Empathy and Dignity in Customer Support.IT SMELLS LIKE MONEY PODCAST

Smells Like Money Podcast. The DooDoo Diva's special show! "Call Me, OK?" Season 3 Episode #10. the Doo Doo Diva has been spreading her knowledge through episodes for over a year now. With an impressive itinerary of guests, The Smells Like Money podcast discussed a wide range of topics, from navigating demographic pools to understanding your clientele. Listen to the latest episode in the playlist below. Listen to this latest episode of “The DooDoo Diva's Smells Like Money Podcast” Season 3 Episode #10. Richard Blank talks about how call centers are essential in building businesses and how this can be applied in the Wastewater Infrastructure Industry. He starts by stating that the first thing to alleviate getting unlikely experiences for a small company as well as a medium size company is that the company should do more voice support instead of non-voice support, because if you're just pressing buttons or filling out a form, it can raise temperature levels and frustration. Richard also states that it's very easy to retain a client, to get a referral and maybe even upsell. This episode covers: ? Executing Voice Supports rather than Non-voice for Small or Medium Businesses ? The Affordable Consideration of Outsourcing your Customer Service Call Center ? Foreign Outsourcing Increases Business at 95% Literacy I hope you find this episode as informative and as exciting as we have. We take the mystery out of digital marketing and PR. Whether through our DIY e-courses and coaching programs or our done-for-you or done-with-you services, we are passionate about helping businesses in the wastewater infrastructure, treatment and related civil infrastructure sectors thrive, not just survive in the new digital selling environment. You may have read some of my articles in Municipal Sewer & Water, Treatment Plant Operator, Cleaner, Trenchless Technology and more. I’m also a contributing author in two books that are in the Library of Congress and have been frequently invited to speak at national and international conferences such as WWETT. I have a deep understanding and love for what professionals in this vital industry do everyday and what it takes to be successful. My weekly podcast is dedicated to delivering industry know-how from industry pros who know how. It is my way of giving back to an industry that has been so very good to me. If you work with me and my team you’ll experience the benefits of our four recurring pillars: Integrity, Respect, Generosity and Creativity. Our Goal: Exceptional ROI—Each client-centric solution is built with YOUR intended Return On Investment in mind. ? Integrity: In marketing and consultancy, integrity is critical, our word is our bond. The conversation and subsequent narrative thrives on it. ? Respect: Business relationships are sustained by mutual respect. Our team’s approach to understanding your needs and developing solutions is built on respect and extends to your end-user or client. ? Generosity: The complexity of some issues requires a generous attitude. Our team has combined industry experience of more than 100 years. When we accept a client, our approach is to accomplish and exceed your expectations thru the filter of generosity. ? Creativity: The use of creativity to achieve sustainable solutions is our pedigree. When you partner with us, our creativity goes into high gear. As a result, we utilize a creative approach to solve problems, implement our solutions and enjoy the intended ROI. Our business has two divisions: ? Creative Raven is a full-service boutique marketing and business development firm. We deliver a diverse range of creative production and consulting services to our clients, from one experienced source. ? The TUIT Group (TRAIN.UNDERSTAND.IMPROVE.TRANSFORM) delivers an array of educational resources that include e-courses, training and coaching programs. Videos produced by Creative Raven for our clients and our work in the field of water, wastewater and underground infrastructure. also included are videos shared with us from some of our customers. Just remember one thing, that if you have people like this, you always have to extend empathy and give them their dignity. Because just like yourself, it's one of the toughest businesses that have its moments. The same thing with telemarketing as well. We want to put that in the best light. And Suzanne, thank you so much for having me on. You are the diva and I love it. Well, thank you so much, because I think with that closing remark, you're absolutely right, is that it is a tough job. And I think that that's why it's hard to find people, because often when they're getting the call, they're dealing with someone who is in crisis and having a problem. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #itsmellsofmoney https://youtu.be/34gd7WOS-Eo?si=Mx2dVONfLCY9_eYO https://youtube.com/shorts/iw9lRh8EKEo

Richard Blank's Journey to Costa Rica.Get Down To Business weekly radio ...

Get Down To Business weekly radio show. Scott "Shalom" Klein learns all about call centers. Join Scott "Shalom" Klein each week and get down to business! An avid networker and dedicated entrepreneur, Shalom will share the advice you need, the strategies that work and the stories of success to help you with both business and jobs. Special guest, Richard Blank of Costa Rica's Call Center. An avid networker and dedicated entrepreneur, Shalom will share the advice you need, the strategies that work and the stories of success to help you with both business and jobs. Get down to business is powered by Tandem HR. Exceptional workplaces. Exceptional people. The Get Down to Business podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. A talented communicator and engaged entrepreneur, Scott "Shalom" hosts a weekly radio show where he gets down to business! The format features interviews with leaders in business, employment and politics as well as strategic advice on building your business, success stories and finding jobs. Tune in on Sundays at 6pm on AM 560 WIND. Speaker An in-demand keynote, Scott "Shalom" has spoken at hundreds of businesses and organizations throughout Chicagoland. The short list: 890 WLS, Adventist Health System, Alpha Epsilon Pi, Agudath Israel, American Zionist Movement, B’nai Brith, BNI, CannaSearch, Chicago Cubs, City of Evanston, Congregation BJBE, DePaul University College of Communication, Field Glass, First Bank & Trust, Hillel International, Jewish Vocational Service, Jewish United Fund, Kehillat Chovevei Tziyon, Keshet, Lubavitch Chabad of Illinois, Maurice Sporting Goods, Nielsen, Northwestern University Kellogg School of Management, Rutgers University Dept. of Entrepreneurship, Spertus Institute, Temple Jeremiah, The Mineral and Materials Society, Vistage and many other groups of staff, volunteers and students. Networker An avid and accomplished networker, Scott "Shalom" has produced hundreds of speed networking events and brings vast event management experience to each organization he works with. He’s the founder of Jewish B2B Networking (JB2B), a business and employment networking organization that hosts events, develops programming and shares resources to help business networkers become more successful and job seekers find new positions. He also consults with other organizations that want to develop similar programs. Connector Scott "Shalom" is a consummate connector. He enjoys helping colleagues make new business connections and job seekers find new opportunities. Organization / Business Consultant Scott "Shalom"’s skills as a strategic thinker and talented marketer enable him to help organizations and small business clients become more successful. He has logged over 4,000 hours of consulting hours working with dozens of organizations, consulting in areas of external affairs, finance, operations, marketing and management. Military Service Scott "Shalom" is a proud Commissioned Officer and leader in the United States Army Reserve. He holds a secret security clearance from the Department of Defense and serves in the Military Police Corps overseeing the training and assignments for his unit. Committed to Community As a community growth leader, Scott "Shalom" is deeply committed to supporting the community with economic development to help create jobs. A Skokie resident, he focuses his efforts wherever they are needed in his community – whether it’s bringing people together or serving on an economic commission to help build business opportunities. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #getdowntobusiness https://youtu.be/W2do7m7L1dA

Entrepreneurial Insights_ Dignity and Gamification.Get Down To Business ...

Get Down To Business weekly radio show. Scott "Shalom" Klein learns all about call centers. Join Scott "Shalom" Klein each week and get down to business! An avid networker and dedicated entrepreneur, Shalom will share the advice you need, the strategies that work and the stories of success to help you with both business and jobs. Special guest, Richard Blank of Costa Rica's Call Center. An avid networker and dedicated entrepreneur, Shalom will share the advice you need, the strategies that work and the stories of success to help you with both business and jobs. Get down to business is powered by Tandem HR. Exceptional workplaces. Exceptional people. The Get Down to Business podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. A talented communicator and engaged entrepreneur, Scott "Shalom" hosts a weekly radio show where he gets down to business! The format features interviews with leaders in business, employment and politics as well as strategic advice on building your business, success stories and finding jobs. Tune in on Sundays at 6pm on AM 560 WIND. Speaker An in-demand keynote, Scott "Shalom" has spoken at hundreds of businesses and organizations throughout Chicagoland. The short list: 890 WLS, Adventist Health System, Alpha Epsilon Pi, Agudath Israel, American Zionist Movement, B’nai Brith, BNI, CannaSearch, Chicago Cubs, City of Evanston, Congregation BJBE, DePaul University College of Communication, Field Glass, First Bank & Trust, Hillel International, Jewish Vocational Service, Jewish United Fund, Kehillat Chovevei Tziyon, Keshet, Lubavitch Chabad of Illinois, Maurice Sporting Goods, Nielsen, Northwestern University Kellogg School of Management, Rutgers University Dept. of Entrepreneurship, Spertus Institute, Temple Jeremiah, The Mineral and Materials Society, Vistage and many other groups of staff, volunteers and students. Networker An avid and accomplished networker, Scott "Shalom" has produced hundreds of speed networking events and brings vast event management experience to each organization he works with. He’s the founder of Jewish B2B Networking (JB2B), a business and employment networking organization that hosts events, develops programming and shares resources to help business networkers become more successful and job seekers find new positions. He also consults with other organizations that want to develop similar programs. Connector Scott "Shalom" is a consummate connector. He enjoys helping colleagues make new business connections and job seekers find new opportunities. Organization / Business Consultant Scott "Shalom"’s skills as a strategic thinker and talented marketer enable him to help organizations and small business clients become more successful. He has logged over 4,000 hours of consulting hours working with dozens of organizations, consulting in areas of external affairs, finance, operations, marketing and management. Military Service Scott "Shalom" is a proud Commissioned Officer and leader in the United States Army Reserve. He holds a secret security clearance from the Department of Defense and serves in the Military Police Corps overseeing the training and assignments for his unit. Committed to Community As a community growth leader, Scott "Shalom" is deeply committed to supporting the community with economic development to help create jobs. A Skokie resident, he focuses his efforts wherever they are needed in his community – whether it’s bringing people together or serving on an economic commission to help build business opportunities. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #getdowntobusiness https://youtu.be/W2do7m7L1dA

The Evolvepreneur AI Advantage Show. ​​​​​​​The future of A.I. vs telema...

The Evolvepreneur AI Advantage Show hosted by Richard Wray. ​​​​​​​The future of A.I. vs telemarketing with guest Richard Blank Welcome to the Evolvepreneur AI Advantage Show, the ultimate destination for entrepreneurs seeking to harness the full potential of Artificial Intelligence. Join us on this captivating journey as we delve into the realm where innovation meets intelligence. In each episode, we dive deep into the transformative power of AI, unveiling the strategies, insights, and tools that propel businesses forward. From deciphering AI algorithms to unlocking data-driven decision-making, our show equips you with the knowledge and skills to leverage AI as a game-changing force. Engage with industry experts, thought leaders, and fellow entrepreneurs as we explore real-world applications, share success stories, and decode the latest AI trends. Whether you're a seasoned business owner or an aspiring entrepreneur, the Evolvepreneur AI Advantage Show empowers you to embrace the future, optimize operations, and unlock your business's growth potential. What do you get when you combine talent, drive and personality? A good answer would be Richard Blank, the man behind 'Costa Rica's Call Center'. The A.I. Advantage Show Welcome!!! You have arrived at the premier platform for entrepreneurs ready to learn about Artificial Intelligence. Join us as we explore the intersection of innovation and intelligence, diving into AI's transformative power. Each episode uncovers strategies, insights, and tools that drive business growth. We engage with experts and entrepreneurs, discussing real-world applications, success stories, and AI trends. Whether you're an established business owner or an aspiring entrepreneur, our show helps you harness AI's potential, optimize operations, and boost growth. In the next A.I. Advantage podcast we talk about so much more than just A.I. A truly inspirational individual! Welcome to the Evolvepreneur A.I. Advantage Show Join me, Richard Wray, to gain the A.I. Advantage today where we dive deep into the transformative power of A.I. to help fast-track your business. My very special guest today is Richard Blank ... Richard Blank, an entrepreneur who moved from the northeastern U.S. to Costa Rica and found success running a call center business there. Richard discusses the challenges of moving away from home and taking risks, as well as his views on the role of technology and AI in customer service. He emphasizes the importance of maintaining the human touch and personal connections, even as technology advances. Blank also shares some of his other business ventures, like working with a musical group. Overall, the conversation explores the balance between embracing technology and preserving the personal, analog aspects of life and work. Key Moments: The guest, Richard Blank, moved from the northeast US to Costa Rica and found great success there, including starting a call center business. Blank emphasizes the importance of taking risks and following your passions, even if it means leaving your comfort zone and family/social expectations. Blank discusses the role of technology and AI in business, noting both the benefits and potential downsides. He advocates for finding the right balance. Blank believes in the value of human connection and interpersonal communication, even as technology advances. He sees a continued role for personalized service. Blank shares his perspective on the call center industry, highlighting the need for efficiency and metrics while also maintaining a human touch. Blank is passionate about language and writing, seeing them as important skills even in an increasingly automated world. Blank cautions against getting caught up in comparisons to tech giants and instead encourages finding your own path to success and happiness. Blank emphasizes the importance of integrity, hard work, and doing things with "honorable intentions" in order to feel good about yourself. Blank promotes the benefits of Costa Rica as a business location, citing factors like the neutral English accent and infrastructure. Blank shares his experience of collaborating with a renowned musician, highlighting his diverse interests and talents. Get ready to revolutionize your entrepreneurial journey with the AI Advantage. Tune in and join the Evolvepreneur community today! Richard Wray Steering the helm at evolvepreneur.app as a Senior Sales Manager, my journey encompasses shaping the AI landscape for entrepreneurs. Hosting a podcast that serves as a beacon for innovation, I delve into AI's transformative power, offering strategies and insights to fuel business growth. The episodes are a treasure trove of knowledge, featuring expert discussions and success stories that guide listeners to harness AI effectively. Previously, as Business Development Manager for APAC at Agora, my focus was on fostering connections that transcended borders through real-time engagement solutions. This role honed my proficiency in customer success and reinforced my commitment to advancing technology's role in facilitating human interactions. At evolvepreneur.app, we're on a mission to optimize operations and amplify growth for businesses ready to step into the future with A Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ the Evolvepreneur AI Advantage Show, Richard Wray, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #theEvolvepreneurAIAdvantageShow #RichardWray #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow https://youtu.be/uPgt6r2Q8Zc