Wednesday, November 26, 2025
The Total Entrepreneur Podcast: Mind, Body, Spirit. Podcast guest Richa...
The Total Entrepreneur Podcast: Mind, Body, Spirit podcast guest Richard Blank. Nearshore BPO expert.
Join Dr. John Torrens, an award-winning professor and entrepreneur, as he guides high-performing entrepreneurs, founders, and executives on a journey to redefine success. In The Total Entrepreneur: Mind, Body, Spirit, you'll learn how to balance business success with a fulfilling, healthy lifestyle. Each episode blends cutting-edge academic research with real-life insights from entrepreneurs, health experts, and researchers. Discover evidence-based strategies to prevent burnout, improve well-being, and create a life where purpose, productivity, and wellness thrive together.
He Built a Multi Million Dollar Call Center Empire in Costa Rica
In this episode of The Total Entrepreneur, host John M. Torrens sits down with Richard Blank, the CEO of Costa Rica’s Call Center, to reveal the secrets behind mastering communication, cold calling psychology, and building a successful business from scratch.
https://youtu.be/FdUkGfBPGFE
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson RodrÃguez.
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#DrJohnTorrens #TheTotalEntrepreneurPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
"The Total Entrepreneur: Mind, Body, Spirit" is a podcast hosted by Dr. John M. Torrens that provides high-performing entrepreneurs and executives with evidence-based strategies to balance business success with a healthy, fulfilling lifestyle, and avoid burnout.
About the Podcast
The podcast is designed to help founders and leaders integrate wellness into their busy lives by focusing on the three core pillars of mind, body, and spirit:
Mind: Episodes discuss mindset work, emotional resilience, clarity in decision-making, and developing a growth mindset to handle challenges and foster innovation.
Body: The show covers practical health strategies, including the importance of sleep optimization, breathwork to alleviate stress and boost energy, and the connection between physical health and overall performance.
Spirit: Conversations also explore deeper topics like finding purpose over profits, the spiritual dimensions of healing, managing money mindsets, and using intuition to guide decisions, helping entrepreneurs connect with a sense of something bigger than themselves.
Each episode blends insights from cutting-edge academic research with real-life experiences from successful entrepreneurs and health experts.
🇨🇷 Richard moved to Costa Rica 27 years ago with a vision to create a world-class call center. Today, he has trained thousands of bilingual telemarketers and helped companies scale globally. His experience blends entrepreneurship, leadership, and communication psychology, making this episode a must-watch for anyone looking to improve their sales skills and business mindset.
What You’ll Learn in This Video
How Richard started his call center business in Costa Rica and scaled it globally
The psychology behind effective cold calling and building trust instantly
Techniques to break tension in the first 30 seconds of a conversation
The “Name Spike” method for immediate connection with prospects
The “Buffer Boomerang” strategy to lower resistance and objections
Positive escalation: winning over decision-makers during tough calls
Tips for young entrepreneurs struggling with phone conversations
How understanding Spanish language and culture can improve client communication
The role of AI in call centers and why human empathy will never be replaced
Key Takeaways & Skills Covered
Cold calling mastery and sales techniques
Communication psychology and effective persuasion
Leadership and team-building in service-based businesses
Building a call center or BPO business from scratch
Cross-cultural communication and bilingual telemarketing
Entrepreneurship mindset and business growth strategies
About the Guest: Richard Blank
Richard Blank is a visionary entrepreneur with over 18 years of experience in building and managing bilingual call centers. He specializes in teaching telemarketers how to communicate effectively, handle objections, and create a lasting impact on customers. Richard’s insights are perfect for anyone in sales, customer service, or aspiring to start their own business.
Why You Should Watch This Episode
If you’re an entrepreneur, sales professional, or young business owner, this video is packed with practical strategies, actionable tips, and mindset shifts that can help you:
Improve your cold calling and communication skills
Increase your sales conversion rates
Build stronger relationships with clients and teams
Scale a service-based business globally
Gain insights from someone who has built a business from scratch in a foreign country
I’m John Torrens, a professor, entrepreneur, and advocate for living a balanced, intentional life.
