How Richard Trains Telemarketers to Handle Rejection: The 'Romantic Deat...

Extraordinary America Podcast. Host Indraneel Cosmos Samaddar interview with Richard Blank The Wolf of Costa Rica Street: Hustle, Grit, and the Real Grind | Richard Blank Cosmos Dar: My Mission is to educate and inspire people to Financial Freedom Summary Join us in this exciting episode as we sit down with Richard Blank, a visionary entrepreneur who journeyed from Philadelphia to Costa Rica, where he revolutionized the telemarketing industry. Discover how Richard's passion for languages and gamification led him to train over 10,000 bilingual telemarketers and establish Costa Rica's Call Center. Richard shares his insights on overcoming cultural barriers, the art of communication, and his unique approach to business growth. Tune in to learn valuable lessons on risk-taking, resilience, and the power of human interaction in the digital age. Highlights: (04:43) Moving from America to Costa Rica to start his career (11:43) How do you train your telemarketers to handle rejections (22:27) Effective techniques (34:36) Anyone can become successful as a telemarketer (45:22) Entrepreneurs should follow their advice to become successful America has always been about freedom, opportunity, and the pursuit of happiness. However, most Americans are not free when it comes to the financial front. Most are under financial slavery due to losing their jobs, having stagnant wages due to outsourcing, inflation due to money printing, and debt of all kinds. Wealth and income inequality runs rampant across America while the middle class has all but disappeared! Where there is no freedom, there can never be opportunity nor happiness. Such a disconnect between who we are as Americans and our Financial reality cannot be allowed to continue. ​ Therefore, Extraordinary America is about the abolition of financial slavery. It is about the financial freedom of the 99%. It is about Americans awakening and unleashing the Extraordinary within themselves and setting themselves free! Contrasting Movie Myths and True Telemarketing Confidence Forget telemarketing. Are you confident enough to stand up in front of 30 of your peers and recite the product or share an idea or say something positive about yourself or somebody else? So as I mentioned before, watch these things on mute. I mean, if you watch it on mute before you even know what the movie means, you've got no idea what this guy's even saying. But you watch the confidence and you watch people around him in sync, nodding to him at certain points. Vin Diesel, which I liked in his scene, he was calling him Doc, called him a couple of times, Dr. Jacobs, started calling him Doc, he was comfortable. made the joke about where should we send your statements to your home or to your mansion, funny, funny line. And there was a lot of pausing there. There was very little interruptions. The only time it wasn't an interruption, it was an assistance to end a sentence or to continue the idea. Cause of course you need to, it's the resistance is not the no, the no is the infinite where they hang up on you. There's no more talking. But if someone is saying N-O, it means they don't K-N-O-W enough about what you're talking about. Go One More Round: Perseverance and Ignoring Naysayers What a weird time. But I said, let's keep going. See what happens. Look what happened. And so looking back, oh yeah, man, you made the right decisions. You weren't with me at that time. Neither were my friends. I felt very alone. What do you do? You realize that tomorrow we shall die and you have a beautiful life. And if you've gotten to this point so far because of this, and I'm not talking about luck and snake eyes, I'm talking about freaking hard work, grinding it out, resilience and foundation. Richard blank. Well, then I say, go one more round, buddy. Let's see what happens. Look what happened. I'm so happy it happened. I don't know, but each one of us has our moments of darkness and we also have our moments of clarity. So just don't be hard on yourself, damn it. And don't let other people's influences, outside influences, really misdirect your path. It could be the worst thing for you if you live someone else's life. How Richard Trains Telemarketers to Handle Rejection: The 'Romantic Death' Many of the times, like a lot of like the calls that they get, they just like switch it off. So my question to you is, how would you, how did you train your telemarketers in such a way that they're able to handle all of these rejections and then continue to create a successful business? What a brilliant question. And I love it. I can refer it in two words, romantic death. Oh yeah, I said it. When you watch battle, sometimes your favorite character's like, yeah, and then all of a sudden his head gets chopped off. You're like, but I love that guy. Yeah, but he had a romantic death. You know the percentages, unless you're given a Glenn Gary list, you're not gonna convert 100% of the calls. Best batters can hit three, 400, right? And so I look at it like this. Can you jump clouds? Can you master the end tropes? The body and the conclusion do not exist unless you anchor and get the pass to pitch https://youtu.be/FngSDceDr3I https://youtu.be/sHIpMYC2HjE https://youtu.be/AP_DTUpIgio https://youtu.be/VaE2eTUv5zo Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Cosmos Dar, Indraneel Cosmos Samaddar, Extraordinary America Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending ​The truth is Americans are Extraordinary. As immigrants and descendants of immigrants, they have overcome insurmountable obstacles and barriers with their pioneering and entrepreneurial spirit, and this time is no different. Americans should never give up or surrender to hopelessness and despair, no matter how bad the situation is, no matter how much the odds are stacked against them. Just as spring overcomes winter, Day overcomes Night, the light within us shall overcome the darkness around us. Its time for us to know that we are our own saviors, that there is an Extraordinary within us waiting to be unleashed, that freedom is our birthright and that we shall realize the American Dream! The path to financial freedom is by educating and transforming ourselves into Entrepreneurs and Investors on the light side! In this podcast Cosmos Dar interviews Entrepreneurs and Investors who fought against the odds, and in many cases came from humble beginnings to attain financial freedom, to see how they did it. He hopes through all these stories that the Extraordinary within the audience shall awaken, that they shall take the actions necessary to abolish financial slavery from their lives and finally Realize the American dream! Indraneel Samaddar, also known as Cosmos Dar, is an Entrepreneur, Podcast Host, Investor, and Philanthropist who Graduated from UT Austin in 2013 with a Bachelor's in Electrical Engineering. His focus lies in advocating for companies involved in precious metals, entrepreneurship and real estate investing education. Cosmos Dar is deeply engaged with these ventures because he recognizes the pervasive financial challenges people face globally, including in America — issues stemming from debt, job loss, stagnant incomes, and relentless inflation. Operating within a Fiat monetary system, where money's purchasing power erodes due to continuous printing unsupported by scarce assets, he is committed to educating individuals on safeguarding their wealth from devaluation amid heightened inflation forecasts. For Cosmos , financial freedom hinges on more than legal compliance; it requires a commitment to higher moral standards. He advocates for a shift toward human-centered capitalism rooted in spiritual principles to establish a sustainable structure fostering peace and prosperity. As the host of the podcast "Extraordinary America", Cosmos delves into topics surrounding financial freedom for the 99%. He contends that while America symbolizes freedom and opportunity, a significant portion of its population grapples with financial enslavement — a contradiction he aims to rectify. Cosmos Dar's vision involves transforming individuals into entrepreneurs and investors guided by morals, values, and ethics. Through interviews on "Extraordinary America," he shares stories of those who overcame challenges, started from humble beginnings, and achieved financial freedom, hoping to inspire others to take action and break free from financial bondage. Cosmos Dar is an Entrepreneur, Podcast Host, Investor and Philanthropist. He has been an immigrant for most of his life. He lived the formative years of his existence in a small nation called kuwait, Which is a country in the middle east. Over there he saw firsthand how brutal life can be for those that live paycheck to paycheck and how they can barely make ends meet. Many of these immigrant workers worked for less than $100/month. This was made worse by the very hot summer conditions and inhumane treatment these immigrants had to face as construction workers, servants, drivers and beasts of burden overall for the natives of the country. If that wasn’t the definition of financial slavery, then what is? Cosmos Dar eventually came to America, the land of freedom, opportunity for a better life and a nation that strove towards the pursuit of happiness… the nation of immigrants and the descendents of immigrants! He eventually became a naturalized Citizen and bought into the ideals of this nation. However he soon found out that the motto of this country wasn’t true for most Americans and that they had been reduced to financial slavery due to losing their jobs, having stagnant wages, rising prices of goods due to inflation, and debt of all kinds. Such a disconnect between American Identity and most Americans financial reality cannot be allowed to continue. So, Cosmos Dar Through Extraordinary America is on a mission to abolish Financial Slavery and bring about Financial Freedom to the 99%. He wants Extraordinary Americans to awaken and unleash the Extraordinary within themselves and set themselves free. Accelerating Your Journey What starts in America eventually ripples out and changes the rest of the world. when Extraordinary Americans Realize themselves to be financially free and attain the American Dream, the rest of the world shall be inspired and do the same! Our mission On the FInancial and Economic Front Extraordinary America is about the abolition of Financial Slavery. It is about the financial freedom of the 99% . it is about the nation of immigrants and descendents of immigrants awakening and unleashing the Extraordinary within themselves and setting themselves free On the Social front America is a nation Divided and has taken on the traits of a narcissistic family dynamic. Extraordinary America is about uniting the INDEPENDENTS aka the forgotten children of America under the Ideology of Neo-Humanism which calls for loving all beings as they would love themselves regardless of race, caste, creed, gender, ethnicity and religion. On the Spiritual front America is facing an unprecedented offensive by the forces of darkness from both the right and the left who follow the law of ego. Only by Implementing the Law of One can we push back against the darkside and bring the light back into the nation. Financial and Economic Front America has always been about freedom, opportunity for a better life and the pursuit of happiness. However most Americans are not free when it comes to the financial front. Most are under financial slavery due to losing their jobs, living paycheck to paycheck, having stagnant wages and inflation leading to rising prices as well as debt of all kinds. Wealth and income inequality runs rampant across America while the middle class has all but disappeared! Where there is no freedom there can never be opportunity nor happiness. Such a disconnect between who we are as Americans and our financial reality cannot be allowed to continue. Therefore Extraordinary America is about the abolition of financial slavery! It is about the financial freedom of the 99%. It is about the Nation of Immigrants and descendents of Immigrants awakening and unleashing the Extraordinary within themselves and setting themselves free! In the short term this is done by Investing in precious metals as well as the right cryptocurrencies in order to protect your purchasing power from Inflation In the long term this is done by the 3 solutions which is: 1. The transformation of the 99% into entrepreneurs and Investors on the light side aka with morals, values and ethics with the goal of financial freedom. This is to be done through financial education and its implementation with regards to Money, precious metals, real estate, entrepreneurship and investing for this is the path to financial freedom. This is part of the ideology of human centered capitalism aka capitalism on the light side. Everything starts with our thoughts and actions and if we think and do things with a thrive and abundance mindset that will inevitably lead to our emancipation from financial slavery 2. The creation of Spirituo-economic institutions led by jedi preneurs ( spiritual people who follow the law of one and serve the one father of the universe irrespective of their religion ). The institution will consist of 3 structures namely a Temple, Academy and Corporation. These institutions will provide free or subsidized essentials of life such as food, clothes, housing, healthcare and education as well as provide the necessary financial support and education for the people in their jurisdiction to become financially free. This is because all the people in this universe are the sons and daughters of the ONE father of the universe and everyone irrespective of their caste, creed, religion, gender, ethnicity are part of his family. 3. The replacement of the debt based fiat monetary system with the American Dream standard or the Humanity upliftment standard. For thousands of years gold and silver were considered money by the entire world since they were a store of value. However what is considered valuable by society is not considered valuable by the One father of the Universe. He considers the upliftment of his sons and daughters as the ultimate store of value and that should be the foundation of our monetary system which currently is a debt based fiat monetary system. If this happens humanity will uplift their fellow human beings the way the Heavenly Father wants them to with the same zeal as the gold rush of 1849 and the spanish exploration of the new world. Extraordinary America is about guiding the forgotten children of America to awaken and unleash the Extraordinary within them through the Ideology of Neohumanism. America is Currently a Nation Divided, Far right Vs Far left, Red Vs Blue, Republicans Vs Democrats, Conservative vs Liberals…Masculine vs Feminine. America has become a BROKEN Narcissistic Family with a narcissistic “Republican” Father and “Democrat” Mother constantly fighting alongside their respective golden child and Scapegoat child (Conservative and liberal). The people that are left out are the INDEPENDENTS caught in the middle aka the Forgotten children of America. Anybody that has been in a narcissistic family knows that when parents of that nature fight like that, it is usually a lost cause. You cannot make the horse drink water if it doesn’t want to. What you can do though is detach yourself from the toxic dynamic of such a family, quit wanting the approval of such toxic parents and siblings when it is not forthcoming and start loving yourself and working on becoming the best version of yourself. Then you spread that out to others through the ripple effect. THATS HOW TRUE CHANGE OCCURS and the same is true on a national level. Extraordinary America is about guiding the Forgotten children and awakening the Extraordinary that is already within them. NeoHumanism is a philosophy, practice and way of life where the person has love for all created beings of the universe, animate and inanimate and that all living beings are inherently interconnected, have intrinsic and existential value and must be given a basic level of respect and dignity. It is about them implementing neohumanism in their individual lives and loving all beings as they would love themselves regardless of race, caste, creed, gender, ethnicity and religion. Only then can we as individuals and as a nation push back against the hate and anger that comes from a Narcissistic family dynamic that is happening right now on a national scale. The Spiritual Front Extraordinary America is about us Americans choosing the law of one over the Law of ego. Right now the forces of darkness are spreading throughout America from both the Right and the Left. The law of one understands there is only one creator from which the entire universe came out of and that we are all the manifestations of that one creator….that the one became the many…and the many shall become the one. The law of one aka the lightside embraces peace, harmony, oneness, calmness, tranquility whereas the law of ego aka the darkside embraces anger, hate, greed and everything that creates disunity and disharmony. Only by Implementing the Law of One not just on an individual level but on a national level Can we bring the light back to our Nation. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #IndraneelCosmosSamaddar #ExtraordinaryAmericaPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest How Telemarketers Are Trained to Handle Rejection Many of the times, like a lot of like the calls that they get, they just like switch it off. So my question to you is, how would you, how did you train your telemarketers in such a way that they're able to handle all of these rejections and then continue to create a successful business? What a brilliant question. And I love it. I can refer it in two words, romantic death. Oh yeah, I said it. When you watch battle, sometimes your favorite character's like, yeah, and then all of a sudden his head gets chopped off. You're like, but I love that guy. Yeah, but he had a romantic death. You know the percentages, unless you're given a Glenn Gary list, you're not gonna convert 100% of the calls. Best batters can hit three, 400, right? And so I look at it like this. Can you jump clouds? Can you master the end tropes? The body and the conclusion do not exist unless you anchor and get the pass to pitch. And so my suggestion in order for this forced march, which some people might feel it is, is to be able to live with yourself so you don't kill yourself. So I think the greatest thing to do is to do a company name spike, you know, extraordinary America, how are you doing today