Outsourcing with Costa Rica's Call Center. Richard Blank telemarketing business sales tips

Wednesday, February 5, 2025

Embrace the Unexpected: Journey of Growth

The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richard Blank The Global Wellness HQ Podcast is proudly sponsored by Cash Flow Club.This is a playground for big thinkers with big ideas. We will focus on how we as a collective can improve life on our little planet. The primary focus of our new podcast will be to bring together Mavericks, Visionaries, and Philanthropists. Together, we will create the synergy that will expand our collective universe. Join us as we interview wellness experts. Learn how you can implement and improve one dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas: emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created this podcast as a resource for anyone who is looking to integrate the Nine Elements of Holistic Wellness (NEHW) into their daily lives. We will share big ideas about business and life in general.What big thoughts are you thinking today? Building Business Relationships And mind you this, my friend, prior to being transferred to you, I already gave your secretary, Catherine, a huge compliment. I told her that she was great. I told you she was great. And I'm also going to do it in writing. So when we get off the phone, you're going to tell her. And when I call your company back, not only will she remember me, She'll thank me for that compliment that I gave her because she's worked there for 10 years and no one's ever done it. She's going to tell me about your anniversary, your company culture, your direct extension. And the next thing you know, Richie's got more business because everyone loves him. And that's how you do the circle. You make nice. You touch two or three times. You build a pipeline. That's what you do, Jeff. Embrace the Unexpected: Journey of Growth I wanted my horizon. I wanted to leave a castle to slay a dragon so I can save a princess and be a prince, damn it. I wanted to drink life. And don't tell me that I was going to be CEO of a call center. I didn't even know what a call center was, but you didn't even know really what one was until this podcast. And so I fell into this, but I drank it. And I think that's one of the most beautiful things when you embrace the unexpected and incorporate it and grow from it because you would have never known. And so that's why I'm here today. I love it. Now, I could talk to you all day, Richard. I will be mindful of your time, I promise. https://youtu.be/MSdL9gCx7Qk https://youtu.be/kEb34JeS1Co https://youtu.be/j3TyG7q0DgU The Big Thinker Universe, Jeff Borschowa, The Global Wellness HQ Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Jeff Borschowa Jeff Borschowa began his accounting career in 1991. He is constantly looking for ways to improve operational efficiency and effectiveness for his clients. He has narrowed his focus to work mainly with accounting firms and bookkeeping practices. Jeff works with senior team members to identify issues and implement technology solutions. Jeff’s goal is to build the future of accounting, one firm at a time. As a Billionaire in Training and Chief Connection Officer at #BigThinkerUniverse, my mission is to cultivate abundance through the power of strategic networking, neuro-diversity, and innovative thinking. My passion lies in connecting people, ideas, and opportunities to create transformative outcomes for individuals and businesses alike. I live my life committed to heart-centered leadership and building authentic relationships. I excel at fostering meaningful, synergistic relationships that go beyond transactions to deliver long-term value and impact. Networking Philosophy: I believe that a strategic network is the single greatest asset we can cultivate for both personal and professional success. While many focus on scarcity, short-term tactics, and transactional wins, master networkers embrace abundance, relationships, and long-term synergy. By connecting visionary leaders and aligning shared goals, I help unlock unparalleled opportunities for growth and collaboration. My life's mission is to elevate business networking to an art form. Key Focus Areas Abundance Mindset: Building a culture of generosity, optimism, and open collaboration. Neuro-Diversity: Leveraging unique perspectives and talents to drive innovation. Strategic Networking: Creating connections that are purposeful, mutually beneficial, and rooted in shared values. Relationship-Centered Systems: Empowering businesses to implement systems designed for building authentic relationships that drive new revenues. I thrive when working with Driven, visionary leaders who think big, act boldly, and value strategic relationships. If you're ready to embrace innovation, align with your purpose, and create lasting impact, let's connect. When we connect, I’ll bring: Creative, strategy-driven solutions tailored to your vision. A commitment to helping you harness your unique strengths. A network of like-minded collaborators who share your values and drive. Who Might Not Benefit My approach may not align with those uncomfortable with change, high-risk ideas, or rapid innovation. I work best with those who see opportunities where others see obstacles. In Cash Flow Club, we share strategies and practical tips that business owners and entrepreneurs can implement immediately to improve the overall cash flow in their business. We will talk about inbound cash flow, outbound cash flow, and managing cash flows overall. Our focus is: 1) How to increase the volume of inbound cash flows, accelerate the speed of inbound cash flows, and systemize inbound cash flows for greater business certainty. 2) How to decrease the volume of outbound cash flows, decelerate the speed of outbound cash flows, and optimize outbound cash flows for great business strength. 3) How to manage saving, borrowing, and investing in a business. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #TheBigThinkerUniverse #JeffBorschowa #TheGlobalWellnessHQPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending Edmonton, Alberta, Canada Strategies for Spontaneous Sales And I'm using the genius of Robin Williams of being spontaneous. I make camp. I exhaust every drop you have. vertically before i move horizontally to that next question which i'm going to be asking in an open-ended way because i'll still get your yes or no but i'll get the explanation sometimes i'll figure out where the priorities are and you could have saved me some time and so these are the greatest ways for you to breathe to be able to lower your temperature think ahead plan your notes and it's a It's a beautiful dance if people are willing to do it. Richard's Passion for Pinball Machines guy's garage and pull them out. And so currently today I have 15 pinball machines, six jukeboxes. I've collected air hockey tables and other retro machines because I have the space for it. And secondly, I'm willing to die on that hill. My wife can win 99.9% of the arguments. This is the one battle I'm on to fight. Please just let me have my video games and my pinball machines. If we do, I'll have a very happy marriage. I love it. Now, what's your rarest machine or your prize? Who's your favorite child? What a beautiful question. It's difficult to say, but my taste has changed through the years. Right now, my favorite decade for pinball machines were the 1970s, okay? You still had, sometimes you might have the new screens, but it's usually the wheel and the sound would be the bells that you would have. But my favorite part, and this is where I go crazy, It's the marquee art. It's the play field. So it's not a laminate or a sticker. This was painted on wood. So over the years, you can see the certain cracks. It has its specific roles. And if the cabinet and the outside is preserved and in good condition, you see some of the most amazing artwork on these machines, from the pins to where you put in the coins to the lighting. I get passionate over it and I love the restoration of it. Emotional Interactions: AI's Shortcomings There's certain times someone will want hand-holding and to spend a couple extra minutes on the phone to vent with an intake coordinator for a law firm or with their insurance company or when they're speaking with their doctor's assistant because they're emotional. And when you start doing things in that way with AI, it's really eliminating the value of that client. And so to answer your question, I do customer support. The Human Touch vs. AI in Customer Service How am I going to shatter misconceptions? Yo, Jeff, you watch movies, don't you? Absolutely. The Wolf of Wall Street and Boiler Room. Glengarry Glen Ross, right? The prime gig. All that good stuff. Wow. I mean, you're screaming out, Recco, cutting ties. Everyone's standing. Closing on cold calls. I mean, come on, Gene the Machine. Golfies for closers. Please. It really depends on the environment that you're in. There's five campaigns I don't do here. It's because I'm in a very strict Catholic country and I'm a guest here. We don't do sports books, casinos, stocks, pharmacies, or sweepstakes. there's a lot of companies out there such as your bank or other places that will retain a client that will give you an upsell or some sort of referral or assistance that you might not get when you're just entering in information filling out forms waiting for somebody to respond that's the most frustrating thing when you keep pressing zero yeah and so as much as people are downsizing and trying to do things through ai AI can't give you a hug. And AI can't tell you that they know where you're coming from if your dog dies The Power of Delegation and Growth Or how about even this, the best part, you might even be able to start hiring people and paying salaries and delegating and promoting. And so the moment that you release that weight mentally, physically, spiritually, then you rise, right? Release whatever weight is holding you back so you can expand. That's my only suggestion for your audience. I can't thank you enough. You do the best podcast. You know, I had a great time with you today. I have the best guests. So it's all you. And Richard, thank you for being on the show. Introduction to Global Wellness HQ and Richard Blank Welcome to the Global Wellness HQ family of podcasts. We are your international headquarters for resources and ideas and insight in relation to the nine elements of holistic wellness. Join us as we interview local and international wellness experts and learn how you can implement and improve one element or dimension of wellness at a time. Our experts will share their practical tips on wellness in one of these core areas. Emotional, intellectual, occupational, physical, environmental, financial, spiritual, social, or habitual. We created our family of podcasts as a resource for anyone who is looking to integrate the nine elements of holistic wellness into their daily lives. Welcome to the show. Hi, everyone. Welcome back to the show. I'm excited today. We have Richard Blank with us. Richard, why don't you, first of all, tell us a little bit about who you are and what you do? Jeff, I'm so happy to be here with you and your audience today. My name is Richard Blank. I'm the proud CEO of Costa Rica's Call Center. I'm also from Northeast Philadelphia, so I got a very good story, a vision quest of twists and turns that got me here today.

Tuesday, February 4, 2025

The Big Thinker Universe. GWHQ Podcast - Season 2 - Episode 016 - Richar...

Integrity and Wisdom from Experience #business #entrepreneur #callcenter...

Get more. A daily Business podcast by Dr. Thomas Trautmann. Joined by special guest Richard Blank. Every decision is made by a human brain! Learn the Science of Ethical Persuasion and discover how other people, entrepreneurs, business owners, CEOs experience life and their decision skills. My name is Thomas Trautmann, providing you with unique content and services to Get More! is my goal. Released Wednesday, 11th September 2024 Dr. Thomas Trautmann : As an entrepreneur for years, I had many ups and downs, successes and failures, just like you, but I have a secret tool you don't have ... yet! Following scientific studies in the fields of artificial intelligence, and an engineering degree, my career was oriented towards marketing and sales. After a few years, I became a Certified Neuromarketing Instructor, using the latest brain and decision-making science, improving my clients’ businesses’ marketing, sales and strategies. Discovering Passion for Spanish Through Travel Hello, dear Get More listeners. Today, I'm super happy to have someone who has exactly the same haircut as I have. So welcome, our friend Richard Blank. So Richard, let's start directly. Tell me, who are you? Where am I? I'm a big fan of your work, Thomas. And I'm so happy to be here with you and your audience today. But my story begins in Northeast Philadelphia. Yeah, I'm from the United States. And growing up, I loved Spanish. Decided to major it in college. And then tripled down on it. No, no. In fact, I'm glad that you did. I tell you what, growing up I had very generous parents and during certain times of the year we would travel and a lot of those travels were to Mexico City or to some of the fun beaches and besides having the best time of my life when you're eight years old I came back with at least 20 brand new vocabulary words. And when I would meet somebody from the Latin community and I would share these words, I got such positive reinforcement and they also added some grammar and more vocab. And so as a little boy, I realized that touching that plate didn't burn and you might get some rewards from it. Don't Be Hard on Yourself: Embrace Small Wins If there was one thing that you would like them to keep in mind, to remember, a key takeaway for today, what would that be? Well, the number one takeaway, do not be hard on yourself. Why be hard on yourself? Regardless of the outcome, you did things with honorable intentions in good faith. You can compare yourself to your bodies. At the end of the day, it's you. So I like small wins. I like collecting nickels. And you can kind of see the growth of it, like building blocks and bricks. And you'll get your whales every now and again, or you might have a good run. But you should always bring that happiness from the little ones, because the littles could turn into big. Remember, you started with one seat at one day, you started with no seats, you were by yourself. Freddie Mercury, Pink Floyd, and the Hero's Journey I got the bad butterflies, not the happy butterflies like Christmas Eve. And then I would see these people. You know what really freaked me out? Because I'm growing up in the 70s and 80s. When you watch the Freddie Mercury, David Bowie video of Under Pressure, and I'm watching the sidewalk walkers or the shoving into the subway cart people, or even Pink Floyd brick in the wall. That stuff was hitting me, hitting me, hitting me, hitting me. And I said, you have to make a choice, child. You have to decide to liberate yourself, but have a skill, or you could be one of the best that climbs that ladder and fights for it every come. You hear the hero's journey. I'm supposed to leave the town. I'm supposed to go on an adventure and slay a dragon and come back and tell the tale. I needed to become a prince. I was willing to die for it. And sometimes Thomas, doctor, my friend, you need to be selfish in order to make long-term decisions for yourself. And as much as you want to please others, that's others' lives and their expectations for you. And you only get 100 years on this silly planet just to spin and have fun. So I disappointed so, but at the end, I guess I won. Why? By telling them I told you so? I didn't want to do that. It should have been set from the beginning. They should have been adding wind to my sails instead of holding me back. And these are individuals that fear the unknown. From A Short Timeout To A New Life In Costa Rica So then guess what happened, doctor? At 27 years old, a good, good friend of mine, Joey said to me, hey, why don't you come to Costa Rica? Why don't you teach English for a couple months at my call center and give yourself a timeout because you're sending out resumes through a fax machine hoping you can get an interview somewhere in Phoenix. Okay, great. Come down, take a break. Time out and shed some skin. Man, two months turned into four years. I put my stuff in storage and I moved and I stayed in Costa Rica. I fell in love. I learned the business from the inside out, not at sea level. And I got a chance to sit with the people. So you got to hear the good and the bad and the happy and the sad. And you want to hear the best part about it, my friend, my ethical persuader, that this is the time in the early 2000s when people were working off of Cisco phones and Excel sheets. They weren't doing like what you had today with Plantronics. And you are watching individuals, sight unseen, English second language, engaged in conversations, transitional sentences, tie downs, having a good time, getting an ROI on their investment, really artists of speech. And the room was alive. Can we compete with New York stock sellers? No, I never said you could, but let me see how they pitch in Spanish in our home court, see how they do. They're watching people that speak a romantic language. And I loved it. And it was boy and girl, young and old, everywhere. Everyone was devoted to the art of the speech. Integrity and Wisdom from Experience And you always love the first job, the first boss, the first client. So try to pay that forward like a candle that lights other candles. And I can't believe the fact I'm 52 years old and I'm giving my wisdom on such an amazing show like yours. And I can't thank you enough, but please keep it pure because you don't want to sell your soul for a dollar. There's a thousand ways to earn a living. https://youtu.be/vZGKNTVkroE https://youtube.com/shorts/crVE-fJc7m0?feature=share https://youtube.com/shorts/uzjnDtyKGwM https://youtube.com/shorts/tO55Qz0llOA?si=By1L9w9A8l9YMuO4 https://youtube.com/shorts/KHrVU3sWLok During these few years teaching and conducting NeuroMarketing projects, I studied the differences between male and female brains to help me improve my relationship and my teachings. Thus was born the NeuroCouple concept, accompanied by my first book on the subject, helping women and men enjoy better relationships thanks to brain science. It was then that it became clear to me that those who deserved the most access to all this knowledge were the people wanting to genuinely help other people reach the best decisions: ENTREPRENEURS. And so was born the Ethical Persuader System, followed by the Decision Hack System. I give workshops, trainings and seminars for companies and individuals. And I am also a speaker at conferences all around the world, to help people like you, make the best decisions to Get More! and become the Ethical Persuader.What drives me? Your smile! To see that you found a new way to be happy in your couple, in your job, in your life. Your smile is a facial expression and as such is driven by your brain! See, I told you I love brains! During my whole career, which I started as a computer engineer investigating the way people were thinking and writing software, I always had a passion for what makes us be who we are. When it comes to my career in Marketing and Sales I always had a strong passion for understanding what make the products and businesses I manage unique, and focused towards their customers, uncovering their hidden motivations and desires. This has allowed me to build very strong ties with my own business customers and strengthen their competitive advantage. Over the last years after having spend over 25 years in engineering and marketing with both high tech and industrial companies such as Robert Bosch, Hewlett-Packard, AOL, Steelcase and Sapa Building Systems, I’ve joined SalesBrain, the first NeuroMarketing agency. Over the last couple of years I noticed that many parts of neuroscience could not only used for marketing, sales, management or strategy, but could be very useful in your personal life, in your love life . Born in Switzerland of German descent, I have lived in Belgium, France, and Ireland, and consider myself a European citizen. I am living with my second wife for more than 10 years and have 5 kids (2 from a past life, and 3 with my wife), which gives me a great perspective on what love life is about. I graduated in Computer Engineering, hold a Master Sc. in Artificial Intelligence and Algorithmic and a PhD in Artificial Neural Networks.[:fr] Ce qui me motive ? Votre sourire ! Vous voir heureux d’avoir trouvé une nouvelle méthode pour plus de joie dans votre couple, votre travail, votre vie. Votre sourire est une expression faciale qui est pilotée par votre cerveau ! Vous voyez ? Je vous avais dit que j’adore les cerveaux ! Durant toute ma carrière, qui à débutée comme ingénieur en informatique à décortiquer le raisonnement des autres lors de l’écriture de leur programmes, je me suis toujours passionné pour ce qui fait de nous qui nous sommes. Pour ce qui est de ma carrière dans le Marketing et la Vente, j’ai toujours eu une forte passion pour comprendre ce qui rend des produits, ou une entreprise, uniques et focalisés vers les clients, afin de comprendre leurs motivations cachées et leurs désirs. Ceci m’a permis de construire des liens très étroits avec mes propres clients tout en renforçant leur avantage compétitif. Au cours des 25 dernières années passées dans l’ingénierie puis le marketing et la vente, aussi bien dans des entreprises de high-tech qu’industrielles, comme Robert Bosch, Hewlett-Packard, AOL, Steelcase et Sapa Building Systems, j’ai pu apprendre de sur nous en regardant les gens à l’œuvre. Puis j’ai rejoint comme partenaire SalesBrain, qui est la première agence de NeuroMarketing. Ces dernières années passées dans l’application des neurosciences au marketing, à la vente et à la stratégie m’ont fait réaliser qu’il pourrait être fort utile d’appliquer les neurosciences à votre vie personnelle, à votre vie amoureuse. Né en Suisse de parents allemands, j’ai vécu en Belgique, Irlande et en France, je me considère comme un citoyen européen. Je vis depuis plus de dix ans avec mon épouse et ai 5 enfants (2 d’un premier mariage et 3 avec mon épouse), ce qui me donne une belle perspective sur la vie de couple. Je suis diplômé comme Ingénieur en Informatique et possède un DEA en Intelligence Artificielle et Algorithmique ainsi qu’un Doctorat en Réseaux de Neurones Artificiels. St.-Raphaël, Provence-Alpes-Côte d'Azur, France Dr. Thomas Trautmann, Get more, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DrThomasTrautmann #Getmore #GetAuthenticWithMarquesOgdenShow #MarquesOgden #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending