Living Life with Honorable Intentions: Human Connection in a Technologic...

Your host, Brad Hunter, talks with the President and CEO of Costa Rica's Call Center, Richard Blank. Born and raised near Philadelphia, Richard's story began at Abington High School, where he graduated in 1991. Unlike many of his peers who pursued conventional medical, law, or engineering paths, Richard followed his passion for the Spanish language. This decision led him to the University of Arizona, where he majored in Spanish and fully immersed himself in the culture by spending a year abroad in Spain. Richard reminisced about his transformative year, splitting his time between Cadiz, Madrid, and Sevilla. He described it as shedding his skin, a hero's journey that changed him profoundly. Without the distractions of television or phones, he soaked in life through museums, books, and personal interactions. This experience not only solidified his command of the Spanish language but also shaped his worldview and future career trajectory. Richard's life in Costa Rica is where he established a call center that stands out for its operational excellence and vibrant work culture. Richard shared his approach to training and employee engagement, emphasizing the significance of treating his team with dignity. He believes in creating a fun and engaging environment, which includes incorporating his passion for retro arcade games into the workplace. This gamification strategy fosters a sense of community and enjoyment, contributing to employee loyalty and the overall success of the business.

The Success Story of Richard Blank

Embracing Change: A Journey from Philadelphia to Costa Rica with Richard...

Experience the thrill of leaving everything behind and stepping into the unknown with our guest Richard. This brave soul embarked on a life-changing journey from the comfortable familiarity of northeast Philadelphia to the intriguing, yet challenging terrains of Costa Rica to work in a call center. His story is not merely one of geographical displacement, but an incredible journey of personal and professional growth as he mastered the art of sales, retention, customer support, training, onboarding, and human resources. Richard's tale is a testament to the power of calculated risks and a strong network of support, which inspired his forthcoming children's books. Communication is an art, and Richard is a master painter. We get a chance to delve into his palette of effective communication strategies and techniques. He introduces us to the 'buffer boomerang' - his secret weapon for handling difficult conversations with diplomacy and strategy. Richard encourages us not simply to speak, but to express with authenticity, listen actively, and respond strategically. He underscores the significance of constructive feedback along with the apt use of expressions and vocabulary. Lastly, Richard unravels the hidden connections between due diligence, travel, and relationship building. He advocates investing time to understand a person or organization's culture before engagement. He believes in the power of being present - it’s more than just showing up, it’s about being there, fully engaged, listening, and participating. Richard’s journey from Philadelphia to Costa Rica is the epitome of embracing different cultures, leading to personal and professional growth. So, plug in your earphones, press play, and let Richard take you on an unforgettable journey, equipping you with practical insights and inspiring you to take the leap toward growth and success.

BBC comedian DAZZA serves a deep fried message to COSTA RICA'S CALL CENTER

BBC comedian DAZZA serves a deep fried message to COSTA RICA'S CALL CENTER "This is the best Cameo message like I ever had the pleasure having to do, right? " Dazza is a fish supper expert who makes food and comedy videos for BBC The Social. Our telemarketing agents loved fried food and take some good tips from DAZZA on and off the phone. https://youtu.be/hNxUWKLHv7c?si=Qz8-lyj0lPG0vVNB "I usually get Cameo messages from people that know who I am. " Dazza travels across Scotland, sampling its finest fish suppers. He likes to deep fry food on the internet and stream on Twitch. That's it. His fanbase in Central America BPO is growing. "But for this one, this is for COSTA RICA'S CALL CENTER. What?" DAZZA continues to amaze his followers with a personal message to an offshore outsourcing company. His shares the episode: The Sausage Castle (Bangers and Mash) This is art on a plate - brace yourself. Dazza continues his comedy while reading, "So, the message reads a cool hello to my Tico-Taco-T.I.C.O. staff from myself, Dazza." Three times is the charm when referring to our nearshore customer service agents. He shares another video: Christmas Special Can Dazza make a good potato snowman? There’s only one way to find out. "We celebrated our 12th year anniversary in business. 12 years, woof! Jesus."Dazza has shown his ability to grow and remain a powerhouse in his industry. Our Latin American Call Center has the endurance to remain competitive. His episode: Curry Mince .Rate Dazza's plate and tell him if you think it looks like cat food. "Please mention our classic art deco, I love classic art deco, The classic art deco building. Not just art deco. The whole building." Dazza's humor hits home when describing a positive work environment. CCC is the crown jewel of Barrio Aranjuez. Dazza episode: Get Battered is back! Join Dazza as he heads down to Balloch to test out chippies there. "Neon marquees. A jukebox arcade." Gamification is important to build team morale and improve confidence while on a break from making calls. Dazza episode.: "Movie Night With Natalie And Dazza. It's impossible to watch a film with you. "and the American pinball machines."Dazza knows that having fun is essential to being cool. Our nearshore telemarketing staff enjoys a first call free play game room. Dazza episode: Social Media In Real Life! If people acted in real life the way that they do on social media, things would get weird. "A vintage 1984 Mercedes limo for VIPS."Dazza knows that traveling in style and comfort is the only way to go. Our clients are personally met at SJO for a smooth ride around Costa Rica. Dazza episode: EXTREME COMBAT SPORTS Dazza Rants What's wrong with a good old fashioned arm wrestle? "Pura Vida. I don't know what that means.Probably just insulted somebody."Ticos love when people use the local term for pure life. Dazza episode: When You Love Your Pet More Than Your Partner.When it comes to relationships, we all know the dog is more important than anyone else. "Costa Rica's Call Center, I hope you are having a smashing day." We appreciate the well wishes and enjoy each and every day that our phones ring and we can successfully assist our clients. Dazza episode: That's How They Proposed?! Dazza Rants .If you didn't propose in an over the top, did you even get engaged? "Congratulations on your 12th year anniversary. Hope you all enjoy it." The luxury of a track record speaks volumes. The offshore outsourcing industry has tough competition. CCC has the secret sauce. Dazza episode: Frankie's Fish And Chips In Shetland .Get Battered .We've reached peak fish and chips in Shetland! "It's gonna be another great 12 years. Pop me another message in 12 years and I will give another message for you." You can count on it. We look forward to your continued success as well. Dazza episode: Dazza's First Mukbang! Dazza eats some stuff. That's literally it... "I will see you all later folks. Have a good day. "If you keep giving good food tips, our days will get better. Dazza Tries A Chippy On The Ferry To Shetland .Dazza's on a ferry this time… so let's get boattered? The entire staff at COSTA RICA'S CALL CENTER appreciates the time and effort in making this video. PURA VIDA DAZZA. COSTA RICA'S CALL CENTER FAN PAGE: / 23284906585 www.COSTARICASCALLCENTER.COM Other fun Dazza episdodes: Fish Flops .Why would anyone want to wear these on their feet? Dazza tries out the festival food at TRNSMT. Nae mare fish suppers for Dazza, he's on the fancy scran at TRNSMT... Dazza and Natalie Rants. Natalie and Dazza can't agree on anything. Dazza Goes From Boy To Man In Aberdeen .Dazza goes from boy to man, all thanks to some chips. Bridge of Allan . Dazza reviews a chippy in Bridge of Allan and this time it's gluten-free!

