Finding Connection Amidst Busy Lives

Abeg Vex Podcast. The Art of Human Interaction: Lessons on Empathy and Assertiveness with Richard Blank l EP19 Abeg Vex Podcast We are engaging in candid conversations without judgment. Make we gist! Step into a world of candid conversations, unfiltered opinions, and uproarious laughter with the "Abeg Vex!” Podcast. This podcast is your ultimate escape from the mundane, a sanctuary where no topic is off- limits. Abeg Vex Nation – a community of listeners who have discovered the therapeutic power of a good old-fashioned rant. In this episode of the Abeg Vex Podcast, Idongesit Obeya and guest Richard Blank dive into the art of communication and building meaningful human connections. They explore topics like cultural nuances, mindful interactions, and the importance of empathy in relationships. Richard shares insights from his cross-cultural experiences, highlighting how respect and attentiveness can help navigate diverse environments. Listeners are encouraged to reflect on their communication styles and how to balance assertiveness with kindness. This inspiring conversation is a reminder to cherish connections, embrace curiosity, and remain open to learning from one another. #CommunicationSkills #EmpathyMatters #HumanConnection CHAPTERS: 00:00:04: Introduction 00:00:11: Welcoming Richard Blank 00:00:49: The Essence of Communication 00:02:34: Mindfulness in Conversations 00:07:09: Influence of Cultural Nuances on Communication 00:11:56: Adjusting to New Cultures 00:16:22: Judgments Based on Appearances 00:20:01: Building Meaningful Connections 00:24:18: Handling Negative Interactions 00:30:03: Closing Reflections and Lessons Finding Connection Amidst Busy Lives And I'm going to say that we're very special. We we hit it off. We started talking. But you allowed me and I allowed you to. And then we started going through certain topics, and we saw how far they would go, and some were good, but then others were amazing. But we gave the time. You're exceptionally busy, and so am I. But we realized in the course, and this is during a work day, but we need this, and it's not even a timeout. You and I need this oasis in our crazy desert that even though it's not making money right now and we're not attending to our clients and patients, You and I needed to hang out on a Friday for a little bit and just talk because we know that for ourselves, it's being selfles https://youtu.be/AfZtvn3ovDI https://youtu.be/5SBIUjAJT-M Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Idongesit Obeya, Abeg Vex Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Idongesit Obeya Tech Founder | Nurse Professor | Podcast Host of Abeg Vex and Unshelling Medicine | Advocate for Health Equity and Access As someone with more than a decade of clinical nursing experience and a tech founder, nurse educator, and podcast host, I'm motivated by transformative solutions in healthcare at all levels. As a seasoned healthcare leader and innovator, my career represents a commitment to improving care delivery systems, advancing education, and advocating for equitable access to quality healthcare. Tech Founder: As the visionary at Altruistic Scribe Company, I develop cutting-edge platforms that streamline patient care delivery, optimize provider workflows, and bridge gaps in healthcare access. Podcast Host: At Unshelling Medicine and Abeg Vex, I host engaging conversations with global thought leaders to explore the intersection of healthcare, technology, and innovation while navigating personal and career growth journies in all their unique intricacies. Nurse Educator: As a nursing faculty member, I delight in mentoring future healthcare professionals and integrating emerging technologies into academic and clinical education. Healthcare Advocate: A passionate voice for underserved communities, I design initiatives that empower individuals through education, advocacy, and technology-driven solutions. What Sets Me Apart: Dual expertise in clinical nursing and technology, enabling me to bridge the gap between patient care and innovation. Proven track record of transforming ideas into actionable solutions that address complex healthcare challenges. A commitment to amplifying diverse voices through impactful storytelling and education. Key Highlights: Healthcare Technology: Founder of Altruistic Scribe Company, driving innovation in patient care delivery and provider efficiency. Leadership: Epic-trained Nurse Educator and Assistant Director of Nursing, known for inspiring and guiding teams toward operational excellence. Podcast Impact: Amplifying critical conversations