The Power of Communication and Storytelling over Technology.

Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank. We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message. Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents. Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society. BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa. Building Gomba's First Community Library: A Vision for Change I think i wanted to establish to construct a community library in gomba district i have the land the plan I did, the first community library in the entire district. There is not any library at all. But I have a land, and a plan, and the children, and some materials they have developed, because you want that library to be launched with the materials written by community children themselves. It is the only way that will enable them to improve their skill. becoming better authors, better knowledge engineers. Now, a library, a community library, say, of 50,000 US dollars, 50,000 just US dollars, we can have a community library, the first of its kind. We have space for reading, space for recreation, space for accommodation for those who are homeless. where community members may come, they sit, say in a garden, read, revise, relax, and then they go. Have such kind of dream for these smaller communities where I'm engaged with learners. Can Spirituality and Kindness Unite Us All? Every day is a gift. Every day is a gift, and you know that. Yes, every day is a gift for us. Now, the spirituality. How do you see there are different religions? People come from different religions, which looks like bringing division is affecting their unity. What do you mean by spirituality? Is there a form of the spirituality that can unite us all to experience the love? I've learned two things in life. You should never talk politics or religion. But this is what I do know. Alms, alms. When people are capable of giving food, giving shelter, giving warmth, giving love. And I don't think that's any sort of religion. As I mentioned, I think that's a universal thing. The Power of Communication and Storytelling over Technology Well, that's an excellent question. There's a lot to unpack there. I think from watching your videos and reading about your organization, the greatest thing, once again, is just simple communication from storytelling, book reading, and classroom instruction. And I'll tell you why. Because I'm 52 years old, and technology is wonderful today, and it really assists. But there's nothing better than that face-to-face communication. And when people are working with one another compared to just sending an email and texting and chatting, which is important. It's important to have those skills. But I've always found that individuals that can really deliver a message and can make their points very clear, are undoubtedly some of the wisest ones you could find. So I guess since your culture is so rich and so diverse and it just has so much to offer, I'm just a kid from Northeast Philadelphia. I mean, I could talk about things I grew up with, but really I'm the one that's in awe. I'm the one that would like to learn. And so if it's my ability to share knowledge, my education, my stories, and what got me to where I am today. And this can assist entrepreneurs, individuals studying second and third languages, or deciding to, let's say, move out of the continent of Africa and become an expatriate and travel the world. I believe in my personal space. These are the sort of things that I would be able to share with you and your audience. https://youtu.be/Bd4KwKjr-9Y https://youtu.be/l3rRhagUO5g https://youtu.be/mk97PZd0Y1A https://youtu.be/MoCwYIhrsQs Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Ronald Kiyimba Ronald is a Knowledge Instructor of the Golden Rule Ethic and Peacebuilding on the Be Peace Africa Podcast. Ronald is an accomplished financial management specialist with over 9 years of professional experience across diverse business sectors in financial modeling, grants management, review and development of financial policies/systems as well as operations management with a proven track record of success to improve operations and impact business growth having managed projects funded by MTN and the government of Uganda, the US Government (CDC, USAID, and NIH), UN (Unicef) and other agencies, such as the ELMA Foundation, the Austrian Development Agency, and others. Ronald is a Certified Public Accountant from the Institute of Certified Public Accountants of Uganda, with vast knowledge in building teams, reviewing, developing and monitoring operational systems. Peace Building in Africa: Empowering Change through BePeace Africa Peace is an essential ingredient for progress, stability, and prosperity. In the dynamic and diverse continent of Africa, organizations like BePeace Africa are at the forefront of promoting peacebuilding initiatives. With a strong mission and unwavering dedication, BePeace Africa is empowering positive change across the continent, one community at a time. 1. Understanding BePeace Africa's Mission: BePeace Africa is driven by a powerful mission: to foster sustainable peace, social cohesion, and conflict resolution in Africa. The organization recognizes that lasting peace can only be achieved through grassroots efforts and community engagement. With this understanding, BePeace Africa actively works to create an environment where peace can thrive. 2. Localized Approaches to Peacebuilding: One of the distinguishing aspects of BePeace Africa's mission is its emphasis on localized approaches to peacebuilding. Recognizing the uniqueness of African cultures, traditions, and contexts, BePeace Africa tailors its initiatives to address the specific needs and challenges of diverse communities across the continent. By understanding and respecting local dynamics, BePeace Africa is able to implement effective and sustainable peacebuilding strategies. 3. Collaborative Partnerships: BePeace Africa firmly believes in the power of collaboration. To achieve its mission, the organization actively seeks partnerships with governments, local communities, civil society organizations, and other stakeholders. By leveraging collective expertise and resources, BePeace Africa can maximize its impact and reach more communities in need of peacebuilding interventions. 4. Holistic Approach to Peacebuilding: BePeace Africa takes a holistic approach to peacebuilding, recognizing that peace encompasses various dimensions of human existence. The organization addresses not only the immediate conflicts and tensions but also the underlying root causes. Through a combination of dialogue, education, capacity building, and reconciliation processes, BePeace Africa works towards building a sustainable peace that promotes social justice, inclusivity, and harmony. 5. Empowering Youth and Women: BePeace Africa places a special focus on empowering youth and women as agents of change. Recognizing their potential as catalysts for peace, the organization provides platforms and opportunities for young people and women to actively engage in peacebuilding activities. By nurturing their leadership skills, fostering dialogue, and amplifying their voices, BePeace Africa is shaping the future of peacebuilding in Africa. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RonaldKiyimba #BePeaceAfrica #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Can Spirituality and Kindness Unite Us All?

Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank. We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message. Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents. Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society. BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa. Building Gomba's First Community Library: A Vision for Change I think i wanted to establish to construct a community library in gomba district i have the land the plan I did, the first community library in the entire district. There is not any library at all. But I have a land, and a plan, and the children, and some materials they have developed, because you want that library to be launched with the materials written by community children themselves. It is the only way that will enable them to improve their skill. becoming better authors, better knowledge engineers. Now, a library, a community library, say, of 50,000 US dollars, 50,000 just US dollars, we can have a community library, the first of its kind. We have space for reading, space for recreation, space for accommodation for those who are homeless. where community members may come, they sit, say in a garden, read, revise, relax, and then they go. Have such kind of dream for these smaller communities where I'm engaged with learners. Can Spirituality and Kindness Unite Us All? Every day is a gift. Every day is a gift, and you know that. Yes, every day is a gift for us. Now, the spirituality. How do you see there are different religions? People come from different religions, which looks like bringing division is affecting their unity. What do you mean by spirituality? Is there a form of the spirituality that can unite us all to experience the love? I've learned two things in life. You should never talk politics or religion. But this is what I do know. Alms, alms. When people are capable of giving food, giving shelter, giving warmth, giving love. And I don't think that's any sort of religion. As I mentioned, I think that's a universal thing. https://youtu.be/Bd4KwKjr-9Y https://youtu.be/l3rRhagUO5g https://youtu.be/mk97PZd0Y1A Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Ronald Kiyimba Ronald is a Knowledge Instructor of the Golden Rule Ethic and Peacebuilding on the Be Peace Africa Podcast. Ronald is an accomplished financial management specialist with over 9 years of professional experience across diverse business sectors in financial modeling, grants management, review and development of financial policies/systems as well as operations management with a proven track record of success to improve operations and impact business growth having managed projects funded by MTN and the government of Uganda, the US Government (CDC, USAID, and NIH), UN (Unicef) and other agencies, such as the ELMA Foundation, the Austrian Development Agency, and others. Ronald is a Certified Public Accountant from the Institute of Certified Public Accountants of Uganda, with vast knowledge in building teams, reviewing, developing and monitoring operational systems. Peace Building in Africa: Empowering Change through BePeace Africa Peace is an essential ingredient for progress, stability, and prosperity. In the dynamic and diverse continent of Africa, organizations like BePeace Africa are at the forefront of promoting peacebuilding initiatives. With a strong mission and unwavering dedication, BePeace Africa is empowering positive change across the continent, one community at a time. 1. Understanding BePeace Africa's Mission: BePeace Africa is driven by a powerful mission: to foster sustainable peace, social cohesion, and conflict resolution in Africa. The organization recognizes that lasting peace can only be achieved through grassroots efforts and community engagement. With this understanding, BePeace Africa actively works to create an environment where peace can thrive. 2. Localized Approaches to Peacebuilding: One of the distinguishing aspects of BePeace Africa's mission is its emphasis on localized approaches to peacebuilding. Recognizing the uniqueness of African cultures, traditions, and contexts, BePeace Africa tailors its initiatives to address the specific needs and challenges of diverse communities across the continent. By understanding and respecting local dynamics, BePeace Africa is able to implement effective and sustainable peacebuilding strategies. 3. Collaborative Partnerships: BePeace Africa firmly believes in the power of collaboration. To achieve its mission, the organization actively seeks partnerships with governments, local communities, civil society organizations, and other stakeholders. By leveraging collective expertise and resources, BePeace Africa can maximize its impact and reach more communities in need of peacebuilding interventions. 4. Holistic Approach to Peacebuilding: BePeace Africa takes a holistic approach to peacebuilding, recognizing that peace encompasses various dimensions of human existence. The organization addresses not only the immediate conflicts and tensions but also the underlying root causes. Through a combination of dialogue, education, capacity building, and reconciliation processes, BePeace Africa works towards building a sustainable peace that promotes social justice, inclusivity, and harmony. 