Mastering Soft Skills in Sales #sales #salestips

Big Performance Podcast. Richard Blank shares his technique for maintaining positive communication in sales. Learn how to use soft skills and strategic questioning to overcome objections and build trust

The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank.

Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9 The Adaptive Executive podcast host, founder, and CEO of Five C Consulting Greg Ballard is based in Northern Virginia. Greg has 25+ years of extensive experience in management and leadership development for start-ups, corporate, entrepreneurial, and faith-based enterprises. Five C Consulting works with a diverse set of clients ranging from mid-size tech companies, large government agencies, military, and non-profits to radically improve strategic investments and organizational performance. Greg has led and managed over 300+ business units and has mentored more than 225 leaders. Listen in on “The Adaptive Executive” where they share stories from leading executives and discuss how to keep yourself and your organization adaptive and your employees engaged. In this episode, Greg Ballard and I discuss applying the mindset of being both adaptive as an executive and being innovative at the same time when working though organizational development processes and opportunities. Also hear why asking great questions can really have an impact on your team and the innovation in your organization. Check out the episode now! Greg Ballard is the founder and CEO of Five C Consulting, a boutique firm based in Washington, D.C. Metro. His company works with a diverse set of clients ranging from mid-sized tech companies, large government agencies, military, and non-profits to radically improve strategic people investments and organizational performance. With over 20+ years of experience, Greg has developed extensive experience in management and leadership development through start-up, corporate, entrepreneurial, and faith-based enterprises. In prior roles, Greg has led and managed business units of 300+ and has personally mentored over 225 leaders. Greg has facilitated 300+ classroom/workshop experiences and organized or supported 1,400 large event experiences. Over the past six years, Greg has actively worked with CEO’s, operational executives, mid-level managers, and small business owners to improve their mindset, business habits and overall approach to management and leadership. He has helped executive professionals improve productivity, communicating difficult feedback, navigating politics, influencing, strategic decision making, mindset, designing habits that last and other management and leadership challenges. Greg holds an undergraduate degree in Cross-Cultural Communications and has participated in or led eight foreign service trips around the world. Greg is active in his community, a member of a regional chamber, and support of several non-profit organizations. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #THEADAPTIVEEXECUTIVE #GREGBALLARD #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow

The Adaptive Executive Podcast. Positive Call Center Culture with Richard Blank. Episode 19. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxHzYkpYO9

Tech Your Business Podcast with Peter Banigo. An Outsourcing Operations ...

