Episode 1 | Richard Blank | Communication and Culture

Richard Blank is the Chief Executive Officer for Costa Rica’s Call Cente...

The Feliciano School of Business at Montclair State University. A Costa Rica's Call Center visit. At the Feliciano School of Business, real-world business experience is a critical component of the students’ learning. The trip is intentionally designed with this goal in mind and a focus on addressing the five pillars of their program: • Inclusivity • Innovation • Impact • Immersive • Individual empowerment Driven by the single goal of transforming today’s students into tomorrow’s business leaders, the Feliciano School of Business has achieved a prominent place in the state and the larger region. Fully accredited by the AACSB, the School has over 3,800 students, and its six academic departments offer an array of degrees from a BS in Business Administration with 11 concentrations, to an MS in Accounting, to an MBA. Home to the Feliciano Center for Entrepreneurship & Innovation, the Ellyn A. McColgan Center for Student Services, and the 3D printing MIX Lab, the School offers state-of-the-art facilities and transformative learning opportunities for students. PROSPECTIVE TOPICS • Business of call centers and how to scale while competing against the likes of Amazon and HP • Keys to success in the service industry • Bridging the cultural differences [local workforce with global clients] • Leadership strategies for navigating uncertainty • Personal Reflections an ex-pat entrepreneur in Costa Rica" DATE AND TIME 16-May 3:00-4:30 ADDRESS Costa Rica's Call Center. Av 11, Calle 23, Barrio Aranjuez, San José, Costa Rica GENERAL THEMES Widening the Lens on Innovation - How are companies, countries and individuals driving growth through innovation ecosystem? How is the ecosystem leveraging industry convergence [R&D, technologies, AI, big data, work processes, and supply chains] to accelerate innovation, decarbonization, and next frontier industries? Is innovation typically internal, external, collaborative across different stakeholder groups? What have been successful pathways to commercialization? How has the ecosystem supported pathways to commercialization? How is systems thinking or design thinking used? Leading Through [Volatility, Uncertainty, Complexity, Ambiguity]: How are leaders driving organizational structures and leveraging culture to navigate disruption/transformation/crisis or seize an unexpected opportunity/innovate and what are some leadership strategies for pivoting during disruption. Using risk intelligence as a strategic planning tool and competitive advantage –What are future-facing approaches to assessing risks and opportunities [social, political, geopolitical, economic, environmental, or technological] Taking a systems and strategic approach to the United Nations SDGs – How are organizations leveraging creativity and innovation to solve challenges, ensure inclusiveness, align strategies with commitments, identify new growth opportunities and lower their risk profiles. Developing/aligning effective leadership styles that shift within different cultural or global contexts: How does culture influence leadership/communication styles; role of culture in talent attraction/retention; how do companies balance different offices and the respective country’s culture/leadership/communication styles? PROFESSORS Mr. Geoffrey Chellis • Professor of Experiential Learning • Board Member Montclair State University Advisory Board Geoff Chellis is also the President and founder of Expedia Consulting Group, a strategic marketing firm that helps corporate executives translate their business visions into results quickly. Geoff draws upon an MBA in Marketing at Northwestern University and 40 years of experience launching new business initiatives in the fast-paced worlds of pharmaceuticals and financial services. Through his consulting firm, Geoff has provided strategic guidance and management of over 100 new product launches at leading pharmaceutical firms such as Pfizer, Novartis and Lilly, along with numerous biotech startups. Previously Geoff has held senior Marketing positions at leading financial services firms such as American