Pivoting to Web3 Podcast. AI and the future of call centres with Donna M...

Pivoting to Web3 Podcast. AI and the future of call centres with Donna Mitchell and Richard Blank Welcome to another exciting episode of the "Pivoting to Web3 Podcast." I'm your host, Donna Mitchell, and today, we have a very special guest who's a pioneer in the call center industry, Richard Blank. At just 27, Richard moved from Philadelphia to Costa Rica and eventually founded Costa Rica's Call Center in 2008, which has now grown to a 150-seat operation. Richard's focus on empathy in technology makes him a unique voice in the sector. Unscripted conversations sharing unique experiences, extraordinary innovations, upending accomplishments, and downhill spirals. WEB3 ecosystem, including Blockchain, Cryptocurrencies: technologies, strategic applications, and tomorrow's emerging trends are here today. Podcasts will include these topics and discuss key joint ventures that impact social change, ownership, transfers of value, supply chain management, system efficiencies, and community development—increasing understanding and improving strategic plans for entrepreneurs, corporate brands, and nonprofits. Exposure, knowledge, opportunities, and limitations are discussed and supported while pivoting to WEB3 technologies. In this episode, Richard will share his journey from studying Spanish at the University of Arizona to establishing a booming call center business in Central America. We'll delve into his thoughts on ethical campaigns, the importance of non-aggressive but assertive scripts, and the benefits of using offshore call centers for cost-effectiveness and scalability. Richard also talks about the integration of AI in call centers, stressing that while AI can increase efficiency, it cannot replace human empathy. Moreover, Richard discusses the challenges of managing call centers, especially in the wake of the Covid-19 pandemic, and how he balances remote work with in-office setups. He emphasizes the significance of onboarding and training agents, maintaining professionalism, and choosing the right clients to work with. Richard's insights into quality assurance, employee motivation, and client selection are invaluable for anyone interested in the call center industry or considering a pivot to Web3 technologies. https://youtu.be/dzK9R6v7yms Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Pivoting to Web3 Podcast, Donna Mitchell, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending 00:00 Entrepreneur moves from Philadelphia to Costa Rica. 05:24 Craft clever, personal connections, avoid scripted approaches. 06:15 Impressed by call center's excellence, views on AI? 12:49 Evaluating call pacing to ensure effective resolutions. 15:57 Technology changes bonding; video chats offer connection. 18:52 Interview process method: STAR method for employee selection. 22:51 Leaders consult experts, verify, implement collaboratively, share credit. 26:13 Outsourcing appointment setting maximizes efficiency and growth. 27:17 Build an army with US-based compliant company. 31:23 Evaluate coaching performance and transparency for improvements. 34:25 Check out Pivoting to Web Three podcast. Richard Blank has successfully navigated the challenges of working in a strict Catholic country to build a thriving business focused on clean, ethical campaigns. Collaborating with companies in the United States and Canada, Richard's firm excels in providing a wide array of services, including inbound customer support, back office support, sales, appointment setting, lead generation, and hot lead transfers. Under his leadership, the business boasts an exceptional onboarding process coupled with robust Quality Assurance and supervision. Advanced technologies like predictive dialers are employed to enhance efficiency. Richard takes great pride in his team's dedication, especially those who have honed their skills in a second language, recognizing their exceptional growth and contribution to the company’s success. WEB 3.0, Blockchain strategist, speaker, trainer, business development consultant. We support entrepreneurs, corporations, non-profits, healthcare and fitness businesses, salon owners, and individuals with life, health, wealth, and career tools, resources and education to reimagine and redesign your future. We successfully achieve this by building and creating improved health and wealth. Professional careers are changed and transformed! Live your dreams! Currently helping clients, businesses and brands understand and become aware of importance of emerging technologies to ensure appropriate strategic plans and vision for their future. Web3 and Blockchain Consulting Provides specialized expertise to businesses looking to explore, adopt, and leverage blockchain technology and Web3 capabilities. Web Development and Digital Marketing Offers comprehensive solutions