Addressing Fear and Building Mindset

Excellent Executive Coaching Podcast. Connecting with a Person on an Iced Cold Call? A Call Center CEO Can Give Us Insights. Episode 278 This podcast is mostly devoted to personal development and leadership coaching. The host is Dr. Katrina Burrus. She is a First Master Certified Coach from the International Coaching Federation in Switzerland and founding Board Member for ICF Switzerland. She has served as an adjunct professor to several universities and speaks around the world on the topics of leadership coaching and Global Nomadic leadership and has been working as an executive coach for global leaders since 1994. Excellent Executive Coaching podcast will examples of leadership coaching issues and challenges. Excellent Executive Coaching will provide leadership coaching tips, strategies and resources that can resolve leadership issues. The Excellent Executive Coaching podcast is a platform of discussion and a source of knowledge sharing between professional coaches and leaders. It promotes continued education for executive coaches and leaders around the world. You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique? Welcome to the Excellent Executive Coaching podcast. This program is all about helping you thrive in the most challenging coaching situations. Our aim is to support you in bringing your coaching to the next level. You are a Leader and you want to… Announce a challenging restructuring plan and would like to review how best to communicate your message to key stakeholders internally and externally Build a high performing team that is aligned to the organization’s goals Get off the treadmill and feel motivated and energized again Excel after a promotion or in your new role and want to create your strategy, develop your alliances, your team and help you and your team to thrive in your new environment Leverage your experience abroad and thrive in your new position when you repatriate Learn to better use your strengths and develop areas that could be your derailment in time You are a HR partner or Leadership Development professional and you want to… Conceive of a leadership development program throughout your organization Prepare your managers and leaders for organizational change Develop your leaders for the next level The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. This Is WHY We Can Support You We are a group of executive coaches. I, Katrina Burrus, PhD, MCC am the lead coach. I have a proven track record in coaching global leaders in multinationals (Nestle, Novartis, CERN, UNAIDS, United Nations etc). My coaching expertise has taken me to Europe, Asia Pacific and in the Americas. I am recognized for my distinctive capabilities with leaders and teams from a wide variety of cultural backgrounds. MKB Excellent Executive Coaching is affiliated with a network of international experts and scholar-practitioners. We specialize in coaching international and highly mobile leaders, high potentials, and brilliant and abrasive leaders. We research and are passionate about reducing suffering and ineffectiveness in the workplace. I teach post-graduate courses at various universities and facilitate workshops on “Global Leaders”, on “Executive Coaching”, and on “Successful Integration into a New Role.” I am the first ICF (International Coach Federation) Master Certified Coach in Switzerland, founder and Board Member of ICF Switzerland and on the Editorial Board of the International Journal of Coaching in Organization. After numerous published articles, I wrote three books in French, one on “Global Nomadic Leaders and another called “When the Visionary is Blinded: Coaching Brilliant and Abrasive Leaders” “Managing Brilliant Jerks: How Organizations and Coaches can Transform a Difficult Leader into a Powerful Visionary”. This Is HOW We Can Support You MKB Excellent Executive Coaching’s mission is to get you from where you are to where you want to be. It is for you to succeed in reaching your goals while finding more meaning in what you do. We want you to prosper and learn in a period of transition. We can help you thrive in a challenging situation and support you in bringing your profession to the next level whether you are new to the business or already an expert professional. Our research-based approach allows us to customize the coaching methodology to the leader’s specific needs whether you are a leader, HR partner, learning professional Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching. http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, MCC, BCC. These videos are about helping you thrive through some of the most challenging coaching and leadership situations. If you are a coach, leader, manager, entrepreneur, and HR manager, these videos are for you. TOPICS DISCUSSED Change - Leadership Development, Conflict Management, Coaching difficult cases, Career transition, Becoming a Thought Leader, Strategy and Visioning, Team building, On-Boarding into a new position. We invite you to join us and learn about resources, strategies, and tactics that will bring you from where you are to where you want to be. Addressing Fear and Building Mindset You have to address fear before anything. I can give you the armor, the sword and the shield. But if you don't have the mindset, you're not going to last long. Tell us about the mindset. Well, it's a morbid anticipation of something that hasn't happened. And so if you're afraid of a teacher or a cop, you're doing something wrong. But if you come to work, pen at the ready and on time, I should be there to encourage you, you're an asset. And so I need to get rid of bad habits or start from scratch. And what I like to do prior to even starting a training class is putting them in the arcade. So those dozen agents can play pinball, have fun together and relax before going into a training class. So they're not just absorbing, they're contributing. And I'm showing good faith in the beginning by letting them know that play is undoubtedly the most important medium to build that sort of foundation and stability, because we can laugh together and compete in a nice way, kind of like when tigers fake bite, but they get stronger. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #excellentexecutivecoachingpodcast https://youtu.be/ff0u-Xi9ZUk https://youtu.be/vgbvg8ZafjA

Why Move to Costa Rica?

Becoming Titans Podcast Episode #44- "Creating Roots" with Costa Rica's Call Center Richard Blank. Your host, Russ Yeager, talks with CEO of Costa Rica's Call Center. On the Becoming Titans podcast, we interview successful entrepreneurs and business leaders who are making a positive impact in the world with their business and in their lives. These high achievers have been so focused on their business that they have not made their body and health a priority in the past and are now actively working towards a better work-life-health balance. We believe that every individual has a unique and powerful message. You’ll be hearing real stories from highly respected businessmen. Listen and learn from the changes these leaders are making as they are Becoming Titans! Financial Prudence and Authenticity in Business It made sense to me, but I was always, I'd rather own the dirt than have the building taken away from me. And I also would like to sleep at night because these are the sort of things that can get you in a rabbit hole. or a spider's web, and it just doesn't get any better. And so listen, Ross, you and I like each other, regardless of if I'm wearing a suit or not, and we're going to be good friends. And so I don't need to impress you with a Rolex, and I don't need to have some sort of imagery in order to earn your respect and be your friend. And there's a lot of pressure in business, maybe to rent out the best in commercial real estate. or to throw those parties that just are over the top. And that's fine. But then again, be responsible. You're trying to weather storms. You're trying to start a business. And how about this? The money that you saved could be purchasing secondhand computers, office furniture, or anything else that someone may be going out of business. You today, me tomorrow. And it's just the kind of thing where you could be at the right time to scoop up opportunities. because you were conservative during certain times. The Art of Communication I love that. This isn't one of my normal questions, but have you done radio or have you done some kind of speech classes? You are one of the most articulate, concise, clear, well-spoken individuals I've ever talked with. Is that natural or is that practice? Well, of course, you know that a smile gets you a long way. And I guess we'll give kudos to the University of Arizona Communication Department. But if I may make some suggestions, I mean, there are certain actors in certain roles that I studied, not just enjoyed. I went as far back as Basil Rathbone when he was with Nigel Bruce doing Sherlock Holmes. He was an exquisite speaker. I enjoyed Jeremy Brett as Sherlock Holmes. He was an incredible speaker as well. But getting even into the 80s, Remington Steele and Templeton Peck were some of the most amazing linguists out there. And so when you're studying these individuals that have this art of speech and they're clever and they're glib and they have extensive vocabulary, obviously they're very diplomatic and strategic and their message packs a punch. And since I realize it goes a long way, I studied it. Yeah, I hope you guys listening are not missing the lesson here. We're not just having a conversation. As a business owner, how you articulate, how you can communicate with others is going to have a massive impact on your business. I have a speaking coach I work with. I'm not nearly as... as polished as Richard is. But, you know, I've been taught how to tell my story, how to connect with people. You know, I have that big kind of, you know, energy, that magnetic attractiveness. But, you know, the way, you know, Richard is communicating, I'm captivated. He's got my attention. And that is, my friend, you know, the first value that you've already added for the audience. So thank you The Becoming Titans podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics include: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading. The Power of Delegation and Collaboration in Business And if you do due diligence, if you find people where you can delegate to assist you, because I might be the trunk of the tree, but I need roots and I need branches, I can't do it all on my own. And one of your earlier questions about the acclamation to Costa Rica was I need to hire specialists. I needed individuals here that knew the law and knew the, you know, the rules for labor and accounting and even architecture. I couldn't do that. And even the IT department, I'm a specialist. I'm a trainer. I'm a motivator. You want to call me a telemarketer, fine, but I'm also a writer. I don't have the, composure to sit down and study IT. I needed people for that. And so if you are willing to let go a little bit, not the entire range, but let someone grab on it as well, and two people can walk together, you might be able to expand your business. You might have more time to focus on other things. The Power of Self-Reflection Really at the end of the day, my man, it's about how you look at you. It's not about how other people look at you. They're not going home with you. And so if you can just be proud of yourself and stand tall, you're going to be great. People will still gravitate towards you. You'll still have a friend. Why Move to Costa Rica? So was it the opportunity or was it the country that made you go to Costa Rica? Well, it's both. I mean, I wasn't going to North Korea or Siberia. And so when someone says Costa Rica, and you told me prior to this podcast how amazing time you had with you and your wife on your trip here. And so, yes, of course, Costa Rica, why wouldn't you want to go? And so when I came here, I fell in love with the culture. It's very close to the United States. It's the only democratic society in Central America. So I felt very safe. North of Panama, south of Nicaragua. And it's just gorgeous in regards to ecotourism. And so I was really it was almost shedding a skin. I was reborn when you watch these movies of coming of age moments. And it could be at any time of your life. You realize the tingling and the noise in the background that you are in your moment. And I decided to seize it. And I knew that I was prepared for this. And by keeping an open mind, having good intentions and knowing that I'm a guest in this country, it made that sort of transition that much easier compared to being a loud tourist that's expecting things. My friend, I was not on a home court advantage, which was fine. It just gave me stimulation and kept me on my toes, but I was exceptionally respectful and I didn't wanna cause any sort of waves. And by doing so, I guess there was a positive reinforcement, not just socially, but economically, where I'm able to feed families and I built this business. And so the long shot paid off. And as long as you have that sort of patience and you chip away, you can almost Shawshank Redemption in your life and get out there and have your freedom and your liberty. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ivCZhNAChoY https://youtu.be/jsyWbQIHp_c https://youtu.be/NAJLWkR7ShI https://youtu.be/Jm4WBJuuKjc https://youtu.be/Qnf5I_ELFGI https://youtu.be/yHMCufkeHko