The Power of Name Usage in Calls

The Successful Quitters podcast. A telemarketing style from Philadelphia taught in Central America. Special guest Richard Blank. "AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest moments, when I found no answers from the people that surrounded me, I was able to find what I was looking for in a conversation I heard through Spotify. As I continue to grow in my entrepreneurial journey, I want to provide a safe space, where people can find their answers through our interviews. They say that "once a quitter, always a quitter, " but I say that "without quitting the bad habits, there is no growth". I hope to encourage one another, and rise to the top together Sara Nunez Bee Sara Nunez interviews Richard Blank, who shares his unique journey from the United States to Costa Rica and his experiences in telemarketing and restoring jukeboxes. Richard discusses the challenges and rewards of telemarketing, the importance of building rapport with customers, and strategies for dealing with rejection. He also shares his passion for restoring jukeboxes and his plans for the future, including creating educational toys for children. Throughout the conversation, Richard emphasizes the power of manners, energy, and listening in sales. The episode concludes with Richard's contact information for those interested in connecting with him. CHAPTERS: 00:00 Introduction and Icebreaker 00:33 Fun Questions 01:09 Time Travel and Immortality 02:50 Introduction of Guest 03:20 Guest's Background and Move to Costa Rica 04:03 Childhood and Early Life 07:12 Relationship with Parents 08:51 Sports and Hobbies 09:24 Transition to Telemarketing 10:46 Passion for Restoring Jukeboxes 12:23 Telemarketing Strategies 15:03 Taking the Leap of Faith 17:59 Delivering the News to Parents 19:32 Finding Love in Costa Rica 21:25 Language Barrier in Telemarketing 23:17 Challenges and Rewards of Telemarketing 24:37 Passion for Jukeboxes and Pimble 26:41 Price Range of Jukeboxes 28:04 Telemarketing Tips 30:15 Importance of Building Rapport 32:29 Dealing with Rejection in Sales 33:37 Maintaining a Positive Attitude 34:46 The Power of Manners and Energy 36:18 Understanding the Customer's Perspective 37:20 The Importance of Listening 38:37 Giving Back through Scholarships 40:12 Teaching Children through Play 41:28 The Future and Goals 46:22 Conclusion and Final Thoughts 50:39 Contact Information Adventurous Childhood and Language Passion I was adventurous. Some people say travieso, but I really wasn't a bad kid. I was just interested. But I tell you what, I had very fortunate parents that liked to travel. So I used to go to Mexico and I would come back not only with a nice tan, but also with vocabulary. I loved it. What part of Mexico? We used to go to Puerto Vallarta in Acapulco. And so I got to see these certain areas. Naturally, you're at the resort. You're having a great time. But it really was the, as I mentioned, the vocabulary and the flair of a different culture that was different from Northeast Philadelphia, where I grew up, Sarah. And so it was new for me. It was exciting. And when I came back and I could try my vocabulary with Latinos in Philadelphia, I All I got, just like you, was a positive reinforcement, excitement and learning that second language and encouragement. And so I almost told from an early age that if I held on to this spark, it might take me somewhere and kind of took me where I am today. Dance Preferences and Magical Pets Alrighty. So would you rather dance salsa or country music? 100% salsa. I had to do country when I lived in Tucson and I had enough of it doing the two-step. Yeah. Are you good at country music dancing though? Not really. My best dancing is break dancing. I can do a mean backspin, windmill, and a moonwalk, but any other dancing, I'm kind of below average. Okay. If you had the chance to, would you rather have a dog that talks or a cat that does your laundry? I definitely would like the cat to do my laundry because if my doggy talks, he's going to talk way too much. Too many complaints. Maybe. Or he doesn't like the dog food I'm giving him. But, you know, the laundry thing sounds very nice. You know how meticulous cats are, so I'm sure they'd be folding it too. Education Opens Doors & Telemarketing Insights And if they can get to that level, I have to pay it forward. First, I can. And second, I want to. It's a great thing to do for somebody. It is amazing, especially at that age, because that's when they're deciding what they're going to do. And not everybody has the possibilities to. But they have a special sauce, even if they're forced into doing something that they do. By having that second language, as I say, it just opens so many doors and makes so many friends. Oh, I was doing some thinking as well. One last point in regards to your telemarketers. I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction Embracing a Fresh Start in a New Country And here's the thing. I didn't want to bring any baggage with me, mental baggage. You know, the rat race and how people are raised and things like that. So I realized, I said, I wanted to, the expression is Barar and Quentin Nueva. I wanted to really start fresh and start again. And so... Yes, Sarah, anything that was here, I was willing to accept and embrace. Doesn't mean I'll incorporate it and make it a part of my life. But as you say, every day was brand new and a painting picture for me. You know, every day felt like a Saturday. I mean, it's what are you going to do? You're on your tippy toes and you're really enjoying your life and you start living again. And you're doing this as an adult, not as a child with restrictions. So you have the opportunity to either get in trouble, which is the easy way, or the tough way is to really immerse yourself and see if you could really do it the right way. This one last shot. One last time. I tell you what, I was not going to let it go to waste. And so I was just exceptionally open-minded. Pinball Machine Valuation and Investment Tips It's very interesting because my Camelot's worth maybe in mint condition about $1,400. While the last action hero can go as high as maybe $6,000, $7,000 depending. And then you have games today that could be $20,000 if it's specific for a movie or a rock band. But I tell you what, if you really wanted to buy a beautiful machine, there are some out there from the 70s and 80s that you can pick up for under $1,000. Just make sure the play field's nice and the marquee and the outside's okay because there are certain parts you can order. That's a couple of dollars just to put in and fix. Telling Parents About a Life-Changing Move How did you deliver the news to your parents? Well, they kind of saw it. I mean, obviously, learning the second language and getting excited about certain things, they knew that if I had an opportunity, I was going to take it. And so when it was given to me, I really made the strongest argument about my antipasados, my ancestors. But then again, I looked them in the eyes and I said, I need to take this. And if I don't, I'll regret it for the rest of my life. I did not have a wife or children or a mortgage. I was in between jobs at the moment. So if you think about it, there was, besides my family and spending time with them, I did not have any other additional responsibilities. The Power of Name Usage in Calls I think you'll love this the most. Do you know in any sort of composition you have your introduction, body, and conclusion? It's like that in any story, in any sort of instant. I believe that in the beginning of a call, you do exchange information. It's an introduction. In the conclusion, you're confirming it, and you might say the name at the end, which is a waste. You should have said it the whole call. But if the client says your name in the body of the call, not intro or conclusion, I give my agents the most points. I do, because that's when you've 100% anchored. It usually happens when you talk about a dog or a child or something cool on their website, or as you say, pinball and stuff. Besides the, you know, courteous introduction and the gracious goodbye, I want to know when the meat and the potatoes of this call, does Sarah actually say the name Richard? And if they do, you get so many points with me. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #smallbusinesschronicles #successfulquitterspodcast #Saranunezbee Sara Nunez Bee, Successful quitters podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, North America sales style in Latin America with Richard Blank.The Successful Quitters podcast. https://youtu.be/hMEUKX-aZbg https://youtu.be/nFRs_2AdHOw https://youtu.be/tTkyGDlyozQ https://youtu.be/1E9Z2aaN9hs https://youtu.be/-ZUFNbW0zhM https://youtu.be/nh0hBVk4Puc https://youtu.be/KwbzTndMzJk https://youtu.be/cUEsxCwL80A Viewing Cold Calling as an Art Form But if you do not put yourself in a certain box where you're a print and carpet bombing all day, every call should be like a painting. It should be very unique. There should be at least a 10% in that call, a zig and a zag that you catch on to that you can connect with. And if you're in the now, and you're paying attention, you should enjoy this art of speech, the beautiful dance of language. And if you do that, you won't hate the job like a lot of people do, or they burn out. If you separate that and look at the pure side of it, as we discussed earlier, the beauty of language is an expression. Then by all means, you should be exceptionally successful on the phone and set the fine example for those that are around you. And that's kind of my advice, my friend, because a lot of people give it a bad rap. But if people go into it with a certain mindset and do the right things, it's a very, very rewarding career.