Outsourcing with Costa Rica's Call Center. Richard Blank telemarketing business sales tips

Friday, January 31, 2025

A Journey from Spanish Major to Entrepreneur #business #entrepreneur #ca...

The Get Authentic With Marques Ogden Show. Episode 365: Live Life Authentically with Richard Blank. In partnership with the Alumni Media, this podcast delivers honest, unfiltered and real-time stories & knowledge with authenticity.Learn from Marques Ogden, a former NFL player who went from eight figures to $8.25/hour by not accepting responsibility for his role in failing his first entrepreneurial venture. Now, he's risen from the ashes to share his experiences and powerful story so others don't make the same mistake.Twice a week, he'll interview people ranging from celebrities, entrepreneurs, business professionals and athletes who've achieved the success they've always aspired to by living their lives with authenticity and vulnerability. How To Live Your Life Authentically, with Richard Blank Join us as Richard Blank shares his insights on the essence of living an authentic life. Discover the strategies and mindsets that empower individuals to embrace their true selves, pursue their passions, and lead a life aligned with their deepest values. Richard’s story and experiences offer valuable lessons on authenticity, resilience, and the joy of living a life true to oneself. This episode is a must-listen for anyone seeking to cultivate a more genuine, fulfilling life. Ready to elevate your mindset with a touch of innovation? The Get Authentic With Marques Show proudly aligns with this exceptional individual, bringing you a unique blend of wisdom and authenticity. Take the next step toward a refreshed perspective! A Journey from Spanish Major to Entrepreneur Well, it was really built on momentum. I was a Spanish major in college. At 27, I was given a one in a million opportunity to move to Costa Rica for a couple of months and work at my friend's center. I decided to stay and two months turned into four years. So I really learned the business from the inside out. And kind of like a football analogy, I was getting a lot of first downs. And when you get positive reinforcement, it only lets you know that you're doing something correctly. So by being a guest in this country, falling in love with the girl of my dreams and really being accepted because I understood the rules, it worked for me. I found the right place to be. And now I can pay it forward like you do, Marcus, where it's not just all financial. You're paying it forward with a compliment or giving someone time or attention or just being a true friend. And so for me, I'm able to feed families. I give them stability. And also self-reliance and self-confidence. And so I can combine my Northeast Philadelphia to this Costa Rican culture, learning the call center industry, putting my special sauce on it because I collect pinball and jukeboxes and just create a really nice company culture, kind of like a winning team. It's synergy where all parts work together for the common good of the whole. You can have a coach or a captain or somebody on the team that riles you up and is that cheerleader, but they can also be a cancer. You need to get the respect from the people that work with you. So if you get promoted, it's through merit. And then they're the ones that follow. https://youtu.be/2j3Bq9LcgQ4 https://youtube.com/shorts/fyleIXD0O_Y?feature=share Get Authentic With Marques Ogden Show, Marques Ogden, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Marques Ogden (born November 15, 1980) is an American former professional football offensive tackle and center. He was selected by the Jacksonville Jaguars in the sixth round of the 2003 NFL draft.[1] He had stints with the Jaguars, Scottish Claymores, Baltimore Ravens, Buffalo Bills, Tennessee Titans, Reading Express and Triangle Torch. He is the brother of Hall of Fame offensive tackle Jonathan Ogden. Education and early career Ogden graduated from Howard University in 2002 with a Bachelor of Science in Finance, with an emphasis on construction and cost accounting. While at Howard, he played for the NCAA Division I football team. In 2005, he participated in a program through the University of Southern California on project development and construction developed specifically for NFL players hoping to prepare for their careers after football. After retirement After retiring from the NFL, Ogden formed a company called Kayden Premier Enterprises Inc., an earth-moving company based out of Baltimore, Maryland. After going out of business in 2012, he received financial aid from the Gene Upshaw Players Assistance Trust Fund. He has since become a public speaker and has been involved with the National Youth Football Organization in a coach-like role. While developing his business from 2013 to 2016, Marques took on various roles including speaking at small events and working as a birthday clown and a private football coach. Eventually, Marques landed his first formal speaking event when he spoke at Miller-Motte College in Wilmington, North Carolina, for their 100th commencement ceremony. Top 100 MBE Winners through the Center for Business Inclusion and Diversity sponsored by The University of Maryland, Southwest Airlines, and greiBO media (2010) Winner of