Enhancing Client Communications

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 12|30 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ https://youtu.be/-LW8zYm5GhU https://youtu.be/f28G1kjIWEc The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.

Creating Company Culture and Making Decisions

Breaking Free and Embracing New Opportunities

Your 12|30 podcast presented by Mike Solitro. Special guest CEO Richard Blank Welcome to Your 12|30 podcast. We all have a story to tell. Tell yours in 12 questions, 30 minutes. Hosted by Mike Solitro of AccomplishedRE. https://youtu.be/ozpjkK95xxI Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. Breaking Free and Embracing New Opportunities Mike, if you can get past your parents' guilt, you can live anywhere in the world as well. So I decided to take the chance and stay. And while I was there, I worked at my friend's center for four years and not at sea level, but I got to see the inside and out of a call center industry. And then in my mid-30s, I threw my hat in the ring and next thing you know, started my own center. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. You Are A Real Estate professional who works hard and closes transactions. But now you know, it’s time to earn more and scale your business. Work with choice clients and stop working 24-7. Being an excellent agent is a start, but only the start. You deserve a predictable and profitable business. Your dream clients should be your only clients. They should be willing to invest in your unparalleled service, appreciate your expertise, and align with your vision. We'll help you take your business from occasional closings to predictable profitability. Most strategies focus on the wrong things. Instead, you’ll exclusively attract your preferred clients so you can happily earn more money. Our results are guaranteed. Work smarter. Work fewer hours. Start now. Results today. So, what is AccomplishedRE | We are a real estate platform centered around your two main goals: 1. Make more money, & 2. Only work with clients you like We believe the real estate businesses is evolving and should be built around better service and an outstanding client experience. Our businesses support our lifestyles and goals, not deter us from what we want to achieve most. Part community, part advisory, and part platform. AccomplishedRE reimagines what it means to be a successful and admired real estate professional. The Problem: The real estate industry wants us to believe that the market, rates, and lawmakers determine our earning potential. That the industry is changing for the worse. And that we should always be working. 24 hours, every day. Many of us fall into the trap of hustle culture: work more hours, push through. Riding on the merry-go-round of mediocrity. But eventually, our real estate businesses run us. Our Purpose: AccomplishedRE is a positive change platform against the long-standing real estate profession telling you to just work more and hopefully down the line you’ll earn more. We are the better way to run your real estate business. Our Vision: We envision a world where you work only with the clients you want to work with, where you can earn more, and stress less. We’re reframing what it means to be a successful real estate professional. And what delivering a truly outstanding client experience actually looks like. Our Mission: We partner with you so you can earn more money and work only with your preferred clients. We make it easier for your clients to buy and sell real estate, while you own a predictable and profitable business that you love. Our Values: Collaboration, Accountability, Drive, Excellence, & Trust Ten Ways We Can Collaborate Today Business Optimization Program Operations Overhaul How to Close Big Sales Workshop Double Your Sales Transformation Program Profitability Audit Organizational Alignment Workshop “Double Your Revenue” 1:1 Coaching Partners Roundtable Partner with AccomplishedRE at eXp Realty AccomplishedRE Coaching Certification ​ Not sure what makes sense for you, let's explore ​ Calling All Entrepreneurial Real Estate Professionals We solve real estate problems. Earn more. Work less. Today. We make your business more profitable, or you don't pay! The real estate industry is under attack - level up your business before it is too late. Earn more money while working fewer hours. Do you want to create multiple income streams? Do you want to rest easier, work less, and earn more? Here's our Accelerator...our best and completely FREE resources. No signup, no registration required. The fastest way to a more profitable real estate business. Become