From Employee to Entrepreneur: A Grateful Journey.

Rose Davidson Talking with the experts May 2025 Online Business Summit guest Richard Blank Costa Ricas Call Center Hosted by the trailblazing Rose Davidson, a mentor and strategist with an undeniable knack for spotlighting thought leaders, the podcast has become an essential resource for service-based entrepreneurs aiming to dominate their niche. With a prolific portfolio of over 500 expert interviews, the show offers invaluable insights into an array of disciplines be it marketing, technology, wellness, or leadership. What sets "Talking with the Experts" apart is its commitment to not just inform, but to empower. Each episode is a masterclass in itself, meticulously curated to provide actionable steps for achieving greatness in your professional life. Tune in to tap into a wellspring of knowledge, replete with strategies, tips, and real-world advice that can catapult your brand to the forefront of your industry. Richard Blank: Business Process Outsourcing Master advanced telemarketing and customer service soft skills with Richard Blank. Learn techniques to enhance customer retention, drive sales, and foster business growth. At the Talking with the Experts Online Business Summit, Richard Blank, CEO of Costa Rica's Call Centre, will share his expertise in telemarketing and customer service soft skills. With years of experience leading a top-performing call centre, Richard has mastered the art of advanced communication techniques that drive customer retention, boost sales, and foster long-term business growth. In this insightful session, Richard will delve into the essential role of soft skills in customer interactions. Attendees will learn how to use rhetoric and emotional intelligence to build trust, handle objections, and create meaningful connections with customers. Richard will also share actionable tips for improving customer service delivery, ensuring every touchpoint leaves a lasting positive impression. With a focus on retention and growth, this presentation is perfect for business owners, sales teams, and customer support professionals looking to take their communication strategies to the next level. Richard will cover proven techniques for enhancing call centre performance, from tone and phrasing to understanding customer needs and expectations. His strategies can be applied across industries to improve engagement, build loyalty, and achieve measurable results. Through real-world examples and practical advice, Richard demonstrates how advanced telemarketing and customer service skills are essential for retaining customers and driving success in todays competitive market. Under his leadership, Costa Rica's Call Centre has become a shining example of excellence, thanks to its commitment to empowering employees and delivering outstanding customer experiences. Join Richard Blank s session to learn how to strengthen customer relationships, enhance communication skills, and transform your business operations. His dynamic approach will inspire you to rethink traditional customer service methods and adopt a more empathetic, effective, and results-driven mindset. THREE Things the Audience Will Learn from the Presentation: 1. Advanced telemarketing techniques to enhance customer interactions and sales. 2. How to leverage soft skills and rhetoric for customer retention and satisfaction. 3. Proven strategies for fostering business growth through exceptional customer service. From Employee to Entrepreneur: A Grateful Journey It's beautiful here. I mean, we're in Central America paradise. You can also check out my website, costaricascallcenter.com. And, you know, I'm all over the internet. Once again, you've been extremely generous with your time. I go on podcasts. I like to pay it forward and share ideas about Being an entrepreneur, learning second languages, moving abroad. drinking life, taking chances, you know, trying to pay it forward with this next generation so they can have certain skills to feel good about themselves. And especially as a boss, you know, it's kind of weird because I was always working for somebody. I never really thought of myself as a boss. So when I was pushed into this position, all I could do is just refer back to the mentors I had in athletics and academics and And all the things that they said and did to motivate me. And my good friend, it seemed to have worked. We're in our 18th year of business, 150 people. I count my lucky stars every day. This should have never happened. https://youtu.be/-ZihsGctV5c https://youtu.be/DZYEPpHBBHg?si=XFdn9fn7fqVJJiFS https://youtu.be/56odkh_YZ3I Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ May 2025 Online Business Summit, Talking with the experts, Rose Davidson Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Talking with the Experts podcast with Rose Davidson. A wellspring of knowledge with Richard Blank. 2022 EP #347 Richard Blank - Leadership and having a strong corporate culture Dive into the universe of unparalleled expertise with "Talking with the Experts," a top-tier podcast that stands as an oracle of wisdom in the ever-evolving digital landscape. Launched in July 2020, the podcast has rapidly ascended the ranks, now boasting over 35,000 global listeners and holding a prestigious spot in the top 5% of all podcasts worldwide. https://youtu.be/56odkh_YZ3I Unlock the doors to success. Visit https://talkingwiththeexperts.com and subscribe to elevate your entrepreneurial journey. We know how hard it is to grow your business, especially when you're surrounded by competitors aiming for the same goal as yourself. This podcast will give tips and strategies on managing a successful company that can help any entrepreneur succeed in their endeavour of building up an empire - if they use them! Join successful business owners and me as we discuss creating additional revenue streams, building customer loyalty, and effectively marketing and selling your product or service. But don't take my word for it--check out the episodes now :) Talking with the Experts Welcome to Talking with the Experts, your go-to podcast for insightful, engaging, and actionable advice from the leading minds in the business world. Launched in July 2020, this podcast has quickly risen to prominence, ranking in the top 100 in Australia and the top 20 in New Zealand. With over 500 episodes, we have become a trusted source of knowledge and inspiration for entrepreneurs, business owners, and professionals around the globe. At Talking with the Experts, our mission is simple: to empower you with the expertise you need to succeed. We believe that learning from the best can make all the difference in your business journey. That s why we bring you candid conversations with industry leaders, successful entrepreneurs, and innovative thinkers who share their secrets to success, lessons learned, and tips for navigating the ever-changing business landscape. Why Listen to Us? Expert Guests: We feature renowned experts who provide real-world advice and share their personal stories. In-Depth Interviews: Our interviews go beyond surface-level tips, delving deep into the strategies and mindsets that drive success. Actionable Insights: Each episode is designed to give you practical takeaways that you can implement immediately. Inspiration: Hear from those who have faced challenges and emerged stronger, offering you the motivation to keep pushing forward. About Rose Davidson Rose Davidson is a passionate advocate and influential voice in the realm of domestic and family violence awareness. As the co-founder of Healing Through Love, a dedicated social enterprise, Rose works tirelessly to shift perceptions and provide support to those affected by domestic violence. Her unwavering commitment to making a difference in the community is evident in every initiative she undertakes. In addition to her advocacy work, Rose is the creative force behind the successful podcast, Talking with the Experts. Since its launch in July 2020, the podcast has produced over 500 episodes and has ranked in the top 100 in Australia and the top 20 in New Zealand. With a focus on delivering valuable insights and expert advice, Rose has created a platform that educates, engages, and inspires listeners from all walks of life. Through her work, Rose Davidson embodies resilience, compassion, and a relentless drive to foster positive change. Her dedication to her causes, combined with her ability to connect deeply with her audience, makes her a respected leader and a beacon of hope for many In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful. Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richards vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #May2025OnlineBusinessSummit #Rose Davidson #talkingwiththeexperts #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow The Irreplaceable Spark of Human Connection But that one human painting, even if it's not perfect, in the sense of what is perfection, it still represents us. And little by little, I think we're really going to appreciate the artists in the town square that can draw your silhouette or play a violin. We're going to see that now. And we're going to really love the people that invested in arts. Like I myself, I see it as a luxury trade, the art of speech. People have been talking about rhetoric for years. You can choose certain words and use your phonetics and even your expressions. And of course, there's going to be a computer that will replace me. But there will never be that sort of electromagnetic transfer of energy between two human beings. I mean, that will never be replaced by a computer. And so I still believe, even though they could replace 99.99% of everything, but there will always be that little spark between human beings that will... keep us united and so yes my industry will change it's like a buggy whip i know things are going to move and people may lose their jobs but in addition if you do have skills and you're marketable and you're self-confident you should still be able to get a job so i i don't think a lot of people should be worrying about getting out of business maybe just adjusting themselves and finding something else but um You know, this industry has a good run to it. It's extremely lucrative. I find it is a means to an end. Why AI Can't Replace True Empathy So we were talking before we came on and recording this about AI in the outsourcing process and telemarketing and customer service. How is AI now impacting what you are doing in your space? Well, naturally, it's replacing some frontline agents and every single person has had the experience of either manually putting in information over the phone or when it's IVR, integrated voice response. And they still haven't perfected it yet. In fact, Rose, there's something called the Uncanny Valley. Japanese robotic scientists in the 70s talked about the closer that these robots get to us, the more it kind of freaks us out a little bit. We'll peak and then we'll hit a valley. And I think that let them carry the majority of the weight. Let them filter for me and gather, but they will never, ever be able to replace empathy. How Practice, Faith, and Honesty Lead to Growth I totally agree with that. That's why since English is their second language, I recommend a thesaurus so they can learn similes and expand their vocabulary. I teach them public speaking. you know, certain stuff. And it's not for everybody. Trust me, not everyone wants to be telemarketer, do public speaking or sales, but they know this, that if they can put in that time and that effort and that dedication, they will get something out of it. It's not an immediate gratification. It's a lifetime. It's a lifestyle. And if you're willing to, as I say, outside the classroom, when we're off the camera and you're by yourself, if you are practicing that English, and that rhetoric and your composure. Don't be surprised if you don't find the person of your dreams and get that promotion. And I tell you what, as long as you do things with good faith and honorable intentions, that should reduce your stress. If you have a hard time looking in people's eyes, you can look right here. In between their eyes, it looks the same. And just like you're doing mirror imaging, nod with them, move with them. Make sure that you show that you're reacting to things. And that's a beautiful thing.

Richard Blank: Business Process Outsourcing

Master advanced telemarketing and customer service soft skills with Richard Blank. Learn techniques to enhance customer retention, drive sales, and foster business growth. At the Talking with the Experts Online Business Summit, Richard Blank, CEO of Costa Rica's Call Centre, will share his expertise in telemarketing and customer service soft skills. With years of experience leading a top-performing call centre, Richard has mastered the art of advanced communication techniques that drive customer retention, boost sales, and foster long-term business growth. In this insightful session, Richard will delve into the essential role of soft skills in customer interactions. Attendees will learn how to use rhetoric and emotional intelligence to build trust, handle objections, and create meaningful connections with customers. Richard will also share actionable tips for improving customer service delivery, ensuring every touchpoint leaves a lasting positive impression. With a focus on retention and growth, this presentation is perfect for business owners, sales teams, and customer support professionals looking to take their communication strategies to the next level. Richard will cover proven techniques for enhancing call centre performance, from tone and phrasing to understanding customer needs and expectations. His strategies can be applied across industries to improve engagement, build loyalty, and achieve measurable results. Through real-world examples and practical advice, Richard demonstrates how advanced telemarketing and customer service skills are essential for retaining customers and driving success in today’s competitive market. Under his leadership, Costa Rica's Call Centre has become a shining example of excellence, thanks to its commitment to empowering employees and delivering outstanding customer experiences. Join Richard Blank’s session to learn how to strengthen customer relationships, enhance communication skills, and transform your business operations. His dynamic approach will inspire you to rethink traditional customer service methods and adopt a more empathetic, effective, and results-driven mindset. THREE Things the Audience Will Learn from the Presentation: 1. Advanced telemarketing techniques to enhance customer interactions and sales. 2. How to leverage soft skills and rhetoric for customer retention and satisfaction. 3. Proven strategies for fostering business growth through exceptional customer service. #RoseDavidson #Telemarketing #CustomerService #SoftSkills #BusinessGrowth #SalesStrategies #CustomerRetention #CommunicationSkills #RichardBlank #CallCenterExpertise

Rap Freestyle breakdance video featuring GblackDaBest Yeik Lawson Rodrí...

