized hundreds of entrepreneur events worldwide Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Greater London, England, United Kingdom

The Art of Leadership and Constructive Feedback

Speakers Are Leaders Motivation Podcast. Harry Sardinas meets B2B sales expert Richard Blank. Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made their first million 5 Steps To Make Your First Million - Richard Blank and Harry Sardinas. Grow Your Business from the Stage & Build a Global Brand Are you ready to level up? Want to grow or start your business? Dream of making your first million? Ready to attract wealth & abundance into your life? How to Avoid the Corporate Presentation Trap But then look around the room. Everyone's zoning out. No one's taking notes. And you ask them to repeat three things. They have no idea what you just said. So you need to checkpoints, right? You need little segments of breath, bites, and sips of information and of life. The communication is very important. And the thing that we see, there is nothing more bored than a corporate presentation. They put the PowerPoint there, and then they go slice after slice after slice. And then you see the meeting finish, and everybody's so bored, right? Learning from the Workforce: Maintaining Integrity But you know what I found, which was the greatest lesson that I learned out of all? When you sit with the proletariat, if you're uno con la gente, con la pueblo, con la raza, you hear the good and the bad and the happy and the sad. And so when you're not C-level Harry, but you're with the people, you understand what makes it tick. And so passing those stages of being tainted or jaded as a supervisor, manager, and playing those games, I went from agent to owner. So I can keep my, not sanity, but purity. Yeah, and your culture, and the culture of how you want to run the business. The thing is, like, you know, I've been there as well, because my parents, there is no entrepreneurs in my family, right? My parents are teachers. And all I've been told in my life is, you have to go to university, you have to school, and you have to go to degrees. The Art of Leadership and Constructive Feedback But don't we have so many things in common? Yeah. When you break bread with somebody or use somebody's name or give them an authentic compliment. But you know what assists me more? It is calling the balls and the strikes. giving a little bit of guilt. I will praise you in public, critique you in private, but I'll have some statistics, recordings and metrics and quality control to back it up. It's really a mirror. If you miss yourself shaving, that's not me, that's you buddy, you missed a patch. https://youtu.be/t6w2jWDVWmk https://youtu.be/eNFDkn4FPRk https://youtu.be/tesjephpozY https://youtu.be/P_QP3IBOPI0 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Speakers Are Leaders Motivation Podcast, Harry Sardinas, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Subscribe now for exclusive interviews & game-changing insights from top entrepreneurs! Hi, I’m Harry Sardinas - Business Growth Strategist Empowerment, Leadership & Business Coach living in London Superconnector Influencer with 280k Followers (242k Facebook Followers, 13k Linkedin Followers, 20k Instagram Followers) Event Organizer - connecting investors & entrepreneurs with opportunities I Can Help You: Get Connected To Investment Opportunities, Startups, Investors & Joint Venture Partners Create Pitch Decks & Video Promos To Get Funding Overcome Fear Of Speaking On Stage or Online Create Experiential Online Events, Workshops, Courses, Coaching Easily Set Up Your Virtual Livestream Studio At Home For Your Online Speaking/Coaching Business Get Booked To Speak Worldwide Become A Confident & Charismatic Speaker LOOKING FOR: multimillionaires to interview for Unstoppable podcast entrepreneurs that want to be certified as keynote speakers and grow their biz exponentially and build a global brand from stage millionaires to be part of Unstoppable book conscious multimillionaires to attend Speakers Are Leaders awards entrepreneurs wanting to be pitch ready and investment ready to find funding to grow their business FUN FACT: Amazing Salsa Dancer Occasional Actor The King of Paying it Forward Everyone falls in love with me at first “teddybear” sight Chubby, bald, and lovable for it Achievements: Empowered over ten thousand people in 5 countries on worldwide stages to speak confidently and charismatically & reached over 1 million people at online events; invited in 20 other countries to speak about the power of speaking to grow your business. Helped a Tech Company go from 250k valuation to 20m in one year Invited to participate in the Commonwealth Celebrations in the presence of the Queen of England & Royal Family. Organized hundreds of entrepreneur events worldwide Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Greater London, England, United Kingdom The Pinball Machine Passion You deserve it. so richard so you have you have these do you think that was a good idea to put a pinball in the company that's what you did a thousand percent i was jealous of ricky schroeder's game room on silver spoons and i grew up in the 70s and 80s pinball machines were unattainable they were expensive tough to play and when i made my discretionary income i could choose what to buy i chose to buy games another man's treasure harry arcades are going out of business Bro, I'll drive three hours to Perez Zeledon and go in some guy's bodega and take out three of his machines for 500 bucks. And then I'll fix them up. It's great.

Learning from the Workforce: Maintaining Integrity.