the CEO of your real estate career. Today. Spend less time working. Happiness guaranteed. We are the only real estate partner for team leaders, brokerage owners, and entrepreneurial agents who want more core clients. So let's work together to get you off of the next-deal treadmill, and remove the stress from every transaction. What Others are Saying Mike Solitro is the Director of AccomplishedRE, a real estate attorney, broker, and hosts the Your 12|30 podcast. Mike graduated from Syracuse University and Suffolk University Law School. He was named a Cape & Plymouth Business Media 40-under-40, and is an alum of both the Cape Cod's Entrepreneurship for All and Leadership Cape Cod programs. For more than a decade, he has leveraged dispute resolution practices and lean principles to solve problems, manage projects, and enhance collaboration. Helping Real Estate Agents Sign Their Next (or First) $1M+ Listing in Less Than 90 Days. 𝑮𝒖𝒂𝒓𝒂𝒏𝒕𝒆𝒆𝒅. Want to work only with clients you enjoy? Want to increase your income without overworking? I’m Mike Solitro, founder of Accomplished𝙍𝙀, and I specialize in helping entrepreneurial real estate agents build a more profitable businesses centered around their ideal clients. What We Do We deliver a simple yet highly effective system that eliminates frustration and uncertainty for agents and coaches alike. Through proven processes tailored to your unique business, we help you focus on what matters most: Growing your revenue. Working with clients who align with your values. Freeing up your time to dominate your market. Why Real Estate Pros Choose Us No more dealing with draining, unaligned clients. No more struggling through low-revenue quarters. No more wasting money on ineffective leads. No more waiting for your phone to ring. Instead, you’ll build a predictable pipeline, become a recognized market leader, and create a business designed for long-term success. What People Are Saying “Mike’s approach is completely customized to your needs, unlike one-size-fits-all coaches. I promise, you’ll be glad you connected with him!” “If you want someone who listens carefully to your goals and works tirelessly to exceed them, Mike is your guy!” How It Works First, we schedule a no-obligation 15-minute strategy session. During this call, we’ll discuss your business, goals, and pain points and chart an exact roadmap to help you sign high-value listings. If it’s a good fit, I’ll walk you through how we can work together. Whether you join us or not, you’ll leave with a clear, actionable plan. No pressure. No gimmicks. Our Core Principles Mission-Driven Strategy Organizational Alignment Effective ROI Exceptional Client Experience Elimination of Challenges As a real estate attorney and broker, I’ve spent over a decade solving complex problems, managing projects, and designing tailored solutions for clients. But my journey didn’t stop at transactions and contracts - it evolved into a mission to empower entrepreneurial real estate agents to thrive. Thee real estate business is evolving - and agents deserve to build a career that aligns with their passion, serves their clients, and creates lasting impact. Why It Matters: Every agent has untapped potential. By combining proven systems, exceptional client experiences, and tailored strategies, I help entrepreneurial agents rewrite the story of their businesses. 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #1230podcast #Mike Solitro. #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Your 12|30 podcast, Mike Solitro, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/ozpjkK95xxI https://youtu.be/Dwg44crvhZQ The Importance of Play and Personal Growth That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Promoting Interpersonal Interaction and Play in the Workplace Recess was the best class in school. That's where you made all your friends and the best relationships are built through play. And why don't we take that away because we are adults? Just because I'm bald and have a white beard doesn't mean I can't enjoy my half an hour with my friends at lunchtime. Let's have a good time. And I've seen people put their phone down and join groups, not go outside for a cigarette, but stay inside to participate. And I think those are the little wins that I can see, one less cigarette and one less screen time and more interpersonal interaction to build on those skills. I can only do so much, Mike. I can't hit the ball and drag Johnny everywhere. But what I can do is to get them to stand tall and to be accountable and to do some dedicated practice outside of the office. So maybe they study words in the thesaurus or