Host Shawn Day presents The Hire Lead Chill Pocast. Richard Blank is our...

Host Shawn Day presents The Hire Lead Chill Podcast. EP#27 Richard Blank is our telesales trainer guest. Hire - Lead & Chill is a group that provides free content on the 3 Pillars of ALL successful businesses. The 3 Pillars of success are Recruiting, Leadership, and Culture. Master these 3 Pillars and you'll grow beyond your wildest dreams. Hire Lead & Chill is all about Hiring Leadership & Culture! Welcome to Hire Lead & Chill - Where Hiring becomes a Breeze! Looking to level up your small business and create a dream team of top-notch employees? Look no further than our awesome channel, hosted by the one and only Shawn Day! With over 35 years of experience as a savvy small business owner and entrepreneur, Shawn is here to share his wisdom and bring you the ultimate hiring and retention tips! What's in Store? Expert Insights: Join Shawn as he sits down with a diverse array of guests from the home service industries. We'll dive deep into their success stories, learn from their experiences, and uncover secrets to building exceptional teams. Unique Strategies: Get ready for innovative, out-of-the-box approaches to find, attract, and keep exceptional talent. From creative recruiting techniques to fostering an inspiring work culture, we've got you covered! With over 30 years of experience as a self-employed professional, I have a deep passion for matching exceptional employees with outstanding companies. It is a pleasure to use my extensive knowledge and expertise to ensure that each candidate is placed in a position that suits their unique skills and experiences. Over the past 20 years, I have honed my copywriting skills, having written thousands of content articles, blog posts, job descriptions, and other SEO-related materials for both my own companies and other organizations. This vast experience has allowed me to develop a keen understanding of what works in the ever-evolving digital landscape and how to craft effective messaging that resonates with the intended audience. I am committed to delivering high-quality content that communicates key messages in a clear, concise and engaging manner. My work is always tailored to the specific needs of each client, and I take pride in exceeding their expectations. If you require assistance with your copywriting needs, please do not hesitate to reach out to me. I am eager to collaborate with you and produce content that effectively communicates your brand's unique message. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Shawn Day,Hire Lead chill Pocast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ShawnDay #HireLeadChillPocast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending Chesterland, Ohio, United States https://youtu.be/Jo_QcNreecM Fascinating Insights into Costa Rica's Culture and Economy Now, real quick for your audience, Shauna. Costa Rica is north of Panama, south of Nicaragua. We're the only democratic society in Central America. And so there's no standing army here. They put all that money back into education. There's a 95% literacy rate. Now, check this out. Companies such as Amazon, HP, Intel, and Oracle are here. We're known for eco and medical tourism. And for anyone that surfs, we have some of the best in the world. You know, Malpais and Hermosa, it's, you know, Division One surfing in the world. And your buddy is here. And I got a thousand suggestions for you and your audience. Overcoming Guilt and Naysayers to Forge a Unique Path That's beautiful. And there we go, my friend. I was willing to take, and also you have to get past certain guilt, either as parents, friends, and you have to avoid the naysayers and great believers, take them into consideration, but you can't have them stop you. And so sometimes you need to be selfish if you want to go on these adventures. And so my intentions were honorable, but I really had to hold course because I literally had nobody to compare notes to. Nobody was doing this. So I was off on my own and I said, you know what? Be bold and brave and see where life will take you. Excellent. So there's a story that aligns a little bit with that, with hire, lead and chill the company. That is, we were much less intentional, but there was still this path that we followed and we didn't have a roadmap either. So we super unintentionally started Hire Lead Chill in that nobody else was doing this recruiting for the home service space back at seven or eight years ago. It was not a consideration to outsource recruiting really in the home service space for 98% of the businesses out there. The Art of Handling Gatekeepers and Creating Positive Momentum It's really an adjustment of mass. Yeah. And in the beginning, people have these ego