Passion on Purpose Podcast. A Call Centre onboarding expert shares tips with guest Richard Blank.

On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts. We cover a wide range of topics – From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. If you want to create something out of thin air, then I'm your girl! That’s why I founded Viim! I can visualize what doesn’t yet exist and bring it to life... and boy it's alive! With a background in psychology, I am a master at understanding people’s relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch. Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube! Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance. The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion! Yes… my full name is Stephanie. But since I could remember, I’ve preferred Steph! There’s just something about it… like we’re instantly friends – and for what we’re going to do together, that’s the best start! I’m so happy you landed here! Whether we’ve chatted before or you are just getting to know me there are a few things to hit right off the bat: I am intentional When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what we’ll do together. I am a visionary I see what doesn’t yet exist and I bring it to life. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Passion on Purpose Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Call Centre onboarding expert shares tips.Passion on Purpose Podcast guest Richard Blank. https://youtu.be/dq67937sZ4w

Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding e...

Passion on Purpose Podcast guest Richard Blank. Call Centre onboarding expert shares tips. On Passion on Purpose; Leaders on Center Stage podcast, your host, Steph Hilfer encourages entrepreneurs to share not only their expertise, but their stories and their hearts. We cover a wide range of topics – From how you started your business, your struggles and wins in your company to topics that our guests are thought leaders in. We believe that every person has a unique message which can positively impact the world. We let our guests share on the subjects they’re well-known for. No matter the topic, you’ll be hearing real stories from real people. If you want to create something out of thin air, then I'm your girl! That’s why I founded Viim! I can visualize what doesn’t yet exist and bring it to life... and boy it's alive! With a background in psychology, I am a master at understanding people’s relationships with brands. So while I may sometimes live in the clouds surrounded by creative thoughts, I am grounded in solid business strategy that creates a competitive edge to all brands lucky enough to experience my Midas touch. Also, you can find me geeking out with fellow entrepreneurs, industry leaders and business owners on my podcast: Passion on Purpose; Leaders on Center Stage. Find the show on your favorite podcast platform or YouTube! Viim, CEO and Passion on Purpose; Leaders on Center Stage podcast host Steph Hilfer. She previously hosted, The Weekly Share with CayCare, discussing with her guests their businesses and other industry specific topics of discussion. She's been on more than 20 podcast guest appearances herself. Her company, Viim is your visual, integrated and intentional marketing partner. They help you think bigger and envision new levels of success through strategic planning to enhance your overall business and performance. The Passion on Purpose podcast is a place for personal brands to get inspiration, motivation and learn how leaders have tapped into their inner passion! Yes… my full name is Stephanie. But since I could remember, I’ve preferred Steph! There’s just something about it… like we’re instantly friends – and for what we’re going to do together, that’s the best start! I’m so happy you landed here! Whether we’ve chatted before or you are just getting to know me there are a few things to hit right off the bat: I am intentional When it comes right down to it, I am a strategist. But honestly, that title does little to convey the depth of what we’ll do together. I am a visionary I see what doesn’t yet exist and I bring it to life. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Call Centre onboarding expert shares tips.Passion on Purpose Podcast guest Richard Blank. https://youtu.be/dq67937sZ4w

The Philly Native Who Conquered Costa Rica with a Call Center Empire

Summary:In this captivating episode of the Verified Phenoms podcast, we dive deep into the life and insights of Richard Blank, CEO of Costa Rica's Call Center. From his daring move at 27 to Costa Rica, to building a thriving business, Richard shares his journey of courage, innovation, and the power of speaking a second language. Listeners will discover the importance of vulnerability, embracing challenges, and the art of communication in achieving success. Key Takeaways:Embrace Change: Richard's move to Costa Rica exemplifies the courage to embrace change for personal and professional growth.Language as a Leverage: Mastery of a second language can be a significant advantage in the global market.Vulnerability Equals Strength: Openness and authenticity pave the way for meaningful connections and success.The Power of Persistence: Overcoming challenges through perseverance and a positive mindset.Importance of Soft Skills: Effective communication and empathy are key in leadership and business.Leveraging Past Experiences: Every past experience can be a stepping stone for future opportunities. Quotes:"You have to be vulnerable to be powerful." (22:31)"It's not about chasing cash; it's about being authentic." (22:59)"Structure and discipline are the foundations for success." (26:02)"Mistakes are just lessons in disguise." (30:45)"Every challenge is an opportunity to prove your resilience." (50:26) Timestamp Chapters:00:00 - Introduction: The Courageous Leap to Costa Rica03:00 - The Impact of Language and Education10:00 - Building a Business from the Ground Up22:00 - The Role of Vulnerability in Leadership30:00 - Embracing Imperfection and Authenticity40:00 - The Importance of Soft Skills in the Call Center Industry50:00 - Overcoming Challenges with Positivity Resources and Links:Costa Rica's Call Center: Visit WebsiteBook Recommendation: "My Morning Routine" for insights on successful habits.Language Learning Platforms: Duolingo, and Babbel for those inspired by Richard’s story.

Everybody has ideas, but not everybody can execute them. Operation Alpha Podcast by Michael Lee with Richard Blank.

Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #operationalpha Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer,operation alpha Operation Alpha Podcast by Michael Lee with guest Richard Blank. https://youtu.be/cF2fAJ4f5ec

On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank.

