Richard Blank: Business Process Outsourcing

Master advanced telemarketing and customer service soft skills with Richard Blank. Learn techniques to enhance customer retention, drive sales, and foster business growth. At the Talking with the Experts Online Business Summit, Richard Blank, CEO of Costa Rica's Call Centre, will share his expertise in telemarketing and customer service soft skills. With years of experience leading a top-performing call centre, Richard has mastered the art of advanced communication techniques that drive customer retention, boost sales, and foster long-term business growth. In this insightful session, Richard will delve into the essential role of soft skills in customer interactions. Attendees will learn how to use rhetoric and emotional intelligence to build trust, handle objections, and create meaningful connections with customers. Richard will also share actionable tips for improving customer service delivery, ensuring every touchpoint leaves a lasting positive impression. With a focus on retention and growth, this presentation is perfect for business owners, sales teams, and customer support professionals looking to take their communication strategies to the next level. Richard will cover proven techniques for enhancing call centre performance, from tone and phrasing to understanding customer needs and expectations. His strategies can be applied across industries to improve engagement, build loyalty, and achieve measurable results. Through real-world examples and practical advice, Richard demonstrates how advanced telemarketing and customer service skills are essential for retaining customers and driving success in today’s competitive market. Under his leadership, Costa Rica's Call Centre has become a shining example of excellence, thanks to its commitment to empowering employees and delivering outstanding customer experiences. Join Richard Blank’s session to learn how to strengthen customer relationships, enhance communication skills, and transform your business operations. His dynamic approach will inspire you to rethink traditional customer service methods and adopt a more empathetic, effective, and results-driven mindset. THREE Things the Audience Will Learn from the Presentation: 1. Advanced telemarketing techniques to enhance customer interactions and sales. 2. How to leverage soft skills and rhetoric for customer retention and satisfaction. 3. Proven strategies for fostering business growth through exceptional customer service. #RoseDavidson #Telemarketing #CustomerService #SoftSkills #BusinessGrowth #SalesStrategies #CustomerRetention #CommunicationSkills #RichardBlank #CallCenterExpertise