Dialing Into Success: How One Family Turned a Call Center into a Legacy

In this episode of Growing Up B2B, Ed Delia interviews the President and CEO of Costa Rica’s Call Center, Richard Blank. Richard shares his entrepreneurial journey, starting his call center during the 2008 recession, and the influence of his family's entrepreneurial background. He discusses the dynamics of working with family, including his wife and nephew, and the importance of open communication and respect. Richard also explores the future of the call center industry amidst technological advancements and offers advice for couples in business.