to shape the future of healthcare with a focus on diversity, equity, and transformative innovation leadership. Let’s Collaborate: I actively seek partnerships, funding opportunities, and collaborations with organizations and individuals dedicated to reimagining healthcare. Whether you’re an investor, healthcare leader, or innovator, let’s collaborate to create thoughtful, equitable solutions for patients and providers worldwide. Adapting to a new culture starts with an open mind and respect. Observe, ask questions, and embrace the differences—it’s all part of the journey! From learning local customs to trying new foods, every step brings you closer to understanding and connection. Take the time to connect, listen, and understand—you might be surprised by what you discover! True beauty lies beyond the surface. Relationships built on ultimatums are bound to crack. True connection thrives on mutual respect, understanding, and open communication—not “my way or the highway.” Choose dialogue over demands and watch your relationships flourish. #HealthyRelationships #OpenCommunication #MutualRespect Appropriate behavior is a reflection of respect—for yourself and those around you. Whether it’s in your words, actions, or choices, mindfulness goes a long way in creating positive interactions and lasting impressions. Be kind, be considerate, and always bring your best self. #RespectMatters #MindfulLiving #PositiveVibes it’s a gift of growth, understanding, and compassion. Sometimes, all it takes is a little patience and forgiveness to see someone thrive. Extend grace, and you might just change a life. #SecondChances #CompassionMatters #ForgiveAndGrow Not every battle is worth fighting. Sometimes, stepping back to regroup brings clarity and strength. Choose your battles wisely, protect your peace, and focus on what truly matters. #ChooseWisely #ProtectYourEnergy #PersonalGrowth Effective communication isn’t just about talking—it’s about being clear, empathetic, and mindful of others. Listen, connect, and choose your words with care to build stronger relationships. #EffectiveCommunication #EmpathyFirst #HumanConnection Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #IdongesitObeya #AbegVexPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest The Art of Communication And we choose certain vocabulary which will not evoke a defense or an ego. We try to have conversations that could be prolonged. And we ask follow-up or even open-ended questions so people can give us descriptions. And instead of us assuming the right side, it could be the left side. So grab onto the tail and hold on for the ride. And it's a beautiful dance. There is an art of speech. If it's well-practiced, you become extremely well-versed and people see it as being clever in a craft. And if you can do it in two languages, my term and you, my friend, three languages, it only bears the mark of higher education. It shows structure, discipline and advanced cognitive skills. So if you're ever trying to relate to somebody, or show of solid first impression, you can't beat that. It really shows dedicated practice and dedication. And so it's a wonderful way to interact in the world. And so I've seen it as a gift. Navigating Bilingual Identity in Costa Rica Allow me to be candid. The world is not made of rainbows, butterflies, and unicorns. There are certain situations where I do not disclose that I am bilingual. Look at me. I stand out. It's not like I walk around in a suit all day, but come on, man, seriously. So what am I? I'm a blanco. I'm a target. I'm an Anglo-Sajon. I'm an extranjero. And so certain situations, of course, I'll speak Spanish immediately. But others, I'll sit back and wait just to see if Tommy, Joey, and Billy or saying, hey, let's go see what we can do with him in Boys Town. No, I don't want that. And so I've used it as a very protective, preventative advantage for me. The Fading Flower of Relationships Will you please allow me to ponder at least take a walk on it so I can decide, is it just a bad moment for you or has this relationship run its course? And that's the saddest thing. That's a fading flower or like the end of fall coming into winter. And that makes me so sad when something that was so bright and beautiful at one time dies and goes away. And maybe it's the circle of life where people just change. But as I say before, my friend, if you and I are consistent just through love and empathy and understanding, maybe it's the other person that decided to step off of that mutual path that we were on.

Abeg Vex Podcast. The Art of Human Interaction: tips on Empathy and Asse...

Abeg Vex Podcast. The Art of Human Interaction: Lessons on Empathy and Assertiveness with Richard Blank l EP19 Abeg Vex Podcast We are engaging in candid conversations without judgment. Make we gist! Step into a world of candid conversations, unfiltered opinions, and uproarious laughter with the "Abeg Vex!” Podcast. This podcast is your ultimate escape from the mundane, a sanctuary where no topic is off- limits. Abeg Vex Nation – a community of listeners who have discovered the therapeutic power of a good old-fashioned rant. In this episode of the Abeg Vex Podcast, Idongesit Obeya and guest Richard Blank dive into the art of communication and building meaningful human connections. They explore topics like cultural nuances, mindful interactions, and the importance of empathy in relationships. Richard shares insights from his cross-cultural experiences, highlighting how respect and attentiveness can help navigate diverse environments. Listeners are encouraged to reflect on their communication styles and how to balance assertiveness with kindness. This inspiring conversation is a reminder to cherish connections, embrace curiosity, and remain open to learning from one another. #CommunicationSkills #EmpathyMatters #HumanConnection CHAPTERS: 00:00:04: Introduction 00:00:11: Welcoming Richard Blank 00:00:49: The Essence of Communication 00:02:34: Mindfulness in Conversations 00:07:09: Influence of Cultural Nuances on Communication 00:11:56: Adjusting to New Cultures 00:16:22: Judgments Based on Appearances 00:20:01: Building Meaningful Connections 00:24:18: Handling Negative Interactions 00:30:03: Closing Reflections and Lessons https://youtu.be/AfZtvn3ovDI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Idongesit Obeya, Abeg Vex Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Idongesit Obeya Tech Founder | Nurse Professor | Podcast Host of Abeg Vex and Unshelling Medicine | Advocate for Health Equity and Access As someone with more than a decade of clinical nursing experience and a tech founder, nurse educator, and podcast host, I'm motivated by transformative solutions in healthcare at all levels. As a seasoned healthcare leader and innovator, my career represents a commitment to improving care delivery systems, advancing education, and advocating for equitable access to quality healthcare. Tech Founder: As the visionary at Altruistic Scribe Company, I develop cutting-edge platforms that streamline patient care delivery, optimize provider workflows, and bridge gaps in healthcare access. Podcast Host: At Unshelling Medicine and Abeg Vex, I host engaging conversations with global thought leaders to explore the intersection of healthcare, technology, and innovation while navigating personal and career growth journies in all their unique intricacies. Nurse Educator: As a nursing faculty member, I delight in mentoring future healthcare professionals and integrating emerging technologies into academic and clinical education. Healthcare Advocate: A passionate voice for underserved communities, I design initiatives that empower individuals through education, advocacy, and technology-driven solutions. What Sets Me Apart: Dual expertise in clinical nursing and technology, enabling me to bridge the gap between patient care and innovation. Proven track record of transforming ideas into actionable solutions that address complex healthcare challenges. A commitment to amplifying diverse voices through impactful storytelling and education. Key Highlights: Healthcare Technology: Founder of Altruistic Scribe Company, driving innovation in patient care delivery and provider efficiency. Leadership: Epic-trained Nurse Educator and Assistant Director of Nursing, known for inspiring and guiding teams toward operational excellence. Podcast Impact: Amplifying critical conversations to shape the future of healthcare with a focus on diversity, equity, and transformative innovation leadership. Let’s Collaborate: I actively seek partnerships, funding opportunities, and collaborations with organizations and individuals dedicated to reimagining healthcare. Whether you’re an investor, healthcare leader, or innovator, let’s collaborate to create thoughtful, equitable solutions for patients and providers worldwide. Adapting to a new culture starts with an open mind and respect. Observe, ask questions, and embrace the differences—it’s all part of the journey! From learning local customs to trying new foods, every step brings you closer to understanding and connection. Take the time to connect, listen, and understand—you might be surprised by what you discover! True beauty lies beyond the surface. Relationships built on ultimatums are bound to crack. True connection thrives on mutual respect, understanding, and open communication—not “my way or the highway.” Choose dialogue over demands and watch your relationships flourish. #HealthyRelationships #OpenCommunication #MutualRespect Appropriate behavior is a reflection of respect—for yourself and those around you. Whether it’s in your words, actions, or choices, mindfulness goes a long way in creating positive interactions and lasting impressions. Be kind, be considerate, and always bring your best self. #RespectMatters #MindfulLiving #PositiveVibes it’s a gift of growth, understanding, and compassion. Sometimes, all it takes is a little patience and forgiveness to see someone thrive. Extend grace, and you might just change a life. #SecondChances #CompassionMatters #ForgiveAndGrow Not every battle is worth fighting. Sometimes, stepping back to regroup brings clarity and strength. Choose your battles wisely, protect your peace, and focus on what truly matters. #ChooseWisely #ProtectYourEnergy #PersonalGrowth Effective communication isn’t just about talking—it’s about being clear, empathetic, and mindful of others. Listen, connect, and choose your words with care to build stronger relationships. #EffectiveCommunication #EmpathyFirst #HumanConnection Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #IdongesitObeya #AbegVexPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Leading with Purpose in a Virtual World: Richard Blank’s Culture-First A...

What does "soft speaking skills" make you think about? #b2b #bpo #busine...

Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank Mitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. Embracing Aging and Language Learning Struggles So who's to say you're going to croak in 48 years already? Just because you're bald don't mean nothing. Just because you got great just shows you are wiser. That's all that it means. But somebody will still, your wife will still love you. She will still laugh at your jokes that you told 10 years ago. You know what I mean? It will be the same thing. The beauty of that is that because you're doing it with the right, you're putting your right foot forward every day. You're looking for joy. You're looking for goodness. You're looking to serve others. And the fact that you're linguistic and the fact that Spanish was your first language and you had to learn English, let's be honest, English is not easy. English makes no sense. But yet here we are making the sense of the English. The opposite, though, I grew up in northeast Philly. So Philly. So English was my first language. And then Spanish came later. Oh, okay. Okay. Well, thank you for correcting me. Either way, the fact that you had to learn Spanish is, is still hard. Well, Spanish is still hard to learn, because you there's still still rules, you know, they mean that you still have to apply, and you still have to remember because there's formal and informal and In the English American language, we're so informal all the time. We have to remind ourselves when we're in Spanish mode. Oh, to go. Oh, OK, this is formal and this is informal. So you have to check yourself continuously when you're having conversation. And I know what you mean. Mastering Soft Speaking Skills and Conflict Management Hello, hello, ladies and gentlemen. This is your girl, Mitzi, and this is Mitzi. Let's think about it. Today we are thinking about soft speaking skills. Yes, ladies and gentlemen, goodness, if I can speak, I can get untangled and punctified and articulate my words, but yes. Soft speaking skills is what we are focusing on today with Richard, who's going to help us really think about this. So, Richard, thank you so much for coming on to my show. When you hear the words soft speaking skills, what does that make you think about? Well, first, Mitzi, I can't thank you enough for being a guest on your podcast. A lot of things to think about. First thing that comes to my mind, conflict management. Soft skills, diplomacy, and certain strategy to readjust tones and prolong conversations. And hopefully you can get something out of that interaction. That's usually the name of the game. Right, right. Soft tones. I always heard that you can say anything as long as you choose the word and the tone wisely. Is that true? 100% you're gauging on positive or negative reaction from somebody. And so even I myself will replace certain words, I'll take out help and put in assist guide and lend a hand. Never excuse me for my clarification. These are certain things, as I mentioned, readjusting tones and making it softer. Mitzi and Richard's Relatable Pet Peeves I got a couple different things. I hate having full pockets like in my jeans. Like if you give me a lot of change and I got keys in there and other things, I hate having full pockets. That bothers me so. I hate slow drivers that annoy me because they know I'm in a rush and they're going slow on purpose. And then all of a sudden I hate the make and mark of their car and the color. I get angry. um what else bothers me um people that may not be considerate of personal space or common sense i hate that but they just stop in the middle of nowhere they make camp they realize you got your card are you trying to get by and There are two ways you can do it. You can aggressively go at it or react to it a certain way. And I still think there's damage because you're wasting time and your patience. But I've seen that passive aggressive behavior actually reduces any sort of stress compared to saying, yo, what's going on? I start yelling at him. Paying It Forward and Reflecting on Life at Midpoint And so I had to pay it forward some way. I just couldn't be selfish and earn money on my own. When I was doing well in business, I said, well, instead of being the top salesman, why don't I go from one and do it 100? I teach the people how to do it. And maybe I can make a dollar off each person compared to 100 for myself. And so I liked it better that way. I got more satisfaction. If I was going to earn the same dollar, I get more satisfaction knowing I brought 100 people with me and seeing them cracking codes and getting better because I'm 52 now. I'm the bald, gray, wise one by the fire. telling you're not that old oh my goodness why do people in their 50s think they're about to croak no you are only halfway there you still got so much life ahead of you so much 38 more years, I didn't say it's over but i'm letting you know i'm past halftime you know you're not even past you're not even past halftime yet not even past that there are people living past 100 years old past 100 years old Your energy, your spirit, all that you are will bypass the standard way of living just because of your mindset. The Art of Speech in Business and Personal Connection I have a luxury trade. Yes, I'm in a call center. It's the medium. I can do well, and it's an industry and a business. But the basics of this, and I'm still kind of fighting against the AI, is the art of speech, the interpersonal electromagnetic energy transfer. The fact that we can retain a client, do an upsell, get a referral, or get an exit interview. And the synergy that people feel on the floor. What a linguistic, artistic environment, especially for English second language. What a dedication. And you're getting the return on that investment. And the beauty of that, Mitzi, and you know