Costa Rica's Call Center Rap Freestyle breakdance video commercial featuring GblackDaBest and Yeik Lawson Rodríguez. Not your typical call Center that you used to communication is the key respect is a virtue 18 and over any age demographic if you qualified you're hired simple mathematics play some vintage videos before your shift begins increase your sales metrics it all depends you want success you got to earn it nothing comes easy honesty and integrity quality over quantity Rich is the president Grace the first lady 17 years in a business longevity obviously read every script verbatim rules and guidelines located in San three blocks from the train line dress code normal conduct pivotal we stay motivated but mostly professional the best workers when we working in teams send in your resume now fulfill your dreams they might call you for an interview in a week or two Costa Rica's call center I got a call coming through "the reason for my call is that we specialize in mobile applications I noticed that you come is interested in mobile application Solutions at Costa Rico's call center we excel in creating custom mobile apps that boost user engagement and streamline business operations" https://youtu.be/GQvGZYcX71s?si=3I6N3p-LVxwTvnh2 https://youtu.be/bvKnJqUBe1c https://youtu.be/OFtIH4ralH0 https://youtu.be/D0ht7trDzdI https://youtu.be/rKDKA9MDtoU Rap, Breakdancing, commercial, Yeik Lawson Rodríguez, GblackDaBest, Naomi Alvarez, Kallany Ferllini, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center GblackDaBest also known as Garvey , was born George Brown, one of 2 children to Panamanian and Costa Rican parents. “Raised in Brooklyn, New York Predominantly Jewish section of Crown Heights,’ as a kid he was gifted a Fisher Price 45-inch vinyl record player where he would spin Lionel Ritchie, Boy George Culture club,” GBlsckDaBest told Canadian interviewer of Ritmos Latino Canada Radio host Dj Chamba. “Nothing else ever felt right, As I believed music was my calling.” Growing up in a “very traditional family ,”Culture ; Influenced my beginnings experimenting with songwriting. “I wrote my first lyrics in a diary when I was 13 years old,” I started writing poetry at age 10 in St Marks Day School , the private school he attended. “ After a few attempts as a teenager to secure a record contract in New York” GBlackDaBest would often vacation with his mother to their native Costa Rica. There he met other artists who invited him to tour the Country and participate on a few projects such as / Vox Total Beat Cd 106.9 FM compilation, On this project he was formerly known as G Black. Track #8 entitled Long Range, selling well over 50.000 units in the year 2004. Currently GBlackDaBest has embarked on other projects such as a commercial he did for a renowned call center. GBlackDaBest considers himself a professional musician, Thus ! Not as of yet achieving mainstream international success. He urges everyone to Stay true to one's self and also to stay Tuned .. GblackDaBest is a rapper, investor, promoter, and writer, originally from Brooklyn, New York, with Costa Rican roots. He is also a songwriter and producer. Music platforms like Apple Music and Spotify offer his music, including the album "Call Center Rap Manual". He is known for tracks like "I'm Going In" and "Pura Vida Anthem". GblackDaBest biography - ‘ Artist / Songwriter/ Producer/ Author Brooklyn Ny/ Costa Rican born George Garvey Lambert, started writing poetry at age 10 at his St Mark's private school in Crown Heights, Brooklyn then transitioned into rapping at age 13. Thus ! Not necessarily solidifying his rep in the U.S.A as a rapper he did partake in freestyle battles at a few local talent shows at his Westinghouse High School . Later on he Recorded demo tapes leading up to his first real show at age 17 while visiting his native Costa Rica. DIscovered by Mercury Records/Polygram acts -Ragga By Roots - G Black was welcomed to experience sharing venues with other International Acts such as Proyecto Uno, Shakira , Beanie Man, Charly Black to name a few. One year later he moved to Boston Mass where he became a father to twins. So he decided to stop performing and continue music by Managing upcoming Boston acts. There he discovered the talent of A.M.B whom he met at local college radio 104.9 Fm at North Eastern University . The DJ then was Big