the Rising Star Under Age 40 Award from Living Classrooms and Stevenson University (2010) Selected for Greater Baltimore Committee Leadership Council (2010) Nominated for the Mayor's Business Recognition Award through the Greater Baltimore Committee Program. Invited to become an honorary member of the Morgan State University Business Honor Program (2010) Engage Marques engages audiences by sharing personal stories of triumph and adversity, from his NFL career to rebuilding his life after losing everything. His authentic storytelling and interactive style captivate and encourage audience participation, making his keynotes dynamic and impactful. Enlighten Through his experiences, Marques offers fresh perspectives on leadership, adversity, and personal growth. He helps audiences shift their mindset, teaching the importance of resilience, accountability, and purpose in both personal and professional life. Educate Marques goes beyond motivation by providing actionable strategies for success. He educates audiences on practical tools like leadership development, sales techniques, and business strategies that can be immediately implemented for lasting results. Meet Marques Ogden, a seasoned Keynote Speaker, Business Luminary, and Host of “Get Authentic With Marques Ogden.” Podcast Keynote Speaker & Business Coach Marques simplifies success with tailored presentations centered around The Success Cycle. From communication to innovation, he believes in mastering the fundamentals. Host of “Get Authentic With Marques Ogden” podcast In just 7.5 months, Marques’ podcast earned a global top 1% ranking. Join him for impactful insights and authentic stories that resonate. Corporate Consultant & Mentor With over a decade of NFL experience, Marques guides businesses through generational shifts, transitions, innovation, and diversity & inclusion. The Story Behind the Success From a multi-million dollar NFL career to losing everything in 90 days, Marques’ story of resilience and accountability has been featured in Forbes, USA Today, Cheddar news, Core Magazine, Authority Magazine, Sir Walter Raleigh Media and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GetAuthenticWithMarquesOgdenShow #MarquesOgden #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending The Essence of Authenticity What does the word authentic slash authenticity mean to you? It means looking at your own eyes in a mirror. You can be whatever you want to somebody else. But at the end of the day, when you have your moments of clarity, being authentic is being essential and knowing your essence. And so really, it's not about putting a front. It's really being as true and transparent as possible. Richard, I really like what you said. It's like looking yourself in the eye and knowing who you are and being being happy with that and being realizing of the fact that you are the best thing that has happened to you. But if you don't believe that, right, Richard, it's hard to move forward. Accountability and Relationship Building I'll give you one of the best examples, no surprises. Good, bad or ugly, I'll make a phone call to my client. I prefer preventions instead of cures. And now naturally my relationship with this individual is great anyway, but something came up. And so I make the phone call, let them know what's happening, make suggestions and have an action plan. Do I wish that I'm talking about touchdowns? Yes, but there's a fumble there. So why don't we discuss what went wrong my accountability, because I'm willing to fall on every sword, every sword, just to keep the tone and be diplomatic and strategic. It's not a deal breaker. Even though I wasn't even in the country, I'll still take responsibility for it. And they realize that it's an overextension, but that's not the point. The point is, if you have that sort of relationship where you can be forthright with an individual and you talk about what's good and bad, you listen to opinions, you make suggestions and collectively you move forward, What a relationship. It's like a band. It's a team. It's anybody that's working together. And my ego is fine. I might be a decision maker in certain areas, but a lot of my decisions are done because of past experiences. David vs. Goliath: Small Company Values And... It's you always have open door policies and you're hoping that people will go to office hours or to the coach or to the boss. But you've got to work up to that. You can't just keep the bird in the cage. You have to allow it to leave. And come back. Because just like yourself, you had options. You chose Howard University and the other NFL teams to play on. And here I compete against Amazon, HP, Intel, Oracle, and a slew of other division one call centers. Am I division one? Yes, but I'm smaller. I'm 150, not 10,000. But there are certain areas in which I get a gold. Jeff Bezos is brilliant. And obviously he does not have the time to play pinball with every agent or break bread with them. I did. So at least I get a gold there. And there's a couple other areas in regards to training and walking the roads and being there for them on the up and down days. So at least... Those are the sort of people that gravitate towards this place, not to be hidden amongst thousands or to be in the front row raising your hand like a teacher's pet.