watch another movie in English and pull a phrase out of it or ask me a vocabulary word because they found it interesting. I respect that. That's what leaders are made of, the ones that are inquisitive and just try to grow their skills. Enhancing Client Communications And most of it is just enhancements. Maybe they don't want to leave voicemails or they don't have an email template written. Or if there's a callback number, someone on their end is not there to answer the call. So that might cause a disruption and not looking to rock the boat. But my man, there is some sort of system that we're working here. We got to make sure that no one's dropping the football because it's not your end, it's our end. Turning Challenging Calls into Opportunities Of course, the bark is worse than the bite. Here's my skinny for somebody. If they hang up on you, it's over. It really is over. How about if they're on the phone screaming at you? That's a different side of the spectrum. But if someone is just testing the waters because they're sea level, or they get so many calls, or you happen to make a good first impression, I think you may be able to readjust the tone. And so in my years, just from my own personal experience, I've been able to ride that wave and ride that bull until the end. and I've converted people and they've become some of my best clients. You know that the best relationships are made is when you go through tough times together or you pass the obstacle course for somebody because they're so black and blue from these phone calls. Creating Company Culture and Making Decisions I do create my company culture and let them know that I am accountable, will motivate them, but also no surprises. Good, bad or ugly. I have to let them know what's happening in case there's an attrition or something's happening with a list or the script is not working. and would make suggestions and find a way where everyone is comfortable to move forward with certain ideas because I don't always need to win every battle. And Mike, I can fall on many swords. It's not that big of a deal. But ethically, or maybe just from my own experience, I can make an educated decision and share my thoughts with you on why it may be appropriate to change certain words or to approach a client differently. Following Family Tradition and Passion So when I'm 18 and I'm choosing my career in college, which was Spanish, my parents were like, why? Why aren't you studying in grandpa in our footsteps, law and finance and economics? I go, well, great grandpa came from Europe at the turn of the century. He didn't speak English and he was a tailor in New York and he started his business. So we're nomads. It's in our blood just because the turn of the century, big deal. I'm doing it the turn of the other century. 2000 is when I left. So I guess we're the same, just 100 years later. But it's the kind of thing, if it's in your blood and your past ancestors took those chances to go to a different country or to build a business or build a family or past family traditions, then why not? That's your flag to hold high. That's your candle that should never go out. and should be spread amongst others. And for me, I'm not starting a tradition. This is my family tradition. It just skipped a generation or two. But oh, no, I can feel it in my blood that this thing was meant to be, and that's why it's been so good for the past 22 years Living Authentically and Making Big Moves You're talking about seriously picking up your spikes and moving to somewhere else, another state or another country. At least do some sort of due diligence. Costa Rica was lucky for me. My friend was here. If there were somewhere else in the world where it was cold or potentially dangerous, maybe I might have not taken that. Or possibly, since I studied Spanish in college and the country did not have Spanish, how much time would it take me to learn that language? I would be starting at scratch. So the stars were aligned. It made it easier for me. My suggestion is to take it in first down to touchdown steps. Maybe just take things of interest first to see if you can keep moving forward. And then when you have everything together, you have your impulse control, maturity, and some cash. Then you take that final step, then go for it. But, you know, those are the sort of things where you only get 100 years and you shouldn't be living someone else's life. You should really be writing your own story. It doesn't need to be so eccentric just to gain attention. You should always have good intentions and good faith. And if you have that sort of stuff, you can make your case to people.