Tech Your Business Podcast with Peter Banigo. An Outsourcing Operations Overseas with Richard Blank. Tech Your Business A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology. In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #27. Outsourcing Operations Overseas. Get tips on outsourcing operations overseas from call center expert Richard Blank of the Costa Rica Call Center! In this episode, Richard shares 16+ years of lessons learned on managing remote teams effectively, competing with industry giants like Amazon, and the pros and cons of outsourcing vs handling operations in-house. Gain insights into building company culture, empathy and flexibility when leveraging global talent to drive efficiency and results for your business! Richard shares lessons learned from 16+ years running a call center abroad, including the importance of company culture, empathy, flexibility and frugality. They discuss strategies for competing with industry giants, tips for effective remote team management, and the pros and cons of outsourcing vs handling operations in-house. An insightful conversation on leveraging talent globally to improve efficiency and boost results! Hosted by Peter, an accomplished tech and business expert, the 'Tech Your Business' podcast is your go-to resource for all things tech, business, and growth. Brought to you by Target ICT Ltd, a leading provider of innovative tech solutions and consulting services dedicated to empowering businesses to reach new heights. If the Tech you use in your business overwhelms or frustrates you, if you want to learn about new ways to implement Technology to boost productivity and profitability without getting bogged down in technical jargon? This is the place for you. Target ICT was launched in 2018 after the founder's journey through 8 years of running multiple businesses. While tech tools offer a distinct advantage to every business, they are often presented in a way that makes them difficult and overwhelming to adopt, with an overload of industry jargon. This creates a situation where clients are unable to fully utilize these tools due to the added complexity. Target ICT was founded by someone who has owned both online and brick-and-mortar businesses and can fully empathize with the struggles and frustrations of fellow business owners. The Tech Your Business podcast was launched in 2022 as a free resource to help this demographic! Target ICT was started to apply the founder's decade of experience in using Tech to stay ahead in business. If you are tired of Tech providers who don't understand the needs of your business, too good to be true guarantees and fancy, jargon-filled presentations from service providers who don't deliver, You are in the right place. We are registered with the Companies House in England and Wales At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals. One windy day in February, 2018, while taking a stroll down New Walk in the middle of Leicester, our founder got the idea for Target ICT Ltd. This was to combine his lifetime love for Technology, decade of starting businesses where technology gave an edge, ability to break down and communicate complex concepts simply as well as his love for problem solving. The Problem You start a business to render a service you're good at. In today's world, you typically need technology to get things running more efficiently and you end up spending so much time picking the right Tech or fixing Tech that breaks (which it does all the time). This can be a frustrating and time wasting experience for any business owner. More Of The Problem Many businesses turn to tech consultants for help. The issue? These consultants often have deep technical knowledge but lack business insight. This leads to communication gaps filled with jargon and solutions that don’t quite fit your needs. It’s a mismatch that costs time, money, and peace of mind. About Us After starting businesses in various continents in food, procurement, ecommerce, IT and Fashion over a decade where Tech was his unfair advantage, our founder saw the struggles others faced with technology. He started Target ICT to bridge this gap. We’re here to be your tech partner, speaking your language, and focusing on what matters most: your satisfaction. No jargon, just solutions that work for your business. We are registered with the Companies House in England and Wales with Company Number 11224642 and VAT Number GB 435228308. Our Mission At Target ICT, our mission is to empower businesses by making technology accessible and effective. We strive to provide clear, jargon-free communication and tailored solutions that meet the unique needs of each business, ensuring they can focus on what they do best. Our Vision Our vision is to be the leading tech partner for forward thinking businesses globally. We aim to create a world where technology seamlessly supports business growth, innovation, and efficiency without causing stress or confusion.. Our Values How We Work At Target ICT, our core values revolve around clarity, empathy, integrity, innovation and client satisfaction. We are committed to ensuring client fulfillment by providing clear, jargon-free communication and tailored solutions that genuinely address the unique needs of each business. We approach every interaction with empathy, recognizing the distinct challenges our clients face. Operating with transparency and honesty, we build trust through consistent and reliable service. By staying at the forefront of technology, we offer the most innovative solutions to help our clients achieve their business goals. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #techyourbusiness #PeterBanigo #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow tech your business podcast, Peter Banigo, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/KyMPTWv_arc

