Arcade Training Method. #gamification #pinball #arcade #business #entre...

Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. Arcade Training Method I'm not saying that, I look at it like this, I bend, but I don't break. And my rhetoric is really just practicing rebuttals with you. My rhetoric is asking you, OK, is this too tough for you, Paul? Let's pretend Paul's coming in for the first day. You judge me, my man. So before you even go into a training class, I bring you into the arcade so you can play some pinball and Pac-Man and some air hockey. So at least you're chilling for the first half of the people in mid. That's number one. Number two, you come into the training. There's no quiz. Consider me like the TV VCR. You know, there's no quiz. You get to enjoy yourself for that class that day. All I'm going to do is pay it forward and teach you soft skills that got me there. But these are the sort of things you just don't pick up a guitar in one day. I'm talking about 30 years worth of this knowledge that I'm trying to condense in two hours to show you the bouncy ball kindergarten way to do it. where I can show you, come and don't do the fish in a day and teaching you for life. https://youtu.be/dGgbmWYXEDk https://youtube.com/shorts/BXniUNkkN-I Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #PaulAngelle #InappropriateGrowthPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending Limitations of AI in Empathy and Emotional Support And so my strongest argument against AI, they can carry 90% of everything. But when it comes to the empathy, right? When you're speaking to a doctor, an attorney, a best friend, you can't cry on an AI shoulder. And an AI can't tell you that they understand where you're coming from if your puppy runs away. So that sort of authenticity will never, never hit. You can make my burger faster. You can make it easier. Bing, bang, boomages. But that 10 minutes that I really needed a real individual where I'm stripped bare emotionally, I need to speak to Paul. I'm going to press zero because I want to speak to my friend who earned my business. The Power of Authentic Communication Over AI And most people today are doing omnichannel non-voice with texting and emails while you are still doing a painting. Not a print. Oh, what a beautiful speech to do. It has more value. You can really get the response of the people and there's no misinterpretation. And if you want to get business-like, you can upsell, you can referral, right? You can get that exit interview. You're creating a relationship. It's not an AI. You're really lessening the power of the contact by doing that. It's so informal. But then when you talk about the thesaurus and you give them certain words that will assist them, like removing help and using words like, you know, assist God and lend a hand, I'm allowing them the chance to choose their own adventure of more strategic and diplomatic vocabulary. Intense Telemarketing School Well, you've earned a reputation, right? With this training and teaching it as basically a school for telemarketing, right? Is that fair? Yes, but some people say that my training may be too intense from time to time. But as Blake said, and Glenn Gary, Glenn Ross, if you can't take me, how are you gonna take being on a sit? I'm not saying that, I look at it like this, I bend, but I don't break. And my rhetoric is really just practicing rebuttals with you. The Value of Office Camaraderie Because- Wear pants every single day. But it's the medium, my friend. It gave people a chance to meet individuals from other departments. Right. And to be able to compete with people, even myself, and have fun and let off steam. And so just because we're adults, we can't play and have recess. No way. Not in my center. I've seen both sides of the, you know, because COVID COVID changed the dynamic. I mean, you can have a conversation on Zoom or on FaceTime or on a telephone or via text, but if you need a person, they're just not there. And the playing, the interacting, the camaraderie is not just the work. Empathy and Active Listening in Client Interaction Do you remember the song help from my friends that the Beatles wrote? Yes. Joe Cocker sang it at Woodstock is a little bit different than John Lennon. And so it's the same message, different delivery. And so it's funny you mentioned law firms, perfect example. Wow, you hit that on the head. I work with a client That is we do intake coordination for disability and wrongful termination. And so, yes, there are 10 questions we must ask to qualify. And these are tough, tough questions. But the islands, the bridging, the anchoring that we do is the empathy, number one. And secondly, repeating what you said to ensure you're not repeating it again. that I understand it, tied downing it by saying, yes, Paul, that does make sense, right? And then we move on. And so I can't do 45 minute calls, repeat three times. We can do a good 15 minute call where we just slice and dice, let them vent, repeat the vent, put the bed, Next question, we rake. And so yes, we are capable of doing that. And then I had a very, very difficult, it was a class action lawsuit. And we had to go through like 40 pages with people. And it was in regards to like an antipsychotic medication. Evolution and Enduring Human Elements of Call Centers And I'm curious, you know, the call center industry, it's hard for me. When people say the early 2000s, I think that, you know, was very recently, but I'm forced to realize that that was over 20 years ago. But yeah. A lot has changed in 20 years in that space. What are the most significant changes you've witnessed and how have you had to adapt? Would you say? Work from home definitely made a difference. It kind of ruined the synergy of what you have on site, especially since I have a great arcade with pinball machines and Pac-Man. Additionally, you were mentioning styles of clothes. I'm okay with that. You wanna go back a thousand years on how people used to dress? Fine, even go back to the togas. But guess what was the same? Technology changed in clothing and fashion and architecture changed. What was the same? A hug, a smile, right? Touching haptics, spacing, giving a food.

Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a ...

Inappropriate Growth Podcast by Paul Angelle. Leadership and Starting a Business with Richard Blank. Paul Angelle welcomes Richard Blank, who shares his journey to Costa Rica and insights on leadership, the call center industry, and time management. Richard offers advice for starting a business in Costa Rica and discusses the benefits of podcasting. Specialized Virtual support for your law firm At Stafi, we’re not just staffing providers—we’re growth partners. Our goal is to help your firm thrive, enabling you to focus on winning cases while we handle the rest. Whether you need to fill multiple full-time paralegal roles, find the perfect assistant to handle intake and marketing, or just need some help with the phones after-hours, Stafi has your back. Richard Blank, our latest guest on Inappropriate Growth, shared his unconventional journey to starting a business in Costa Rica. It began with a passion for languages, a spark that no traditional education system could extinguish. He went above and beyond, spending his weekends and evenings pouring over books, watching movies, and engaging with people to grow this passion. His grades might not have been Ivy league standard, but his determination caught the attention of a dedicated Spanish teacher who, along with the late principal Norman Schmidt, believed in him and got him into Arizona for their language program. But how did he convince his parents to let him pursue this path instead of the traditionally coveted fields like Ivy League education or medicine? He invoked his great grandparents. Sounds intriguing, right? Richard's story is a testament to the fact that the road less traveled can sometimes lead to the most exciting destinations. His dedication and commitment to his passion is truly inspiring, and a reminder to us all that success is not always linear. Tune into this episode of Inappropriate Growth to hear Richard Blank's fascinating journey. Who knows, it might just spark your own path less traveled. https://youtu.be/dGgbmWYXEDk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Paul Angelle, Inappropriate Growth Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #PaulAngelle #InappropriateGrowthPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending

The Dessert Tray Analogy for Communication.#Telemarketing #BPO #Sales #E...

InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success. In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions. From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center. Whether you’re a startup, scaling business, or large enterprise, Richard provides invaluable advice on how to enhance your customer service operations, optimize your telemarketing strategy, and tap into Costa Rica’s growing role in global telecom. Tune in for expert insights, behind-the-scenes stories, and fresh perspectives that will inspire you to innovate and grow in today’s fast-paced business world. Stay InTHEknow and get empowered with knowledge you can use today. Empathy in Leadership But you have some people that when they tell you their stories of living in a certain home or the pressures they have, these are the cats that get up real early and they know they got to do above and beyond the average in order to get And I notice these things. I also notice the people that say hello to me. And that's the old school leadership. I mean, you can put up numbers all you want. That's fine. But I want someone that can extend empathy, have ice cream with you, know the right thing to say at the correct time so you don't quit. And the ones where if I'm not around can take charge. I'm not here. You can pull the guy off the phone for 10 minutes and talk to him. It's okay. I just want to make sure that you're doing the right thing. But leadership is done not just by sacrifice. Reflecting on Leadership Mistakes and Growth I made a huge mistake a couple of times. I didn't promote the right people and I brought in people from the outside in certain positions that were not smart. Now, IT specialists in accounting and law are fine, but you can't really bring in supervisors from the outside. They just won't earn the respect of the people, especially those that earn their stripes prior. They're going to bring in bad habits. They're going to have an attitude. It's just not going to work. And so I've also not overlooked somebody, but I know I made the wrong decisions on, on certain promotions, but here's the best part. I told you that sometimes people move on. And so some of these individuals that we had a great relationship, but they moved on. When I had the chance to bump into them a couple of years down the road, besides the beautiful greetings again and well wishes, I had to let go some weight and not have a heavy heart. So I would tell these individuals that you are incredible. I'll name 15 things I remember about them, so I'm really legit. And then I'll say, I made a huge mistake. You should have been promoted. I should have moved you to this account. I should have adjusted your schedule for you because of this or that. And I truly apologize. And then they'll go, Richard, it's cool. Don't worry about it. I go. Well, it's not like I thought about it every day, but now that I see you, I want to make sure that I do the right thing. The Dessert Tray Analogy for Communication Let me give you an analogy here. It's like me coming out with a dessert tray. They're all delicious. I'm going to explain each one and I'm going to stand back because I know you like wine. And if you're a good girl, order two, you know, and I know I've done my job and each one got its proper presentation. And if I'm confident enough to speak clearly, slowly and choose descriptive, colorful vocabulary, then chances are, Annette, you're going to pay attention to me in your attention span periods of 30 seconds. Where I can, instead of 10 minutes, it's 20, 30 second Annette calls. That's all. And I'm going to make sure that we have checkpoints, closing doors, moving forward. And I'd rather have you give me a solid four minutes than a shaky 10. I want romantic deaths on the phone where you're doing everything perfect until you don't qualify anymore. It's just... Things happen that way. https://youtu.be/WJaZQeHtsIU https://youtu.be/zmzFY191dGM https://youtu.be/Y35OTPWksH8 https://youtu.be/2e2rxJBJ5ok Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ InTHEknow360, Annette Atoigue, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending InTHEknow360 Showing Love Full Circle Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO, and founder of InTHEknow360, our podcast isn't just about interviews—it's about uncovering the secrets to success through the lens of community. But we're more than just a podcast. InTHEknow360 is also a leading publicity firm, amplifying the voices and stories of our clients across various industries. From strategic media placements to targeted PR campaigns, we're dedicated to helping individuals and brands shine in the spotlight. Join us as we engage in candid conversations with trailblazers, sharing their journeys, challenges, and triumphs. Each episode offers a blend of inspiration and practical advice, empowering listeners to unlock their full potential and make a meaningful impact. Whether you're an aspiring entrepreneur, a seasoned professional, or simply a lover of compelling stories, InTHEknow360 has something for you. Tune in and discover the power of connection, collaboration, and community on the path to success. Welcome to InTHEknow360, your go-to platform for the latest insights and expert conversations on the world’s most impactful trends, industries, and innovations. In this special edition of InTHEknow360, we’re proud to present Global Voices: Inside Costa Rica’s Call Center Revolution. Annette Carmelita Atoigue’s career began in 1995 when she joined the U.S. Army Reserve, where she served as an administrative specialist for four years. She then spent three years in the same role within the U.S. Army, where she honed her organizational and management skills, which led to positions as an executive assistant and an assistant facility security officer at National Security Research, Inc.; an analyst for Community Research Associates; and an office manager and government contractor with the Air Force Technical Analytical Support. Ms. Atoigue landed a job in 2007 as a Health Service Officer in the U. S. Health Service Commissioned Corps, where she was active as a surveillance epidemiologist at the U.S. Department of Agriculture up until 2016; in this capacity, she was pivotal in monitoring and managing foodborne illnesses and overall showcasing her expertise in epidemiological surveillance and public health management. Afterward, she served as a program analyst for the Center for Food Safety and Applied Nutrition within the Food and Drug Administration—her deep understanding of public health policies and regulations ensured rigorous regulatory compliance and enhanced food safety measures. Since 2021, Ms. Atoigue has utilized her natural leadership skills as the founder and chief executive officer at InTHEknow360, a publicity firm specializing in enhancing clients’ public visibility that has thrived under her control, fostering an environment conducive to both creative and professional growth. She and her staff pride themselves on innovative strategies and personalized approaches to each client. In addition, she lent her services and expertise during the COVID-19 pandemic, active as an epidemiologist within the Bureau of Prisons in 2020, an operations deputy section chief at CCHQ Command Cell, and a COVID tester at the Dulles Airport in 2021. In recognition of her efforts across her multifaceted career, she has accrued a Joint Service Achievement Medal and both a USPHS Crisis Response Service Award and a Presidential Medal from President Barack Obama in 2021. Ms. Atoigue has been active in professional organizations such as the American Public Health Association and Commissioned Officers Association. In addition, her contributions extend to civic engagement through organizations such as Rebuild Your Laugh—a nonprofit aimed at empowering individuals with adversity through laughter—and events promoting women’s economic prowess. She bolstered her professional journey by earning a Bachelor of Science in Management from National Louis University, a Master of Science in Sports Medicine from the U.S. Sports Academy, and a Master of Science in Public Health and Community Health from Walden University. Looking toward the future, Ms. Atoigue wants to accrue an abundance of wealth so she can help people who are in need around the world. Ms. Atoigue is the Founder and CEO of InTHEknow360, a publicity firm based in Woodbridge, Virginia, specializing in enhancing clients' public visibility. Established in 2021, her firm has thrived under her leadership, fostering an environment conducive to both creative and professional growth. Prior to venturing into entrepreneurship, Ms. Atoigue built a distinguished career in public health. Beginning in 2007 as a Health Service Officer in the U.S. Public Health Service Commissioned Corps, she served as a surveillance epidemiologist at the U.S. Department of Agriculture until 2016. Her role was pivotal in monitoring and managing foodborne illnesses, showcasing her expertise in epidemiological surveillance and public health management. From 2016 to 2024, Ms. Atoigue contributed significantly to food safety initiatives at the FDA's Center for Food Safety and Applied Nutrition as a program analyst and policy analyst. Her deep understanding of public health policies and regulations ensured rigorous regulatory compliance and enhanced food safety measures. Ms. Atoigue's career journey began in 1995 in the U.S. Army Reserve, followed by active duty at the Pentagon until 2002, where she honed her organizational and management skills. Subsequent roles in executive support and analytical positions further enriched her skill set, leading to her commissioning in the U.S. Public Health Service Commissioned Corps in 2007. Throughout her career, Ms. Atoigue has demonstrated a commitment to excellence and community service. Her educational background includes a Bachelor of Science in management, a Master of Science in sports medicine, and a Master of Public Health with a focus on community health. Additionally, she holds a project management certificate from Duke University. Ms. Atoigue actively engages in civic activities with organizations like Rebuild Your Laugh and supports women's economic empowerment. She promotes veteran entrepreneurs at Veterans Growing America and boosts anime community outreach as a publicist for Black Lion and Cubs. Her diverse efforts demonstrate her commitment to community engagement and empowerment. Ms. Atoigue's accolades include the Joint Service Achievement Medal and a Presidential Medal from President Obama, and recognition from the Administration of Children and Families. She is also a distinguished member of Marquis Who's Who and Pinnacle Professional Member of Continental Who's Who registry. Her journey reflects a steadfast commitment to public health, community service, and continuous personal and professional growth. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. CEO of Costa Rica's Call Center since February 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #InTHEknow360 #AnnetteAtoigue #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending The Power of Sincere Apologies and Genuine Connections I should have moved you to this account. I should have adjusted your schedule for you because of this or that. And I truly apologize. And then they'll go, Richard, it's cool. Don't worry about it. I go. Well, it's not like I thought about it every day, but now that I see you, I want to make sure that I do the right thing. And I know you were thinking too, because we spoke about it five years ago, but let's make it right. And I'll make, and I'll do it in front of their friends or if their mom's there, and I will let the mom know amazing they were. And what does that do? Well, they're not going to come back and work for me again. That time has passed. But it takes a beautiful memory relationship. And you just added extra cheese on that one and extra sauce and whipped cream. And so you'll get a follow up email or text saying, you know, that was beautiful. You're the greatest. Can't wait to see you again. And then you made nice again. You did it again. And you said the right thing again. And so that's your reputation. Being the big boy and the big girl and saying you were sorry, or you made the right or wrong decision and that you're an incredible person. And when I think of you, I only think of nice things about you. And, um, I've had many opportunities to do the right things. I've hired thousands.