Viewing Cold Calling as an Art Form

The Successful Quitters podcast. A telemarketing style from Philadelphia taught in Central America. Special guest Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Adventurous Childhood and Language Passion I was adventurous. Some people say travieso, but I really wasn't a bad kid. I was just interested. But I tell you what, I had very fortunate parents that liked to travel. So I used to go to Mexico and I would come back not only with a nice tan, but also with vocabulary. I loved it. What part of Mexico? We used to go to Puerto Vallarta in Acapulco. And so I got to see these certain areas. Naturally, you're at the resort. You're having a great time. But it really was the, as I mentioned, the vocabulary and the flair of a different culture that was different from Northeast Philadelphia, where I grew up, Sarah. And so it was new for me. It was exciting. And when I came back and I could try my vocabulary with Latinos in Philadelphia, I All I got, just like you, was a positive reinforcement, excitement and learning that second language and encouragement. And so I almost told from an early age that if I held on to this spark, it might take me somewhere and kind of took me where I am today. Dance Preferences and Magical Pets Alrighty. So would you rather dance salsa or country music? 100% salsa. I had to do country when I lived in Tucson and I had enough of it doing the two-step. Yeah. Are you good at country music dancing though? Not really. My best dancing is break dancing. I can do a mean backspin, windmill, and a moonwalk, but any other dancing, I'm kind of below average. Okay. If you had the chance to, would you rather have a dog that talks or a cat that does your laundry? I definitely would like the cat to do my laundry because if my doggy talks, he's going to talk way too much. Too many complaints. Maybe. Or he doesn't like the dog food I'm giving him. But, you know, the laundry thing sounds very nice. You know how meticulous cats are, so I'm sure they'd be folding it too. Education Opens Doors & Telemarketing Insights And if they can get to that level, I have to pay it forward. First, I can. And second, I want to. It's a great thing to do for somebody. It is amazing, especially at that age, because that's when they're deciding what they're going to do. And not everybody has the possibilities to. But they have a special sauce, even if they're forced into doing something that they do. By having that second language, as I say, it just opens so many doors and makes so many friends. Oh, I was doing some thinking as well. One last point in regards to your telemarketers. I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction Embracing a Fresh Start in a New Country And here's the thing. I didn't want to bring any baggage with me, mental baggage. You know, the rat race and how people are raised and things like that. So I realized, I said, I wanted to, the expression is Barar and Quentin Nueva. I wanted to really start fresh and start again. And so... Yes, Sarah, anything that was here, I was willing to accept and embrace. Doesn't mean I'll incorporate it and make it a part of my life. But as you say, every day was brand new and a painting picture for me. You know, every day felt like a Saturday. I mean, it's what are you going to do? You're on your tippy toes and you're really enjoying your life and you start living again. And you're doing this as an adult, not as a child with restrictions. So you have the opportunity to either get in trouble, which is the easy way, or the tough way is to really immerse yourself and see if you could really do it the right way. This one last shot. One last time. I tell you what, I was not going to let it go to waste. And so I was just exceptionally open-minded. Pinball Machine Valuation and Investment Tips It's very interesting because my Camelot's worth maybe in mint condition about $1,400. While the last action hero can go as high as maybe $6,000, $7,000 depending. And then you have games today that could be $20,000 if it's specific for a movie or a rock band. But I tell you what, if you really wanted to buy a beautiful machine, there are some out there from the 70s and 80s that you can pick up for under $1,000. Just make sure the play field's nice and the marquee and the outside's okay because there are certain parts you can order. That's a couple of dollars just to put in and fix. Telling Parents About a Life-Changing Move How did you deliver the news to your parents? Well, they kind of saw it. I mean, obviously, learning the second language and getting excited about certain things, they knew that if I had an opportunity, I was going to take it. And so when it was given to me, I really made the strongest argument about my antipasados, my ancestors. But then again, I looked them in the eyes and I said, I need to take this. And if I don't, I'll regret it for the rest of my life. I did not have a wife or children or a mortgage. I was in between jobs at the moment. So if you think about it, there was, besides my family and spending time with them, I did not have any other additional responsibilities. The Power of Name Usage in Calls I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction. In the conclusion, you're confirming it, and you might say the name at the