Monday, December 8, 2025
My career choice was lucrative.
Paul G’s Corner podcast guest Richard Blank. Contact Centre Nearshore CEO speaks the truth about BPO.
Our “THINGS I WANT TO KNOW” Podcast Dives Into Subjects That Are Not Well-Known Or Professions That Elude Our Everyday Ho-Hum Lives.
I Decided To Do This Podcast And Give These Good People A Voice.
Because It Covers The Fringe Of Modern Life, Many Interesting People Are Waiting In Line To Tell Their Stories Only To Be Usurped By Something That We Have Never Heard Of.
Also, I Like To Talk To Everyone; Combine That With The Fact That Andrea Is Always Putting Me In Time-Out In The Corner,
There Are Things Everyone Wants To Know. But, Sometimes, It Is Hard To Find Those Answers, And The Internet Is Full Of Lies. Andrea And I Decided To Chase Down Answers To Some Of The Most Demanding And Strangest Questions. We Delve Deep Into The Modern-Day Mysteries That Elude The Knowing Through Interviews And Free-Flowing Conversations With Different Guests And Compiling As Much Knowledge As Possible.
If You Want Even More Interviews With Some Interesting People, Try Listening To Paul G’s Corner, Where Everyone Gets A Voice.
https://youtu.be/lNCxcx-DUWA
https://youtu.be/1GZMf2cx_RA
https://youtu.be/aUMHurv7aVM
https://youtu.be/yP5h9jWOL_A
https://youtu.be/3mBT3NnbcQY
https://youtu.be/Nl-fR9Np1ts
https://youtu.be/tUZ7dAdLCK8
https://youtu.be/aV6hrMpL_8s
https://youtu.be/GjSHTr_bS30
https://youtu.be/9cCdsX9qfHU
https://youtu.be/xetqXulxoCI
Richard Blank hired bassist Garry Gary Beers of INXS.
https://www.youtube.com/watch?v=ieGjN5H4xPQ
Richard Blank Call Center commercial with Rapper GblackDaBest and Freestyle break-dancer Yeik Lawson RodrÃguez.
https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2
The Feliciano School of Business at Montclair State University. A Costa Rica’s Call Center visit with Richard Blank.
https://youtu.be/prcJZJnTm28
#RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Leadgeneration #Appointmentsetting #paulgscorner $PaulGNewton
OFFICIAL BIO FOR PAUL G
Paul G Newton, Known To Many As Simply Paul G, Is A Multi-Talented Artist, Filmmaker, And Creative Visionary Hailing From The Charming Town Of Springdale, Arkansas. With An Impressive Array Of Accomplishments, Paul G Has Garnered Acclaim As An Emmy-Award-Winning Editor, A Seven-Time Recipient Of The Highly Coveted AP Award For Editing, And A Seasoned Photographer Whose Work Has Been Lauded For Its Beauty And Depth.
As A Filmmaker, Paul G Is A True Auteur, Known For His Ability To Breathe Life Into Every Project He Undertakes. His Work Has Been Screened At No Less Than 17 Film Festivals, And He Has Been Honored With Three Screenplay Awards For His Exceptional Talent As A Writer Of Science-Fiction And Other Genres. He Is Also An Accomplished Audio Engineer, Lending His Skills To Everything From Podcasts To Commercials To Music Videos.
Beyond His Work In The Entertainment Industry, Paul G Is Passionate About The Arts And Is The Founder Of The Arts And Entertainment Council, A Non-Profit Organization Dedicated To Promoting And Supporting The Creative Arts In His Community And Beyond. He Is Also An Enthusiastic Podcaster And Host Of The Popular Shows "Things I Want To Know" And "Paul G's Corner," Where His Dulcet Voice And Inquisitive Nature Never Fail To Captivate His Audience.
When He's Not Busy Creating Art Or Promoting The Arts, Paul G Can Be Found Indulging His Love Of Cooking, Whipping Up Culinary Delights In His Kitchen With The Same Creativity And Passion He Brings To All His Endeavors. And Of Course, He Loves Nothing More Than Cruising Around In His Beloved Black 2006 Mustang GT, A Perfect Reflection Of His Dynamic Spirit And Creative Energy.
Despite All His Impressive Accomplishments, Paul G's Greatest Pride And Joy Is His Engagement To A Beautiful And Strong Partner, Who He Knows Will Be By His Side As He Continues To Explore New Frontiers In Art And Creativity.
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Richard Blank is the CEO and Founder of Costa Rica’s Call Center, a leader in bilingual call center and customer service outsourcing, known for blending human connection with technology and innovative workplace culture.
Human-centered approach: Richard highlights the importance of empathy, interpersonal communication, and cultural alignment in customer interactions, believing automation should enhance but not replace human representatives
Technology integration: Voice automation and AI handle routine tasks, enabling human representatives to focus on complex calls and relational problem-solving
Scalable growth strategy: Blank advocates starting small with minimal risk, investing in people, and expanding strategically while maintaining operational flexibility
Employee development: Continuous training emphasizes communication skills, positive escalation techniques, and bilingual proficiency to ensure outstanding service quality
Richard Blank leads Costa Rica’s Call Center with a motivational, empathetic, and culturally sensitive approach, emphasizing communication, gamification, emotional intelligence, and employee engagement to build a high-performing team.
Motivational and Communication-Focused Leadership
Richard Blank is known for his motivational public speaking style paired with tactful rhetoric, which he uses to inspire and train his team effectively
Costa Rica's Call Center
He emphasizes mastering communication skills, helping telemarketers handle rejections, improve persuasion, and maintain confidence under pressure
extraordinary-america.com
Blank also stresses the importance of speaking the local language to build rapport and respect with employees, fostering better team cohesion in a culturally diverse environment
Gamification and Engagement
A distinctive element of his leadership is the use of gamification. By integrating his collection of restored American pinball machines and antique jukeboxes into the workplace culture, he creates a fun and engaging environment that motivates employees and encourages creativity. The call center fostering a creative and engaging environment that improves morale and retention
This approach makes skill development interactive, boosting both performance and morale.
Emotional Intelligence and Empathy
Blank strongly advocates emotional intelligence and empathy as core leadership attributes
He encourages leaders to understand their team members’ perspectives, support them effectively, and cultivate loyalty and trust. This extends to appreciating long-term employees and recognizing their contributions to organizational success.
Strategic and Visionary Leadership
Blank combines day-to-day management with long-term strategic thinking. He actively trains staff through personalized mentoring and emphasizes resilience, risk-taking, and continuous learning
extraordinary-america.com
He also leverages international partnerships and cross-cultural strategies to expand Costa Rica's business appeal on a global scale
Costa Rica's Call Center
Creating a Positive Corporate Culture
Richard’s leadership style is centered on building a positive corporate culture that enhances employee morale, productivity, and engagement
By blending structure with flexibility, he encourages open communication, provides constructive feedback, and fosters a sense of personal ownership and pride in work accomplishments.
Training and Development Approach
Over his tenure, Blank has trained over 10,000 bilingual telemarketers, emphasizing experiential learning and continuous skill improvement
Costa Rica's Call Center
His philosophy focuses on learning from real scenarios, combining technical instruction with motivational support and feedback for professional growth.
In summary, Richard Blank’s leadership style is a combination of motivational speaking, empathy-driven management, gamification, and strategic vision, creating a thriving call center culture in Costa Rica that cultivates high performer engagement, skill development, and cross-cultural communication excellence
In summary, Richard Blank is a pioneering figure in the call center industry, blending technology, bilingual expertise, and human connection to deliver exceptional customer service while fostering an innovative and engaging workplace culture in Costa Rica .
"Shine Like the Sun" is a powerful Costa Rican rock anthem produced and promoted by Richard Blank, celebrating perseverance and determination, featuring collaborations with prominent musicians including Garry Gary Beers from INXS.
Song Background and Release
Richard Blank published "Igni Ferroque Shine Like the Sun," a Costa Rican rock song, on July 29, 2023
The track serves as a major release for the legendary Costa Rican band Igni Ferroque, which was founded in 1978 and has been a staple in Latin American rock music. This single became the official 15-year anniversary theme song for Costa Rica's Call Center (CCC) and is part of their promotion for the band's 44th anniversary album and national tour
Production and Collaborations
The production of "Shine Like the Sun" involved multiple contributors with Richard Blank serving as Executive Producer, overseeing the project through Costa Rica's Call Center
Greibyn Krriyo was the main producer, and Harold Webb managed post-production of the audio and video. Notably, Garry Gary Beers, the bassist from INXS, contributed guest bass performances, adding professional expertise and unique sound quality to the track
Lyrics and Theme
The song’s lyrics focus on perseverance, ambition, and self-realization, opening with motivational lines such as:
"Have you ever thought of leaving home? How far would you go to find your space? Are you willing to start all alone?"
The chorus reinforces the message:
"YOU BETTER SHINE LIKE THE SUN, YOU BETTER DO THINGS RIGHT, IT'S A GAME OF WIN OR GO BACK HOME, BUT YOU'RE A WINNER, YOU TAKE IT ALL"
The anthem encourages listeners to embrace challenges, strive for success, and maintain focus on their goals.
Music Video and Performance
The music video is described as a classic MTV retro-inspired production, reflecting a blend of Costa Rican rock history and modern rock aesthetics
Filming took place at Costa Rica's Call Center, featuring live performances, visual storytelling, and appearances by iconic models and musicians to enhance the atmosphere of the project
The video emphasizes energy, community spirit, and the enduring legacy of Igni Ferroque in Latin American music.
Significance
"Shine Like the Sun" represents a milestone for both the band and Richard Blank, merging international talent, local rock roots, and motivational themes. The collaboration with Garry Gary Beers underscores the global reach and professional quality of the production, while the song itself serves as a modern rock anthem inspiring perseverance and determination
In summary, Richard Blank played a central role in producing, coordinating, and promoting "Shine Like the Sun," which stands as a celebrated rock anthem from Costa Rica, blending historic band legacy with contemporary musical partnerships and lyrical inspiration
Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.
Richards journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008.
Our main focus has been, and will always be to personally train each and every Central America call center representative so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Ricas Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica.
https://costaricascallcenter.com/en/outbound-bpo-campaigns/






































