Thursday, June 20, 2024

Richard Blank on Leadership, Language, and Starting a Business in Costa ...

The Successful Quitters podcast. A telemarketing style from Philadelphia taught in Central America. Special guest Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together! Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg

Tuesday, June 18, 2024

The Successful Quitters podcast. North America telemarketing style in Central America with Richard Blank.

"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together! Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg

The Successful Quitters podcast. North American telemarketing in Central...

The Successful Quitters podcast. A North American telemarketing in Central America with Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together! Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/hMEUKX-aZbg

Monday, June 17, 2024

E045 - The Power of Positive Communication and Respect Advice for Living...

Richard shares his experience of living abroad, starting with his time in Spain and then his move to Costa Rica. He emphasizes the importance of immersing oneself in the language and culture of a foreign country to truly learn and grow. Richard also discusses the process of obtaining visas and the need for legal assistance when dealing with contracts and property in a foreign country. He highlights the value of positive communication and treating others with respect in both personal and business relationships. In this conversation, Richard shares his experiences of living abroad, specifically in Spain and Costa Rica. He talks about the initial excitement and adventure of arriving in a new country, describing the sights, sounds, smells, tastes, and feelings he encountered. Richard also discusses the social aspects of living abroad, including making friends and immersing himself in the local culture. He then delves into the process of starting his own business in Costa Rica and offers advice for those considering living abroad. He emphasizes the importance of being respectful, street smart, and open to new experiences. Richard concludes by encouraging listeners to live their own lives and not let naysayers or negative influences hold them back. Takeaways Immersing oneself in the language and culture of a foreign country is essential for personal growth and learning. Obtaining visas and dealing with legal matters in a foreign country may require the assistance of an attorney. Positive communication and treating others with respect can lead to better personal and business relationships. Taking risks and pursuing opportunities abroad can lead to unexpected and fulfilling experiences. Living abroad can be an exciting and adventurous experience, filled with new sights, sounds, smells, tastes, and feelings. Socializing and immersing oneself in the local culture is an important part of the expat experience. Starting a business in a foreign country requires careful planning, hiring specialists, and adapting to local laws and regulations. It is important to be respectful, street smart, and open to new experiences when living abroad. Don't let naysayers or negative influences hold you back from pursuing your dreams of living abroad. Sound Bites "I wanted to live again. And I know I was going back to where I was going to be." "What did I see? Rainforest. What did I hear? Monkeys. Birds. Amazing." "What did I smell? The freshest air could ever breathe. What did I taste? Come on, man. Look at the food that's here. And what did I feel? The warmest weather. It felt amazing, like a warm bath." "It's almost like going back in time 20 or 30 years. People are family oriented, God fearing. All the neighbors know one another. People walk arm in arm, hand in hand. Kisses on the cheek, which I always think is cool."

Friday, June 14, 2024

Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank.

On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stories, and of course, how and what products our guests are passionate about. We also let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. Episode #16. Your host, Michon Ellis, talks with Richard Blank of Costa Rica Call Center. Costa Rica Call Center is a state-of-the-art BPO telemarketing outsource company. CRCC's crew is bilingual and capable of handling any size BPO while offering expansion or staying in contact of customers without stress or added time to hire and train telemarketers yourself. Michon Ellis: Entrepreneur, Chief Marketing & Communications Officer; Growth Driver, GTM Strategist - Former McDonald’s Director of Global Communications A growth-oriented Chief Communications Officer with more than 25 years of global and domestic corporate communications and public relations experience. A 25-year corporate communications veteran and public relations entrepreneur, Michon Ellis is an influential leader recognized for building and reviving powerhouse brands in public, private and regulated business environments. Michon founded, grew and then sold a successful media production company (Job Search Television Network) and a marketing and corporate communications agency (LimeGreen Moroch) that provided omni-channel internal and external communications support to blue-chip clients such as Johnson & Johnson, Coca-Cola, Beam Suntory and Bacardi. Michon is involved with a number of national non-profit organizations and serves on national advisory boards and committees. Organizations include the Economic Club of Chicago, Black Public Relations Society, MHub, First Tee of Greater Chicago, The Posse Foundation, National Association of Asian-American Professionals and 100 Black Men of America. A former Division I football player, Michon earned his BA degree from Miami University in Oxford, Ohio. Michon currently serves a the managing director of the Chicago office for Toronto-based, Livewire Communications, an employee communications and corporate change management agency. Prior to his leadership role at Livewire Communications, Michon was founder and chief executive officer at CLOUT, LLC., a public relations and corporate communications consultancy based in Chicago and servicing clients nationally. Prior to CLOUT, Michon also has held high-profile roles within the corporate communications industry . . . most notably serving as Director of Global Corporate Communications for the McDonald’s Corporation. Before his eight-year tenure with McDonald’s, Michon held executive positions at many levels for some of the nation’s leading marketing communications agencies including Edelman, Porter Novelli and Ketchum Communications. Michon Ellis is a dynamic storyteller and inspirational speaker best known for captivating audiences with his authentic and personal tales of being an entrepreneur in the communications industry. Whether giving a keynote address at a large corporate event or speaking to a small group of business leaders in an intimate setting, Michon is motivating the masses . . . especially those looking to reinvent themselves for entrepreneurship. Michon shares valuable tips on how vision drives success, and providing strategies for overcoming obstacles personally and professionally. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #Street SmartBusinessLeadersPodcast #Michon Ellis
Understanding virtual consumers mindset with Richard Blank. Street Smart Business Leaders Podcast. https://youtu.be/36rIzAlj4c0