The Get Authentic With Marques Ogden Show. Episode 365: Live Life Authe...

Thursday, January 30, 2025

Personalized Sales Approach and Its Benefits

FUNeMINDS Podcast. The Story of a Costa Rican Adventure. Episode 68 with guest Richard Blank. FUNeMINDS Podcast will be featuring comedians, present and past athletes, musicians and anyone we feel has a positive uplifting attitude and is a positive example. Hosted by Lynn Biss and co-host Edward Biss. Join our adventure each week as funeminds brings you guests from all walks of life. We are an eclectic podcast with so much to say in a fun filled way and we always get the point out there. Our audience is anyone who wants to see and or listen to an interesting, uplifting, funny, crazy sometimes dramatic take on people, places, and things or the life and times we live in. Our audience is anyone who wants to listen to a humorous, interesting set of people from all walks of life. Richard relocated to Costa Rica when he was 27 to help with a call center that he now owns. He restores American pinball machines and vintage rockola jukeboxes. Lynn Biss As the host of FuneMinds, I'm dedicated to creating engaging content that sparks curiosity and fuels conversations. My mission? Elevating the listener experience and hitting that 100,000 mark on Spotify! With a passion for storytelling and a keen ear for quality, I'm excited to build a thriving community of engaged listeners. Join me on this journey of growth and discovery as we connect with listeners and foster meaningful dialogues. Open to collaboration opportunities! If you share the excitement for podcasting or would like to be a guest on our show, let's connect. Together, we can drive engagement, hit our milestones, and unlock exciting sponsorship ventures. Connect with me today to be part of this exhilarating journey! A Passionate Love for Pinball Machines and Animals Do you play them? I play them. I caress them and I speak to them. you call them ladies how are you this morning lady remember steven king christine i'd marry him if i could but i'm already married but um well look at it this way he's the same way with his pinball machines as i am with my animals So it's the same love I talk to birds and mice and everything else. It's a serious passion. Authenticity and Integrity in Business And so if people are willing to slow down, live in the now, go back and forth and be spontaneous like the genius Robin Williams, Then you'll be a painting. You won't be a print. And you won't cut the bomb and do your job and do the things that you two have seen Hollywood show with the Wolf of Wall Street and Glen Ross and Boiler Room. Sure, those places exist. But there's also a ton of people that earn an excellent living by retaining a client, getting an upsell, getting a referral, not compromising their ethics to earn a living. There's some incredibly talented people that are out there. Conflict Resolution and Compromise Without a doubt. Are we cursing? Are we yelling? Are we calming down? Are we sleeping on it? Are we apologizing the next day? Are we saving Christmas and Thanksgiving dinners? Are we taking things into consideration? Are we being humble? Are we willing to prioritize? My goodness gracious, people are so ultimatum based and one and dones and giving you options where there's nobody wins. Yeah, that's what I mean. In my life, I'm CFO of a manufacturing company, so I had a lot of meetings where you had to come to the table and you know, when you come to the table, you both You both want to walk away with a smile on your face. Somebody's going to have a smile, but it's not really the smile that they want to have. It's a lot of compromise. Life is compromised. So you do the best job that you can. You make the best deal that you can. You put yourself out there to get another day's work done. feed another male, help another family, and make sure that everybody in some way has something that they can take back with them and be happy about. Generational Differences in Work Ethics Well... I don't know what kind of business structure Costa Rica has, because I never studied, you know, what they do. When I saw a call center, I thought, you know, this is like, so this man has to be so interesting. Like, I wouldn't think of a call center in Costa Rica, you know what I mean? So I'm thinking, like, here's America. America that's now full of kids that can't think outside the box, that really aren't going to go two miles for you, they'll hang up. If they don't understand something, they're going to hang up. And then when you call back, someone will say, oh, you must have got, it must have been a disconnect, you know, I'm sorry, blah, blah, blah. You know, so the turnover, I'm thinking, I'm comparing like the United States, the turnover in a call center in the United States is tremendous. Yes. Because they don't care because it's kids that, you know, the older people, yes, they're going to do what they need to do. Marketability Through Language Learning Guys, all the world was a stage. And also just through process of elimination, I was the only one out of my friends that could do it. So if anything or nothing, I was making myself marketable. Absolutely. I felt there was a lot of positive reinforcement from the Latino community. I was building upon my vocabulary. Eddie, you just got to sit down and study the grammar for six months. That's really good deal. And then once you have that, the rest is vocab. And it was just something like riding a bike. Once you learn it, you never forget it. Opposites Attract: A Cultural Connection And so I've had people impress me with so many things, but I literally had this woman that is sharing her life. Like my Pac-Man and Kimball is as foreign to her as seeing Guanabana in Costa Rica. And so you're plotting these two amazing worlds. They were coming together and there was no judgment. I mean, obviously we're as opposite and different as the day is long, but we found- That's good. Opposites attract. Well, this one did because we found ourselves so interested in one another and every day it's sharing. Paying It Forward: Finding Satisfaction Beyond Wealth But you chain. And you can't be hard on yourself when you're seven. And things are different now. And as much as money seems like it's great, but when you have it, it is great. But then again, like for me, I pay it forward. I get more satisfaction seeing somebody crack a code, shed some skin, and get to another level than I do earning $100. Why? Because I can only eat so many dinners. What else am I gonna do? So now it's for me to, as I mentioned before, give it to others. Personalized Sales Approach and Its Benefits But Lynn, you brought up an amazing point. I can cold call, close you if that's what you want me to do. But no, Lynn. It's building a pipeline. It's selling for time. It's selling for information. It's respecting boundaries and protocols a company. Maybe. Maybe. Instead of doing 100 phone calls a day, you do about 80, so you can spend a little time doing some due diligence on a LinkedIn profile. Or a website, so I can custom make your voicemail, email, or when I call your company, I could say, hey, Lynn, how you doing? Eddie around, so it's like I already know with whom I'm speaking. So at least your first 30 seconds, you can jump clouds. And if you happen to hang up on me, I have romantic deaths because I can do funny minds podcast. Lynn, how are you? How's Eddie doing? Richard Blank, Costa Rica's call center. We're good. Thanks. Click. Jumped another cloud. Why? My momentum. I did nothing wrong. I didn't compromise. All I did was company name Spike introduced myself, positive escalation. You do that 100 times a day. Don't be surprised if you don't triple your numbers. Your contact ratio will go down because you're going to be speaking longer with more people. So your metrics are going to be off by 20%. Increased production, less people contact, longer talk times. It's beautiful, see? Don't compare me to Billy. I'm doing things differently. He's rushing. You and I... Ladies don't run. Lynn, I'll open the door for you. You take your time. There's no rush. https://youtu.be/nmEU5YOiaFo https://youtu.be/KktzDdvMfv0 https://youtu.be/GLB9mfZCNnU https://youtu.be/YF_O9aQvMpA https://youtu.be/SHoCwuA222U https://youtu.be/JdvtdiXuQTY https://youtu.be/9A4gdpUsPok https://youtu.be/GFrk3NrfU94 FUNeMINDS Podcast, Lynn Biss,Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Lynn Biss #FUNeMINDSPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending