Embracing Change: New Ventures Beyond the Call Center.

Re:sume Well podcast created by Courtney Page. Flipping the Script on Call Center Work with Richard Blank Re:sume Well is your essential guide to thriving in both your career and personal life, featuring deep-dive conversations with industry leaders who share battle-tested strategies for sustainable success. Each episode delivers actionable insights on everything from mindful productivity and stress management to work-life integration and corporate wellness initiatives, helping you build a career and life that energizes rather than depletes. Whether you're a seasoned executive, entrepreneur, or early in your professional journey, join us to discover how to work well, live well, and Re:sume Well. Born out of a love for careers, performance, and wellness- Re:sume started as a podcast that focused on career happiness, interviewing professionals who were successful and happy. After nearly a year consistently climbing the charts, we listened to our audience and have taken a turn to focus on careers and concepts at the intersection of wellness, the woo, and work. Join Courtney every week where she disseminates wellness woo culture for the curious careerist. Episode 19. Flipping the Script on Call Center Work with Richard Blank When you think of call centers, you’re probably thinking of telemarketers and scammers, or maybe even thinking back to a time you had to call a customer service line and hung up the phone feeling frustrated. Wouldn’t it be nice if that story was different and you left those interactions with a smile on your face, feeling cared for and heard? Richard Blank is training his employees to be those call center workers — and they’re even doing it in two languages. In this episode, Richard and I are chatting about his love for the Spanish language growing up, how that led him down to Costa Rica, and how that eventually sparked his CEO journey owning a call center. Richard is such a kind, open soul, so it’s no wonder he brings that light to his employees and everyone around him. It’s a refreshing departure from what we normally expect out of call center experiences, and for that, we can thank Richard for humanizing a statistically dehumanized industry. Key Topics: Gravitating towards groups of people as a kid Guilt and expectations in younger life Mastering levels to become grounded and meet your goals Discovering a passion for speaking Spanish The importance of delegation as an entrepreneur Generational differences in interpersonal communication and work ethic Training in order to educate and help employees make personal connections What it’s like running a bilingual call center The buffer-boomerang technique of connecting Leaving ego at the door Nurturing long-term, life-long friendships Spirituality is about letting go Embracing Change: New Ventures Beyond the Call Center The call center is changing. Since I don't need to look for additional space, I can do more work from home and keep a core group here. And it's still fun for me. It hasn't lost its excitement, but it has changed. But I do want to write children's books. https://youtu.be/Ww4MUb3vkO4 https://youtu.be/U_2DFeR1b1w Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Resume Well, Courtney Page, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Courtney Page With over a decade of experience recruiting top tier, executive level talent for a variety of industries, I apply that expertise and my knowledge as a teacher of yoga, reiki, and mindfulness to executive search, corporate well-being programs, and executive development coaching. I am committed to developing executive talent through search, coaching, and training programs that ensure organizations cultivate workplaces and workforces that thrive. I am a seasoned executive recruiter and coach who excels at guiding clients and companies through the subtle complexities of executive level work to help position them for success and fulfillment. As I made my way through my education and career, I balanced out my sleek corporate exterior by continually immersing myself in ancient Eastern philosophies, mainly the Vedas and Upanishads, as well as Tibetan Buddhism. Now an experienced yoga teacher, reiki practitioner, and meditation guide, I have a deep understanding of how energy affects all aspects of life, including executive development. Book a connection session at www.resume-careers.com Follow me on Instagram @courtneyaustinpage Email me at courtney@resume-careers.com Where executive development meets well-being. At Re:sume, we understand that true leadership goes beyond qualifications. It's about finding and developing leaders who embody wellness and inspire a culture of well-being within your organization. Re:sume offers executive development services including search, coaching, and training, all rooted in well-being to enhance leadership and organizational success. Work well. Be well. Workplace wellness is here to stay. Attract, retain, and develop talent accordingly. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #ResumeWell #CourtneyPage #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Delray Beach, Florida, United States The Joy of Learning Spanish Through Cultural Experiences Well, here's the thing. When I was growing up, we took vacations to Mexico. So besides enjoying myself in the sun, I came back with vocabulary and it wasn't a parlor trick. Anytime I met somebody that was bilingual and I used my limited grammar and vocabulary, they were so excited. And so I saw this was neat and it was cool. Three languages were offered at Abington High School with Spanish, German, and French. I took Spanish because of the Puerto Rican and Cuban population. That was in Philadelphia. Plus all the world were staged. I had a chance to be able to use this outside of the office. But here's the thing. A lot of words since I studied Latin, you could almost dissect the word. And also the word hotel is the same as Spanish. So I started out with one word. Here we go. It's almost like the Brady Bunch when they put the nickel in the piggy bank. And so you got to start... Maybe somewhere. So I started with the easy words and I realized I could do this. I just needed the bridge of grammar. And so it's really about sitting down and studying intermediate grammar for six months. And then the rest is vocab. Navigating Family Expectations and Life Choices Of course, Courtney. Now, it's a sensitive topic. I believe that even though mine is specific, it is relatable to those that have parents that expect you to enter into medicine, to law, family business, marry a certain person, have certain friends, live a certain life. And that's fine if you want that structure and if you like camp and school and you're hours that are put out for you, that's fine. But life gives you zigs and zag. And sometimes if you're book smart, it doesn't mean you can survive in the real world. People always laugh at that at high school reunions. The ones you expected the most disappointed you and the long shots hit. It's because they found their way. in this world. And so for me going back, I come from a nice family and we were immigrants from Europe at the turn of the 20th. So my great grandparents went to New York and the garment industry learned English and made their money during the depression, which is a great story.