Karr In 2007 Gee Black made moves as an Artist & Relation liaison for A.M.B to record his first International record - Quiero DemBow - single produced by famed Panamanian ' El Chombo Which earned it{s placement on SONY/BMG Mexico compilation entitled / El Chombo presenta Criptonita v 3/3 other independent accolades are stated below . Cameos/Films 2012 Scaredem Crew artist Japanese Ft J Cool ´ tu no eres puro} song /Video as seen on youtube 2020 Cameo in Agallah and M1 of {Dead Prez} we the people music video 2020 Cameo Agallah ´ Time I'm on Music video Doritos - Lunch Meeting commercial as seen on youtube Labels Beat Dem Espana / Piros Digital Dist - 2016 - 2018 Latin Revolution Music - 2015 - Present Music Collaborations and Features - 2002 Radio compilation 106.3 fm Vox Total Beat Cd # 8 Long Range 2015 Solo Piensalo ft El Discipulo ‘ formerly known as Garvey 2016 MIXTAPE series Coast 2 Coast/ Making Moves 2021 ‘Mixtape Da Real Makavellii - Rap en Pandemia upcoming release / Gangsta Story Ft Renato 507 upcoming releases / Throw it Back Ft Gonin upcoming releases / Pura Vida Anthem Ft Skinny Kid Awards/Nominations A.C.A.M music publishing nominee for Garvey - The Prize (2015) Books 55 ways to garden of eden 41 rules while driving in danger zones Respect the DJ Costa Rica Nightlife Affiliated works A.S.C.A.P publishing A.C.A. M Centro America U.T.M 2009 Club Love and Park and 14th Promoter in Washington D.C - For Bookings gblackdabest@gmail.com Yeik Lawson Rodríguez is a dynamic and passionate 24-year-old dancer whose journey into the world of movement and expression began with childhood performances inspired by the legendary Michael Jackson. His early artistic roots were nurtured at the Conservatorio de Castella, an institution renowned for its dedication to music and the arts. There, Yeik delved into the fundamentals of music and dance, igniting a lifelong passion for creativity and performance. In 2016, Yeik joined the group Freakz, where he honed his skills in Hip Hop choreography, and Freestyle. His relentless drive to improve and innovate led him to Guatemala in 2017, where he dazzled audiences in eight electrifying performances at different high schools, as part of a talented group of 20. After exploring various dance styles, Yeik faced the challenge of finding his true identity as a dancer. This search ended when he discovered Breaking—a transformative moment that became the cornerstone of his artistic foundation. With this new focus, Yeik’s growth accelerated at an extraordinary pace, unlocking levels of creativity and technical mastery he had never imagined. In 2020, when the world stood still during the pandemic, Yeik’s passion only grew stronger. He immersed himself in Breaking, taking remote classes through Zoom, and by 2021, he reconnected with the energy of live performance as a member of the Wolves Gang. That same year, his dedication and talent shone brightly as he tied for first place in a prestigious country/regional competition. Yeik’s defining moment came in 2022, when he embarked on a life-changing trip to Europe. Competing on the global stage at IBE, Outbreak, and Universal Concrete Jam, he witnessed firsthand the immense dedication of dancers pushing their limits to achieve greatness. Inspired by their athleticism and discipline, Yeik embraced a new perspective: to be an exceptional dancer, one must commit to the lifestyle of an athlete. This revelation drove him to adopt healthier eating habits, rigorous physical training, and a focus on mental well-being. In 2024, Yeik had the prestigious opportunity to serve as a commentator for Breaking at the Paris Olympics. Representing Repretel, a leading Costa Rican TV channel, he brought his expertise and passion to viewers over two thrilling days of Olympic coverage. Today, Yeik Lawson Rodríguez continues to shine as a devoted and innovative dancer, weaving tales of passion, perseverance, and artistry through his movements. With an unwavering commitment to his craft and a vision to inspire others, Yeik continues to elevate his dance, leaving a powerful impression on every stage he's put on. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ #KallanyFerllini #NaomiAlvarez #GblackDaBest #YeikLawsonRodríguez #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest https://costaricascallcenter.com/en/outbound-bpo-campaigns/