to enhance your online presence, create engaging customer experiences, and drive business growth in the context of WEB2, Web3 and blockchain technologies. Business Consulting and Leadership Offers a range of specialized services to empower your organization, optimize processes, and foster effective leadership in the context of WEB2, Web3 and blockchain technology. Blockchain as a Service (BaaS) Offers comprehensive solutions to businesses looking to leverage blockchain technology without the complexities of building and maintaining their own blockchain infrastructure. Our Mission At Mitchell Universal Network LLC We aim to provide unparalleled expertise and comprehensive solutions in Web3 and blockchain consulting, digital marketing, business leadership, and Blockchain as a Service (BaaS). We are committed to delivering exceptional value to our clients by harnessing the full potential of Web3 technologies, empowering them to thrive in the rapidly evolving digital landscape. Through innovation, collaboration, and a customer-centric approach, we strive to shape a world where blockchain-enabled possibilities drive positive societal change and revolutionize how businesses operate. President CEO Donna Mitchell Donna P. Mitchell, the Founder and CEO of Mitchell Universal Network LLC, has achieved two impressive careers in her lifetime. She began her journey as a change agent at US Airways, now American Airlines, dedicating 24 years to aviation and airline management. Her passion for driving transformation and a keen eye for dependencies made her an industry-level project manager with a remarkable $7.2B client list and a $177M budget. Donna’s ability to interact effortlessly with international cross-functional teams was fueled by her vibrant personality, sense of humor, and unwavering commitment to excellence. Following her successful tenure at US Airways, Donna embarked on a new venture with the Johnson & Johnson Family of Companies, where she contributed 16 years. Today, as a visionary business development consultant, Donna believes in reimagining and redesigning Life, Health, Wealth, and Careers. As the driving force behind Mitchell Universal Network LLC, she is determined to bridge the gap between Web2 systems and the transformative potential of Web3 strategic applications, and emerging technologies. Donna’s passion for Web3 and blockchain is unparalleled, and she envisions a future where businesses can fully harness the power of these emerging technologies. Her mission is to empower companies and non-profit organizations to embrace the decentralized landscape, unlocking new opportunities for growth, and innovation. As the CEO and Founder of Mitchell Universal Network LLC, Donna is committed to providing specialized expertise in Web3 and blockchain consulting, digital marketing, business leadership, and Blockchain as a Service (BaaS). With her guidance, businesses can confidently pivot towards the decentralized future and thrive in the ever-evolving digital era. In the dynamic realm of Web3, my journey is not just about leading; it's about bridging worlds. As the Founder and CEO of Mitchell Universal Network LLC and a proud member of the Forbes Business Council, I specialize in guiding organizations through the seismic shifts of digital transformation. My unique approach stems from a rich history of technological innovation, notably as the Electronic Ticketing Project Manager in the early 2000s—a pioneering system that remains a cornerstone of today's travel industry. This experience, among others, underscores my deep understanding of the intricacies involved in transitioning from Web2 to Web3 technologies. Key Insights: - Seamless Technology Integration: My expertise extends beyond the horizon of current technologies. By partnering with leading firms in AI and Blockchain-as-a-Service (BaaS), I ensure a smooth transition for organizations looking to embrace the future without losing the essence of their current operations. - Empowering Connections: As the host of the Pivoting to Web3 Podcast (https://www.PivotingtoWeb3Podcast.com), I create a platform for meaningful dialogues between innovators across various sectors. These conversations are not just about sharing insights; they're about creating a collaborative ecosystem that thrives on mutual growth and understanding. Bridging Web2 and Web3: My role in the evolution of electronic ticketing and other technological advancements has given me a unique perspective on the challenges and opportunities of integrating traditional digital marketing tactics with the transformative power of Web3 technologies. This blend of experience and foresight enables me to offer innovative strategies in practical, proven success. Drawing from my extensive aviation and corporate background, I bring a seasoned perspective to facilitating complex technological transitions. My approach emphasizes strategic partnerships to deliver innovative blockchain solutions and AI-driven strategies that align with each client’s objectives. By weaving in my pivotal role in electronic ticketing and other technical developments, I highlight the continuity of innovation that defines my career. If you're exploring Web3 transformation or considering how AI and blockchain can give you a competitive edge, I invite you to connect. Let's explore how we can bridge the gap between Web2 and Web3, creating a future that leverages the best of both worlds for unparalleled success. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #PivotingtoWeb3Podcast #DonnaMitchell #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