defense, especially with their mechanisms. And they're black and blue and we're good, thanks. And you sound like a salesman and just send me information. Fine, I'll take that romantic death. But you're at least going to say that to me seven minutes in because I'm going to ask you a bunch of questions in charge of your secretary. You have to understand there are things like positive escalations where if I get a gatekeeper on the phone and I get the pass to pitch and I get transferred to you, I will definitely let them know verbally and in writing how amazing that individual is. So when I call your company back, they remember me. And they add to my momentum. Building Connections Through Pinball You are really putting in that foundation. For me, it's pinball machines. I'll do pizza and stuff, but I always felt like playing my original pinball machines was my bonding. But to each its own, you need to find a way to put business aside and show your human side to somebody where you can laugh and cry together. And if you can do that, Then by natural selection, Sean, you'll find the perfect people that will be with you for decades. Using Humor to Win the Championship You'll appreciate this story real quick with little league. I was coaching little league and we were in the championship game and, um, the pitcher was really getting upset. We were winning the game and then they were coming back and everybody was getting, you know, excited out in the field there. And I saw him getting stressed out. So I called timeout to the up. I said, I walk out to the mound and I bring everybody in and there's two outs left. We need to get this third out to win the championship. And so what I said to them was, I need somebody to tell me the best joke they know. And everybody's looking at me like, what? What are you talking about? I said, who's got a good joke? And somebody said a joke. They start laughing. I said, I got to tell you one that I have. And I told a dumb joke. And I said, hey, by the way, we just need to get one more out and everything's going to be great. So let's get this out and let's do it. Three pitches, strike one, strike two, strike three. We won the championship. Richard Blank's Intentional Move to Costa Rica Where did this come from where all of a sudden, hey, let's go to Costa Rica. Is this something that transpired and it was intentional? A lot of times things aren't intentional, but you seem to be a pretty intentional type of guy. It was built on momentum. So many checkpoints prior to that huge life decision. If we may scroll way back to the late 70s and early 80s, there was Little Richard. And I really enjoyed Spanish on vacations. I would come back with some additional vocabulary and I was getting such reinforcement from the Latino community because it just wasn't a parlor trick or something cute for my parents to say, you know, Richard's in passing. It was something I wanted to dedicate my life to. The Irreplaceable Human Element in the Age of Technology If you lost a family member or something happens, you're not going to trust a computer hug. It won't work. And so I know that my industry might be boutique. but it will never go away. And as much as the computers will be taking over more things, there will always be that human element that we all want. And so am I concerned? I know the reality of it. And if this is maybe the back nine in the golden years of the call center industry, then at least I was part of it and I enjoyed this and I respect the art of speech. And maybe I'll just die a classic romantic and just go down with, That ship, it's okay. Control What You Can: Cherishing Relationships And if you can do that, you'll be okay for today. Absolutely. Those are some wise words. And I've got a little saying that I have, that if I am kind and loving to all of God's kids... I don't give a shit about anything else because I've done everything I can. That's what I can control. And whatever comes of that, whether it's good, bad, or happens quickly or takes a long time to happen or doesn't happen at all, I've done everything I can in my control. Really. There's certain things, obviously, that are day to day and tasks and all those sort of things. But like you've you've really said it well with relationships. I have breakfast every Sunday morning with a with a guy that I've known just about two minutes less than I've known my mom. And we have breakfast every Sunday. I moved out of the state for seven years and we stayed in touch and we came back. And I can't imagine not having that breakfast with him every Sunday. Every now and again, we can't for somebody sick or something like that. But those are the treasured moments and the things that I can talk about with him.

Validating Critiques through Shared Experience.

