Expectations and Disappointments.

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. https://youtu.be/5O61NBkqUbA https://youtu.be/vTPLnd48FCQ Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.

The Amplifying Leadership Podcast. Twin Life Coaching & Business Service...

Amplifying Leadership Podcast by Tara Lehman. Twin Life Coaching & Business Services guest Richard Blank Our Amplifying Leadership podcast is where we talk about all the ways to make leadership great through our guest stories, tips, information, wins and challenges too! We will discuss all aspects of leadership and how to build great leaders or leaders-to-be. From communication, authenticity, growth, learning from mistakes, to understanding our different points of view, this podcast will broaden your horizons and allow you to hear from other leaders who you just may resonate with too. Enjoy! In this episode, Richard Blank a speaker, trainer, CEO of Costa Rica’s Call Centre, and I talk about many communication topics from conflict management, to the art of speech, empathy, and much more! Enjoy! Richard Blank appeared in an episode of the Amplifying Leadership podcast titled "From Cubical to Leadership". The podcast covers topics such as: Communication, Change management, Building teams and employees, and Professional development. https://youtu.be/5O61NBkqUbA Tara Lehman: Empowering Leaders & Business Owners to Drive Success Through Transformative Conversations & Collaborative Growth | Partner, Coach, Consultant, Trainer, Speaker Empowering Leaders and Business Owners to Achieve Excellence. Having worked in many different facets of the business world, I found that a few things that resonated with me and my values. I always work towards being respectful, non-judgmental, accepting diversity in all we do, and building leaders and teams that function above expectations. I am a person who loves to teach, speak, collaborate, and learn from others. This lead me to my full employment journey. Is the journey done yet? Never is. I continue to learn, grow, and develop myself - I create my path forward one step at a time. My Mission: I am a leader, coach, facilitator, consultant. and speaker who aspires to help individuals, leaders, and organizations to embrace change, harness their strengths, and cultivate inclusivity, in order to find happiness with their choices in life, career and/or business. I also like to see myself as a specialist in 'Gap Analysis' where I help close the gap between personal/business goals and tangible results. Explore My Services: Coaching and Consulting - www.twinlifecoaching.ca Leadership Services - www.amplifyingleadership.ca My mantra (quote): "Failure is transformational. Listen to it. Learn from it. Grow because of it." -Tara Lehman A Bit About Me: When I’m not coaching, you’ll find me enjoying 80's and 90's music, puzzling, or hiking. I’m passionate about professional development and believe in the power of lifelong learning. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success. If you have more than 1 leader who requires coaching or mentoring, we offer corporate discounts based on contracted coaching hours per month.Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Build Your Leaders (for businesses) Leadership coaching is a great way to build your new or seasoned leaders. Whether they need help with leadership skills or stress, we are here to coach them to success Leadership and Business Coaching Packages Don't fit into our specialty programs or don't need all the extras? No problem. We offer leadership coaching tailored to your unique needs. Essentials Package: 3 month package that includes up to 12 hours of coaching Fundamentals Package: 6 month package that includes up to 24 coaching sessions OR up to 12 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Transformation Package: 9 month package that includes up to 36 coaching sessions OR up to 24 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Comprehensive Package: 12 month package that includes up to 48 coaching sessions OR up to 36 coaching sessions and 12 modules of Fundamentals of Leadership 1:1 course training. Foundations of Leadership Course We have you and / or your team covered in our Foundations of Leadership course. A 12 week program (1 to 1.5 hours per week) to bring you a the basics of leadership. What do we cover? 1 – Introduction and Leader vs Manager 2 – How to connect in the industry, company, strategy, employees 3 – Communication 1 4 – Communication 2 5 – Coaching employees 6 – Development of you and your employees 7 – Team development 8 – Change Management 9 – Goal Setting 1 10 – Goal Setting 2 11 – Self-care / Stress Management 12 – Time Management and Organization RISE TO LEADERSHIP PROGRAM Unlock your leadership potential with our dynamic monthly series! From mastering goal-setting and effective communication to building high-performing teams, navigating change, and managing time like a pro, each session equips you with practical skills to lead confidently and inspire success. A 6-module small group program designed to help new leaders, leaders-to-be or seasoned leaders looking for a refresher: Develop key leadership skills through training Overcome your challenges through leadership coaching Be accountable to your leadership goals through accountability and Q&A sessions Provide you resources and tools to enhance your leadership skills Encourage community and collaboration through networking opportunities What’s in it for you? Every other week is up to 1.5 hours of group leadership training through engaging conversation and discussion Every other week is up to 1.5 hours of group coaching to hold you accountable to your goals, and a Q&A 1:1 Leadership call with Tara 1 time per month for the 6 months of the program Access to our Amplifying Leadership community Your own LinkedIn group to share and network to help each other grow and thrive Free access to recordings just in case you miss a week. NOTE: if all participants do not agree to sessions being recorded, then this will not be available. Recordings will be private to this group only. Discounts on coaching programs Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TaraLehman #AmplifyingLeadershipPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Tara Lehman, Amplifying Leadership Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, The Basics of Manners and Respect I didn't really know the whole playbook. but I did know about manners and respect. And you must say goodbye before leaving a party and ask permission before taking a beverage and make sure to write thank you notes. And if you're not showing up on time, calling and being courteous of people's times. And I don't know about you, but that's just the checklist of the basics Vulnerability and Transparency in Leadership I believe in no surprises. If you're vulnerable, it only makes you powerful. And so if you try to cover something up or you make it latent or you, it doesn't work that way. right foundation is strength and so character is judged during chaos taryn so the best long-term relationships i've had with clients have been when i've discussed in the forthright manner prior to a contract things that may happen right possible attrition rate or maybe um you know training resources hiccups But on the flip side, you know, if you are proactive and I call and let you know that Billy quit today because Amazon hired him, but we already have three people in training, they should be on the phone in two hours Expectations and Disappointments I get disappointed more than I do angry. And I expect the most of people. So I give them the benefit of the doubt. And the majority of the people stepped up to the plate and shined and shed some skin and really showed me the best. Leadership Authenticity and Strategic Communication Because if I kicked and cried like a baby in front of a hundred people, they'd laugh at me. They wouldn't respect. On the flip side, my friend, I'm also a human being. So I want them to see the passionate, true side of a man that's fighting for this. And so I'm not like what you see in the movies or out of Hollywood. I will sit down and break bread with you. I will play pinball together. And I'll not correct your grammar, but I'll make suggestions to make your rhetoric more diplomatic and strategic. I will power up your vocabulary, replace words like help and use assistant guide and LinkedIn and say for my clarification compared to, excuse me, we can, Tara, we can readjust tones. And so by doing so, these individuals will be able to have that much more balance in their work. Strategic Connection-Building You can feel good about yourself, even if it is, yeah, but Richard, I didn't make money today. Okay, well, did you write a composition? Did you do your due diligence and look at a LinkedIn profile and a website? Did you find some clues and some goodies out there where you can anchor with the person? And if you're sending an email or leaving a voicemail, you make it tailor-made Perspective on Learning Challenges I put fear into perspective. You, my friend, studied French as I Spanish, as they did English, amongst other languages. So why don't we say that learning a second language is 10 times harder than any account that I'm going to put you on. Right. Okay. Okay. To me, you're like, yeah, you're right. I know I'm right. So everyone calms down.

Using Phonetic Cues in Calls.

The BUILD & BALANCE Show with Richard Blank. A call center sales training expert in Costa Rica. BUILD & BALANCE Show dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff has been in sales and marketing for more than 20 years and knows what it's like to start out in sales. It's not easy! This is why Michael Neuendorff post videos that help you to get the basics down and also understand various success secrets that can catapult you to the front of the group faster than it would take on your own. In this video, Michael Neuendorff talks with Richard Blank a successful call center owner and sales trainer, located in beautiful Costa Rica! In this video, Richard shares many tips on cold calling and how to become successful with cold calling. If you have more questions, be sure to leave a comment on this video! Check time stamps below for interview questions. Interview Questions 00:00 intro 01:56 Why did you open a call center in Costa Rica? 05:36 Why are cold calls better than cold emails? 08:18 What is a good percentage of answered cold calls? 10:54 Tips for cold calling? 23:10 How do you develop new salespeople? 27:26 When should a business consider using a call center? Enhancing Cold Calling Strategy If all they're doing is speaking to these people like four times out of 100 phone calls, it's really an oasis in a desert. My opinion is, why don't you hang out for a while? Instead of doing an average five-minute phone call, why don't you stretch it to 15 minutes? Because you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night. I would take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people. But that's not the point. The point is, if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omni-channel non-voice support, as you were mentioning, filling out forms, doing checks. One of my clients has the same challenge. They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about 115. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made. And I've seen that, yes, phone call area, contact conversion ratio dropped a little bit, but then here's your advantage. Let's say you make another phone call back to these people. You're mentioning cold emails. Not anymore, Michael. Now it's a warm email because I've sent it. I could be following up on it, even if they haven't read it. But I might ask and I'm sure you like something from the email to at least try to anchor in there. But you could be doing a second, third or fourth touch approach to a client. Realize this is their protocol. But I do believe that by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them, it will give you a lot more mileage when you're speaking with the people. The Balance of Practice and Authenticity I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time. But I believe that I shared with you my best, where it would give somebody such great foundation training where, Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech. But the one thing is when they're too well rehearsed and they're too commercialized, they're not raw anymore. They lose that sort of spark and character that they first started off this journey with. And that's pretty much my final thoughts on that. Using Phonetic Cues in Calls and then you can actually really read these people. Why do I do this? Because if somebody is doing a spike or a dip, in regards to their phonetics, then that means that there is a tie down question or a pin down question or a confirmation question that might happen. You're reacting in a certain way. So I might be saying, Michael, sounds good, right? Or makes sense, right, Michael? Or hypothetically, since people are working from home, you might have dogs or children or distractions in the background. My suggestion for your audience, Michael, is inadvertently and passive-aggressively let them know the Me Too technique, that you love dogs, which is really letting you know they're barking. But don't just say that. What the real salesperson or the attentive listener does is they ask the follow-up question. Dog's barking. She loves dogs. I love dogs. It's killing the call, but it's not that. But then I say, what's the dog's name? Her name is Fluffy. Great. I can wait till, you know, Fluffy can go outside for a minute. And so once that calms down, you go back a step, but you leap forward three. https://youtu.be/BDAGoHBahBo?si=IvrJ4MNZswK7AG3u https://youtu.be/NxtvkG1i-b8?si=zPlcuisU6FoqS0NQ https://youtu.be/ezLE7wUVXAU?si=K0yRYeG4MUkU161I https://youtu.be/XXh55ob8QoA?si=Lt7EKqAofvCuD_Zo https://youtu.be/MVX44qrEXP0?si=TwT49RlCEfivt44Q https://youtu.be/iYFB0Fj_HH4?si=f6ysa_Ib2UY68ZJQ https://youtu.be/o5jzukLZ45Y https://youtu.be/wM05B9XBtOE https://youtu.be/YzRoFbDEpFk Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BUILDBALANCEShow #MichaelNeuendorff #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee BUILD & BALANCE Show, Michael Neuendorff, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,

The Balance of Practice and Authenticity.

The BUILD & BALANCE Show with Richard Blank. A call center sales training expert in Costa Rica. BUILD & BALANCE Show dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff has been in sales and marketing for more than 20 years and knows what it's like to start out in sales. It's not easy! This is why Michael Neuendorff post videos that help you to get the basics down and also understand various success secrets that can catapult you to the front of the group faster than it would take on your own. In this video, Michael Neuendorff talks with Richard Blank a successful call center owner and sales trainer, located in beautiful Costa Rica! In this video, Richard shares many tips on cold calling and how to become successful with cold calling. If you have more questions, be sure to leave a comment on this video! Check time stamps below for interview questions. Interview Questions 00:00 intro 01:56 Why did you open a call center in Costa Rica? 05:36 Why are cold calls better than cold emails? 08:18 What is a good percentage of answered cold calls? 10:54 Tips for cold calling? 23:10 How do you develop new salespeople? 27:26 When should a business consider using a call center? Enhancing Cold Calling Strategy If all they're doing is speaking to these people like four times out of 100 phone calls, it's really an oasis in a desert. My opinion is, why don't you hang out for a while? Instead of doing an average five-minute phone call, why don't you stretch it to 15 minutes? Because you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night. I would take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people. But that's not the point. The point is, if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omni-channel non-voice support, as you were mentioning, filling out forms, doing checks. One of my clients has the same challenge. They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about 115. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made. And I've seen that, yes, phone call area, contact conversion ratio dropped a little bit, but then here's your advantage. Let's say you make another phone call back to these people. You're mentioning cold emails. Not anymore, Michael. Now it's a warm email because I've sent it. I could be following up on it, even if they haven't read it. But I might ask and I'm sure you like something from the email to at least try to anchor in there. But you could be doing a second, third or fourth touch approach to a client. Realize this is their protocol. But I do believe that by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them, it will give you a lot more mileage when you're speaking with the people. The Balance of Practice and Authenticity I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time. But I believe that I shared with you my best, where it would give somebody such great foundation training where, Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech. But the one thing is when they're too well rehearsed and they're too commercialized, they're not raw anymore. They lose that sort of spark and character that they first started off this journey with. And that's pretty much my final thoughts on that. https://youtu.be/BDAGoHBahBo?si=IvrJ4MNZswK7AG3u https://youtu.be/NxtvkG1i-b8?si=zPlcuisU6FoqS0NQ https://youtu.be/ezLE7wUVXAU?si=K0yRYeG4MUkU161I https://youtu.be/XXh55ob8QoA?si=Lt7EKqAofvCuD_Zo https://youtu.be/MVX44qrEXP0?si=TwT49RlCEfivt44Q https://youtu.be/iYFB0Fj_HH4?si=f6ysa_Ib2UY68ZJQ https://youtu.be/o5jzukLZ45Y https://youtu.be/wM05B9XBtOE Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BUILDBALANCEShow #MichaelNeuendorff #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee BUILD & BALANCE Show, Michael Neuendorff, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Using Phonetic Cues in Calls and then you can actually really read these people. Why do I do this? Because if somebody is doing a spike or a dip, in regards to their phonetics, then that means that there is a tie down question or a pin down question or a confirmation question that might happen. You're reacting in a certain way. So I might be saying, Michael, sounds good, right? Or makes sense, right, Michael? Or hypothetically, since people are working from home, you might have dogs or children or distractions in the background. My suggestion for your audience, Michael, is inadvertently and passive-aggressively let them know the Me Too technique, that you love dogs, which is really letting you know they're barking. But don't just say that. What the real salesperson or the attentive listener does is they ask the follow-up question. Dog's barking. She loves dogs. I love dogs. It's killing the call, but it's not that. But then I say, what's the dog's name? Her name is Fluffy. Great. I can wait till, you know, Fluffy can go outside for a minute. And so once that calms down, you go back a step, but you leap forward three.

Enhancing Cold Calling Strategy.

