A Journey from Spanish Major to Entrepreneur #business #entrepreneur #ca...

The Get Authentic With Marques Ogden Show. Episode 365: Live Life Authentically with Richard Blank. In partnership with the Alumni Media, this podcast delivers honest, unfiltered and real-time stories & knowledge with authenticity.Learn from Marques Ogden, a former NFL player who went from eight figures to $8.25/hour by not accepting responsibility for his role in failing his first entrepreneurial venture. Now, he's risen from the ashes to share his experiences and powerful story so others don't make the same mistake.Twice a week, he'll interview people ranging from celebrities, entrepreneurs, business professionals and athletes who've achieved the success they've always aspired to by living their lives with authenticity and vulnerability. How To Live Your Life Authentically, with Richard Blank Join us as Richard Blank shares his insights on the essence of living an authentic life. Discover the strategies and mindsets that empower individuals to embrace their true selves, pursue their passions, and lead a life aligned with their deepest values. Richard’s story and experiences offer valuable lessons on authenticity, resilience, and the joy of living a life true to oneself. This episode is a must-listen for anyone seeking to cultivate a more genuine, fulfilling life. Ready to elevate your mindset with a touch of innovation? The Get Authentic With Marques Show proudly aligns with this exceptional individual, bringing you a unique blend of wisdom and authenticity. Take the next step toward a refreshed perspective! A Journey from Spanish Major to Entrepreneur Well, it was really built on momentum. I was a Spanish major in college. At 27, I was given a one in a million opportunity to move to Costa Rica for a couple of months and work at my friend's center. I decided to stay and two months turned into four years. So I really learned the business from the inside out. And kind of like a football analogy, I was getting a lot of first downs. And when you get positive reinforcement, it only lets you know that you're doing something correctly. So by being a guest in this country, falling in love with the girl of my dreams and really being accepted because I understood the rules, it worked for me. I found the right place to be. And now I can pay it forward like you do, Marcus, where it's not just all financial. You're paying it forward with a compliment or giving someone time or attention or just being a true friend. And so for me, I'm able to feed families. I give them stability. And also self-reliance and self-confidence. And so I can combine my Northeast Philadelphia to this Costa Rican culture, learning the call center industry, putting my special sauce on it because I collect pinball and jukeboxes and just create a really nice company culture, kind of like a winning team. It's synergy where all parts work together for the common good of the whole. You can have a coach or a captain or somebody on the team that riles you up and is that cheerleader, but they can also be a cancer. You need to get the respect from the people that work with you. So if you get promoted, it's through merit. And then they're the ones that follow. https://youtu.be/2j3Bq9LcgQ4 https://youtube.com/shorts/fyleIXD0O_Y?feature=share Get Authentic With Marques Ogden Show, Marques Ogden, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center,trend, trending Marques Ogden (born November 15, 1980) is an American former professional football offensive tackle and center. He was selected by the Jacksonville Jaguars in the sixth round of the 2003 NFL draft.[1] He had stints with the Jaguars, Scottish Claymores, Baltimore Ravens, Buffalo Bills, Tennessee Titans, Reading Express and Triangle Torch. He is the brother of Hall of Fame offensive tackle Jonathan Ogden. Education and early career Ogden graduated from Howard University in 2002 with a Bachelor of Science in Finance, with an emphasis on construction and cost accounting. While at Howard, he played for the NCAA Division I football team. In 2005, he participated in a program through the University of Southern California on project development and construction developed specifically for NFL players hoping to prepare for their careers after football. After retirement After retiring from the NFL, Ogden formed a company called Kayden Premier Enterprises Inc., an earth-moving company based out of Baltimore, Maryland. After going out of business in 2012, he received financial aid from the Gene Upshaw Players Assistance Trust Fund. He has since become a public speaker and has been involved with the National Youth Football Organization in a coach-like role. While developing his business from 2013 to 2016, Marques took on various roles including speaking at small events and working as a birthday clown and a private football coach. Eventually, Marques landed his first formal speaking event when he spoke at Miller-Motte College in Wilmington, North Carolina, for their 100th commencement ceremony. Top 100 MBE Winners through the Center for Business Inclusion and Diversity sponsored by The University of Maryland, Southwest Airlines, and greiBO media (2010) Winner of the Rising Star Under Age 40 Award from Living Classrooms and Stevenson University (2010) Selected for Greater Baltimore Committee Leadership Council (2010) Nominated for the Mayor's Business Recognition Award through the Greater Baltimore Committee Program. Invited to become an honorary member of the Morgan State University Business Honor Program (2010) Engage Marques engages audiences by sharing personal stories of triumph and adversity, from his NFL career to rebuilding his life after losing everything. His authentic storytelling and interactive style captivate and encourage audience participation, making his keynotes dynamic and impactful. Enlighten Through his experiences, Marques offers fresh perspectives on leadership, adversity, and personal growth. He helps audiences shift their mindset, teaching the importance of resilience, accountability, and purpose in both personal and professional life. Educate Marques goes beyond motivation by providing actionable strategies for success. He educates audiences on practical tools like leadership development, sales techniques, and business strategies that can be immediately implemented for lasting results. Meet Marques Ogden, a seasoned Keynote Speaker, Business Luminary, and Host of “Get Authentic With Marques Ogden.” Podcast Keynote Speaker & Business Coach Marques simplifies success with tailored presentations centered around The Success Cycle. From communication to innovation, he believes in mastering the fundamentals. Host of “Get Authentic With Marques Ogden” podcast In just 7.5 months, Marques’ podcast earned a global top 1% ranking. Join him for impactful insights and authentic stories that resonate. Corporate Consultant & Mentor With over a decade of NFL experience, Marques guides businesses through generational shifts, transitions, innovation, and diversity & inclusion. The Story Behind the Success From a multi-million dollar NFL career to losing everything in 90 days, Marques’ story of resilience and accountability has been featured in Forbes, USA Today, Cheddar news, Core Magazine, Authority Magazine, Sir Walter Raleigh Media and more. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #GetAuthenticWithMarquesOgdenShow #MarquesOgden #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending The Essence of Authenticity What does the word authentic slash authenticity mean to you? It means looking at your own eyes in a mirror. You can be whatever you want to somebody else. But at the end of the day, when you have your moments of clarity, being authentic is being essential and knowing your essence. And so really, it's not about putting a front. It's really being as true and transparent as possible. Richard, I really like what you said. It's like looking yourself in the eye and knowing who you are and being being happy with that and being realizing of the fact that you are the best thing that has happened to you. But if you don't believe that, right, Richard, it's hard to move forward. Accountability and Relationship Building I'll give you one of the best examples, no surprises. Good, bad or ugly, I'll make a phone call to my client. I prefer preventions instead of cures. And now naturally my relationship with this individual is great anyway, but something came up. And so I make the phone call, let them know what's happening, make suggestions and have an action plan. Do I wish that I'm talking about touchdowns? Yes, but there's a fumble there. So why don't we discuss what went wrong my accountability, because I'm willing to fall on every sword, every sword, just to keep the tone and be diplomatic and strategic. It's not a deal breaker. Even though I wasn't even in the country, I'll still take responsibility for it. And they realize that it's an overextension, but that's not the point. The point is, if you have that sort of relationship where you can be forthright with an individual and you talk about what's good and bad, you listen to opinions, you make suggestions and collectively you move forward, What a relationship. It's like a band. It's a team. It's anybody that's working together. And my ego is fine. I might be a decision maker in certain areas, but a lot of my decisions are done because of past experiences. David vs. Goliath: Small Company Values And... It's you always have open door policies and you're hoping that people will go to office hours or to the coach or to the boss. But you've got to work up to that. You can't just keep the bird in the cage. You have to allow it to leave. And come back. Because just like yourself, you had options. You chose Howard University and the other NFL teams to play on. And here I compete against Amazon, HP, Intel, Oracle, and a slew of other division one call centers. Am I division one? Yes, but I'm smaller. I'm 150, not 10,000. But there are certain areas in which I get a gold. Jeff Bezos is brilliant. And obviously he does not have the time to play pinball with every agent or break bread with them. I did. So at least I get a gold there. And there's a couple other areas in regards to training and walking the roads and being there for them on the up and down days. So at least... Those are the sort of people that gravitate towards this place, not to be hidden amongst thousands or to be in the front row raising your hand like a teacher's pet.