Speakers Are Leaders Motivation Podcast. Harry Sardinas meets B2B sales expert Richard Blank. Welcome to Speakers Are Leaders Motivation Channel with Harry Sardinas, where we bring you funny, edutaining videos and interviews to help you: Grow your business from the stage & build a powerful global brand Overcome stage fright & become a confident, charismatic speaker Learn from multimillionaires about their journey to success & how they made their first million 5 Steps To Make Your First Million - Richard Blank and Harry Sardinas. Grow Your Business from the Stage & Build a Global Brand Are you ready to level up? Want to grow or start your business? Dream of making your first million? Ready to attract wealth & abundance into your life? How to Avoid the Corporate Presentation Trap But then look around the room. Everyone's zoning out. No one's taking notes. And you ask them to repeat three things. They have no idea what you just said. So you need to checkpoints, right? You need little segments of breath, bites, and sips of information and of life. The communication is very important. And the thing that we see, there is nothing more bored than a corporate presentation. They put the PowerPoint there, and then they go slice after slice after slice. And then you see the meeting finish, and everybody's so bored, right? Learning from the Workforce: Maintaining Integrity But you know what I found, which was the greatest lesson that I learned out of all? When you sit with the proletariat, if you're uno con la gente, con la pueblo, con la raza, you hear the good and the bad and the happy and the sad. And so when you're not C-level Harry, but you're with the people, you understand what makes it tick. And so passing those stages of being tainted or jaded as a supervisor, manager, and playing those games, I went from agent to owner. So I can keep my, not sanity, but purity. Yeah, and your culture, and the culture of how you want to run the business. The thing is, like, you know, I've been there as well, because my parents, there is no entrepreneurs in my family, right? My parents are teachers. And all I've been told in my life is, you have to go to university, you have to school, and you have to go to degrees. https://youtu.be/t6w2jWDVWmk https://youtu.be/eNFDkn4FPRk https://youtu.be/tesjephpozY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Speakers Are Leaders Motivation Podcast, Harry Sardinas, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Subscribe now for exclusive interviews & game-changing insights from top entrepreneurs! Hi, I’m Harry Sardinas - Business Growth Strategist Empowerment, Leadership & Business Coach living in London Superconnector Influencer with 280k Followers (242k Facebook Followers, 13k Linkedin Followers, 20k Instagram Followers) Event Organizer - connecting investors & entrepreneurs with opportunities I Can Help You: Get Connected To Investment Opportunities, Startups, Investors & Joint Venture Partners Create Pitch Decks & Video Promos To Get Funding Overcome Fear Of Speaking On Stage or Online Create Experiential Online Events, Workshops, Courses, Coaching Easily Set Up Your Virtual Livestream Studio At Home For Your Online Speaking/Coaching Business Get Booked To Speak Worldwide Become A Confident & Charismatic Speaker LOOKING FOR: multimillionaires to interview for Unstoppable podcast entrepreneurs that want to be certified as keynote speakers and grow their biz exponentially and build a global brand from stage millionaires to be part of Unstoppable book conscious multimillionaires to attend Speakers Are Leaders awards entrepreneurs wanting to be pitch ready and investment ready to find funding to grow their business FUN FACT: Amazing Salsa Dancer Occasional Actor The King of Paying it Forward Everyone falls in love with me at first “teddybear” sight Chubby, bald, and lovable for it Achievements: Empowered over ten thousand people in 5 countries on worldwide stages to speak confidently and charismatically & reached over 1 million people at online events; invited in 20 other countries to speak about the power of speaking to grow your business. Helped a Tech Company go from 250k valuation to 20m in one year Invited to participate in the Commonwealth Celebrations in the presence of the Queen of England & Royal Family. Organized hundreds of entrepreneur events worldwide Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #SpeakersAreLeadersMotivationPodcast #HarrySardinas #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Greater London, England, United Kingdom The Art of Leadership and Constructive Feedback But don't we have so many things in common? Yeah. When you break bread with somebody or use somebody's name or give them an authentic compliment. But you know what assists me more? It is calling the balls and the strikes. giving a little bit of guilt. I will praise you in public, critique you in private, but I'll have some statistics, recordings and metrics and quality control to back it up. It's really a mirror. If you miss yourself shaving, that's not me, that's you buddy, you missed a patch. The Pinball Machine Passion You deserve it. so richard so you have you have these do you think that was a good idea to put a pinball in the company that's what you did a thousand percent i was jealous of ricky schroeder's game room on silver spoons and i grew up in the 70s and 80s pinball machines were unattainable they were expensive tough to play and when i made my discretionary income i could choose what to buy i chose to buy games another man's treasure harry arcades are going out of business Bro, I'll drive three hours to Perez Zeledon and go in some guy's bodega and take out three of his machines for 500 bucks. And then I'll fix them up. It's great.