Adequate Training for Omnichannel Personalization

From active listening, and active reading to omnichannel personalization. Richard’s take on omnichannel personalization is pretty straightforward, and he comes with a piece of considerate training advice. Tune in and find out what are the skills that need to be nurtured! Tailoring personalized experiences for customers is the key to customer retention. Richard talks about the skills that should be nurtured, and he’s using in trainings.