Richard Blank - The biggest hurdle I have overcome as a sales person was

#FIRSTCONTACT Podcast | Episode 2 | Season 3 - Richard Blank

The Moses Kabandana Podcast. Living abroad in a Costa Rican Call Centre ...

Fellow citizen of the internet, Moses here. This is The Moses Kabandana Podcast - Where conversations worth having are had. This is a conversation with Richard Blank about his and my experience traveling and working abroad. Welcome to The Moses Kabandana Podcast where I hold conversations that are worth having. I bring on experts from various fields to dive deep into their expertise and share their insights with you. I believe that knowledge is meant to be shared, and that's exactly what I'm aiming to accomplish. From business leaders and yoga teachers, to tech gurus and sex therapists, I explore ideas and provide you - the listener - with valuable takeaways that you can apply to your own life. Join me in this life-long learning journey. I'm a highly skilled IT professional proficient in SQL, Excel, R, Tableau, and PowerBI. During my time with HP, Inc. (via Modis), I ensured network security by installing Certificate Authority templates on devices and meticulously configuring devices. At Google (via Adecco), I leveraged proprietary software to enhance user experiences and troubleshoot device-camera issues. With Google Professional Certificates and a degree in Digital Communications from Calvin University, I'm well-equipped for Data Analytics and IT roles. I'm also fluent in English, and Portuguese, and conversational in Spanish, making me quite a valuable asset to any team. Welcome to my channel. I host The Moses Kabandana Podcast, I'm a citizen of the internet, a tech enthusiast and a Data Analyst. I hold conversations that are worth having. I bring on experts from various fields to dive deep into their expertise and share their insights with you. I believe that knowledge is meant to be shared, and that's exactly what I'm aiming to accomplish. From business leaders and yoga teachers, to tech gurus and sex therapists, I explore ideas and provide you - the listener - with valuable takeaways that you can apply to your own life. Join me in this life-long learning journey. “Take risks”…what a common and cliché saying. We hear it often and maybe even believe it, but how often do we actually take risks and jump into the seemingly-endless pit of the unknown? I’ve taken a few risks in my life and I think I’m about to take another one…I’ll share more about it on my podcast - The Moses Kabandana Podcast - but I figured I should write this shortly before the plane takes off. Happy Sunday to you, and tune into my podcast on Spotify, Apple Podcasts, Google Podcasts or YouTube! Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica.

Fortune Favors the Brave: The Beginning of a Call Center Journey

Adequate Training for Omnichannel Personalization

From active listening, and active reading to omnichannel personalization. Richard’s take on omnichannel personalization is pretty straightforward, and he comes with a piece of considerate training advice. Tune in and find out what are the skills that need to be nurtured! Tailoring personalized experiences for customers is the key to customer retention. Richard talks about the skills that should be nurtured, and he’s using in trainings.

Rhetoric and Phonetic Delivery: The Secret Sauce of a Phone Call

We asked Richard how he integrates rhetoric and phonetic delivery in his training and what is the methodology behind it that makes it unique. His answer made us take notes and came back for advice, listen here! The methodology of a successful phone call can be taught and learned, it starts with rhetoric and phonetic delivery, Richard’s secret sauce! Find out everything about it here!

What Got Taken Away During COVID?