5. Empowering Youth and Women: BePeace Africa places a special focus on empowering youth and women as agents of change. Recognizing their potential as catalysts for peace, the organization provides platforms and opportunities for young people and women to actively engage in peacebuilding activities. By nurturing their leadership skills, fostering dialogue, and amplifying their voices, BePeace Africa is shaping the future of peacebuilding in Africa. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RonaldKiyimba #BePeaceAfrica #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest The Power of Communication and Storytelling over Technology Well, that's an excellent question. There's a lot to unpack there. I think from watching your videos and reading about your organization, the greatest thing, once again, is just simple communication from storytelling, book reading, and classroom instruction. And I'll tell you why. Because I'm 52 years old, and technology is wonderful today, and it really assists. But there's nothing better than that face-to-face communication. And when people are working with one another compared to just sending an email and texting and chatting, which is important. It's important to have those skills. But I've always found that individuals that can really deliver a message and can make their points very clear, are undoubtedly some of the wisest ones you could find. So I guess since your culture is so rich and so diverse and it just has so much to offer, I'm just a kid from Northeast Philadelphia. I mean, I could talk about things I grew up with, but really I'm the one that's in awe. I'm the one that would like to learn. And so if it's my ability to share knowledge, my education, my stories, and what got me to where I am today. And this can assist entrepreneurs, individuals studying second and third languages, or deciding to, let's say, move out of the continent of Africa and become an expatriate and travel the world. I believe in my personal space. These are the sort of things that I would be able to share with you and your audience.

Building Gomba's First Community Library: A Vision for Change.

Be Peace Africa podcast. Nigerian Teacher Ronald Kiyimba special interview with Richard Blank. We promote peacebuilding efforts in Africa. We focus on enhancing peace within local communities and cultivating ethical behavior among children, youth, parents, faith-based institutions, schools, and stakeholders. Through local languages, we effectively communicate our message. Our goal is to promote peace at all levels and educate young people on good ethics and moral living. Through practical guidance and engaging discussions, we inspire positive change and empower the next generation as peace agents. Join us on this transformative journey as we explore various topics, feature insightful guests, and provide valuable insights on peacebuilding and moral development. Our content inspires, educates, and guides towards a more peaceful and ethical society. BePeace Africa's mission of peacebuilding in Africa is vital in a continent that continues to face various challenges. By embracing localized approaches, fostering collaborative partnerships, and taking a holistic view of peacebuilding, BePeace Africa is making a tangible difference in communities across Africa. Through its tireless efforts and commitment to empowering youth and women, BePeace Africa is paving the way for a more peaceful and prosperous future for Africa. Building Gomba's First Community Library: A Vision for Change I think i wanted to establish to construct a community library in gomba district i have the land the plan I did, the first community library in the entire district. There is not any library at all. But I have a land, and a plan, and the children, and some materials they have developed, because you want that library to be launched with the materials written by community children themselves. It is the only way that will enable them to improve their skill. becoming better authors, better knowledge engineers. Now, a library, a community library, say, of 50,000 US dollars, 50,000 just US dollars, we can have a community library, the first of its kind. We have space for reading, space for recreation, space for accommodation for those who are homeless. where community members may come, they sit, say in a garden, read, revise, relax, and then they go. Have such kind of dream for these smaller communities where I'm engaged with learners. https://youtu.be/Bd4KwKjr-9Y https://youtu.be/l3rRhagUO5g Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Ronald Kiyimba, BePeace Africa, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Ronald Kiyimba Ronald is a Knowledge Instructor of the Golden Rule Ethic and Peacebuilding on the Be Peace Africa Podcast. Ronald is an accomplished financial management specialist with over 9 years of professional experience across diverse business sectors in financial modeling, grants management, review and development of financial policies/systems as well as operations management with a proven track record of success to improve operations and impact business growth having managed projects funded by MTN and the government of Uganda, the US Government (CDC, USAID, and NIH), UN (Unicef) and other agencies, such as the