Express, Fidelity and JP Morgan. Geoff provides an objective point of view together with a simple and effective launch approach that expedite decisions, minimizes risk and maximizes results. He was featured as the “Launch Master” in the book The Change Maker’s Playbook by Amy J. Radin. Dr. Archana Kumar, Associate Professor of Marketing Archana Kumar is an Associate Professor of Marketing, teaching Introduction to Marketing and Retail Marketing and Management. Her principles areas of research are in consumer behavior, apparel retailing, branding strategies, electronic and mobile commerce shopping behavior and cross-cultural consumer behavior. Dr. Kumar research has been published in several referred journals including the Journal of Services Marketing, International Journal of Retail and Distribution Management and the Journal of Business Research. She is also the recipient of the 2007 Emerald Research Fund Award for Indian Management Research. Dr. Kumar is a member of the American Collegiate and Retailing Association (ACRA) and Marketing Management Association (MMA). Dr. Kumar has a PhD in Retail and Consumer Services and M.S. in Statistics from the University of Tennessee, Knoxville. She also has a M.S. in Integrated Textile and Apparel Science from Auburn University. Delegation Michelle Burri Arredondo Valeria Maya Matthew Varaklis Tyree Morris Trinity Corney Jayme Herman Erin Murphy Tun Yu Lam Abbie Lepow-Macario Nabihah Nadir Geoffrey Chellis Kayla Coleman-Yarborough Thomas Bansbach Devon Bishop Ishan Gune Amaris Williams Haeyoon Lee Archana Kumar Symar Camero Doona Chellis The Feliciano School of Business at Montclair State University offers a variety of programs for our students to study abroad with. Whether this is a short-term Faculty-Led program that allows a student to integrate a study abroad experience into their semester or a semester-long exchange at another institution overseas, we believe that Studying Abroad allows students a crucial opportunity to gain insights to our ever-changing world. These programs come at a variety of price points that make studying abroad more accessible to students. Depending on which program type you are interested in, students are eligible to utilize loans and grants that are typically applied to their semesters at Montclair State University. In our exchange programs, that means that you can attend a foreign institution for the same price as a semester at Montclair State University. In terms of our faculty-led programs, students can expect to pay a few thousand dollars for an immersive and highly guided experience in a country overseas with their classmates and professors. In addition, we offer a variety of scholarships and guidance to apply for additional scholarships that are federal, diversity-based, region specific, and so much more. Because of this, we encourage students to connect with Study Abroad advisors to discuss a course of action for affordability. The Feliciano School of Business at Montclair State University offers a rigorous and competitive MBA program that allows you to stand out in the market through the skills you gain in your program. One of the cornerstones of the MBA program is our integration of study abroad into your coursework to ensure that you are a standout amongst competitors in the workplace. This study abroad experience is included in the cost of your tuition and allows students to integrate their business skills directly into the world through hands-on engagements with businesses, charities, and organizations in different countries each year. This mandatory portion of the MBA programs allow students to experience cultural activities in the destination that they are visiting, to utilize their skills to help those who are less fortunate, allows practical applications of information learned in the classroom to global businesses, and lastly, students to gain insights of large corporations and how they function in different markets than the United States. https://www.montclair.edu/business/ Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://youtu.be/prcJZJnTm28 #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #MontclairStateUniversity #Feliciano SchoolofBusiness

#213 Modern Call Centers with Richard Blank, CEO Costa Rica's Call Center

Inspiriting With T Podcast By Tamara Demery. Special guest CEO Richard B...

Inspiriting With T By Tamara Demery Inspirational lessons to help you navigate through life by realizing the self improvements needed to establish the greatness within your spirit. “Let Your Spirit Thrive” -Tamara Demery In this week's episode of the Inspiriting With T podcast, T interviews Richard Blank, the influential CEO of Costa Rica Call Center (CCC). He shared his most remarkable life moments that led him to build a company abroad, educate people, and inspire others. Experienced Franchise Owner with a demonstrated history of working in the consumer services industry. Skilled in Customer Service, Management, Microsoft Word, Microsoft PowerPoint, and Leadership. Army Vet, Entrepreneur, Inspirer, Veteran, Wife, Mother, Christian, Podcaster, . She's been the host of the Inspiring With T podcast since November 2021. Card My Yard Franchise Owner Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #inspirtingwitht https://youtu.be/H6wMOUpRFCk

In The Biz Podcast By Tany Mujikwa. Interview with “The Sales Extraordin...

In The Biz Podcast By Tany Mujikwa. Interview with “The Sales Extraordinaire”.(I.T.B.) Episode 60. This Podcast was designed to be outlet for anyone that works in the Service Industry! We may not always have the opportunity to speak our minds when we are on the clock, so this podcast is our opportunity to kick back and let loose (Without getting fired!). In this Podcast we discuss current events and day to day, through the lens of the everyday folk. Your bartenders, your strippers, cooks, etc.... we represent You!So kick back, relax, and answer one simple questions for us. In The Biz is the premier service industry podcast where we share our stories and teach people about the ins and outs of the service industry. Along the way, we also interview the best in the biz.In the service industry, we keep the world moving and nobody knows us like US. We aim to help you navigate the industry so you can make some extra cash and keep your sanity while doing it!If you like this video, subscribe to the channel and make sure you hit that notification bell so you won't miss another video. Richard Blank “The Sales Extraordinaire” joins the show! He shares some of his expertise in the world of sales. He was also kind enough to give us a peek into the brand new restaurant he opened for his staff members! What a boss!! Check out the episode today! Tany Mujikwa (The POD-iologist) “In The Biz” platform mission is to provide people with the knowledge they need to be successful in and out of the service industry. In creating The Biz platform, founder Tany Mujikwa saw a need for this type of resource. He has extreme experience in every aspect of the service industry and saw firsthand how difficult it could be to navigate it, especially without the know-how of how the industry truly works. Tany Mujikwa, the founder of In The Biz, has over 15 years of experience in the customer service industry. With this wealth of experience, Tany has created a platform that helps individuals learn about various aspects of the service industry. Tany Mujikwa started the podcast with a couple of his friends as simply a way to vent about the day-to-day struggles people face in the service industry. This podcaster discusses industry topics and highlight businesses and individuals making a difference in the world. When Tany Mujikwa started his podcast, In The Biz, he had no idea its impact on people’s lives. He soon realized that he was making a difference in the world by building a community around his show. Tany Mujikwa, the founder of ITB, decided to transition into making it not just a brand but also a platform that would help people manage their careers in the service industry. Tany’s experience in the service industry inspired him to create this much-needed resource for others. According to Tany Mujikwa, “My friend says I’m an awesome teacher and communicator. I have heard this since the 6th grade. Truthfully speaking, It would be selfish If I only focused on my success and neglected to use my natural gifts to help other people. I was built and born to be a coach. That is why I started ITB. I wanted to help others like me get a better hold on the service industry to accelerate their careers.” In today’s business world, knowing how to make more money at work is more important than ever. With In The Biz, Tany Mujikwa teaches individuals how to navigate the in’s and outs of the service industry. From courses and ebooks on how to make more money at work, on side hustles, and setting up one’s own business to training on e-commerce, funnel integration, website building, and more, this guidance counselor has everything one needs to make more money in their career. Tany Mujikwa understands that the service industry is extremely competitive and getting great training and reliable information is hard to move up the ranks is hard. That is why he hopes In The Biz can help as many people in this industry as possible. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #inthebizpodcast https://youtu.be/jVyQocnL9Q

Fun-tastic Workplace Culture: Building a Thriving Business Environment w...

Who says work has to be boring? Richard Blank shares with us how he built his Fun-tastic business and building relationships at the same time. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. I have the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Been the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.

Wise Words that Sell From an International Engagement Specialist. The Gr...

Words that Sell From an International Engagement Specialist. Grow Sell Retire Podcast Business and Life Success tips for LAZY over-achiever. This podcast gives you the tips it took me 20 years to get right! Your business can be a lonely place, but hugely rewarding! In Grow, Sell and Retire, my goal is for you to have the tools available to make things happen in your business to create real change. Your business has two rockets and this is the ROCKET FUEL to bring you one step closer to feeling wealthy. The Who brought us Tommy the Pinball Wizard and now the GSR Podcast brings you Richard Blank who is the Word Wizard who loves Pinball from the heart of central America in Costa Rica. Richard brings his secrets and tips and tricks around engaging clients, building teams and making things happen to move your business to the next level. Escucha bien y vas a ver Pura Vida the love of life and business Richard has for the people that surround him. The best selling book, Grow, Sell and Retire, is brought to life in this podcast. B.D. is joined by Thought Leaders, Influencers and prolific Authors from around the globe, offering their invaluable, implementable nuggets of wisdom that will enhance your life and business, today. Hello! My name is B.D. Actually, my full name is Barton Dyke Dalton II, a gift handed down from my father, hence the regal suffix. I come from a long line of liberating people: Clara Barton, who we get our name from, founded the American Red Cross and liberated people from famine and catastrophe. The Dalton Gang liberated people from their money by robbing people in the Wild West. Bart Simpson, no relation but same name, became a part of households everywhere in 1990 when I was living in Spain and learning about working with people, culture and language. But I am a lazy Over-Achiever. Immediately after high school I spent a year in Southern Spain on a Rotary International student exchange programme, spending as little time as possible in class but truly integrating myself into the Spanish life and culture. It was amazing and I didn’t want to leave! When I went back to my home town of Tacoma, Washington, my goal was to find a career path that would support me and take me back to Europe. I majored in International Studies at Pacific Lutheran University during which time I was not lazy, working a full time job with a global logistics company so they would subsidize my university fees.I moved up through the company ranks, selling ice to Eskimos in Alaska – not literally, it was actually groceries to convenience stores, but we did sell ice. Through these business trips I met my wife, Michelle, so there’s proof even good can come from working in management of the evil empire ͞Walmart͟. An opportunity became available for me to join my father in his financial services business, and in September 1997 I joined Edward Jones Investments. In Tacoma, I built a highly successful financial advisory business, which did not go unnoticed by the partners at Edward Jones. When they expanded into Europe I was offered the chance to come over and be a part of the expansion, that was in 2002 and Michelle and I haven’t looked back. Edward Jones decided not to continue expansion into Europe and sold its UK business in 2009, but as I had built up yet another amazing business from scratch, through the very hard tactic of door-knocking, we decided to stay. Now I have the freedom to build my financial services firm AND work with business owners in the UK and the USA to build and sell their businesses for more than they thought possible. So….let me tell you about the mistake… the huge…£1.2 million mistake: In 2011, one of my top clients was planning on selling the family business. They were going to gain 5 million pounds. This was the Lottery ticket they had worked for their whole lives. Choosing the winning numbers each decade of toil. Guess what? With one year worth of tweaking it would have sold for 7.2 million. Now it was time to sell and I had given them suggestions of who to use for their tax, and legal, and financing. They ignored almost all of my recommendations BECAUSE my advice was given for free and not valued. The tax bill was going to be £1.2 million. Working with my known tax advisers we had built a plan where redistribution of a few shares to a cousin would have mitigated all tax. As a wealth manager, that £1.2 million pound ERROR made the difference of £50,000 in annual income for the family and, this will make you cry, a sizable amount of fees for Taurus Wealth, my Wealth Management Practice. These mistakes by my clients, and the numerous mistakes other clients have made, has given me valuable insight on what not to do and also many fantastic successes along the way. Let me tell you a little more about me: Immediately after High School I spent a year in Spain on an International Exchange Programme, then went back home to complete my degree in International Business. I followed in my father’s footsteps and joined global financial services firm, Edward Jones, in 1997.After building my office in Tacoma, Washington, I was asked by the senior partners to come to Birmingham UK to build another. In 2010, I launched my own wealth management firm, Taurus Wealth, with my friend and business partner, Robert North. I firmly believe families with wealth deserve a team of professionals that design, implement and guide a strategy to protect wealth for generations to come. From this basis I launched Bart Dalton Consulting (BDC) to bring together entrepreneurs and business owners/directors with the right kind of advice, mentoring and support to articulate their version of success, and achieve it. Will you allow me to help you with some success tips from my life as a Lazy Over-Achiever? Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #growsellretirepodcast https://costaricascallcenter.com/en/outbound-bpo-campaigns/ https://youtu.be/WgD4UucBWbE