Professional skateboarder MADARS APSE "kickflips" COSTA RICA'S CALL CENTER

Professional skateboarder MADARS APSE gives a smooth shout out to COSTA RICA'S CALL CENTER. "Much love for your guy's 10th year anniversary in business" https://youtu.be/fsdb1Z0hRQs Madars starts off his personal video by showing his smooth style to his Central American fans, "Hello hello to COSTA RICA'S CALL CENTER". As a top quality athlete,Madars can understands how tough competition can be. Just like the timeless pause in a BLUNT FAKIE MOVE, he gives us encouragement to celebrate a century in business,"Hope it is going to be 100 more". As a world traveler, the DC Shoes and clothing ambassador knows top style and class. He mentions our cool art deco building and neon marquees. In between events, we could see him chilling out in our Retro arcade game room with classic American pinball machines on free play. He also notices our 1950's style cafe for an authentic American diner experience in Barrio Aranjuez. The presentation takes an energetic turn when he acknowledges our classy style of transportation and wants to join the fun, "Classic Mercedes Limo for guests. Hope I get to come and visit one day. PEACE!" The shout out winds down with some words of wisdom from the famous skater, "Have a good day, week, summer and life" Finally, he ends the video with a send off smacker right at the camera's lens. The entire staff at CCC appreciates the time and effort in making this video. We look forward to following your successful career and hope that you can come and visit us one day. PURA VIDA MADARS APSE http://www.costaricascallcenter.com COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585

"I hope you guys are great, partying and celebrating"

Hamilton Evans Choreographs a cool shout out to Costa Rica's Call Center. "I hope you guys are great, partying and celebrating" https://youtu.be/Xb-1Axrvuvc The UK Dancer and International instructor starts off the video by saying, " A huge shout out to the staff at COSTA RICA'S CALL CENTER" The famous teacher knows how to acknowledge hard work and a business goal when he said,"Happy ten year anniversary" Hamilton has his own luxury of a track record by representing the Millennium Dance Complex, The Edge Performing Arts Center, and IDA Hollywood in the best light. Since Hamilton has traveled around the world with his highly demanded dance classes, he can truly understand and appreciate a solid work life balance to recharge his batteries. I am sure that his adventures in France, Spain, Poland, Russia, Japan, Singapore, and Norway have given him a chance to visit some solid gaming centers. He states his fondness for our office perks, "retro arcade game room. Have fun. Yeah!!!" CCC is the only call center in Central America with a classic art deco building, neon marquees, employee arcade, 11 pinball machines, 50s cafe, and old school Mercedes limo for vip guests The entire staff at COSTA RICA'S CAL CENTER appreciates the time and effort in making this video. http://www.costaricascallcenter.com COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585

DJ Music Producer Miss Channa energizes COSTA RICA'S CALL CENTER

DJ - Music Producer Miss Channa energizes COSTA RICA'S CALL CENTER. "Nice place to work I would say. Can I work there also?" https://youtu.be/NqsmWbzx1V4 The famous hardcore music Disc Jockey from Holland starts off the video with a hit, "Hey people from COSTA RICA'S CALL CENTER. It is Miss Channa over here". Her slick style follows through on a fan's personal request, "I received a message today from Grace and she wanted to give you all a special shout out because...because COSTA RICA'S CALL CENTER is 10 years in business, I heard." In order to be one of the leading producers of up tempo beats, Miss Channa knows first hand how important rhythm can be to make a positive medium experience. She acknowledges a happy place when she feels it, "It is an amazing place to work. I heard also..." The talent artist admires our art deco building with bright neon marquees on both corners. Fun loving Europeans enjoy their retro pinball machines too and can appreciate an authentic 1950's cafe experience. Traveling from one french core DJ show to another, Miss Channa likes to travel in style and notes our smooth option to special guests, "An awesome limo, a Mercedes! Very nice. Very nice." Miss Channa shows her clever side by making a very astute joke. Naturally, we would love to have her work with us at CCC. Yet, she sees a small challenge and says that she was kidding regarding working at the call center. The reason,"bit far away from here". 9,083 Kilometers to be exact from Costa Rica to Holland. Finally, Miss Channa ends the presentation with the final well wishes, "But, nonetheless to say have a great celebrating and a nice day. Bye everybody!" The entire CCC staff loved your smile and energy. Thank you for taking the time and effort. It is clear why you shine and can get a party moving with positive vibes. We look forward to following your exciting career and hope you can DJ in Costa Rica one day. PURA VIDA MISS CHANNA! https://youtu.be/NqsmWbzx1V4 http://www.costaricascallcenter.com COSTA RICA'S CALL CENTER FAN PAGE: https://www.facebook.com/groups/23284906585