The Thoughtful Entrepreneur by Josh Elledge. Episode 1312 with Call Center CEO Richard Blank

You’re gonna love this show. SEVEN DAYS A WEEK, we cover a wide range of topics (within 15-20 minutes). We cover topics like scaling challenges, leadership, funding, marketing, and sales. We'll also let our guests share on the subjects they're well-known for. You’re going to hear real stories, from real people. THE THOUGHTFUL ENTREPRENEUR PODCAST On this DAILY founder-stories podcast, your host, Josh Elledge encourages entrepreneurs to share not only their expertise but their stories and their hearts. In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the CEO, President, and Bilingual Telemarketing Trainer of Costa Rica’s Call Center, Richard Blank. UpMyInfluence quickly and easily creates B2B sales with our guaranteed proven processes – All with ZERO paid ads. We facilitate 2-3 high-level introductions each week for Agencies, Consultants, Coaches, and other B2B Service providers. https://youtu.be/xdsImuJOnvE We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. We make introductions for you to high-level customers, decision-makers, investors, busy clients, and influencers. We have a network of more than 100 podcasts that allow us to get you connected. B2B Sales appointment setting Pro bono, Coaching, or Full Service offerings US Military Veteran Owned We believe that every person has a unique message which can positively impact the world. Even YOU! As a daily show, we're actively seeking guests. Costa Rica’s Call Center is a bilingual call center with high caliber college educated employees. Richard explains that ecotourism, cost of living, and culture are major advantages to living in Costa Rica compared to countries such as The United States. Costa Rica’s Call Center was created when Richard worked at a friend’s call center in Costa Rica teaching English. The work was something he gravitated to and decided he wanted to start his own call center business venture. Richard explains they work to fulfill the needs of the client and agent by providing support, training, and adequate hiring. Richard explains that he helps make his employees feel more confident in their language skills and broaden their vocabulary to aid them in their work duties. Costa Rica’s Call Center sets itself apart from other competitors as they are bilingual with an incredible skill set that also upholds the reserved values of Costa Rica. Richard explains a misconception about working with Costa Rica’s Call Center is getting a cheaper price because that is the price commonly used by other call centers in different countries such as India. Another misconception is the being able to partner with the company and not blurring ideals between the two such as using profanities when they do not do so as things work differently between different areas. Key Points from the Episode: What Costa Rica’s Call Center is Advantages of Costa Rica How Costa Rica’s Call Center was created The importance of linguistics How Costa Rica’s Call Center differs from its competitors Misconceptions of using Costa Rica’s Call Center Hi! I'm Josh Elledge, founder of UpMyInfluence. Thanks for wanting to learn a bit more about who we are and about our purpose! I BELIEVE EVERYONE HAS A MESSAGE THAT CAN POSITIVELY IMPACT THE WORLD I help thoughtful business leaders to completely book out their sales calendar with high-level, premium customers and partners, by leveraging their authority and harnessing the power of relationships. If you have authority in your industry, STOP competing with amateurs in the 'red ocean' of spammy lead generation. Lead with generosity instead. I founded my last company SavingsAngel.com - which I scaled to 7-figures in annual sales with zero paid ads. I truly believe like Robert Stephens, founder of GeekSquad who said, "Advertising is the tax you pay for being unremarkable." I chose, instead, to lead in generosity through more than 2,500 media appearances. Armed with remarkable success in PR, I served pro-bono in my local startup community - mostly with military-owned, women-owned, and minority-owned small businesses - helping to co-create the same success I had for many years. This led to unintentionally launching UpMyInfluence in 2014 as a media consulting and PR agency. After a few short years, we discovered that our approach to gaining PR for clients was far more valuable in gaining them sales and growing consistent and predictable revenue. When our first B2B sales client scored six figures in sales in 90 days without paid ads, we realized we had something extremely powerful in our hands. We've since helped hundreds of clients build consistent and predictable B2B sales by leveraging their authority, generosity, and platform. We leverage authority, generosity, and platform to fill your sales schedule with clients that are otherwise immune to traditional lead generation marketing tactics. OUR CORE VALUES & VALUE NARRATIVES No good treasure hunt starts without a map. And no good business should start without one either! At UpMyInfluence, everything we do is guided by 5 core values designed to keep us on course no matter where we roam. We hope our “map” will not just resonate with you–but prompt you to think about what’s guiding your brand and business as well. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Thoughtful Entrepreneur, Josh Elledge, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #ThoughtfulEntrepreneur #JoshElledge #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Thoughtful Entrepreneur Episode 1312 by Josh Elledge. Special guest Call Center CEO Richard Blank https://youtu.be/xdsImuJOnvE