end, which is a waste. You should have said it the whole call. But if the client says your name in the body of the call, not intro or conclusion, I give my agents the most points. I do, because that's when you've 100% anchored. It usually happens when you talk about a dog or a child or something cool on their website, or as you say, pinball and stuff. Besides the, you know, courteous introduction and the gracious goodbye, I want to know when the meat and the potatoes of this call, does Sarah actually say the name Richard? And if they do, you get so many points with me. Viewing Cold Calling as an Art Form But if you do not put yourself in a certain box where you're a print and carpet bombing all day, every call should be like a painting. It should be very unique. There should be at least a 10% in that call, a zig and a zag that you catch on to that you can connect with. And if you're in the now, and you're paying attention, you should enjoy this art of speech, the beautiful dance of language. And if you do that, you won't hate the job like a lot of people do, or they burn out. If you separate that and look at the pure side of it, as we discussed earlier, the beauty of language is an expression. Then by all means, you should be exceptionally successful on the phone and set the fine example for those that are around you. And that's kind of my advice, my friend, because a lot of people give it a bad rap. But if people go into it with a certain mindset and do the right things, it's a very, very rewarding career. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg https://youtu.be/nFRs_2AdHOw https://youtu.be/tTkyGDlyozQ https://youtu.be/1E9Z2aaN9hs https://youtu.be/-ZUFNbW0zhM https://youtu.be/nh0hBVk4Puc https://youtu.be/KwbzTndMzJk https://youtu.be/cUEsxCwL80A

The Power of Name Usage in Calls

The Successful Quitters podcast. A telemarketing style from Philadelphia taught in Central America. Special guest Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Adventurous Childhood and Language Passion I was adventurous. Some people say travieso, but I really wasn't a bad kid. I was just interested. But I tell you what, I had very fortunate parents that liked to travel. So I used to go to Mexico and I would come back not only with a nice tan, but also with vocabulary. I loved it. What part of Mexico? We used to go to Puerto Vallarta in Acapulco. And so I got to see these certain areas. Naturally, you're at the resort. You're having a great time. But it really was the, as I mentioned, the vocabulary and the flair of a different culture that was different from Northeast Philadelphia, where I grew up, Sarah. And so it was new for me. It was exciting. And when I came back and I could try my vocabulary with Latinos in Philadelphia, I All I got, just like you, was a positive reinforcement, excitement and learning that second language and encouragement. And so I almost told from an early age that if I held on to this spark, it might take me somewhere and kind of took me where I am today. Dance Preferences and Magical Pets Alrighty. So would you rather dance salsa or country music? 100% salsa. I had to do country when I lived in Tucson and I had enough of it doing the two-step. Yeah. Are you good at country music dancing though? Not really. My best dancing is break dancing. I can do a mean backspin, windmill, and a moonwalk, but any other dancing, I'm kind of below average. Okay. If you had the chance to, would you rather have a dog that talks or a cat that does your laundry? I definitely would like the cat to do my laundry because if my doggy talks, he's going to talk way too much. Too many complaints. Maybe. Or he doesn't like the dog food I'm giving him. But, you know, the laundry thing sounds very nice. You know how meticulous cats are, so I'm sure they'd be folding it too. Education Opens Doors & Telemarketing Insights And if they can get to that level, I have to pay it forward. First, I can. And second, I want to. It's a great thing to do for somebody. It is amazing, especially at that age, because that's when they're deciding what they're going to do. And not everybody has the possibilities to. But they have a special sauce, even if they're forced into doing something that they do. By having that second language, as I say, it just opens so many doors and makes so many friends. Oh, I was doing some thinking as well. One last point in regards to your telemarketers. I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction Embracing a Fresh Start in a New Country And here's the thing. I didn't want to bring any baggage with me, mental baggage. You know, the rat race and how people are raised and things like that. So I realized, I said, I wanted to, the expression is Barar and Quentin Nueva. I wanted to really start fresh and start again. And so... Yes, Sarah, anything that was here, I was willing to accept and embrace. Doesn't mean I'll incorporate it and make it a part of my life. But as you say, every day was brand new and a painting picture for me. You know, every day felt like a Saturday. I mean, it's what are you going to do? You're on your tippy toes and you're really enjoying your life and you start living again. And you're doing this as an adult, not as a child with restrictions. So you have the opportunity to either get in trouble, which