Assumptions in Communication. #Outsourcing #Telemarketing #BPO #Sales #E...

Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success. In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? Assumptions in Communication You could be a barking dog that doesn't bite and a quiet dog that will rip your arm off. So you're looking at seeing consistent patterns of people. I'd rather have the three-second insurance policy and asking if there's any additional questions, and may we move forward, than assuming. Because you know when you assume, you make an ass out of you and me. So you don't want to do those sort of things. Checkpoints. Every 30 seconds to a minute. And see if they spike or dip. https://youtu.be/_3M0cyLKQyk https://youtu.be/uM3SWevsxaI Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leverage, Daniel Tolson, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Welcome to "Leverage" with Daniel Tolson, a captivating series that dives deep into the realm of emotions and their profound influence on the business journey. Join us as we educate and entertain business professionals, unraveling the secrets of emotional intelligence and its impact on success. Hosted by Daniel Tolson, a seasoned business coach, each episode dives deep into topics that matter most to business people seeking to make a meaningful impact. Whether you're an entrepreneur, a leader, or business owner, this podcast equips you with actionable strategies to accelerate your impact. Our Audience The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. What We Are Looking For In A Guest The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. In only 90 seconds, the Mind Report will give you dozens of solutions that are perfect for better health, including: Anti-aging and weight loss Boost immune system Reduce stress hormones Increase energy Reduce anger and irritability Boost self-confidence and self-esteem Enhance positive states Eliminate subconscious negative beliefs "With Daniel it's going to be bigger and better than ever!" Over the past 28 years, Daniel has launched, lead, and built million-dollar businesses. He has delivered more than 10,000 scientific case studies on business leaders, co-led a team of 17,500 cabin crew at Emirates Airlines, and has had more than 25,000 leaders apply his ideas to make an impact. Within 90 seconds, using new breakthrough technologies, Daniel can show you how to become a better leader! When Daniel speaks, he provides NEW and innovative ideas that make you a better leader! A Microsoft leader, implementing Daniel’s strategies, propelled sales by an astonishing RM 138,000,000. Kings Transport, within 90 days, surged from 36% to 86% team utilization, achieving a remarkable $261 million in revenues. Regal Mushrooms avoided 50 bad hires, doubling revenues to $90,000,000. Wearthy’s strategic hires transformed their individual sales from $5,000 to $500,000. Salmat Australia, adopting Daniel’s system, experienced a 75% surge in monthly revenue within 60 days. Daniel’s methods will instil in you newfound excitement and hope for a better future. Topics I'm always ready to discuss: New innovative Ai to become a better leader Reduce stress, make better decisions and become more attractive to the world. Put an end to procrastination! Develop your emotional intelligence to become the best version of yourself. Setting goals! The stuff dreams are made of! Join the top 3% of leaders who have clear set goals and earn 10X more than the other 97% Building a winning team! Reduce the risk of a bad hire by 93% and increase retention by 82%. Master the 5 Pillars of Emotional Intelligence so you build a business that runs even when you are no longer there AboutAbout The most innovative Ai to become a better leader in 90 seconds! The Mind Report gives leaders a scientific strategy for increasing confidence – fast. It reveals your personality strengths and how to use your emotions to make a change for the better. This NEW technology has given tens of thousands of leaders the confidence to live life on their terms. In only 90 seconds, the Mind Report will give you dozens of mindset solutions that are perfect for your career and relationships. Leaving no doubt as to how to become the very best version of yourself. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Leverage #DanielTolson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Taipei City, Taiwan The Power of Silence in Phonetics But here's the skinny-ditty. You can manipulate a tone rate and a pitch. But the duration, that's the answering speed. That's the subconscious. And so I think that's the number one tell sign. Isn't it the irony of the phonetics? It's the sound of speech when I'm telling you the greatest tell sign is the silence. It's the spacing between. And it's something that once you practice it for a couple weeks, it becomes habit. It will not impede or distract you at all with your work. It's just something you'll be used to, like breathing. The Art of Communication: Lessons from Helen Keller It's very simple, Daniel. I'd like to give reference to one of my heroes and a master communicator, the late Helen Keller. This individual lost her sight and her hearing but expanded on her taste, touch and smell and was a master. We have the opposite. We lose our taste, touch, and smell in this controlled environment. Our hearing should be expanded. But then you would say, Richard, what about the vision? I'd say, Daniel, it's quite simple. It's image streaming. It's metaphysics. It's adjectives and colorful language. The imagination is better than the movie. And so I've tried to really become a painting on the phone and not a print. The Importance of Diligence and Endurance in Business And at the end of the day, Daniel, when you're talking about leverage, you got to choose between 10 companies. I'm not into the Philippines, might be a little more expensive. Look at the way I treated your assistant. I called you back on time, followed through on that email. How about this? I did so much due diligence on you from your LinkedIn profile on your website that I custom made your voicemail and email. He loved me. It was almost mine to lose. And so I'm earning these things by getting a lot of first downs and moving it forward through momentum. I'm not angling my way in there or pretending to be. And so if you have that sort of pace and rhythm, your supervisor needs to calm down. He should remember when he was on the phone and what it's like to do this sort of forced march. Now also, my friend, you need to build up that endurance for it. You're talking about manual dialing. We have machines now that do that for you. But the old school players off of those Cisco phones, remember how to do those dials? Strategic Insights on BPO Sales Scaling Well, I believe they need to give us the proper resources. Do they have a script that's been tested? Do you have actual recordings that we can analyze? What are your metrics? What's your call to contact to conversion ratios? What's your average talk time? Do you have a wrap up time? Do you leave voicemails? Do you have templated emails? I mean, these are the sort of things I need to ask you. You might be a hotshot single player, but you're talking about scaling a team of dozens. So I just want to make sure that if you're talking about a five-minute talk time, I would need at least 4,000 unique numbers a month to throw in a predictive dialer to flip that list legally three times. And so these are the sort of questions that I would ask to make sure that you're prepared so we can fulfill your needs. But I will say this, my friend. I know that this supervisor of yours with coffee breath yelling at you to make your 500 calls a week. For me, my friend, it would probably be 444. Why? Because my metrics moved. Huh? I'm on the phone for possibly another minute or two. Okay, which means I'm making less calls. But my calls are more quality, and I'm also building a pipeline because I'm qualifying. I'm doing positive escalations. When I speak to a wife or a secretary, I'll make sure verbally they're doing a great job. When I charm them enough with a company name spike to get the pass to pitch to you, I'm also going to let you know verbally and in writing. So as I'm building my pipeline and calling the company back, Not only do they recognize me, get a hero's welcome, add to momentum, more of your company culture.

Leverage With Daniel Tolson. Join The Power of Business Process Outsourc...

Leverage With Daniel Tolson. Join The Power of Business Process Outsourcing with Richard Blank The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. Host Daniel Tolson engages with top business experts to uncover strategies that spark success. In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers? https://youtu.be/_3M0cyLKQyk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Leverage, Daniel Tolson, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Welcome to "Leverage" with Daniel Tolson, a captivating series that dives deep into the realm of emotions and their profound influence on the business journey. Join us as we educate and entertain business professionals, unraveling the secrets of emotional intelligence and its impact on success. Hosted by Daniel Tolson, a seasoned business coach, each episode dives deep into topics that matter most to business people seeking to make a meaningful impact. Whether you're an entrepreneur, a leader, or business owner, this podcast equips you with actionable strategies to accelerate your impact. Our Audience The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. What We Are Looking For In A Guest The podcast is designed to empower professionals aged 30 to 55 with practical tools and insights to navigate the rapidly changing business landscape. In a post-pandemic era filled with unpredictability, this podcast offers strategies to accelerate your impact. In only 90 seconds, the Mind Report will give you dozens of solutions that are perfect for better health, including: Anti-aging and weight loss Boost immune system Reduce stress hormones Increase energy Reduce anger and irritability Boost self-confidence and self-esteem Enhance positive states Eliminate subconscious negative beliefs "With Daniel it's going to be bigger and better than ever!" Over the past 28 years, Daniel has launched, lead, and built million-dollar businesses. He has delivered more than 10,000 scientific case studies on business leaders, co-led a team of 17,500 cabin crew at Emirates Airlines, and has had more than 25,000 leaders apply his ideas to make an impact. Within 90 seconds, using new breakthrough technologies, Daniel can show you how to become a better leader! When Daniel speaks, he provides NEW and innovative ideas that make you a better leader! A Microsoft leader, implementing Daniel’s strategies, propelled sales by an astonishing RM 138,000,000. Kings Transport, within 90 days, surged from 36% to 86% team utilization, achieving a remarkable $261 million in revenues. Regal Mushrooms avoided 50 bad hires, doubling revenues to $90,000,000. Wearthy’s strategic hires transformed their individual sales from $5,000 to $500,000. Salmat Australia, adopting Daniel’s system, experienced a 75% surge in monthly revenue within 60 days. Daniel’s methods will instil in you newfound excitement and hope for a better future. Topics I'm always ready to discuss: New innovative Ai to become a better leader Reduce stress, make better decisions and become more attractive to the world. Put an end to procrastination! Develop your emotional intelligence to become the best version of yourself. Setting goals! The stuff dreams are made of! Join the top 3% of leaders who have clear set goals and earn 10X more than the other 97% Building a winning team! Reduce the risk of a bad hire by 93% and increase retention by 82%. Master the 5 Pillars of Emotional Intelligence so you build a business that runs even when you are no longer there AboutAbout The most innovative Ai to become a better leader in 90 seconds! The Mind Report gives leaders a scientific strategy for increasing confidence – fast. It reveals your personality strengths and how to use your emotions to make a change for the better. This NEW technology has given tens of thousands of leaders the confidence to live life on their terms. In only 90 seconds, the Mind Report will give you dozens of mindset solutions that are perfect for your career and relationships. Leaving no doubt as to how to become the very best version of yourself. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Leverage #DanielTolson #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Taipei City, Taiwan

Leverage With Daniel: The Power of BPO with Richard Blank

In this episode of "Leverage with Daniel," your host Daniel Tolson dives deep into the world of Business Process Outsourcing (BPO) with guest expert Richard Blank. Discover the ins and outs of BPO, from when businesses typically start outsourcing their services to the essential soft skills and qualities to look for when hiring BPO agents. Join us as we explore the fascinating realm of Phonetic Micro Expression Reading and how it can be a game-changer in call centers. Don't miss this opportunity to elevate your business with invaluable insights from Richard Blank. ✨Topics Discussed: What is BPO, and who utilizes it? When does a business typically start outsourcing its services? When hiring agents for BPO services, what soft skills, characteristics, and qualities should you look for in a candidate? What is Phonetic Micro Expression Reading, and how can it be leveraged in call centers?

The Art of Speech in Business and Personal Connection

Mitzi Ocasio Let's Think About "Soft Speaking Skills." LTA Podcast Special Guest Richard Blank Mitzi Let’s Think About It. Our podcast is a treasure trove of topics that matter to you. We feature a wide variety of subjects; each explored in depth with the help of guests from all over the world, each with their unique backgrounds and perspectives. Join us as we think together, exploring topics in ways you may not have considered before. Our podcast is an interactive journey of discovery, and we invite you to be a part of it. Check out Mitzithinkinc.com for more topics to ponder!Let's Just "Think About It!" This is a safe place to think about topics that you may believe are essential. I have a variety of topics and guests who bring a perspective that I know will have you pondering what matters to you. Richard shares his love of language and how he has perfected the soft-spoken skills I know so many are learning to obtain. He makes great points about how someone can develop this skill and how he dived into the Spanish language. This conversation is sure to leave you feeling enlightened and inspired. Mitzi Let's Think About It. This is where we explore the what-ifs in life. We examine the possibility of shifting our perspective to evolve in areas of ourselves that cause a ripple effect in one's life, WIth guest from all over the world and all walks of life sharing their testimonies and perspectives into great topics that will keep us all thinking. Embracing Aging and Language Learning Struggles So who's to say you're going to croak in 48 years already? Just because you're bald don't mean nothing. Just because you got great just shows you are wiser. That's all that it means. But somebody will still, your wife will still love you. She will still laugh at your jokes that you told 10 years ago. You know what I mean? It will be the same thing. The beauty of that is that because you're doing it with the right, you're putting your right foot forward every day. You're looking for joy. You're looking for goodness. You're looking to serve others. And the fact that you're linguistic and the fact that Spanish was your first language and you had to learn English, let's be honest, English is not easy. English makes no sense. But yet here we are making the sense of the English. The opposite, though, I grew up in northeast Philly. So Philly. So English was my first language. And then Spanish came later. Oh, okay. Okay. Well, thank you for correcting me. Either way, the fact that you had to learn Spanish is, is still hard. Well, Spanish is still hard to learn, because you there's still still rules, you know, they mean that you still have to apply, and you still have to remember because there's formal and informal and In the English American language, we're so informal all the time. We have to remind ourselves when we're in Spanish mode. Oh, to go. Oh, OK, this is formal and this is informal. So you have to check yourself continuously when you're having conversation. And I know what you mean. Mastering Soft Speaking Skills and Conflict Management Hello, hello, ladies and gentlemen. This is your girl, Mitzi, and this is Mitzi. Let's think about it. Today we are thinking about soft speaking skills. Yes, ladies and gentlemen, goodness, if I can speak, I can get untangled and punctified and articulate my words, but yes. Soft speaking skills is what we are focusing on today with Richard, who's going to help us really think about this. So, Richard, thank you so much for coming on to my show. When you hear the words soft speaking skills, what does that make you think about? Well, first, Mitzi, I can't thank you enough for being a guest on your podcast. A lot of things to think about. First thing that comes to my mind, conflict management. Soft skills, diplomacy, and certain strategy to readjust tones and prolong conversations. And hopefully you can get something out of that interaction. That's usually the name of the game. Right, right. Soft tones. I always heard that you can say anything as long as you choose the word and the tone wisely. Is that true? 100% you're gauging on positive or negative reaction from somebody. And so even I myself will replace certain words, I'll take out help and put in assist guide and lend a hand. Never excuse me for my clarification. These are certain things, as I mentioned, readjusting tones and making it softer. Mitzi and Richard's Relatable Pet Peeves I got a couple different things. I hate having full pockets like in my jeans. Like if you give me a lot of change and I got keys in there and other things, I hate having full pockets. That bothers me so. I hate slow drivers that annoy me because they know I'm in a rush and they're going slow on purpose. And then all of a sudden I hate the make and mark of their car and the color. I get angry. um what else bothers me um people that may not be considerate of personal space or common sense i hate that but they just stop in the middle of nowhere they make camp they realize you got your card are you trying to get by and There are two ways you can do it. You can aggressively go at it or react to it a certain way. And I still think there's damage because you're wasting time and your patience. But I've seen that passive aggressive behavior actually reduces any sort of stress compared to saying, yo, what's going on? I start yelling at him. Paying It Forward and Reflecting on Life at Midpoint And so I had to pay it forward some way. I just couldn't be selfish and earn money on my own. When I was doing well in business, I said, well, instead of being the top salesman, why don't I go from one and do it 100? I teach the people how to do it. And maybe I can make a dollar off each person compared to 100 for myself. And so I liked it better that way. I got more satisfaction. If I was going to earn the same dollar, I get more satisfaction knowing I brought 100 people with me and seeing them cracking codes and getting better because I'm 52 now. I'm the bald, gray, wise one by the fire. telling you're not that old oh my goodness why do people in their 50s think they're about to croak no you are only halfway there you still got so much life ahead of you so much 38 more years, I didn't say it's over but i'm letting you know i'm past halftime you know you're not even past you're not even past halftime yet not even past that there are people living past 100 years old past 100 years old Your energy, your spirit, all that you are will bypass the standard way of living just because of your mindset. The Art of Speech in Business and Personal Connection I have a luxury trade. Yes, I'm in a call center. It's the medium. I can do well, and it's an industry and a business. But the basics of this, and I'm still kind of fighting against the AI, is the art of speech, the interpersonal electromagnetic energy transfer. The fact that we can retain a client, do an upsell, get a referral, or get an exit interview. And the synergy that people feel on the floor. What a linguistic, artistic environment, especially for English second language. What a dedication. And you're getting the return on that investment. And the beauty of that, Mitzi, and you know this, is when you're translating, you're even more focused than you are if it's in your native tongues. I mean, when you're used to it, it's easier. But you're really tapping into something that puts you in the now, right? That much more. And so hats off to anybody that speaks multiple languages because you want to talk about connections with people and soft skills. You meet someone that learns that second language. You both know what you put into it. And so the conversation starts so strong because you both did this to be able to relate to others. And so I have been embraced so. When I speak my Spanish with my Philly accent, I've done well in business and people really... You know, they gravitate towards me. https://youtu.be/9jx4idY1IRU https://youtu.be/plLhdAH3RcA https://youtu.be/I45FoYFK44o https://youtu.be/sPNinRmRdm4 https://youtu.be/vXioL1ZYQUM https://youtu.be/HQIhOQahgPU Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Mitzi Let’s Think About It, Mitzi Ocasio, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Welcome to "Mitzi, Let's think about it" Podcast What a perfect time and way to share my thoughts! That's why I made these audio podcasts available: they're a fun way to vocalize my thoughts. Stay tuned every Tuesday and Thursday. I'll focus on topics that matter to me, to you, and to everyone with a mind that thinks. Creating a safe place to share our thoughts. Welcome to Mitzi Let's Think What is "Mitzi Let's Think" all about? Mitzi Let's Think is all about pondering some issues of life that make me think. This web page is about sharing my thoughts, findings, and opinions while having fun, learning, and being enlightened by a 360-degree perspective. If, by chance, it inspires you, Let's think about it. My name is Mitziel, but everyone calls me Mitzi. I consider myself to be an overthinker. I have always had to control my emotions at a very young age. Life hasn't always been easy for me, and I wanted to grow up sooner than other people. My hardship in life had made me constantly wonder "what if," which sparked my love for imagination and creativity. I love to write children's books because they get my mind outside of reality and into imagination. I also like music, reading, and, honestly, everything arts-related. I love thinking about everything I can and why such things are so. I have always been curious about why people feel a certain way and how easily certain things can become taboo. I guess that is why I started Mitzi Think Inc.: I love thinking about everything that can be thought of. I recently became a mother of two and am newly engaged. With this new chapter, I'm experiencing new emotions and taboos. Because of this, I knew I couldn't be the only one curious about our emotions and the taboos that are part of life. When life has so much to offer and so much to take from us. I knew this was the best way to share my thoughts and feelings. Please tune in to my blogs, podcasts, and books so we may think about such things together. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MitziLetsThinkAboutIt #MitziOcasio #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Milwaukee, Wisconsin, United States Words of Wisdom: Self-Respect and Living Authentically Of course, I can't thank you enough for having me as a guest. But my parting words, what's assisted me in the long run is just not to be hard on myself. Okay, it's so important to look in my own eyes in the mirror. If you can't do that, we got some issues. And there needs to be some self respect. I like people that make their bed in the morning, if they're capable of hitting the gym, so they can release and retain. And if you can have a better diet, so we just don't do fun food all the time, we have food that can maintain and give you protein. You know, I always believe that regardless of any sort of outcome, at the end of the day, if you know you did things with honorable intentions and good faith, you should be able to live with yourself because a lot of people compare way too much and that's okay. But I don't know. I think you should be your own destiny, your own future, your own pace.