The BUILD & BALANCE Show with Richard Blank. A call center sales training expert in Costa Rica. BUILD & BALANCE Show dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff has been in sales and marketing for more than 20 years and knows what it's like to start out in sales. It's not easy! This is why Michael Neuendorff post videos that help you to get the basics down and also understand various success secrets that can catapult you to the front of the group faster than it would take on your own. In this video, Michael Neuendorff talks with Richard Blank a successful call center owner and sales trainer, located in beautiful Costa Rica! In this video, Richard shares many tips on cold calling and how to become successful with cold calling. If you have more questions, be sure to leave a comment on this video! Check time stamps below for interview questions. Interview Questions 00:00 intro 01:56 Why did you open a call center in Costa Rica? 05:36 Why are cold calls better than cold emails? 08:18 What is a good percentage of answered cold calls? 10:54 Tips for cold calling? 23:10 How do you develop new salespeople? 27:26 When should a business consider using a call center? Enhancing Cold Calling Strategy If all they're doing is speaking to these people like four times out of 100 phone calls, it's really an oasis in a desert. My opinion is, why don't you hang out for a while? Instead of doing an average five-minute phone call, why don't you stretch it to 15 minutes? Because you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night. I would take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people. But that's not the point. The point is, if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omni-channel non-voice support, as you were mentioning, filling out forms, doing checks. One of my clients has the same challenge. They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about 115. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made. And I've seen that, yes, phone call area, contact conversion ratio dropped a little bit, but then here's your advantage. Let's say you make another phone call back to these people. You're mentioning cold emails. Not anymore, Michael. Now it's a warm email because I've sent it. I could be following up on it, even if they haven't read it. But I might ask and I'm sure you like something from the email to at least try to anchor in there. But you could be doing a second, third or fourth touch approach to a client. Realize this is their protocol. But I do believe that by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them, it will give you a lot more mileage when you're speaking with the people. https://youtu.be/BDAGoHBahBo?si=IvrJ4MNZswK7AG3u https://youtu.be/NxtvkG1i-b8?si=zPlcuisU6FoqS0NQ https://youtu.be/ezLE7wUVXAU?si=K0yRYeG4MUkU161I https://youtu.be/XXh55ob8QoA?si=Lt7EKqAofvCuD_Zo https://youtu.be/MVX44qrEXP0?si=TwT49RlCEfivt44Q https://youtu.be/iYFB0Fj_HH4?si=f6ysa_Ib2UY68ZJQ https://youtu.be/o5jzukLZ45Y Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BUILDBALANCEShow #MichaelNeuendorff #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee BUILD & BALANCE Show, Michael Neuendorff, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Using Phonetic Cues in Calls and then you can actually really read these people. Why do I do this? Because if somebody is doing a spike or a dip, in regards to their phonetics, then that means that there is a tie down question or a pin down question or a confirmation question that might happen. You're reacting in a certain way. So I might be saying, Michael, sounds good, right? Or makes sense, right, Michael? Or hypothetically, since people are working from home, you might have dogs or children or distractions in the background. My suggestion for your audience, Michael, is inadvertently and passive-aggressively let them know the Me Too technique, that you love dogs, which is really letting you know they're barking. But don't just say that. What the real salesperson or the attentive listener does is they ask the follow-up question. Dog's barking. She loves dogs. I love dogs. It's killing the call, but it's not that. But then I say, what's the dog's name? Her name is Fluffy. Great. I can wait till, you know, Fluffy can go outside for a minute. And so once that calms down, you go back a step, but you leap forward three. The Balance of Practice and Authenticity I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time. But I believe that I shared with you my best, where it would give somebody such great foundation training where, Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech. But the one thing is when they're too well rehearsed and they're too commercialized, they're not raw anymore. They lose that sort of spark and character that they first started off this journey with. And that's pretty much my final thoughts on that.

Why did you decide to open a Call Center in Costa Rica? Build & Balance ...