David Wilson is "On Another Track". It's been the story of my life and many other people that I have met. That is the motivation behind this podcast series. I want to take you on a journey, exploring people and places from around the world. I'll take you to places you have never been and to places where you might not want to go! My Dream. Welcome to the 66th episode of my podcast series that shines a light on how people have changed their lives and what was involved in getting themselves On Another Track! When you first meet Richard you are blown away by his clarity and amazing energy. Having been involved in call centres since the age of 27, what Richard doesn’t know about empathy and having a downright good time in the workplace, is not worth knowing. Don’t get me wrong, he’s no pushover as he competes with the likes of Amazon but at the same time he manages to keep 150 local people employed in this Caribbean paradise. David Wilson shines a light on how people have changed up their lives and what was involved in getting themselves On Another Track! I want to leave a legacy not only for today but for people searching for a future to life, the universe and all that! Sounds big? It is but guess what? There are so many people out there have great stories and advice. Are they willing to share it with the world? Let's find out, lets get "On Another Track!" Being an army "Brat" for 25 years of my life has allowed me to be confident at meeting and talking to people around the world. Friends would often say "have you had your interview with David yet?" to the people I had just met.Coming from a Celtic, Glaswegian background, being a shrinking violet was not an option. You were in danger of being thought aloof if you didn't converse and pass the time of day. Especially if you were on a Glasgow bus! Fast forward to my start in broadcasting in the 1980's. Leaving Germany and arriving in a small market town called Devizes in Wiltshire (20 miles north of Stonehenge) in the UK, I was looking to do something with my spare time. I happen to open the local paper to see an advert for "new presenters required at Devizes Hospital Broadcasting Service". That was it. I was off to the races!It was more than spinning records and sounding good on the radio. It was the old school way of learning to talk to people. I spent 15 happy years in broadcasting. Who would have thought it would hold me in good stead in the 2020's? I now reside in Canada but still broadcast back to the UK via the wonders of the world wide web and also host my weekly talks podcast series On Another Track. Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #onanothertrack On Another Track Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer On Another Track Podcast. Emigrate to Costa Rica to become a ‘Pinball Wizard’ like Richard Blank. https://youtu.be/WsS6kIf_Oh4

How To Get People To Say Yes

The episode is a detailed conversation featuring Richard, an expat entrepreneur who founded and grew a call center company in Costa Rica to over 150 employees. It covers several topics: Mindset and Soft Skills: Richard emphasizes the importance of mindset, likening it to "whistling while you work," enabling one to overcome challenges. He discusses how to develop and utilize soft skills effectively, such as active listening, empathetic communication, and positive reinforcement to manage and navigate difficult conversations and customer interactions. Moving to Costa Rica: Richard shares his initial reactions upon moving to Costa Rica, highlighting the family-oriented culture, the warmth of the people, and the beauty of the environment. He talks about the importance of integrating into the community and fostering a fun and supportive atmosphere at work. Entrepreneurship Journey: He delves into his journey of starting a call center in Costa Rica, from initially renting a station in a blended center to eventually owning a building. He shares insights on overcoming challenges, such as understanding local labor laws and maintaining ethical business practices. Employee Management and Retention: Richard details his approach to employee management and retention, focusing on empathy, dignity, and creating a positive, engaging work environment. He emphasizes the significance of selecting the right people for the job and cultivating a culture where employees feel valued and motivated. Sales and Communication Techniques: Throughout the conversation, Richard shares various sales and communication techniques, such as the "buffer boomerang" method, focusing on the importance of making a strong first impression, building rapport, and establishing a connection with clients and customers. He underscores the power of using one's name in conversation as a key to successful communication. Life and Business Philosophy: Richard's narrative is imbued with his life and business philosophy of paying it forward, believing in the principle of action and reaction, and the importance of small acts of kindness. He also touches on personal goals, like writing children's books and the simple joys of everyday life. Advice for Developing Communication Skills: He suggests watching certain TV shows from the past to improve speech and delivery, practicing dedicatedly, and being in the right frame of mind to effectively communicate and connect with others. This conversation offers valuable insights into the power of positive thinking, effective communication, the importance of community and culture in business, and the journey of entrepreneurship in a foreign country.

Common Leaders Podcast Video Collection presents: The NumOspect Creator ...

Common Leaders Podcast Video Collection presents The NumOspect Creator Show. Special guest Richard Blank Creators Stream dot app, by Trevor Tomion We are Digital Creators, rule breakers, big idea makers. We are a home to Indie Creators. Numerous Perspectives & Common Leaders Media Vault 15 Minutes with an Expert; 15 Minutes on NotNews for Creators . In, out, on with the day! About me Trevor Tomion: Hello! I appreciate you being here :-). I (Trevor), am a human living in San Diego with 2 cats and a best friend / wife / Laura. Originally raised in Central & Western NY. Have been a human success development specialist in some form, for 10+ years. After obtaining an MS in Creative Studies, I set out to be creative, on-purpose, as a Job Coach, Leadership & Org Development Consultant, Director of Operations, and podcast host. How about you??? Services include development categories like hiring & getting hired; cultural analysis & culture building; innovation & problem solving; and general coaching. Solutions will be tailored to your needs. Partner with a fresh approach to growth & development. I am also building a network of "common leaders" through my podcast, social media, and general engagement, and hope to include you & your people! #creatoreconomy #professionaldevelopment #independentartist #independentmedia Richard’s vision quest journey is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #TheNumOspectCreatorShow Common Leaders Podcast Video Collection presents The NumOspect Creator Show. Special guest Richard Blank https://youtu.be/8vVEoSzDwuI