My career has taken me on an incredible journey—founding and scaling businesses in healthcare, education, and wellness while mentoring the next generation of entrepreneurs. As a Professor of Entrepreneurial Practice at Syracuse University, I’m passionate about helping others navigate the challenges of building something from the ground up, all while maintaining their well-being.
I’m passionate about sharing insights that empower entrepreneurs to thrive, both professionally and personally. Whether I’m speaking at a conference, corporate event, or leading a global workshop, my goal is to inspire and equip audiences with actionable strategies. As a Professor in a top ranked program for over 15 years, one of the great joys of my career is to speak to, teach at, and facilitate groups and meetings.
One of my favorite topics to explore is how ADHD can be a powerful advantage in entrepreneurship, a theme I dive into in my TEDx talk, ADHD as an Entrepreneur’s Superpower. I am also a certified HeartMath trainer, teaching clients how to maximize their business and personal lives through the power of heart-brain coherence and improved resilience
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Wednesday, November 19, 2025
You Don't Have To Start Young.
No Pressure No Diamonds Podcast. Episode 38 Mastering Verbal Tell Signs with CEO Richard Blank
Weekly Entrepreneurship talks. Tips to get going in business or get to the next level in business by people that are actually in the trenches every day.
Elevate your experience, connect with fellow enthusiasts, and dive deeper into the world of business success. Join 'The Diamond Mind' today and be part of a thriving community that shares your passion for podcasting and personal growth!
Welcome to The No Pressure No Diamonds Show, join C-suite minority entrepreneurs Alex Rose and Thomas Solano as they offer a unique glimpse into their remarkable business journey. With a wealth of experience and a passion for innovation, Alex and Thomas share invaluable insights on how they navigated the challenges of entrepreneurship. Gain firsthand knowledge of their strategic decision-making, leadership philosophies, and the diverse perspectives that have propelled their success. Tune in to discover the secrets behind their inspiring rise in the business world.
Our Mission For Urban & Black Podcast Creators
So easy to get distracted these days.
With the world going through such a drastic shift how do we keep our focus?
In this podcast you will hear from host Alex Rose and co-host Thomas Solano, fellow entrepreneurs that have dealt getting distracted and learned how to pivot to gain traction in their lives. This podcast is for the up and coming entrepreneur, work-preneur, that is hungry and wants to hear from someone growing through DISTRACTION.
The podcast episode "Mastering Verbal Tell Signs with CEO Richard Blank" is part of the No Pressure No Diamonds Show.
The episode, number 38 in its season, features Richard Blank, the CEO of Costa Rica's Call Center, as a special guest. During the conversation, Blank shares insights on identifying and leveraging verbal tell signs in business and communication settings
https://youtu.be/GgjBqPD94YE?si=Z4cXCj5w2doW5FFQ
https://youtu.be/4vSZ8e8nmLo
https://youtu.be/GJBgz0RAAjU
https://youtu.be/jhH03vqIOrA
https://youtu.be/rAy0bFGv1mU
https://youtu.be/L3k2nIzVZS0
https://youtu.be/Op53sOJPMMY
https://youtu.be/pRWZSnleeVI
https://youtu.be/CKweLMHTm80
https://youtu.be/KNxHnNAr4ys
https://youtu.be/nCrP-Vbw0RA
https://youtu.be/Wo-D7j9v_MA
https://youtu.be/x_cxktHEUMQ
https://youtu.be/0psbn8Qu9yE
https://youtu.be/85Deb9ttf38
https://youtu.be/xwGPPEiF-RM
https://youtu.be/Bh_NjG9MODU
https://youtu.be/1PC4ae0t2kE
https://youtu.be/RdtHY1E73d4
https://youtu.be/E7tCmGmKFkc
https://youtu.be/YNkW5fgAB8k
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson RodrÃguez.
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
#nopressurenodiamondspodcast #AlexRose #ThomasSolano #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO
Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica.
While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central Americas paradise, Costa Rica.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/
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