The BUILD & BALANCE Show with Richard Blank. A call center sales training expert in Costa Rica. BUILD & BALANCE Show dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff has been in sales and marketing for more than 20 years and knows what it's like to start out in sales. It's not easy! This is why Michael Neuendorff post videos that help you to get the basics down and also understand various success secrets that can catapult you to the front of the group faster than it would take on your own. In this video, Michael Neuendorff talks with Richard Blank a successful call center owner and sales trainer, located in beautiful Costa Rica! In this video, Richard shares many tips on cold calling and how to become successful with cold calling. If you have more questions, be sure to leave a comment on this video! Check time stamps below for interview questions. Interview Questions 00:00 intro 01:56 Why did you open a call center in Costa Rica? 05:36 Why are cold calls better than cold emails? 08:18 What is a good percentage of answered cold calls? 10:54 Tips for cold calling? 23:10 How do you develop new salespeople? 27:26 When should a business consider using a call center? https://youtu.be/BDAGoHBahBo?si=IvrJ4MNZswK7AG3u https://youtu.be/NxtvkG1i-b8?si=zPlcuisU6FoqS0NQ https://youtu.be/ezLE7wUVXAU?si=K0yRYeG4MUkU161I https://youtu.be/XXh55ob8QoA?si=Lt7EKqAofvCuD_Zo https://youtu.be/MVX44qrEXP0?si=TwT49RlCEfivt44Q https://youtu.be/iYFB0Fj_HH4?si=f6ysa_Ib2UY68ZJQ Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Enhancing Cold Calling Strategy If all they're doing is speaking to these people like four times out of 100 phone calls, it's really an oasis in a desert. My opinion is, why don't you hang out for a while? Instead of doing an average five-minute phone call, why don't you stretch it to 15 minutes? Because you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night. I would take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people. But that's not the point. The point is, if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omni-channel non-voice support, as you were mentioning, filling out forms, doing checks. One of my clients has the same challenge. They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about 115. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made. And I've seen that, yes, phone call area, contact conversion ratio dropped a little bit, but then here's your advantage. Let's say you make another phone call back to these people. You're mentioning cold emails. Not anymore, Michael. Now it's a warm email because I've sent it. I could be following up on it, even if they haven't read it. But I might ask and I'm sure you like something from the email to at least try to anchor in there. But you could be doing a second, third or fourth touch approach to a client. Realize this is their protocol. But I do believe that by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them, it will give you a lot more mileage when you're speaking with the people. Using Phonetic Cues in Calls and then you can actually really read these people. Why do I do this? Because if somebody is doing a spike or a dip, in regards to their phonetics, then that means that there is a tie down question or a pin down question or a confirmation question that might happen. You're reacting in a certain way. So I might be saying, Michael, sounds good, right? Or makes sense, right, Michael? Or hypothetically, since people are working from home, you might have dogs or children or distractions in the background. My suggestion for your audience, Michael, is inadvertently and passive-aggressively let them know the Me Too technique, that you love dogs, which is really letting you know they're barking. But don't just say that. What the real salesperson or the attentive listener does is they ask the follow-up question. Dog's barking. She loves dogs. I love dogs. It's killing the call, but it's not that. But then I say, what's the dog's name? Her name is Fluffy. Great. I can wait till, you know, Fluffy can go outside for a minute. And so once that calms down, you go back a step, but you leap forward three. The Balance of Practice and Authenticity I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time. But I believe that I shared with you my best, where it would give somebody such great foundation training where, Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech. But the one thing is when they're too well rehearsed and they're too commercialized, they're not raw anymore. They lose that sort of spark and character that they first started off this journey with. And that's pretty much my final thoughts on that.

When should a business consider using a Call Center? Build & Balance CEO...

The BUILD & BALANCE Show with Richard Blank. A call center sales training expert in Costa Rica. BUILD & BALANCE Show dedicated to serving salespeople with 0 - 5 years of experience; and anyone who wants to improve their public speaking skills. Michael Neuendorff has been in sales and marketing for more than 20 years and knows what it's like to start out in sales. It's not easy! This is why Michael Neuendorff post videos that help you to get the basics down and also understand various success secrets that can catapult you to the front of the group faster than it would take on your own. In this video, Michael Neuendorff talks with Richard Blank a successful call center owner and sales trainer, located in beautiful Costa Rica! In this video, Richard shares many tips on cold calling and how to become successful with cold calling. If you have more questions, be sure to leave a comment on this video! Check time stamps below for interview questions. Interview Questions 00:00 intro 01:56 Why did you open a call center in Costa Rica? 05:36 Why are cold calls better than cold emails? 08:18 What is a good percentage of answered cold calls? 10:54 Tips for cold calling? 23:10 How do you develop new salespeople? 27:26 When should a business consider using a call center? https://youtu.be/BDAGoHBahBo?si=IvrJ4MNZswK7AG3u https://youtu.be/NxtvkG1i-b8?si=zPlcuisU6FoqS0NQ https://youtu.be/ezLE7wUVXAU?si=K0yRYeG4MUkU161I https://youtu.be/XXh55ob8QoA?si=Lt7EKqAofvCuD_Zo https://youtu.be/MVX44qrEXP0?si=TwT49RlCEfivt44Q Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Enhancing Cold Calling Strategy If all they're doing is speaking to these people like four times out of 100 phone calls, it's really an oasis in a desert. My opinion is, why don't you hang out for a while? Instead of doing an average five-minute phone call, why don't you stretch it to 15 minutes? Because you're probably a little cold and you need to warm up and somebody's there. These are two ships passing in the night. I would take advantage of that. If you need to throw your list in a predictive dollars, you can speak to at least three more people. But that's not the point. The point is, if you're doing these phone calls, I think you should slow down a little bit more and just take advantage of that. More people are doing omni-channel non-voice support, as you were mentioning, filling out forms, doing checks. One of my clients has the same challenge. They're getting the 4%. So instead of doing 150 phone calls a day, they reduced it to about 115. So as I mentioned before, they can find out a recent promotion or some sort of company culture. So when they're leaving their voicemail or they're sending that email template, it's really custom made. And I've seen that, yes, phone call area, contact conversion ratio dropped a little bit, but then here's your advantage. Let's say you make another phone call back to these people. You're mentioning cold emails. Not anymore, Michael. Now it's a warm email because I've sent it. I could be following up on it, even if they haven't read it. But I might ask and I'm sure you like something from the email to at least try to anchor in there. But you could be doing a second, third or fourth touch approach to a client. Realize this is their protocol. But I do believe that by doing a little bit of due diligence research and seeing the one thing that the person loves the most and just mentioning it with them, it will give you a lot more mileage when you're speaking with the people. Using Phonetic Cues in Calls and then you can actually really read these people. Why do I do this? Because if somebody is doing a spike or a dip, in regards to their phonetics, then that means that there is a tie down question or a pin down question or a confirmation question that might happen. You're reacting in a certain way. So I might be saying, Michael, sounds good, right? Or makes sense, right, Michael? Or hypothetically, since people are working from home, you might have dogs or children or distractions in the background. My suggestion for your audience, Michael, is inadvertently and passive-aggressively let them know the Me Too technique, that you love dogs, which is really letting you know they're barking. But don't just say that. What the real salesperson or the attentive listener does is they ask the follow-up question. Dog's barking. She loves dogs. I love dogs. It's killing the call, but it's not that. But then I say, what's the dog's name? Her name is Fluffy. Great. I can wait till, you know, Fluffy can go outside for a minute. And so once that calms down, you go back a step, but you leap forward three. The Balance of Practice and Authenticity I hope that I shared plenty with your audience today because there's so much more I could share, but there's only so much time. But I believe that I shared with you my best, where it would give somebody such great foundation training where, Michael, all they do is just dedicated practice. If they just do things when the cameras are off and no one's around and they just practice their kicks, punches and painting their guitar, they're gonna be amazing artists of speech. But the one thing is when they're too well rehearsed and they're too commercialized, they're not raw anymore. They lose that sort of spark and character that they first started off this journey with. And that's pretty much my final thoughts on that.