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting ”Your future self is not a prediction, but a possibility. And the choices you make today will either bring it to light or leave it in the shadows.” - Lee Jones Building an Effective Support Network You have to separate two things. You got to have the players that get things done for you. And then you have the intimate people in your lives that you bring to your home and you share things with. And so I myself might be seen as a Blanco, as a target, charge me extra 20 to 50% if I show up. And so I needed to have a face man of my A team. I also needed a BA and a little bit of a Murdoch, a little bit of craziness. Community vs Material Wealth Well, money loses its luster. And as I say, with jewels and money and stuff, it's great, but it loses its luster. It loses its, in my mind, value. These millionaires sit in their mansions alone, while the local guy that doesn't have two dimes to rub together is the most popular kid in town. That's why you see sometimes these GoFundMe pages. I know some of them are under certain questionable circumstances, but if people love the local guy at the high school or these stories where the community, when the whole community comes together, I love hearing stories like that because that person never expected it and just gave love constantly and got it back. Don't Quit When the Going Gets Tough I've also had people say, I can't take it. I'm quitting. Lee, don't quit. I can't take it anymore, Richard. Dude. Relax, just stay off the phone for half an hour. Why don't you take the rest of the day? No, man, that did it. Judy's F you. I was in the industry for nine years. I worked at all the big boys, but I think I want to go back and work at a hotel now or go to the beach. And I go, please don't, because if you can't handle this level, and this is when I get straight and come to Jesus. Emotional Tribute to Veterans And so these individuals definitely raise the bar. But you get me emotional for a minute. But thank you so much for your 20 years of service. You are a hero. And I was fortunate to have a grandfather and uncles that served. Those are heroes. Yeah. Yeah. But yeah, man, my heroes. Anyway, getting back to my story. Exploring Uncharted Waters And it's, um, It's very humbling. You don't underestimate yourself, but unless it was handed to you or school sets it for you, or it's in the blue book in the prints, it's very weird to go out in your ship, which is seaworthy, and go exploring because you could either come back broke or even sink, or you might find some riches and come back with amazing tales to talk about. The Allure of Pinball Machines How did you get into collecting those machines? Do you remember Ricky Schroeder and silver spoons? I had that arcade in his mansion. Yeah. Didn't you want one? We all wanted one. Of course we all do. And so just like Tom Hanks in the movie Big, or anybody that happens to come in a little bit of money, what do you spend it on? Well, for me, I spend it on suits and pinball machines. And it's interesting, but sad at the same time. These arcades are going out of business. Validating Critiques through Shared Experience and where's your wall? Where's your bricks? And so I size up from time to time people that come by me with a white glove and make their suggestions. And I'm cool with all of that. But then again, what have you done where you can literally compare yourself to me? And I'm not saying it is an elitist, but damn man, unless you're a call center person that moved from Philadelphia that speaks Spanish and started his company with his wife, how the hell are you going to compare notes? But if you find me one, I'd love to take them out to dinner. Let's just talk about it. https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM https://youtu.be/NBM_FbeltAo https://youtu.be/X9wDqXbO8Rc https://youtu.be/KUpPBHJOIOU https://youtu.be/Sm3iLh2YiyQ https://youtu.be/rFs79Bq66LU https://youtu.be/rKbJhTjfYjM Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Discover Insights, Inspiration, & the Path to Your Success on Hindsight the Podcast Are you navigating life's crossroads? Looking for guidance and inspiration to achieve your career goals? Look no further than Hindsight the Podcast, hosted by the renowned Lee Jones. Join Lee as he delves into the stories of influential entrepreneurs, authors, coaches, entertainers, and individuals with exceptional business acumen. Through insightful interviews, Lee uncovers the secrets to overcoming challenges, making strategic decisions, and building a fulfilling life. Key benefits of listening to Hindsight the Podcast: Expert insights: Gain valuable knowledge from industry leaders. Inspirational stories: Discover how others have overcome adversity. Practical advice: Learn actionable strategies for success. Career guidance: Find direction and motivation for your professional journey. Why Watch Hindsight the Podcast? As a seasoned host, Lee Jones brings a unique perspective and engaging style to each episode. His ability to connect with guests and extract their valuable experiences makes HINDSIGHT the Podcast a must-listen for anyone seeking perspective and personal and professional growth. Hi. I'm Lee Jones As an Army veteran and supply chain professional, Lee Jones learned that transitions are a natural part of life - whether it's a move to a new unit, a deployment to a foreign land, or a shift in career direction. As the host of Hindsight the Podcast, Lee is passionate about exploring the stories and decisions that have shaped the lives of my guests, sharing their "lessons learned" with others. Through Hindsight, Lee Jones aims to inspire and empower listeners to take control of their own transitions, and to find the clarity and confidence they need to thrive in an ever-changing world. Lee Jones the Veteran Lee has had the privilege of serving in a variety of roles and environments. With a military career spanning multiple units, from light infantry to military intelligence, I've developed a unique perspective on adaptability and resilience. Lee's lived in 7 states, and either traveled to or was deployed to 10 countries. These experiences have taught me the importance of flexibility and the ability to thrive in unfamiliar surroundings. As the host of Hindsight the Podcast, Lee Jones bring this expertise to the table. Whether it's a career change, a move to a new city, or a major life shift, Lee and his guests are here to offer insight and perspective. Uncover the secrets to success with inspiring entrepreneur stories! Hindsight the Podcast, hosted by Lee Jones, dives deep into the journeys of visionaries like Krish Sidhu, Alan Lazaros, Willow J, and Angela Blanco. Gain valuable insights, actionable takeaways, and the inspiration to chase your own dreams. Subscribe for weekly episodes and join the Hindsight community! #HindsightThePodcast #EntrepreneurLife #Motivation Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HindsightthePodcast #LeeJones #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending https://youtu.be/FmCtgwLdCjs

The Allure of Pinball Machines. #pinball #gamification #Entrepreneur #B2...

Hindsight the Podcast hosted by Lee Jones. Costa Rica Calling: A Leader's Hindsight by Richard Blank Inspiring Journeys to Success on Hindsight the Podcast. Past experiences shape future success. Hosted by Lee Jones—retired Army veteran, supply chain professional, and top podcast host—Hindsight the Podcast explores pivotal moments that define extraordinary lives. Through insightful conversations with entrepreneurs, authors, and leaders, we uncover lessons in resilience, mindset, and transformation. If you're navigating a career change, personal transformation, or simply seeking inspiration, Hindsight the Podcast is your guide to overcoming obstacles and building the future you desire. In this episode of Hindsight the Podcast, host Lee Jones welcomes Richard Blank, CEO of Costa Rica’s Call Center, to discuss the power of mindset and how it can shape both personal and professional success. Richard shares his incredible journey from the U.S. to Costa Rica, where he took on the challenge of training over 500 employees in a high-pressure environment. With years of experience in leadership and public speaking, Richard dives into the importance of having the right mindset when tackling major life transitions. Key Topics: Richard's journey to Costa Rica and building a successful businessThe importance of mindset in overcoming challengesHow to build a support network and set healthy boundariesCreating actionable strategies for achieving your goalsStaying motivated and persistent in the face of obstacles This episode is for you if: You're navigating a significant career or life transitionYou want to learn how to adjust your mindset to overcome challengesYou're looking for practical advice on leadership and goal-setting ”Your future self is not a prediction, but a possibility. And the choices you make today will either bring it to light or leave it in the shadows.” - Lee Jones Building an Effective Support Network You have to separate two things. You got to have the players that get things done for you. And then you have the intimate people in your lives that you bring to your home and you share things with. And so I myself might be seen as a Blanco, as a target, charge me extra 20 to 50% if I show up. And so I needed to have a face man of my A team. I also needed a BA and a little bit of a Murdoch, a little bit of craziness. Community vs Material Wealth Well, money loses its luster. And as I say, with jewels and money and stuff, it's great, but it loses its luster. It loses its, in my mind, value. These millionaires sit in their mansions alone, while the local guy that doesn't have two dimes to rub together is the most popular kid in town. That's why you see sometimes these GoFundMe pages. I know some of them are under certain questionable circumstances, but if people love the local guy at the high school or these stories where the community, when the whole community comes together, I love hearing stories like that because that person never expected it and just gave love constantly and got it back. Don't Quit When the Going Gets Tough I've also had people say, I can't take it. I'm quitting. Lee, don't quit. I can't take it anymore, Richard. Dude. Relax, just stay off the phone for half an hour. Why don't you take the rest of the day? No, man, that did it. Judy's F you. I was in the industry for nine years. I worked at all the big boys, but I think I want to go back and work at a hotel now or go to the beach. And I go, please don't, because if you can't handle this level, and this is when I get straight and come to Jesus. Emotional Tribute to Veterans And so these individuals definitely raise the bar. But you get me emotional for a minute. But thank you so much for your 20 years of service. You are a hero. And I was fortunate to have a grandfather and uncles that served. Those are heroes. Yeah. Yeah. But yeah, man, my heroes. Anyway, getting back to my story. Exploring Uncharted Waters And it's, um, It's very humbling. You don't underestimate yourself, but unless it was handed to you or school sets it for you, or it's in the blue book in the prints, it's very weird to go out in your ship, which is seaworthy, and go exploring because you could either come back broke or even sink, or you might find some riches and come back with amazing tales to talk about. The Allure of Pinball Machines How did you get into collecting those machines? Do you remember Ricky Schroeder and silver spoons? I had that arcade in his mansion. Yeah. Didn't you want one? We all wanted one. Of course we all do. And so just like Tom Hanks in the movie Big, or anybody that happens to come in a little bit of money, what do you spend it on? Well, for me, I spend it on suits and pinball machines. And it's interesting, but sad at the same time. These arcades are going out of business. https://youtu.be/FmCtgwLdCjs https://youtu.be/c8MkkL_q0JM https://youtu.be/NBM_FbeltAo https://youtu.be/X9wDqXbO8Rc https://youtu.be/KUpPBHJOIOU https://youtu.be/Sm3iLh2YiyQ https://youtu.be/rFs79Bq66LU Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Discover Insights, Inspiration, & the Path to Your Success on Hindsight the Podcast Are you navigating life's crossroads? Looking for guidance and inspiration to achieve your career goals? Look no further than Hindsight the Podcast, hosted by the renowned Lee Jones. Join Lee as he delves into the stories of influential entrepreneurs, authors, coaches, entertainers, and individuals with exceptional business acumen. Through insightful interviews, Lee uncovers the secrets to overcoming challenges, making strategic decisions, and building a fulfilling life. Key benefits of listening to Hindsight the Podcast: Expert insights: Gain valuable knowledge from industry leaders. Inspirational stories: Discover how others have overcome adversity. Practical advice: Learn actionable strategies for success. Career guidance: Find direction and motivation for your professional journey. Why Watch Hindsight the Podcast? As a seasoned host, Lee Jones brings a unique perspective and engaging style to each episode. His ability to connect with guests and extract their valuable experiences makes HINDSIGHT the Podcast a must-listen for anyone seeking perspective and personal and professional growth. Hi. I'm Lee Jones As an Army veteran and supply chain professional, Lee Jones learned that transitions are a natural part of life - whether it's a move to a new unit, a deployment to a foreign land, or a shift in career direction. As the host of Hindsight the Podcast, Lee is passionate about exploring the stories and decisions that have shaped the lives of my guests, sharing their "lessons learned" with others. Through Hindsight, Lee Jones aims to inspire and empower listeners to take control of their own transitions, and to find the clarity and confidence they need to thrive in an ever-changing world. Lee Jones the Veteran Lee has had the privilege of serving in a variety of roles and environments. With a military career spanning multiple units, from light infantry to military intelligence, I've developed a unique perspective on adaptability and resilience. Lee's lived in 7 states, and either traveled to or was deployed to 10 countries. These experiences have taught me the importance of flexibility and the ability to thrive in unfamiliar surroundings. As the host of Hindsight the Podcast, Lee Jones bring this expertise to the table. Whether it's a career change, a move to a new city, or a major life shift, Lee and his guests are here to offer insight and perspective. Uncover the secrets to success with inspiring entrepreneur stories! Hindsight the Podcast, hosted by Lee Jones, dives deep into the journeys of visionaries like Krish Sidhu, Alan Lazaros, Willow J, and Angela Blanco. Gain valuable insights, actionable takeaways, and the inspiration to chase your own dreams. Subscribe for weekly episodes and join the Hindsight community! #HindsightThePodcast #EntrepreneurLife #Motivation Hindsight the Podcast, Lee Jones, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HindsightthePodcast #LeeJones #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending https://youtu.be/FmCtgwLdCjs Validating Critiques through Shared Experience and where's your wall? Where's your bricks? And so I size up from time to time people that come by me with a white glove and make their suggestions. And I'm cool with all of that. But then again, what have you done where you can literally compare yourself to me? And I'm not saying it is an elitist, but damn man, unless you're a call center person that moved from Philadelphia that speaks Spanish and started his company with his wife, how the hell are you going to compare notes? But if you find me one, I'd love to take them out to dinner. Let's just talk about it.