The Excitement of Anticipation

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. Fun Homework and Iconic Influences You know, no one likes homework. But when it's fun homework, they do it. Do you remember in class when they brought the TV and you're like, yeah, I get to watch something today. I'm going to give your audience homework, but fun homework. How does that sound? That sounds good. I never had that before. Let's do it. Some of my favorite influences, they were speakers. Now I'm going to go real old school. The first one is Basil Rathbone. Hmm. He did old time radio. He was with Nigel Bruce. He did a bunch of Sherlock Holmes. He did about, I think 14 or 17 movies, but I don't speak Queens English. And if I tried to act and talk like that, Michael, you'd be like, dude, what's wrong with you? Keys to Entrepreneurial Success and Balance And so, as I mentioned before, know where, know where you stand in the team. And for me being here, the greatest thing I've done was to delegate and to promote people. And that's given me the most satisfying seeing that people not only stayed with me, but grew with the company and speak well of me. There's no real trick to being an entrepreneur. I think a lot of it is perseverance. Most people will quit 80% in, or they're, as I mentioned earlier, hard on themselves. How about this, my friend? If they give themselves me time to decompress, maybe hitting the gym, in my case, washing convertible, playing pinball, walking in nature, just where you put the phone away and you can just chill out for a minute. I've seen people rediscover their balance and not escalate out of control. The Excitement of Anticipation Yes, Sergeant. I think you do a great podcast and I'm a part of your audience here. Costa Rica loves you. And I thank you so much for having me on here. Your audience has no idea how many times we've tried to book this and had to keep in touch. But you know what it does? It shows how much I wanted to be on your podcast, how much you wanted me as a guest. And I tell you what, my friends, anticipation is one of the greatest drugs ever. I'd prefer to live in Christmas Eve internally than Christmas day. Because having those warm fuzzies just feel great. You know, something good's about to happen https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc https://youtu.be/W4FbpczznOw Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending With over 20+ years of leadership experience, Michael has helped thousands of individuals and organizations unlock their full potential by transforming challenges into opportunities. As the visionary CEO of The Adversity Academy Leadership Development Company, he has developed battle-tested, science-backed methodologies that drive peak performance, foster high-impact leadership, and cultivate a culture of accountability, resilience, and growth. Michael’s leadership journey began in the United States Marine Corps, where he served on mission-critical combat operations in the aftermath of 9/11 and the Iraq War. His service, which earned him the prestigious Purple Heart, shaped his deep understanding of leadership under pressure. These life-altering experiences became the foundation of his proven methodologies, including The UN-Leadership and Break The Bottle – 3-D, which challenge conventional leadership paradigms and empower individuals to lead with confidence, clarity, and purpose. As a globally recognized keynote speaker, Michael has delivered transformative presentations for Fortune 500 companies, government agencies, and elite organizations, including Microsoft, TEDx, NBC, and Columbia University. Beyond the stage, Michael is a successful entrepreneur, having launched multiple businesses and earned recognition from INC 5000, Franchise Consultant, USA Today, and ESPN. He holds a Bachelor of Science in Business Information Security Systems and an MBA in Applied Management from Indiana Wesleyan University, where he was honored with the 2022 Distinguished Alumni Award for his contributions as a leader, mentor, and advocate. Michael’s work has been featured on, The Jennifer Hudson Show, ESPN, NBC, VFW, multiple podcasts, and About Face Military Mental Health Tribute, further solidifying his expertise in leadership, resilience, and personal transformation. I am Michael Allison, a Leadership Expert & US Marine Corps Purple Heart Combat Veteran. I am the creator of “BREAK THE BOTTLE®” & “The UN-Leadership®” Methodology. Do you want to be an ELITE leader? Need to meet or want to exceed your performance goals & KPI’s? Be a better CEO, Entrepreneur or Manager? I can help. If you are serious about improving your odds to be successful in this crucible of life, I will teach you how to “BREAK THE BOTTLE” from what is holding you back & show you how to become an “ELITE RESILIENT LEADER”, & lead your team, your organization & most importantly “YOURSELF” I’m a U.S. Marine Corps Combat Veteran, Purple Heart recipient, and now a globally recognized keynote speaker and leadership coach. You may not fully grasp what “The UN-Leadership®” means right now, but as you explore my journey, you’ll not only understand it, you’ll realize that breaking the mold of traditional leadership is the key to unlocking your true potential. Together, we can shatter the limitations holding you back and help you lead with resilience, creativity, and purpose. Get ready to operate at your peak performance and transform your approach to leadership. UN-LEADERSHIP Empower High-Performance Resilient Leaders and Teams Through Unconventional Principles of Resilience, Accountability, and Leadership The distance between an average leader and a great high-performance resilient leader can be measured in the resiliency and unwavering trust your team members experience. The 3 Leadership Pillars of THE UN-LEADERSHIP In leadership, the true challenge lies not merely in possessing knowledge, but in embodying and effectively applying that knowledge throughout your team. LEADERSHIP PILLAR 1 UN-LOCKING Confidence & Influence Empower your employees with the skills and confidence they need through comprehensive, proven training. Transform your leadership identity by fostering continuous learning and personal development, driving innovation and resilience within your organization performance. Equip and cultivate leaders with a growth mindset, prioritizing continuous learning and adaptability to drive innovation and inspire their teams. Focus on clear, straightforward solutions and build trust through people-centric practices that enhance team morale and productivity. LEADERSHIP PILLAR 2 UN-LEASHING Vision & Innovation Make decisions with integrity and authenticity, staying true to your core values and instincts amidst external pressures. Ensure quality and consistency with efficient, streamlined processes by empowering team members to make decisions and encouraging collaboration, leaders will foster a motivated and dynamic work environment. Bolster your team with methods they can trust and balance short-term objectives with long-term goals, ensuring enduring success and impact for future generations. Cultivate A Culture to Serve-Ability, Not Deserve-Ability with principles that enhances teamwork, boosts morale, and drives collective success, as individuals prioritize the greater good over personal gain. LEADERSHIP PILLAR 3 UN-BOUNDING Growth & Impact Create a culture of service and collaboration, valuing team input and fostering autonomy to drive collective success. Inspire innovation and collaboration through the power of trust, so your team can gain insights and focus on practical, straightforward solutions that enhance efficiency and effectiveness ensuring lasting success and resilience. Leaders will prioritize the well-being and growth of their employees, building a supportive and inclusive work culture. Build Trust and Prioritize People-Centric Practices with core values, relationships, and the well-being of the team. LEADERSHIP …. is at the foundation of a team and at the heart of organizational peak performance lies Tenacity, Determination, Resilience, and Trust. When your team members feel deeply trusted, they grow more dedicated, responsible, and invested, going beyond simply “performing a task.” They become crucial participants in a purpose-driven mission. Provide your frontline team with all the tools and support they need to achieve their goals with reliability and outstanding performance. Equip Them WIth The UN-LEADERSHIP U.S. Marine Michael W. Allison recognizes the critical significance of leadership. For over 25+ years, he has led thousands of troops as a U.S. Marine Amphibious Assault Section Leader and Corporate Leadership Trainer. Whether driving tanks and infantry troops into enemy territory or leading corporate teams, every single mission has required complete leadership between him and his team. It’s a principle that has been proven time and again, challenge after challenge, mission after mission: LEAD YOUR TEAM as if success depends on it Develop and equip yourself with these 5 core skills to build deeper trust and guide your team confidently through challenging situations. Assess your strengths and areas for growth with this practical, action-oriented guide. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MichaelAllison #TheOvercomingAdversityPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest

Keys to Entrepreneurial Success and Balance

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. Fun Homework and Iconic Influences You know, no one likes homework. But when it's fun homework, they do it. Do you remember in class when they brought the TV and you're like, yeah, I get to watch something today. I'm going to give your audience homework, but fun homework. How does that sound? That sounds good. I never had that before. Let's do it. Some of my favorite influences, they were speakers. Now I'm going to go real old school. The first one is Basil Rathbone. Hmm. He did old time radio. He was with Nigel Bruce. He did a bunch of Sherlock Holmes. He did about, I think 14 or 17 movies, but I don't speak Queens English. And if I tried to act and talk like that, Michael, you'd be like, dude, what's wrong with you? Keys to Entrepreneurial Success and Balance And so, as I mentioned before, know where, know where you stand in the team. And for me being here, the greatest thing I've done was to delegate and to promote people. And that's given me the most satisfying seeing that people not only stayed with me, but grew with the company and speak well of me. There's no real trick to being an entrepreneur. I think a lot of it is perseverance. Most people will quit 80% in, or they're, as I mentioned earlier, hard on themselves. How about this, my friend? If they give themselves me time to decompress, maybe hitting the gym, in my case, washing convertible, playing pinball, walking in nature, just where you put the phone away and you can just chill out for a minute. I've seen people rediscover their balance and not escalate out of control. https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y https://youtu.be/xjx0eD_7JJc Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending With over 20+ years of leadership experience, Michael has helped thousands of individuals and organizations unlock their full potential by transforming challenges into opportunities. As the visionary CEO of The Adversity Academy Leadership Development Company, he has developed battle-tested, science-backed methodologies that drive peak performance, foster high-impact leadership, and cultivate a culture of accountability, resilience, and growth. Michael’s leadership journey began in the United States Marine Corps, where he served on mission-critical combat operations in the aftermath of 9/11 and the Iraq War. His service, which earned him the prestigious Purple Heart, shaped his deep understanding of leadership under pressure. These life-altering experiences became the foundation of his proven methodologies, including The UN-Leadership and Break The Bottle – 3-D, which challenge conventional leadership paradigms and empower individuals to lead with confidence, clarity, and purpose. As a globally recognized keynote speaker, Michael has delivered transformative presentations for Fortune 500 companies, government agencies, and elite organizations, including Microsoft, TEDx, NBC, and Columbia University. Beyond the stage, Michael is a successful entrepreneur, having launched multiple businesses and earned recognition from INC 5000, Franchise Consultant, USA Today, and ESPN. He holds a Bachelor of Science in Business Information Security Systems and an MBA in Applied Management from Indiana Wesleyan University, where he was honored with the 2022 Distinguished Alumni Award for his contributions as a leader, mentor, and advocate. Michael’s work has been featured on, The Jennifer Hudson Show, ESPN, NBC, VFW, multiple podcasts, and About Face Military Mental Health Tribute, further solidifying his expertise in leadership, resilience, and personal transformation. I am Michael Allison, a Leadership Expert & US Marine Corps Purple Heart Combat Veteran. I am the creator of “BREAK THE BOTTLE®” & “The UN-Leadership®” Methodology. Do you want to be an ELITE leader? Need to meet or want to exceed your performance goals & KPI’s? Be a better CEO, Entrepreneur or Manager? I can help. If you are serious about improving your odds to be successful in this crucible of life, I will teach you how to “BREAK THE BOTTLE” from what is holding you back & show you how to become an “ELITE RESILIENT LEADER”, & lead your team, your organization & most importantly “YOURSELF” I’m a U.S. Marine Corps Combat Veteran, Purple Heart recipient, and now a globally recognized keynote speaker and leadership coach. You may not fully grasp what “The UN-Leadership®” means right now, but as you explore my journey, you’ll not only understand it, you’ll realize that breaking the mold of traditional leadership is the key to unlocking your true potential. Together, we can shatter the limitations holding you back and help you lead with resilience, creativity, and purpose. Get ready to operate at your peak performance and transform your approach to leadership. UN-LEADERSHIP Empower High-Performance Resilient Leaders and Teams Through Unconventional Principles of Resilience, Accountability, and Leadership The distance between an average leader and a great high-performance resilient leader can be measured in the resiliency and unwavering trust your team members experience. The 3 Leadership Pillars of THE UN-LEADERSHIP In leadership, the true challenge lies not merely in possessing knowledge, but in embodying and effectively applying that knowledge throughout your team. LEADERSHIP PILLAR 1 UN-LOCKING Confidence & Influence Empower your employees with the skills and confidence they need through comprehensive, proven training. Transform your leadership identity by fostering continuous learning and personal development, driving innovation and resilience within your organization performance. Equip and cultivate leaders with a growth mindset, prioritizing continuous learning and adaptability to drive innovation and inspire their teams. Focus on clear, straightforward solutions and build trust through people-centric practices that enhance team morale and productivity. LEADERSHIP PILLAR 2 UN-LEASHING Vision & Innovation Make decisions with integrity and authenticity, staying true to your core values and instincts amidst external pressures. Ensure quality and consistency with efficient, streamlined processes by empowering team members to make decisions and encouraging collaboration, leaders will foster a motivated and dynamic work environment. Bolster your team with methods they can trust and balance short-term objectives with long-term goals, ensuring enduring success and impact for future generations. Cultivate A Culture to Serve-Ability, Not Deserve-Ability with principles that enhances teamwork, boosts morale, and drives collective success, as individuals prioritize the greater good over personal gain. LEADERSHIP PILLAR 3 UN-BOUNDING Growth & Impact Create a culture of service and collaboration, valuing team input and fostering autonomy to drive collective success. Inspire innovation and collaboration through the power of trust, so your team can gain insights and focus on practical, straightforward solutions that enhance efficiency and effectiveness ensuring lasting success and resilience. Leaders will prioritize the well-being and growth of their employees, building a supportive and inclusive work culture. Build Trust and Prioritize People-Centric Practices with core values, relationships, and the well-being of the team. LEADERSHIP …. is at the foundation of a team and at the heart of organizational peak performance lies Tenacity, Determination, Resilience, and Trust. When your team members feel deeply trusted, they grow more dedicated, responsible, and invested, going beyond simply “performing a task.” They become crucial participants in a purpose-driven mission. Provide your frontline team with all the tools and support they need to achieve their goals with reliability and outstanding performance. Equip Them WIth The UN-LEADERSHIP U.S. Marine Michael W. Allison recognizes the critical significance of leadership. For over 25+ years, he has led thousands of troops as a U.S. Marine Amphibious Assault Section Leader and Corporate Leadership Trainer. Whether driving tanks and infantry troops into enemy territory or leading corporate teams, every single mission has required complete leadership between him and his team. It’s a principle that has been proven time and again, challenge after challenge, mission after mission: LEAD YOUR TEAM as if success depends on it Develop and equip yourself with these 5 core skills to build deeper trust and guide your team confidently through challenging situations. Assess your strengths and areas for growth with this practical, action-oriented guide. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MichaelAllison #TheOvercomingAdversityPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest The Excitement of Anticipation Yes, Sergeant. I think you do a great podcast and I'm a part of your audience here. Costa Rica loves you. And I thank you so much for having me on here. Your audience has no idea how many times we've tried to book this and had to keep in touch. But you know what it does? It shows how much I wanted to be on your podcast, how much you wanted me as a guest. And I tell you what, my friends, anticipation is one of the greatest drugs ever. I'd prefer to live in Christmas Eve internally than Christmas day. Because having those warm fuzzies just feel great. You know, something good's about to happen

Fun Homework and Iconic Influences.

The Overcoming Adversity Podcast by Michael W. Allison. Challenges of a Call Center CEO with Richard Blank. Welcome to 'The Overcoming Adversity Podcast', where we explore the stories of people who have faced and overcome unimaginable challenges. From overcoming physical limitations, to overcoming financial struggles, to overcoming emotional obstacles, we delve into the minds of those who have faced adversity and come out on top. Join us as we discover the strategies and mindset that helped them to succeed. This podcast is for anyone who has faced or is currently facing adversity and is looking for inspiration and guidance on how to overcome it. So tune in and be ready to be empowered and inspired. EP 57: Fortune Favors The Brave. In this episode of The Overcoming Adversity Show, Richard and Michael talk about some misconceptions about telemarketing and call centers, how COVID impacted his business, and the challenges he faced in providing amazing services to his business clients during those times. Michael W. Allison is a highly sought-after keynote speaker, TEDx speaker, best-selling author, expert leadership trainer, and award-winning INC 5000 entrepreneur. As a U.S. Marine Purple Heart Veteran, Michael’s mission is to empower leaders, teams, and organizations to embrace adversity, break through limitations, and lead with resilience in a rapidly changing world. Fun Homework and Iconic Influences You know, no one likes homework. But when it's fun homework, they do it. Do you remember in class when they brought the TV and you're like, yeah, I get to watch something today. I'm going to give your audience homework, but fun homework. How does that sound? That sounds good. I never had that before. Let's do it. Some of my favorite influences, they were speakers. Now I'm going to go real old school. The first one is Basil Rathbone. Hmm. He did old time radio. He was with Nigel Bruce. He did a bunch of Sherlock Holmes. He did about, I think 14 or 17 movies, but I don't speak Queens English. And if I tried to act and talk like that, Michael, you'd be like, dude, what's wrong with you? https://youtu.be/B5DfY4BU6ow https://youtu.be/1uqWNvb6f4Y Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Michael Allison,The Overcoming Adversity Podcast, Richard Blank, Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending With over 20+ years of leadership experience, Michael has helped thousands of individuals and organizations unlock their full potential by transforming challenges into opportunities. As the visionary CEO of The Adversity Academy Leadership Development Company, he has developed battle-tested, science-backed methodologies that drive peak performance, foster high-impact leadership, and cultivate a culture of accountability, resilience, and growth. Michael’s leadership journey began in the United States Marine Corps, where he served on mission-critical combat operations in the aftermath of 9/11 and the Iraq War. His service, which earned him the prestigious Purple Heart, shaped his deep understanding of leadership under pressure. These life-altering experiences became the foundation of his proven methodologies, including The UN-Leadership and Break The Bottle – 3-D, which challenge conventional leadership paradigms and empower individuals to lead with confidence, clarity, and purpose. As a globally recognized keynote speaker, Michael has delivered transformative presentations for Fortune 500 companies, government agencies, and elite organizations, including Microsoft, TEDx, NBC, and Columbia University. Beyond the stage, Michael is a successful entrepreneur, having launched multiple businesses and earned recognition from INC 5000, Franchise Consultant, USA Today, and ESPN. He holds a Bachelor of Science in Business Information Security Systems and an MBA in Applied Management from Indiana Wesleyan University, where he was honored with the 2022 Distinguished Alumni Award for his contributions as a leader, mentor, and advocate. Michael’s work has been featured on, The Jennifer Hudson Show, ESPN, NBC, VFW, multiple podcasts, and About Face Military Mental Health Tribute, further solidifying his expertise in leadership, resilience, and personal transformation. I am Michael Allison, a Leadership Expert & US Marine Corps Purple Heart Combat Veteran. I am the creator of “BREAK THE BOTTLE®” & “The UN-Leadership®” Methodology. Do you want to be an ELITE leader? Need to meet or want to exceed your performance goals & KPI’s? Be a better CEO, Entrepreneur or Manager? I can help. If you are serious about improving your odds to be successful in this crucible of life, I will teach you how to “BREAK THE BOTTLE” from what is holding you back & show you how to become an “ELITE RESILIENT LEADER”, & lead your team, your organization & most importantly “YOURSELF” I’m a U.S. Marine Corps Combat Veteran, Purple Heart recipient, and now a globally recognized keynote speaker and leadership coach. You may not fully grasp what “The UN-Leadership®” means right now, but as you explore my journey, you’ll not only understand it, you’ll realize that breaking the mold of traditional leadership is the key to unlocking your true potential. Together, we can shatter the limitations holding you back and help you lead with resilience, creativity, and purpose. Get ready to operate at your peak performance and transform your approach to leadership. UN-LEADERSHIP Empower High-Performance Resilient Leaders and Teams Through Unconventional Principles of Resilience, Accountability, and Leadership The distance between an average leader and a great high-performance resilient leader can be measured in the resiliency and unwavering trust your team members experience. The 3 Leadership Pillars of THE UN-LEADERSHIP In leadership, the true challenge lies not merely in possessing knowledge, but in embodying and effectively applying that knowledge throughout your team. LEADERSHIP PILLAR 1 UN-LOCKING Confidence & Influence Empower your employees with the skills and confidence they need through comprehensive, proven training. Transform your leadership identity by fostering continuous learning and personal development, driving innovation and resilience within your organization performance. Equip and cultivate leaders with a growth mindset, prioritizing continuous learning and adaptability to drive innovation and inspire their teams. Focus on clear, straightforward solutions and build trust through people-centric practices that enhance team morale and productivity. LEADERSHIP PILLAR 2 UN-LEASHING Vision & Innovation Make decisions with integrity and authenticity, staying true to your core values and instincts amidst external pressures. Ensure quality and consistency with efficient, streamlined processes by empowering team members to make decisions and encouraging collaboration, leaders will foster a motivated and dynamic work environment. Bolster your team with methods they can trust and balance short-term objectives with long-term goals, ensuring enduring success and impact for future generations. Cultivate A Culture to Serve-Ability, Not Deserve-Ability with principles that enhances teamwork, boosts morale, and drives collective success, as individuals prioritize the greater good over personal gain. LEADERSHIP PILLAR 3 UN-BOUNDING Growth & Impact Create a culture of service and collaboration, valuing team input and fostering autonomy to drive collective success. Inspire innovation and collaboration through the power of trust, so your team can gain insights and focus on practical, straightforward solutions that enhance efficiency and effectiveness ensuring lasting success and resilience. Leaders will prioritize the well-being and growth of their employees, building a supportive and inclusive work culture. Build Trust and Prioritize People-Centric Practices with core values, relationships, and the well-being of the team. LEADERSHIP …. is at the foundation of a team and at the heart of organizational peak performance lies Tenacity, Determination, Resilience, and Trust. When your team members feel deeply trusted, they grow more dedicated, responsible, and invested, going beyond simply “performing a task.” They become crucial participants in a purpose-driven mission. Provide your frontline team with all the tools and support they need to achieve their goals with reliability and outstanding performance. Equip Them WIth The UN-LEADERSHIP U.S. Marine Michael W. Allison recognizes the critical significance of leadership. For over 25+ years, he has led thousands of troops as a U.S. Marine Amphibious Assault Section Leader and Corporate Leadership Trainer. Whether driving tanks and infantry troops into enemy territory or leading corporate teams, every single mission has required complete leadership between him and his team. It’s a principle that has been proven time and again, challenge after challenge, mission after mission: LEAD YOUR TEAM as if success depends on it Develop and equip yourself with these 5 core skills to build deeper trust and guide your team confidently through challenging situations. Assess your strengths and areas for growth with this practical, action-oriented guide. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #MichaelAllison #TheOvercomingAdversityPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest Keys to Entrepreneurial Success and Balance And so, as I mentioned before, know where, know where you stand in the team. And for me being here, the greatest thing I've done was to delegate and to promote people. And that's given me the most satisfying seeing that people not only stayed with me, but grew with the company and speak well of me. There's no real trick to being an entrepreneur. I think a lot of it is perseverance. Most people will quit 80% in, or they're, as I mentioned earlier, hard on themselves. How about this, my friend? If they give themselves me time to decompress, maybe hitting the gym, in my case, washing convertible, playing pinball, walking in nature, just where you put the phone away and you can just chill out for a minute. I've seen people rediscover their balance and not escalate out of control. The Excitement of Anticipation Yes, Sergeant. I think you do a great podcast and I'm a part of your audience here. Costa Rica loves you. And I thank you so much for having me on here. Your audience has no idea how many times we've tried to book this and had to keep in touch. But you know what it does? It shows how much I wanted to be on your podcast, how much you wanted me as a guest. And I tell you what, my friends, anticipation is one of the greatest drugs ever. I'd prefer to live in Christmas Eve internally than Christmas day. Because having those warm fuzzies just feel great. You know, something good's about to happen