Adapting to a New Country and the Power of Empathy in Leadership. #trave...

Not Quite After Midnight Podcast interview with Richard Blank. CEO call center Costa Rica. Richard is an Interpersonal Communication Conflict Management Strategist and has the largest collection of American pinball machines in Central America. He is also CEO of Costa Rica's Call Center, the best one there is. Check out the website for Costa Rica's Call Center: https://costaricascallcenter.com. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show is also available on Facebook and all the major podcasting platforms. Enjoy. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on Facebook and all the major podcasting platforms. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. Adapting to a New Country and the Power of Empathy in Leadership It's quite exciting because it was happening in my late 20s. So I was capable to handle it in a certain mature way. But prior to that, I majored in Spanish in college. So I was prepared for the second language. I lived abroad my junior year. So I was familiar with being an expat. And I had the support and the love of my family and friends. So that, you know, was a lot of go-go juice. But I also knew somebody here. So I just wasn't backpacking it and trying to paint shells on a beach to earn a living. I started off working at my friend's center. It wasn't sea level, so I didn't see contracts and finances. But that's the greatest thing. It's almost being a camper instead of a counselor. I got a chance to really enjoy and earn a living here. And I fell in love and married the girl of my dreams. But you know what it is, my friend, when you're sitting in that row and you're rowing along with the people and you look left and right, you realize that your blood, sweat, and tears are with them. You get it. And so if you ever get the chance to be elevated and have leverage and run a company, you can relate at that level. You can talk about that rainy Wednesday or that F you hang up or that time you just didn't want to get out of bed. And so for me, It was very easy for me to start my business, not because of being a financial wizard or IT expert. I learned the empathy side. https://youtu.be/mvUa8fLuv9k https://youtu.be/DvQOfvPrpTg Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Not Quite After Midnight Podcast, Bil Hatch, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Bald Spots Productions is committed to putting some great content out into the world. Our founder, Bil Hatch, has been a performer on stage & screen, a teacher in classrooms & online, and is currently Hosting YWL Online Tuesday & Saturday nights and Not Quite After Midnight Thursday nights. All shows are also available on Facebook, and all the major podcasting platforms. The idea of Bald Spots Productions is to support & create innovative, intelligent, & inspiring programming. Our flagship program is YWL Online, a program with a mission to bring joy to people around the world, even when life doesn't seem so wonderful. We've also begun broadcasting a general interest interview/roundtable show called Not Quite After Midnight, which is intended to be fun and informative. The show is recorded "live-to-tape," so there's no telling what will happen. It will be uploaded to the appropriate pages immediately after we're done recording it, as my internet speed allows. Be sure to listen in and share the show with others who might enjoy or benefit from it. The show will also be available on YouTube and all the major podcasting platforms. This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musicians to speakers to authors to survivors on the program. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #NotQuiteAfterMidnightPodcast #BilHatch, #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest The Power of Remembering Names in Business Connections So when you call companies back, you separate yourself from others ethically and through marriage. And there are ways that you can track some codes in regards to their company culture, their scheduling or direct extensions or just. One of the coolest things that ever happened to me is when I used to get transferred around a company before I found the right person. I would always put the names down. And when I got the right person, I would give them the list of all those that whispered me down the lane and got me there. But once in a while, there'd be some really colorful character in the mailroom, the accounting department, or somewhere I got transferred. And we connected. And when I mentioned that to the decision maker prior to even introducing myself that this individual was incredible, and Susan is like the funniest person in the world, I probably batted a thousand on that. Instead of saying, who is this? Or is this a sales call? Lessons on Embracing Change and Finding Fulfillment Abroad And to answer your question in a supreme pizza sort of way, these are the sort of good faith, intentional things that I did here in order to not get in trouble, to get the people to accept me, to understand the culture and to find ways to thrive. And anybody can do that if they want to. They just need to keep an open mind and really not have any expectations. They should just be very open to experience. Now, you can be offended sometimes and it tests your patience with potholes in the road and long lines at banks and stores and stuff. But listen, that's the price you pay. And if you're willing to offset certain comforts that you had back home and willing to replace that with a sort of serenity, peace and life experience, then fill your plate up as high as you want with life. And my good friend, there's nothing that was going to bother me. I live in paradise right now. I have more patience than an hourglass. And so I loved this transition. I had one last shot at it. To live some life and leave castles and slay dragons. If not, then I would have been working at a family business in the United States and doing well. But I don't know, Bill, if I would be on your podcast telling these amazing tales and having this huge smile. I'd just be some cat that's just slugging away and making some cash and living life. It's not really what I wanted to do. The Courage to Pursue Passion Over Obligation There's really nothing better than a luxury trade. I know that they say it's cliché-ish to love what you do. If you love your work, it's not work, it's play. But come on, let's be realistic. If you lighten the load a little bit or you can whistle while you work, then it really is satisfying. And you have to admire someone that has the vigor to go for it. A lot of people feel trapped these days, Bill. And they have responsibilities, and I respect that sort of obligation and commitment. But then again, they become fading flowers. Their heart gets sour because it's almost like the kid that's punished and looks out the window of the others that are playing.