is the easy way, or the tough way is to really immerse yourself and see if you could really do it the right way. This one last shot. One last time. I tell you what, I was not going to let it go to waste. And so I was just exceptionally open-minded. Pinball Machine Valuation and Investment Tips It's very interesting because my Camelot's worth maybe in mint condition about $1,400. While the last action hero can go as high as maybe $6,000, $7,000 depending. And then you have games today that could be $20,000 if it's specific for a movie or a rock band. But I tell you what, if you really wanted to buy a beautiful machine, there are some out there from the 70s and 80s that you can pick up for under $1,000. Just make sure the play field's nice and the marquee and the outside's okay because there are certain parts you can order. That's a couple of dollars just to put in and fix. Telling Parents About a Life-Changing Move How did you deliver the news to your parents? Well, they kind of saw it. I mean, obviously, learning the second language and getting excited about certain things, they knew that if I had an opportunity, I was going to take it. And so when it was given to me, I really made the strongest argument about my antipasados, my ancestors. But then again, I looked them in the eyes and I said, I need to take this. And if I don't, I'll regret it for the rest of my life. I did not have a wife or children or a mortgage. I was in between jobs at the moment. So if you think about it, there was, besides my family and spending time with them, I did not have any other additional responsibilities. The Power of Name Usage in Calls I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction. In the conclusion, you're confirming it, and you might say the name at the end, which is a waste. You should have said it the whole call. But if the client says your name in the body of the call, not intro or conclusion, I give my agents the most points. I do, because that's when you've 100% anchored. It usually happens when you talk about a dog or a child or something cool on their website, or as you say, pinball and stuff. Besides the, you know, courteous introduction and the gracious goodbye, I want to know when the meat and the potatoes of this call, does Sarah actually say the name Richard? And if they do, you get so many points with me. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg https://youtu.be/nFRs_2AdHOw https://youtu.be/tTkyGDlyozQ https://youtu.be/1E9Z2aaN9hs https://youtu.be/-ZUFNbW0zhM https://youtu.be/nh0hBVk4Puc https://youtu.be/KwbzTndMzJk https://youtu.be/cUEsxCwL80A Viewing Cold Calling as an Art Form But if you do not put yourself in a certain box where you're a print and carpet bombing all day, every call should be like a painting. It should be very unique. There should be at least a 10% in that call, a zig and a zag that you catch on to that you can connect with. And if you're in the now, and you're paying attention, you should enjoy this art of speech, the beautiful dance of language. And if you do that, you won't hate the job like a lot of people do, or they burn out. If you separate that and look at the pure side of it, as we discussed earlier, the beauty of language is an expression. Then by all means, you should be exceptionally successful on the phone and set the fine example for those that are around you. And that's kind of my advice, my friend, because a lot of people give it a bad rap. But if people go into it with a certain mindset and do the right things, it's a very, very rewarding career.

Telling Parents About a Life-Changing Move

The Successful Quitters podcast. A telemarketing style from Philadelphia taught in Central America. Special guest Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Adventurous Childhood and Language Passion I was adventurous. Some people say travieso, but I really wasn't a bad kid. I was just interested. But I tell you what, I had very fortunate parents that liked to travel. So I used to go to Mexico and I would come back not only with a nice tan, but also with vocabulary. I loved it. What part of Mexico? We used to go to Puerto Vallarta in Acapulco. And so I got to see these certain areas. Naturally, you're at the resort. You're having a great time. But it really was the, as I mentioned, the vocabulary and the flair of a different culture that was different from Northeast Philadelphia, where I grew up, Sarah. And so it was new for me. It was exciting. And when I came back and I could try my vocabulary with Latinos in Philadelphia, I All I got, just like you, was a positive reinforcement, excitement and learning that second language and encouragement. And so I almost told from an early age that if I held on to this spark, it might take me somewhere and kind of took me where I am today. Dance Preferences and Magical Pets Alrighty. So would you rather dance salsa or country music? 100% salsa. I had to do country when I lived in Tucson and I had enough of it doing the two-step. Yeah. Are you good at country music dancing though? Not really. My best dancing is break dancing. I can do a mean backspin, windmill, and a moonwalk, but any other dancing, I'm kind of below average. Okay. If you had the chance to, would you rather have a dog that talks or a cat that does your laundry? I definitely would like the cat to do my laundry because if my doggy talks, he's going to talk way too much. Too many complaints. Maybe. Or he doesn't like the dog food I'm giving him. But, you know, the laundry thing sounds very nice. You know how meticulous cats are, so I'm sure they'd be folding it too. Education Opens Doors & Telemarketing Insights And if they can get to that level, I have to pay it forward. First, I can. And second, I want to. It's a great thing to do for somebody. It is amazing, especially at that age, because that's when they're deciding what they're going to do. And not everybody has the possibilities to. But they have a special sauce, even if they're forced into doing something that they do. By having that second language, as I say, it just opens so many doors and makes so many friends. Oh, I was doing some thinking as well. One last point in regards to your telemarketers. I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction Embracing a Fresh Start in a New Country And here's the thing. I didn't want to bring any baggage with me, mental baggage. You know, the rat race and how people are raised and things like that. So I realized, I said, I wanted to, the expression is Barar and Quentin Nueva. I wanted to really start fresh and start again. And so... Yes, Sarah, anything that was here, I was willing to accept and embrace. Doesn't mean I'll incorporate it and make it a part of my life. But as you say, every day was brand new and a painting picture for me. You know, every day felt like a Saturday. I mean, it's what are you going to do? You're on your tippy toes and you're really enjoying your life and you start living again. And you're doing this as an adult, not as a child with restrictions. So you have the opportunity to either get in trouble, which is the easy way, or the tough way is to really immerse yourself and see if you could really do it the right way. This one last shot. One last time. I tell you what, I was not going to let it go to waste. And so I was just exceptionally open-minded. Pinball Machine Valuation and Investment Tips It's very interesting because my Camelot's worth maybe in mint condition about $1,400. While the last action hero can go as high as maybe $6,000, $7,000 depending. And then you have games today that could be $20,000 if it's specific for a movie or a rock band. But I tell you what, if you really wanted to buy a beautiful machine, there are some out there from the 70s and 80s that you can pick up for under $1,000. Just make sure the play field's nice and the marquee and the outside's okay because there are certain parts you can order. That's a couple of dollars just to put in and fix. Telling Parents About a Life-Changing Move How did you deliver the news to your parents? Well, they kind of saw it. I mean, obviously, learning the second language and getting excited about certain things, they knew that if I had an opportunity, I was going to take it. And so when it was given to me, I really made the strongest argument about my antipasados, my ancestors. But then again, I looked them in the eyes and I said, I need to take this. And if I don't, I'll regret it for the rest of my life. I did not have a wife or children or a mortgage. I was in between jobs at the moment. So if you think about it, there was, besides my family and spending time with them, I did not have any other additional responsibilities. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg https://youtu.be/nFRs_2AdHOw https://youtu.be/tTkyGDlyozQ https://youtu.be/1E9Z2aaN9hs https://youtu.be/-ZUFNbW0zhM https://youtu.be/nh0hBVk4Puc https://youtu.be/KwbzTndMzJk Viewing Cold Calling as an Art Form But if you do not put yourself in a certain box where you're a print and carpet bombing all day, every call should be like a painting. It should be very unique. There should be at least a 10% in that call, a zig and a zag that you catch on to that you can connect with. And if you're in the now, and you're paying attention, you should enjoy this art of speech, the beautiful dance of language. And if you do that, you won't hate the job like a lot of people do, or they burn out. If you separate that and look at the pure side of it, as we discussed earlier, the beauty of language is an expression. Then by all means, you should be exceptionally successful on the phone and set the fine example for those that are around you. And that's kind of my advice, my friend, because a lot of people give it a bad rap. But if people go into it with a certain mindset and do the right things, it's a very, very rewarding career. The Power of Name Usage in Calls I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction. In the conclusion, you're confirming it, and you might say the name at the end, which is a waste. You should have said it the whole call. But if the client says your name in the body of the call, not intro or conclusion, I give my agents the most points. I do, because that's when you've 100% anchored. It usually happens when you talk about a dog or a child or something cool on their website, or as you say, pinball and stuff. Besides the, you know, courteous introduction and the gracious goodbye, I want to know when the meat and the potatoes of this call, does Sarah actually say the name Richard? And if they do, you get so many points with me.