Permission to Kick Ass Podcast. People First Business. Episode 84 with c...

Welcome to Permission to Kick Ass, the show that gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs... none of that polished, perfect stuff you'd see on stage at a conference. My guest today, Richard Blank had a vision from an early age — to do work that would fulfill his needs vs society’s expectations. With that as his guiding compass, his path led him to Costa Rica where he eventually became the CEO of a call center. But Richard’s vision goes far beyond him… what I love about his business is how much intention he puts into paying it forward. Listen now for some major inspiration! Richard wasn’t willing to compromise his dreams of creating a life he loved. He brings that same passion and dedication to his business, day in and day out. To find someone so true to their ethics in business is rare and refreshing. This episode is jam-packed full of perspective shifting insight to running a people-first business. If you’re looking to strengthen the relationships within your biz (hint: you absolutely should be, if you’re not already!) this one’s for you. Can’t-Miss Moments From This Episode: Ever looked at someone else’s life and thought “I wish I could do that?” Great news: YOU ABSOLUTELY CAN! I lovingly request you take notes as Richard and I break down what it takes to live a life where you stay true to yourself. The surprising thing you can give to anyone, anywhere, in any situation that will immediately de-escalate tensions and build a ton of loyalty and goodwill. This is how Richard cracked the code on scaling his business and getting people to LOVE working with him. Embarrassing admission time: as a former hothead who LOVED hashing out issues right friggin’ now (read: arguing), I say this to you with all the love I have. You don’t have to solve every problem the instant it happens (and why trying to force it often makes things worse). If you struggle with how to frame up a tough convo, I got a little trick you can try out. Much to my surprise, once I put it into practice, I earned myself the title of “great people manager.” Here’s a counter-intuitive thought: what if you could use strategic passive aggression to help you deal with a difficult client? Richard’s take sounds shocking, but when used with intention (vs actual aggression), you can show, not tell, your client the path forward. This one is jam-packed full of advice. Don’t miss out - listen now! This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow.Join host Angie Colee as she interviews all kinds of business owners, from those a few years into freelancing… to CEOs helming 9-figure companies. We talk about losing 80% of your business in a matter of weeks to head trash keeping you stuck playing small, and everything in between.If you’ve ever worried that everyone else “gets it” and you’re missing something (or messing things up), this show’s for you. Whenever things get frustrating or overwhelming with your business, listen to Permission to Kick Ass for some incredible ideas on how to proceed, along with a high-octane dose of “You can do it!”

Leaders On The Rise Podcast. Actively Communicating with outsourcing int...

In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank. In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks with Richard Blank all the way from Costa Rica. At the University of Arizona, Blank studied Spanish communications and microexpression. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives. On the Leaders On The Rise podcast, Pierre Branding Group Senior Director and Leaders On The Rise podcast host, Lydia Pierre, encourages entrepreneurs to share not only their expertise but their stories and their hearts. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Client engagement is Blank's strategy. He contends that the use of filler words will limit your ability to discover more about a person. Taking into account how significant it is to actively communicate and how it would enhance people's lives. Lydia Pierre CEO & Sr. Director of Brand Management. Lydia has more than 15 years of experience in marketing, brand building, communications & strategic planning for small businesses & non-profits. Lydia has a very active role as a leader in the business community. Known for always contributing to her passion for helping executives and entrepreneurs succeed, Lydia launched The Corporate Socialite®, Book Club where the aim is to leverage Lydia's top reads as well as the books written by guests from the Leaders On The Rise podcast to further help the audience in their goal of finding their personal path to success in business. We cover a wide range of topics – From how and why you started your business, to topics that would be of great value to our guests. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people.

The Stclairspeaksshow featuring Business Process Outsourcing entrepreneu...

The StclairSpeaksshow is an interview format podcast show where it highlights and showcases professionals in business from across the world, we discuss topics from within their industry expertise and dive into their backstory on how they got to where they are today. The "StclairSpeaksshow” Hosted by Yahavy St Clair amplifies the stories of a diverse range of business professionals from around the world, diving into their industry knowledge and personal journeys to success. Author, Podcaster & Entrepreneur “No one cares about your brand until they know your story.”Passionate storytelling entrepreneur from New York City, helping industry professionals magnify their stories and expand their brands through podcasting. THE ST CLAIR SPEAKS SHOW Podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard: advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, phonetic micro expression reading.

Magic Keys to Communicate and Grow to Success. The Evolvepreneurs’ Start...

Welcome to Evolvepreneurs’ Start up Secrets Show with me, Shelby! Throughout my time learning how to become the best horse trainer, coach and marketer; I have realized that we can all learn atleast one thing from every situation life throws our way! I’ll be your host as we go on this journey together of making the impact we feel destined to do. It’s time to unlock our inner curiosity as we sit down with insightful entrepreneurs from all sorts of backgrounds and experiences to teach us something new. Bring on the big dreams and top conversations to open ourselves up to reach our top visions in business and in life! Evolvepreneur Secrets for Entrepreneurs Show With Shelby Olyschlage. She is a writer, podcaster, educator, and a passionate life live-er. Are you an online entrepreneur or looking to grow, pivot and re-invent your business and struggling with the complexity? As a time-poor, typically underfunded online entrepreneur who receives so much conflicting advice about the best ways to grow your business, how can you compete with the big end of town without any of the resources they have at their disposal? Our mission is to start a revolution that will help entrepreneurs easily establish their own complete business system that can compete with the big end of town and mainstream social media platforms. We want to help entrepreneurs make a real difference and navigate the messy world of startup or re-launch. This is the Evolvepreneur Secrets for Entrepreneurs Show. Join me today where we dig deep with our guests and get you the best concepts and strategies to fast-track your business. Evolvepreneur Secrets Show for Entrepreneurs features guest stories about entrepreneurs and their journey from startup or growth to success. If you're looking to succeed with quick start concepts for online entrepreneurs, this brand new show reveals how startup entrepreneurs or someone looking to start, grow or reboot their online business can understand how to create specific strategies to build their list, make offers and connect with their best buyers. We want to help entrepreneurs make a real difference and navigate the messy world of startup, growth or re-launch. Are you an online entrepreneur or looking to grow, pivot and re-invent your business and struggling with the complexity? As a time-poor, typically underfunded online entrepreneur who receives so much conflicting advice about the best ways to grow your business, how can you compete with the big end of town without any of the resources they have at their disposal?

When it worked podcast with Julian Leahy. Using BPO Call Centers to Gene...

Success is about moments... When it worked podcast shares the experts who over came the odds to forge success on their own terms. Listen as Julian Leahy shares with us the key moments that changed everything for them. Cost Savings Of Using Offshore Telemarketers We are considered near shore because of our distance to the United States the agents that we have here are bilingual spanish and english which in the United States spanish could be the most spoken language in the next 10 years and also in regards to our cost savings you can get a turnkey agent here for salary benefits, hr telecom and overhead for the same price you would be paying an hourly agent in the United States. It's Different When Telesales Agents Really Enjoy The Job Most of the agents in the States believe that call center and telemarketing jobs are transitional or they look down on it. I don't know why because many people earn a living making and receiving calls. In Costa Rica they find a second language stimulating and so they're constantly looking to increase their english skills and thus their marketability. So by making these calls in the United States they really find it fascinating and so what we try to do is to cultivate and grow their second language skills by expanding their vocabulary by explaining certain genres that we have. Incorporating Soft Sales Skills We are also serious about incorporating certain soft skills that some people claim that we've lost today because most people are chatting or sending emails. I prefer to speak with somebody. I think there's a much better chance to retain that client to get a referral, possibly an upsell and even worst case scenario if someone is not doing business with you. Maybe through an exit interview they can tell you ways in which you could improve or what your competition did in order to earn their business. Positive Escalation The best thing about making an outbound call to a business is a positive escalation let's just say hypothetically I'm trying to get in touch with you but there's an individual that will be answering and filtering this call prior to transfer what I like to do is to find out the plethora of information about your company we could find about anniversaries or promotions or the company culture but this is the thing this individual that assisted me prior to transferring to you I will a let them know that they were amazing and I'm going to talk about them so when I do get transferred I'm going to let you know that you have the most amazing people at your organization. I'll do it verbally but then at the end of the call I will write you something as a follow-up and mention this individual as well in writing so the Richard circle comes where if I call your company back first they're going to know me they're going to thank me so much for talking about them to the boss and adding to my momentum they cannot wait to transfer the call to you and you're going to see the relationship I have with your company prior to any sort of contracts so I think you might take our good faith and our intentions much more into consideration compared to somebody just trying to angle their way in there for a sale with you.

Swamp Talk Podcast Episode 68. We are joined by the awesome pinball mach...

Hosted by Sean Miller and Corey Busch, two buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join them. Meet new people, and learn about their projects, while also hearing about dumb people. Email: SwampTalk@brattlebrookparks.com We are joined by the awesome Richard Blank, CEO for . In this episode we talked about Richard's pinball machine collection, which is the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America, and how Richard got started in career. Then we got to our usual shenanigans, like jobs, a man who got stuck in a pizza shop, Elon Musk's step mother-sister, Halloween, an Irish guy who bought a plane ticket to find his lost luggage, a guy who ran from police on a riding mower, and so much more!

Teatime with Miss Liz Richard Blank Chief of Costa Rica’s Call Center com

Teatime with Miss Liz joining and coming in from Costa Rica is Richard Blank from Costa Rica’s Call Centre February 23rd, 7 pm EST LIVE SHOWS AND MULTIPLE PODCASTS PLATFORMS AND APPS Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer of Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.