Tuesday, January 9, 2024
Call center success: Richard Blank on human interaction and relationship...
In the age of artificial intelligence, Liam Martin sits down with Richard Blank, the founder of Costa Rica's Call Center, to discuss the vital role of human interaction and relationship-building.
Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology.
Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection!
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About:
Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.
Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.
With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work.
Old School Retro Gaming Turned Into Gamification
‘Recess is the best class’, as Richard puts it. A big part of Costa Rica’s Call Center is the way they invested into gamification. What started with a hobby for retro games and the biggest pinball machines in the country, became a big part of CCC’s culture, and the benefits are undeniable.
Per Gamification, Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America. Find out how this hobby turned into a big part of CCC’s gamification culture.
Monday, January 8, 2024
Friday, January 5, 2024
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