The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank

Miss Liz Serves a different T-E-A with a humanitarian mission approach. Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time. IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SAVOR THE DELIGHTS OF TEA AND KNOWLEDGE IN UNISON. https://youtu.be/u114-x0TJ0o Engage, rejuvenate, and evolve as we partake in the enriching ritual of tea, a companion through life's diverse passages. UNLEASH THE POTENTIAL OF T.E.A Ponder this: What does T.E.A represent for you? T - Treasure the moments. E- Embrace growth. A- Aspire toward a brighter future Miss Liz Teatime Embark on a journey with Miss Liz, a trailblazer committed to transforming T.E.A (Teaching Educational Awareness) by reimagining the power of storytelling. With appearances in various media outlets and global speaking engagements, Miss Liz is revered for her innovative approach to driving change, empowerment, and action. She embodies the resilience and authenticity within each individual, much like the symbolism of a robust infusion of tea. Miss Liz's Tea Parties was first started in 2015. She also created the TeaBag Story Award/ Junior Award along with JC's Wood Creations. Themes Tea and Food all match together. Miss Liz has done Bacon Tea Party, Chocolate Tea Party, Lemon Tea Party and Strawberry Tea Party to date. This includes dressing up in your best tea dress-up and colour-matching the theme. Fun for all ages, men, women and children, is always welcome. There is a little something for everyone. Starting in 2019 behind the scenes, then in 2020, virtual teatimes globally came to life with over 350 teatimes under her teapot belt. Miss Liz is spilling teas to bring awareness that we all can make a difference for humanity. In over 65 plus countries, her guests come in virtually from around the globe. Touching over 105 topics ranging from Abuse, Grief, Mental Health, Empowerment, Organizations, Authors, Actors and Leaders. ? Miss Liz is heard, seen and broadcast to multiple platforms through live streaming and recorded pass teatimes., radio stations, apps and podcast locations around the virtual land of the internet and airwaves. Miss Liz is also a content writer for feature business magazine sharing tea in a new perspective way. Spilling our authentic teas creates a ripple of difference in others' lives and brings back humanity in a new way. Miss Liz Her Mission Welcome to Miss Liz T-E-A Media, the groundbreaking platform that thrives on sharing real stories, experiences and opinions. Our mission is to promote empathy and understanding by sharing unique perspectives. We strive to create a community that encourages fruitful discussions and mutual growth. We have collected an array of diverse voices and ideas, so no matter who you are, you are sure to find someone who speaks to you. Join us for a cup of tea and passionate conversation. Miss Liz's magic mugs Her Vision I aim to use storytelling at Miss Liz's T-E-A media source to connect with people and foster community. Through our unique approach, we create content that resonates with each individual, making a meaningful impact in their lives. We believe in the power of stories to bring people together and to inspire change. Miss Liz’s Ideal customers are people who are looking for different out of the box experiences through her Tea Parties. Miss Liz’s also hosts Teatime with Miss Liz where she has guest on her Teatime that have created a change in the world ??. Miss Liz has open her platform to any organization, foundations, projects, services and individuals who may not be known to the world. Her ideal customer are ones who would like to be seen through a different layout and make a difference through a cup of tea. Break the stigma silence cycles and patterns that we so often are unaware of. Customer that are open to creative unique layouts that create a difference in the lives of everyone attended a Tea Party or Teatime. Miss Liz’s Tea Parties, in business since 2015, is a one-woman powerhouse podcast that serves a diverse audience aged 45-99. We specialize in collaborations, referrals, workshops, speaking engagements, and more. Our mission? To inspire through hard work, dedication, and consistency. We believe in making a difference, one story at a time. Miss Liz’s Tea Parties and Teatime are unique one of a kind events. Miss Liz bring a tea experience to a whole new level by bringing in unique themes and menus adding in topics of open discussion with guests from around the globe bringing the flavour to the table making each Tea Party a once in a lifetime journey. Through a new way of leading and serving T-E-A teaching educational awareness of diversity and inclusion across the globe. Miss Liz take you on a journey of connection TeaBag Stories that she has at each of her events. She creates changes and give the ripple effect through a cup of a tea. By bringing in a touch of Miss Liz’s flavour and creatively that thinking out of the box can make a difference. With Miss Liz’s Tea Parties and Teatimes she bring awareness to organizations, foundations, projects, services and individuals who made not always be known or aware of. Miss Liz raises money for different services etc. She break the cycles patterns stigma that is often put in the shadows and brings it to light. For more on Miss Liz Tea Parties making a difference check out the website at: www.misslizsteatime.com 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TeatimewithMissLiz #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Teatime with Miss Liz, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Enjoy a hot cup while listening. The Teatime with Miss Liz Podcast with special guest Richard Blank. https://youtu.be/u114-x0TJ0o

The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Ric...