ELMA Foundation, the Austrian Development Agency, and others. Ronald is a Certified Public Accountant from the Institute of Certified Public Accountants of Uganda, with vast knowledge in building teams, reviewing, developing and monitoring operational systems. Peace Building in Africa: Empowering Change through BePeace Africa Peace is an essential ingredient for progress, stability, and prosperity. In the dynamic and diverse continent of Africa, organizations like BePeace Africa are at the forefront of promoting peacebuilding initiatives. With a strong mission and unwavering dedication, BePeace Africa is empowering positive change across the continent, one community at a time. 1. Understanding BePeace Africa's Mission: BePeace Africa is driven by a powerful mission: to foster sustainable peace, social cohesion, and conflict resolution in Africa. The organization recognizes that lasting peace can only be achieved through grassroots efforts and community engagement. With this understanding, BePeace Africa actively works to create an environment where peace can thrive. 2. Localized Approaches to Peacebuilding: One of the distinguishing aspects of BePeace Africa's mission is its emphasis on localized approaches to peacebuilding. Recognizing the uniqueness of African cultures, traditions, and contexts, BePeace Africa tailors its initiatives to address the specific needs and challenges of diverse communities across the continent. By understanding and respecting local dynamics, BePeace Africa is able to implement effective and sustainable peacebuilding strategies. 3. Collaborative Partnerships: BePeace Africa firmly believes in the power of collaboration. To achieve its mission, the organization actively seeks partnerships with governments, local communities, civil society organizations, and other stakeholders. By leveraging collective expertise and resources, BePeace Africa can maximize its impact and reach more communities in need of peacebuilding interventions. 4. Holistic Approach to Peacebuilding: BePeace Africa takes a holistic approach to peacebuilding, recognizing that peace encompasses various dimensions of human existence. The organization addresses not only the immediate conflicts and tensions but also the underlying root causes. Through a combination of dialogue, education, capacity building, and reconciliation processes, BePeace Africa works towards building a sustainable peace that promotes social justice, inclusivity, and harmony. 5. Empowering Youth and Women: BePeace Africa places a special focus on empowering youth and women as agents of change. Recognizing their potential as catalysts for peace, the organization provides platforms and opportunities for young people and women to actively engage in peacebuilding activities. By nurturing their leadership skills, fostering dialogue, and amplifying their voices, BePeace Africa is shaping the future of peacebuilding in Africa. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RonaldKiyimba #BePeaceAfrica #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Can Spirituality and Kindness Unite Us All? Every day is a gift. Every day is a gift, and you know that. Yes, every day is a gift for us. Now, the spirituality. How do you see there are different religions? People come from different religions, which looks like bringing division is affecting their unity. What do you mean by spirituality? Is there a form of the spirituality that can unite us all to experience the love? I've learned two things in life. You should never talk politics or religion. But this is what I do know. Alms, alms. When people are capable of giving food, giving shelter, giving warmth, giving love. And I don't think that's any sort of religion. As I mentioned, I think that's a universal thing. The Power of Communication and Storytelling over Technology Well, that's an excellent question. There's a lot to unpack there. I think from watching your videos and reading about your organization, the greatest thing, once again, is just simple communication from storytelling, book reading, and classroom instruction. And I'll tell you why. Because I'm 52 years old, and technology is wonderful today, and it really assists. But there's nothing better than that face-to-face communication. And when people are working with one another compared to just sending an email and texting and chatting, which is important. It's important to have those skills. But I've always found that individuals that can really deliver a message and can make their points very clear, are undoubtedly some of the wisest ones you could find. So I guess since your culture is so rich and so diverse and it just has so much to offer, I'm just a kid from Northeast Philadelphia. I mean, I could talk about things I grew up with, but really I'm the one that's in awe. I'm the one that would like to learn. And so if it's my ability to share knowledge, my education, my stories, and what got me to where I am today. And this can assist entrepreneurs, individuals studying second and third languages, or deciding to, let's say, move out of the continent of Africa and become an expatriate and travel the world. I believe in my personal space. These are the sort of things that I would be able to share with you and your audience.

Eulanda Sanders the founder of INNOVATION Insights smiling

At iNNOVATION Insights…We transform our clients' career journeys through the art of storytelling via our consulting, coaching, and career management services.

Some podcast guests leave a lasting impression not only for their insights, but for the energy they bring into a room—even virtually. Richard Blank, CEO of Costa Rica’s Call Center and self-described linguist, motivator, and arcade enthusiast, is one of those rare people. We connected through PodPage, and from our very first interaction, I knew this would be more than an interview—it would be a deep dive into leadership, communication, and innovation through a Gen X lens. Our shared cultural touchstones, from The Breakfast Club to old-school landlines, set the tone for a rich, inspiring conversation about building businesses with integrity, heart, and humanity. From Philadelphia to Costa Rica: A Linguist's Journey to Leadership Richard’s journey from Northeast Philadelphia to founding a call center in Costa Rica was anything but linear. After graduating from Abington High School, he chose to major in Spanish at the University of Arizona—against conventional advice and expectations. His early professional experiences with Corona and Telemundo sharpened his communication skills, but it was a bold decision at age 27 to teach English at a friend’s call center in Costa Rica that sparked his entrepreneurial fire. Over time, he learned the call center industry from the inside out, eventually launching Costa Rica’s Call Center with his wife. Eighteen years later, their business stands as a testament to slow growth, strategic planning, and deep respect for culture. Soft Skills as Innovation: The Art of the Phone Call Richard sees call centers not simply as job sites, but as arenas for mastering “the art of speech.” In an era dominated by non-voice communication—texts, emails, emojis—he emphasizes the irreplaceable power of voice-to-voice connection. “You can say something that someone will remember for fifty years,” he told me. His training philosophy includes removing ego-challenging language (“help” becomes “assist,” “sorry” becomes “for clarification”), and embracing discomfort as growth. His call center is a training ground where diplomacy, emotional intelligence, and real-time storytelling are constantly honed. Building a Business with Integrity and Arcade Games In our conversation, Richard emphasized that innovation is not about scaling rapidly or chasing investors. Instead, he champions “acting your wage,” ethical decision-making, and pacing growth with sustainability in mind. He started small—renting space, building rows one at a time, investing in technology—and only purchased his building when it made financial sense. But it is not all spreadsheets and strategy. Richard created a workplace culture that includes retro arcade games, pinball machines, and communal break spaces designed to foster fun and decompress stress. Why? Because people do their best work when they feel valued and balanced. As he said, “Recess was the best part of the day anyway.” The Hero’s Journey and the Gen X Work Ethic One of the most poignant parts of our conversation was Richard’s take on the hero’s journey—how stepping off the conventional path gave him the clarity and courage to create his own future. As Gen Xers, many of us grew up having to earn connection through direct communication—calling friends on landlines, knocking on doors, riding bikes around the neighborhood. Richard channels that same resourcefulness and hustle into everything he does. He reminded us that the best leaders are not always in the corner office. Sometimes they are jumping on calls, mentoring staff, or simply being present with their teams. His brand of leadership is humble, human, and deeply grounded in relationship-building. Innovation as Energy, Emotion, and Action When asked to define innovation, Richard gave a beautiful and layered answer: “Innovation is image streaming... a feeling that turns into a focus, that turns into an idea.” His most personal example? The moment he envisioned his company’s logo in a dream—an art deco-style image with CCC glowing in neon—and brought it to life with clay the next day. Innovation, to Richard, is not reserved for the lab or boardroom. It happens in everyday moments, creative sparks, and courageous decisions. It can be a new approach to customer service, a softer way of speaking, or a business built around caring for employees instead of squeezing profit margins. Final Thoughts: Leadership Lessons from a Pinball-Wielding CEO If there is one takeaway from this episode, it is that innovation starts with authenticity. Whether you are a Gen Xer tired of corporate life or a millennial founder launching your first venture, Richard’s story is a reminder to lean into your uniqueness, slow your pace when needed, and never underestimate the power of a well-placed compliment or a well-timed risk. To all the dreamers, linguists, and pinball machine collectors out there—this one is for you. Keep innovating! Eulanda