A poet sort of lifestyle.

How to improve your communication skills on the phone with Richard Blank. The Sheri Kaye Hoff Show. For living joyfully and successfully in your life and work. Get More Freedom, Happiness, and Success with Sheri Kaye Hoff. Sheri is a Business and Life Coach. She is the author of transformational books and a near-death survivor. Sheri uses a coaching approach that is transformational, intuitive, mindset-driven, vision driven, spiritual, and action-oriented. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri is an animal lover, a travel lover, a wine lover, and a fun lover. Learn more about Sales, leadership, strong corporate culture, telemarketing outsourcing, and becoming successful in conflict management strategies with clients with CEO Richard Blank. With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers and became CEO of Costa Rica Call Center in 2008. It doesn t matter what size business you have or the type of business you have. You can always improve your communication skills. Listen to my super fun and educational interview with Richard. https://youtu.be/F-Edg_WtBYg https://youtu.be/4wKQxmDTjmc https://youtu.be/AeGq8d6rRkU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson Rodríguez. https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank. https://youtu.be/prcJZJnTm28 #TheSheriKayeHoffShow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting The Sheri Kaye Hoff Show for Living Joyfully in your Biz and Life. Create More Freedom, Happiness, and Success. Sheri is a business coach, consultant, mindset mastery expert, and personal development, expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and four grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains. You can also listen to the podcast by saying Alexa, play the Sheri Kaye Hoff Show This podcast is syndicated globally including your favorite podcast player and is available on youtube Sheri Kaye Hoff, is a Transformational Business Coach known for inspiring, intuition, vision, and massive action, and being a catalyst for personal and business growth, joy, and profits in a way that is fun, relaxing, and fulfilling. She uses both spiritual and practical techniques to obliterate blocks and create transformational change. Sheri is a business, leadership, happiness, and inner game expert. She has overcome nearly dying and has made it her life mission to share the keys to happiness and success. Get More Freedom, Happiness, and Success with Sheri Kaye Hoff. Sheri is a business coach, consultant, mindset mastery expert, and personal development expert. She is a best-selling author of transformational books and a near-death survivor. She is a noted radio show guest, keynote speaker, and workshop leader. Sheri uses a coaching approach that is action-oriented, intuitive, inspiring, and energy-boosting. She lives in beautiful Colorado and is married (for over 25 years) with three children, three step-children, and 3 grandchildren. Sheri loves inspiring happiness, family dinners, dancing, football, golf, wine, the beach, and the mountains. Are you a coach, consultant, professional, or heart-centered entrepreneur/small business owner? Discover a clear path to creating the business and lifestyle you want. Relax into scaling your business doing what you love. Create more happiness, freedom, and success every day. Measure your success not just by more profits, but by the amount of ease, flow, and joy you experience each day in your business. Meet Sheri : Known for transformation and being a catalyst for business growth and profits in a way that is fun, relaxing, and fulfilling, Sheri inspires people to do the work they love and make money. Her clients have a passion for making a difference and making a profit. She is an author of multiple books including: You Can Heal: Lessons from Nearly Dying, Daily Miracles and Inner Peace; Relax Into Inspired Action; Keys to Living Joyfully; Be the Inspiration: 7 Ways to Inspire Your World, and more. Her books are available internationally and her podcast is syndicated globally (on apple podcasts, Spotify, google podcasts, iheart radio, and more). Sheri helps business owners and professionals to relax into attracting more income and to relax into success. She uses both spiritual and practical techniques to obliterate blocks and create dramatic change, and she offers customized one on one coaching, group programs, and her signature mastermind programs. She has a Bachelor of Science degree in Business, a Master of Arts in Organizational Management, and a Doctorate in Holistic Life Coaching. She has an avid interest in metaphysics and is a certified group coaching leader. She has created coach certification programs for personal coaching, business coaching, and spiritual coaching. As a business leadership and inner game expert, Sheri created training programs, organizational change management programs for small businesses, and corporate training and development programs. She writes extensively on spiritual practices and how they can be applied to business and life. Sheri has taught business classes at the collegiate level, including organizational change management, human resource management, ethics, marketing, and others. A near-death survivor/thriver, Sheri experienced miracle healing. Sheri lost her brother to suicide and experienced setbacks and tragedies that could have stopped her in her tracks, but she made it her life mission to discover the keys to happiness and success and then share them with the world. She began her coaching company in 2007 after a diverse career including: being an exercise instructor in her early career, to direct sales, to management, training, then higher education. She grew up influenced by her mother, an English major, and her father, an Education Director. Training and development were household values. She is proof positive that you can combine multiple skills and talents and keep growing and changing. She launched her company because that is the way she felt she could make the biggest difference. She coached hundreds of people over the years and thousands have been impacted by her programs. Her mantra is: Relax into Inspired Action Fun facts: Sheri figure skated as a pre-teen and teen. At one time she thought she wanted to join the Ice Capades. During her first year of college, she wanted to be an archeologist. She also published over 30 poems and a fiction short story. Married to her best friend for over 25 years, she has three grown-up kiddos and three-step kiddos and is a step-grandmother. She lives in beautiful Colorado. Sheri loves traveling (remote island beaches are her favorite- among her many adventures, she has encountered a shark while kayaking and snorkeled in a 660-foot deep blue hole ). She loves golfing with family, friends, and clients. Reading a book a day has been a life-long habit. Family Sunday dinners are a cherished tradition and regular evenings out with her gal pals. Her mottos: Be Free, Be Happy. Be the Inspiration. Boldly pursue a life of meaning and passion. Richard Blank is the CEO and Founder of Costa Rica’s Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture. Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality Richard Blank leads Costa Rica’s Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team. Motivational and Communication-Focused Leadership Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively Costa Rica's Call Center He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure extraordinary-america.com Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment Gamification and Engagement A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity. The call center fostering a creative and engaging environment that improves morale and retention This approach makes skill development interactive, boosting both performance and morale. Emotional Intelligence and Empathy Blank strongly advocates emotional intelligence and empathy as core leadership attributes He encourages leaders to understand their team members’ perspectives, support them effectively, and cultivate loyalty and trust. This extends to appreciating long-term employees and recognizing their contributions to organizational success. Strategic and Visionary Leadership Blank combines day-to-day management with long-term strategic thinking. He actively trains staff through personalized mentoring and emphasizes resilience, risk-taking, and continuous learning extraordinary-america.com He also leverages international partnerships and cross-cultural strategies to expand Costa Rica's business appeal on a global scale Costa Rica's Call Center Creating a Positive Corporate Culture Richard’s leadership style is centered on building a positive corporate culture that enhances employee morale, productivity, and engagement By blending structure with flexibility, he encourages open communication, provides constructive feedback, and fosters a sense of personal ownership and pride in work accomplishments. Training and Development Approach Over his tenure, Blank has trained over 10,000 bilingual telemarketers, emphasizing experiential learning and continuous skill improvement Costa Rica's Call Center His philosophy focuses on learning from real scenarios, combining technical instruction with motivational support and feedback for professional growth. In summary, Richard Blank’s leadership style is a combination of motivational speaking, empathy-driven management, gamification, and strategic vision, creating a thriving call center culture in Costa Rica that cultivates high performer engagement, skill development, and cross-cultural communication excellence Blank's approach to the call center industry moves away from the aggressive "Wolf of Wall Street" stereotype. He focuses on building rapport, listening, and fostering a culture of empathy and integrity. He views AI as both a challenge and an opportunity but stresses that human empathy will always be critical in customer service. In summary, Richard Blank is a pioneering figure in the call center industry, blending technology, bilingual expertise, and human connection to deliver exceptional customer service while fostering an innovative and engaging workplace culture in Costa Rica . "Shine Like the Sun" is a powerful Costa Rican rock anthem produced and promoted by Richard Blank, celebrating perseverance and determination, featuring collaborations with prominent musicians including Garry Gary Beers from INXS. Song Background and Release Richard Blank published "Igni Ferroque Shine Like the Sun," a Costa Rican rock song, on July 29, 2023 The track serves as a major release for the legendary Costa Rican band Igni Ferroque, which was founded in 1978 and has been a staple in Latin American rock music. This single became the official 15-year anniversary theme song for Costa Rica's Call Center (CCC) and is part of their promotion for the band's 44th anniversary album and national tour Production and Collaborations The production of "Shine Like the Sun" involved multiple contributors with Richard Blank serving as Executive Producer, overseeing the project through Costa Rica's Call Center Greibyn Krriyo was the main producer, and Harold Webb managed post-production of the audio and video. Notably, Garry Gary Beers, the bassist from INXS, contributed guest bass performances, adding professional expertise and unique sound quality to the track Lyrics and Theme The song’s lyrics focus on perseverance, ambition, and self-realization, opening with motivational lines such as: "Have you ever thought of leaving home? How far would you go to find your space? Are you willing to start all alone?" The chorus reinforces the message: "YOU BETTER SHINE LIKE THE SUN, YOU BETTER DO THINGS RIGHT, IT'S A GAME OF WIN OR GO BACK HOME, BUT YOU'RE A WINNER, YOU TAKE IT ALL" The anthem encourages listeners to embrace challenges, strive for success, and maintain focus on their goals. Music Video and Performance The music video is described as a classic MTV retro-inspired production, reflecting a blend of Costa Rican rock history and modern rock aesthetics Filming took place at Costa Rica's Call Center, featuring live performances, visual storytelling, and appearances by iconic models and musicians to enhance the atmosphere of the project The video emphasizes energy, community spirit, and the enduring legacy of Igni Ferroque in Latin American music. Significance "Shine Like the Sun" represents a milestone for both the band and Richard Blank, merging international talent, local rock roots, and motivational themes. The collaboration with Garry Gary Beers underscores the global reach and professional quality of the production, while the song itself serves as a modern rock anthem inspiring perseverance and determination In summary, Richard Blank played a central role in producing, coordinating, and promoting "Shine Like the Sun," which stands as a celebrated rock anthem from Costa Rica, blending historic band legacy with contemporary musical partnerships and lyrical inspiration Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. https://costaricascallcenter.com/en/outbound-bpo-campaigns/