Teatime with Miss Liz Richard Blank Chief of Costa Rica’s Call Center com Miss Liz Serves a different T-E-A with a humanitarian mission approach. Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time. IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SAVOR THE DELIGHTS OF TEA AND KNOWLEDGE IN UNISON. Engage, rejuvenate, and evolve as we partake in the enriching ritual of tea, a companion through life's diverse passages. UNLEASH THE POTENTIAL OF T.E.A Ponder this: What does T.E.A represent for you? T - Treasure the moments. E- Embrace growth. A- Aspire toward a brighter future Miss Liz Teatime Embark on a journey with Miss Liz, a trailblazer committed to transforming T.E.A (Teaching Educational Awareness) by reimagining the power of storytelling. With appearances in various media outlets and global speaking engagements, Miss Liz is revered for her innovative approach to driving change, empowerment, and action. She embodies the resilience and authenticity within each individual, much like the symbolism of a robust infusion of tea. Miss Liz's Tea Parties was first started in 2015. She also created the TeaBag Story Award/ Junior Award along with JC's Wood Creations. Themes Tea and Food all match together. Miss Liz has done Bacon Tea Party, Chocolate Tea Party, Lemon Tea Party and Strawberry Tea Party to date. This includes dressing up in your best tea dress-up and colour-matching the theme. Fun for all ages, men, women and children, is always welcome. There is a little something for everyone. Starting in 2019 behind the scenes, then in 2020, virtual teatimes globally came to life with over 350 teatimes under her teapot belt. Miss Liz is spilling teas to bring awareness that we all can make a difference for humanity. In over 65 plus countries, her guests come in virtually from around the globe. Touching over 105 topics ranging from Abuse, Grief, Mental Health, Empowerment, Organizations, Authors, Actors and Leaders. ​ Miss Liz is heard, seen and broadcast to multiple platforms through live streaming and recorded pass teatimes., radio stations, apps and podcast locations around the virtual land of the internet and airwaves. Miss Liz is also a content writer for feature business magazine sharing tea in a new perspective way. Spilling our authentic teas creates a ripple of difference in others' lives and brings back humanity in a new way. Miss Liz Her Mission Welcome to Miss Liz T-E-A Media, the groundbreaking platform that thrives on sharing real stories, experiences and opinions. Our mission is to promote empathy and understanding by sharing unique perspectives. We strive to create a community that encourages fruitful discussions and mutual growth. We have collected an array of diverse voices and ideas, so no matter who you are, you are sure to find someone who speaks to you. Join us for a cup of tea and passionate conversation. Miss Liz's magic mugs Her Vision I aim to use storytelling at Miss Liz's T-E-A media source to connect with people and foster community. Through our unique approach, we create content that resonates with each individual, making a meaningful impact in their lives. We believe in the power of stories to bring people together and to inspire change. Miss Liz’s Ideal customers are people who are looking for different out of the box experiences through her Tea Parties. Miss Liz’s also hosts Teatime with Miss Liz where she has guest on her Teatime that have created a change in the world 🌎. Miss Liz has open her platform to any organization, foundations, projects, services and individuals who may not be known to the world. Her ideal customer are ones who would like to be seen through a different layout and make a difference through a cup of tea. Break the stigma silence cycles and patterns that we so often are unaware of. Customer that are open to creative unique layouts that create a difference in the lives of everyone attended a Tea Party or Teatime. Miss Liz’s Tea Parties, in business since 2015, is a one-woman powerhouse podcast that serves a diverse audience aged 45-99. We specialize in collaborations, referrals, workshops, speaking engagements, and more. Our mission? To inspire through hard work, dedication, and consistency. We believe in making a difference, one story at a time. Miss Liz’s Tea Parties and Teatime are unique one of a kind events. Miss Liz bring a tea experience to a whole new level by bringing in unique themes and menus adding in topics of open discussion with guests from around the globe bringing the flavour to the table making each Tea Party a once in a lifetime journey. Through a new way of leading and serving T-E-A teaching educational awareness of diversity and inclusion across the globe. Miss Liz take you on a journey of connection TeaBag Stories that she has at each of her events. She creates changes and give the ripple effect through a cup of a tea. By bringing in a touch of Miss Liz’s flavour and creatively that thinking out of the box can make a difference. With Miss Liz’s Tea Parties and Teatimes she bring awareness to organizations, foundations, projects, services and individuals who made not always be known or aware of. Miss Liz raises money for different services etc. She break the cycles patterns stigma that is often put in the shadows and brings it to light. For more on Miss Liz Tea Parties making a difference check out the website at: www.misslizsteatime.com 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TeatimewithMissLiz #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Teatime with Miss Liz, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/u114-x0TJ0o

A Conversation about Life and Success. Richard Blank and Johannes Stockb...

Johannes Stockburger

Episode 215: Richard Blank - CEO Costa Rica Call Center

In this episode, Dr. Laura Sicola interviews Richard Blank, the CEO of Costa Rica's Call Center, about the importance of communication skills and influence in the business world. They discuss the value of soft skills, such as foreign language proficiency, and the need to recognize and leverage one's unique talents. Richard challenges listeners to improve their voicemail messages and congruence between their audio and visual presence. They also talk about the importance of giving people a personalized outbound voicemail message and the impact it has on the impression they leave. He emphasizes the importance of trust, faith, and having a sense of humor in building relationships and achieving success. In this episode you will learn: ● Character during chaos is an important leadership trait. ● Promote individuals based on their strengths and redirect them to roles where they can excel. ● Express appreciation and acknowledge the contributions of team members. ● Take calculated risks and communicate with stakeholders about challenges and unique aspects of the business. Soft skills, including foreign language proficiency, are valuable and marketable skills in the business world. ● Recognize and leverage your unique talents and skills, and don't downplay their importance. ● Improve your voicemail message and ensure congruence between your audio and visual presence. ● Give a personalized outbound voicemail message to make a positive impression. ● Be the lone voice of dissent when necessary and advocate for others. About Richard Blank: At 27 years old, Richard relocated to Costa Rica to train employees for one of the larger call centers in San Jose. He has trained over 10 000 bilingual telemarketers over two decades. Richard has the largest collection of restored American Pinball machines and antique Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. For more books, online programs and other materials produced by Dr. Laura Sicola and Vocal Impact Productions, go to: https://vocalimpactproductions.com/vi... For more information go to https://vocalimpactproductions.com or https://speakingtoinfluence.com