Episode 237 - Overcoming Fear and Embracing Growth with Richard Blank

About the Episode: In this episode of the Growth Ready podcast, Richard Blank shares his inspiring journey from a Spanish major to the CEO of Costa Rica's Call Center. He emphasizes the importance of being prepared for growth, overcoming fear, and the value of self-respect. Richard discusses his experiences in building a business, navigating challenges, and the significance of mentorship. He also highlights the joy of pursuing personal passions, such as his love for pinball machines, and how they contribute to a fulfilling life. The conversation concludes with insights on maintaining composure in chaos and the journey of growth and fulfillment. Learn more about Richard and his company thru Linkedin at @costaricascallcenter Takeaways: -Being growth ready means being fully prepared. -Fear can be a motivator if managed correctly. -Self-respect is crucial for personal growth. -Opportunities often come disguised as challenges. -Building a business requires patience and perseverance. -Passion fuels success in business endeavors. -Mentorship plays a vital role in personal development. -Maintaining composure during chaos is essential. -Self-awareness helps in making informed decisions. -Fulfillment comes from pursuing what you love.

SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life.

Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness. Hussein Taleb The SuccessGrid Podcast Growth, Business and Entrepreneurship Episode 138 https://youtu.be/tCTRrv7uJ7E https://youtu.be/HJ2VjdUD89o I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success SuccessGrid Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards. Funnels Secrets How to Build Your Own Online Business From Scratch. SuccessGrid Academy The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business. Metalaholic Shop We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life on the SuccessGrid TV. https://youtu.be/tCTRrv7uJ7E https://youtu.be/HJ2VjdUD89o

SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Ric...

SuccessGrid TV. A Jordanian podcast with Hussein Taleb. How grit got Richard Blank to Costa Rica to live a true life. Hey, Hussein Taleb here! I am the the Founder of SuccessGrid.com and I am so grateful you're here to be part of this awesome community. I love connecting with people who have a passion for Entrepreneurship, Self Development & Achieving Success. I started this website with the intention of educating and inspiring people to always strive to Raise the Standards to Achieve Greatness. Hussein Taleb The SuccessGrid Podcast Growth, Business and Entrepreneurship Episode 138 I live in Jordan. And I’m passionate about Learning and knowing more about lots of things Such as personal Growth, Business and basically anything about the Internet Launch Profitable Funnels & Become an expert with Free Video Certification Course and Accelerate Your Success SuccessGrid Everything starts inside your own mind and how would you like to achieve more in your own life and Raise Your Standards. Funnels Secrets How to Build Your Own Online Business From Scratch. SuccessGrid Academy The Place Where You Learn in the Fields of Self-growth, Entrepreneurship, and Business. Metalaholic Shop We want to provide amazing people who each have unique passions, for the music and the instruments. we strive to make clothing that is a representation of our customers and the things they love. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ Hussein Taleb, SuccessGrid TV,Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #HusseinTaleb #SuccessGridTV #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow https://youtu.be/tCTRrv7uJ7E

Improving Sales Leadership and Corporate Culture

Learn more about Sales, leadership, strong corporate culture, telemarketing outsourcing, and becoming successful in conflict management strategies with clients with CEO Richard Blank. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers and became CEO of Costa Rica Call Center in 2008. It doesn't matter what size business you have or the type of business you have. You can always improve your communication skills.

re: Flipping the Script on Call Center Work with Richard Blank

When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. Key Topics: 1. Gravitating towards groups of people as a kid 2. Guilt and expectations in younger life 3. Mastering levels to become grounded and meet your goals 4. Discovering a passion for speaking Spanish 5. The importance of delegation as an entrepreneur 6. Generational differences in interpersonal communication and work ethic 7. Training in order to educate and help employees make personal connections 8. What it’s like running a bilingual call center 9. The buffer-boomerang technique of connecting 10. Leaving ego at the door 11. Nurturing long-term, life-long friendships 12. Spirituality is about letting go