this, is when you're translating, you're even more focused than you are if it's in your native tongues. I mean, when you're used to it, it's easier. But you're really tapping into something that puts you in the now, right? That much more. And so hats off to anybody that speaks multiple languages because you want to talk about connections with people and soft skills. You meet someone that learns that second language. You both know what you put into it. And so the conversation starts so strong because you both did this to be able to relate to others. And so I have been embraced so. When I speak my Spanish with my Philly accent, I've done well in business and people really... You know, they gravitate towards me. Words of Wisdom: Self-Respect and Living Authentically Of course, I can't thank you enough for having me as a guest. But my parting words, what's assisted me in the long run is just not to be hard on myself. Okay, it's so important to look in my own eyes in the mirror. If you can't do that, we got some issues. And there needs to be some self respect. I like people that make their bed in the morning, if they're capable of hitting the gym, so they can release and retain. And if you can have a better diet, so we just don't do fun food all the time, we have food that can maintain and give you protein. You know, I always believe that regardless of any sort of outcome, at the end of the day, if you know you did things with honorable intentions and good faith, you should be able to live with yourself because a lot of people compare way too much and that's okay. But I don't know. I think you should be your own destiny, your own future, your own pace. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA https://youtu.be/I45FoYFK44o https://youtu.be/sPNinRmRdm4 https://youtu.be/vXioL1ZYQUM https://youtu.be/HQIhOQahgPU https://youtu.be/vCxzsqE6838 Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Welcome to "Mitzi, Let's think about it" Podcast What a perfect time and way to share my thoughts! That's why I made these audio podcasts available: they're a fun way to vocalize my thoughts. Stay tuned every Tuesday and Thursday. I'll focus on topics that matter to me, to you, and to everyone with a mind that thinks. Creating a safe place to share our thoughts. Welcome to Mitzi Let's Think What is "Mitzi Let's Think" all about? Mitzi Let's Think is all about pondering some issues of life that make me think. This web page is about sharing my thoughts, findings, and opinions while having fun, learning, and being enlightened by a 360-degree perspective. If, by chance, it inspires you, Let's think about it. My name is Mitziel, but everyone calls me Mitzi. I consider myself to be an overthinker. I have always had to control my emotions at a very young age. Life hasn't always been easy for me, and I wanted to grow up sooner than other people. My hardship in life had made me constantly wonder "what if," which sparked my love for imagination and creativity. I love to write children's books because they get my mind outside of reality and into imagination. I also like music, reading, and, honestly, everything arts-related. I love thinking about everything I can and why such things are so. I have always been curious about why people feel a certain way and how easily certain things can become taboo. I guess that is why I started Mitzi Think Inc.: I love thinking about everything that can be thought of. I recently became a mother of two and am newly engaged. With this new chapter, I'm experiencing new emotions and taboos. Because of this, I knew I couldn't be the only one curious about our emotions and the taboos that are part of life. When life has so much to offer and so much to take from us. I knew this was the best way to share my thoughts and feelings. Please tune in to my blogs, podcasts, and books so we may think about such things together. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MitziLetsThinkAboutIt #MitziOcasio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Milwaukee, Wisconsin, United States

Ronald Kiyimba Special Interview With Richard Blank

When Passion Becomes Practice. #b2b #bpo #business #ceo #callcenter #cos...

W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.” Kevin Hallinan Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network. Voice Over Artist Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs. Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com). Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets. Creating Playful Connections with Vintage Pinball So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special. Quality Over Quantity in Telemarketing And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this. Strategic Business Management and Delegation And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that The Transformative Experience of Studying in Spain Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with https://youtu.be/j8ne0zrHV6Y https://youtu.be/fryBD42RN9o https://youtu.be/Eb3j6HI7v-Y https://youtu.be/CMe6biiSkjc https://youtu.be/Z5ku2fJGkFo https://youtube.com/shorts/_taLGvq60VY Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

The Transformative Experience of Studying in Spain

W4CY Radio TV Channel presents The Winning Business Radio. Streamed live on Nov 4, 2024 with Richard Blank WINNING Business Radio, hosted by Kevin Hallinan, is a live, weekly broadcast featuring interviews with business owners, executives, advisors and authors who are experts in their fields. We discuss topics including legal, accounting, finance, staffing, sales, marketing, leadership, strategy and more. Our goal is to provide listeners with proven advice and insights, and to help them avoid the mistakes of others. As Churchill said, “Those who fail to learn from history are condemned to repeat it.” Kevin Hallinan Expert in Sales and Leadership Development - Sandler Training - Trainer and Coach - Keynote Speaker - Radio Host - Voice Over Artist - Founding Member, The Outlier Project Kevin is an expert at helping companies, including law firms and CPA firms, overcome sales challenges. His experience is vast, delivering sales training to companies in many industries ranging in size from startups, to small-medium sized closely-held companies, to Fortune 50 enterprises. While most of Kevin’s clients are in his home state of Massachusetts, he works with companies across the US and abroad. Kevin is a partner at WINNING, Incorporated, part of the Sandler Sales Training Network. Voice Over Artist Working from my in-home, professional studio, I'm available with short notice for: commercials, audiobooks, narrations, documentaries, IVR, voicemail, phone systems, on-hold messages, podcasts, promos, training, business presentations, sales, websites and other voice over jobs. Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com). Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets. Creating Playful Connections with Vintage Pinball So they're not on their phone or smoking a cigarette or by themselves. And it gives a chance for people to approach me so we can talk and laugh and compete. And they'll never get a chance to play these old, beautiful machines. I got a 1970 Bally's Camelot and a 71 Bally's Expressway. When are they ever going to see these electrical, mechanical, gorgeous machines from the 70s? And so I do this because it's like the Willy Wonka thing. You know, the umptalumptas, they sing while they work. I got people here that like skip through the hallways because they're in a good mood. That's great. Yeah. It's nurturing. I've created play and I'm doing it at a certain advanced level of professionalism because when you laugh with a co-worker, because no one ever laughs at work, but when you see someone and you're laughing through fun, man, you saw a different side of them. You saw them giggling, laughing, winning. And that's special. Quality Over Quantity in Telemarketing And if you can find that sort of focused imbalance in the beginning of a phone call, you will get such amazing distance, like the long bow. That changes battle. And so instead of making 400 calls a day, tell your supervisor, Billy, I'm making 125. Why? Because my metrics moved. I'm doubling the amount of talk time. And look at my conversion ratios. So do you have any common metrics? Oh, that's awesome. I'm in front of a lot of people. You know what I do. I work with sales organizations. And in a big group, after they get to know me a bit, I'll say, how many of you actually like to prospect? There's usually one, maybe two people. And I joke with them and I say, you're weird. It's not normal to like getting on a phone and calling strangers, but You know, then I say, I wish more people were like that. You have a passion for this. Strategic Business Management and Delegation And so companies might be in a rut or they might not understand the art of speech or how to write a script or how to marinate a list and really how to do a good workflow. Or they're just overwhelmed and they really want somebody to assist them to tee it up for them. And they go in and close. Listen, a lot of companies, my friend, it's about letting go. I'm not telling you to give the keys to the company, but if you're overwhelming yourself with making phone calls, it's like someone that owns a restaurant. You can't do everything. And so you don't also want to hire the cheapest person because it could ruin your clientele base and they might not want to come back. And so that's why I always ask for the profile, specifically what you're looking for in the expectations. And when I read scripts, it's very interesting how they kind of write it. They think like I'm calling and the person answering his credit card at the ready. It doesn't work like that The Transformative Experience of Studying in Spain Get the opportunity. How did you get the opportunity? And when did you go to Spain, University of Sevilla to study Spanish and get that language proficiency? In order to be a Spanish major at the University of Arizona, you have to spend some time abroad. I'm like, really? That's cool. Force me. Yeah. Then I doubled down. I'm not going first semester and coming home. I want the full year. And I want Christmas break over that time to not come home, to take a backpack, a URL pass. call my family once a week on a pay phone and travel, go to Amsterdam, go to Corfu, Greece. That's cool. And this is before the cell phone. So you had to hustle the hookup. You had to go around and meet people. You had to read the signs and show up at the bar. It was so bohemic. It was incredible. And the people that I would meet, and it was not saying it was clean in regards to hygiene. I'm talking about youth hostels, but it still had a sense of innocence to it still. Yeah. And the people there shared books. And if they saw someone, they would join. But he doesn't speak any of the languages we speak. Complete place at the table. And I learned that what I grew up with in the United States sometimes was not applicable or had any sort of merit somewhere else. And I needed to shed that skin to not only be included, but to learn. And so it's a beautiful thing to accept people at a table and break bread with https://youtu.be/j8ne0zrHV6Y https://youtu.be/fryBD42RN9o https://youtu.be/Eb3j6HI7v-Y https://youtu.be/CMe6biiSkjc https://youtu.be/Z5ku2fJGkFo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Kevin Hallinan, W4CY Radio TV Channel, The Winning Business Radio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KevinHallinan #W4CYRadioTVChannel #TheWinningBusinessRadio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest