From Massive to Minimal_ Embracing Account Diversity.Munira Musings Podcast

THE NICHE NAVIGATOR .How to handle call centers sales . A unique niche with Richard Blank Richard Blank CEO of Costa Rica’s Call Center. Richard’s journey in the call center space is filled with twists and turns. In this episode he shares - Chaos represents Character - Plants seeds to grow trees - Be an Active listener Munira Zahabi empowers entrepreneurs to embrace their gifts and grow their businesses. Munira showcases new guests who share their experiences, tips, and advice for listeners to grow their business. Our goal is to keep you motivated so that you can achieve your goals and follow your dreams. We are working hard to improve your day and push you to be your best!! Whether you are a beginner or a seasoned entrepreneur or are just thinking of being one, we hope an episode of Munira Zahabi will inspire you to watch, learn and Execute. Yeah, wonderful. Well, as I mentioned, I'm here in Costa Rica, running a bilingual, near-shore, dedicated, college-educated place. And it's fascinating. It's really the art of speech when people can get on the phone and they can convert calls, they can prolong conversations, give resolutions. Sometimes, Munira, this industry has a bad rap. You've seen the movies, Wolf of Wall Street, Glen Gary, Glen Ross, Boiler Room. But a lot of people out there earn a wonderful living with customer support and lead generation. And so to me, I still find it as a means to an end. And today, most people prefer to do chat or non-voice. Well, I still believe the best forms of communication are live interpersonal. But I'm originally from Philadelphia. I'm a Philly boy. And when I graduated from the proud Abington High School in 91, instead of a lot of my friends that chose Ivy League to study medicine, law, engineering, and architecture, I did what you did, my friend. I doubled down on languages. I was a Spanish communication major at the University of Arizona. And then from there, in August of 2000, I was given a one in a million opportunity, a very good friend of mine. Gave me this chance to come to Costa Rica and work at my friend Joe's call center for just a couple months. Well, a couple months turned into four years. I decided to stay. And I learned the business from the inside and out. I didn't start to see the level, Munira. I sat in the cubicles with the agents, saw the good and the bad, the happy and the sad. And I really gravitated towards it. And then you're asking about selling earlier. I don't sell. I just have conversations with the people. And if we talk about Chicago and animals and your kids and the weather, and that's what brings us closer to a close because you're comfortable with me. And you can see that I can zig and zag off my script. I'm a real person. I know how to laugh and cry. And so people are willing to move forward with someone that they know is real, real, real. It's called building rapport, right? With sincerity, you got to be authentic because if you're making it up, you're going to get caught. And if I want to really be friends with you, I've really got to show an active interest in you and repeat what you've said and add to it and ask follow-up questions How do people find you, Richard? Yes, ma'am. Well, they can always buy a ticket, fly to Costa Rica and come visit me. We are north of Panama, south of Nicaragua. We're the only democratic society in Central America and there's no standing army. 95% literacy rate because they've put all their money back into education Oh, my first client was out of Florida. This gentleman named Rob, he wanted me to make calls for his real estate company. Okay, real estate. But I had to be forthright. I couldn't say I got thousands of people. My man, I'm working out of my home and I'm running space. But this individual had faith in me and the moment that that money hit the account the deposit to be able to hire the agent I was elated it wasn't the size it was the fact that there was the spark and I said if I can do it one time I could do it a hundred times see and that's what my mentor says that if you've done it once you can replicate it but what you just said is two things one you had the spark and two somebody had to have that faith in you and most people who are on the sidelines don't have that all in one package because they always feel that they're going to be left out. So advice for those people standing on the sidelines who have the spark kind of and not showing it, but are scared to that because they don't have anybody to take that leap of faith with them. What do you tell those people? First and foremost, take a deep breath and calm down. You know, it's a lot of it is mental. A question, how big was one of your accounts and how small was one of your accounts? Largest account I ever had grew to 89 seats, which was great. It was a transportation company. And so we just had so many departments because we proved our worth. The smallest account, one seat. I'll take a one seater. I have to let them know that when you have one seat, If something happens that day and Billy gets hit by a boss, you don't have an agent there. I don't have a blended center. We just don't have agents at the ready. I'd have to hire somebody and hopefully Billy's okay. But it's the kind of thing where I almost get more excited for the one seater because you're talking about the entrepreneur dipping their toe in the water and taking the chance. They have limited budgets. Showcase your niche! Be a guest on a Podcast! Are you an entrepreneur struggling to find your Niche? Are you an entrepreneur who has Nailed Your Niche but struggling to find your ideal clients? Learn how to Nail your Niche and Give your Business a Voice. I'm MUNIRA ZAHABI, aka THE NICHE NAVIGATOR Subscribe if you're looking for: • INSPIRATION • ENTHUSIASM • COLLABORATION • RAPPORT BUILDING • SYNERGY MISSION: Empower entrepreneurs to share their expertise, enriching discussions with valuable insights. VISION: 1. Inspire entrepreneurs to utilize the OPA Principle - Other People's Audiences as a marketing tool. 2. Help entrepreneurs niche down and broadcast it. 3. Encourage entrepreneurs to expand their network by showcasing their expertise and nurturing diverse relationships. VALUES: Confidence, Self Promotion, Networking, Relationship Building, Subject Matter Expert, Public Speaking Thank you for being here! I have always loved people and books!!!! Being a life long reader and learner is deeply rooted in my DNA. I love people and have a curious personality. I love cheering people and sharing tough love, and having an optimistic attitude are ALL part of who I am. I still LOVE to people trying to get their next BIG WIN! It’s the same part of me that can’t help but… ANSWER strangers’ questions in Facebook groups. REPLY back to every confused creator that reaches out being on a podcast. SHARE with other entrepreneurs the literal ins and outs of how I create all of my content. BUT, LET’S TAKE IT BACK A FEW STEPS… BEFORE publishing 400+ podcast episodes & 400+ YouTube videos… BEFORE being asked to speak on stages and podcasts... BEFORE publishing an Amazon Best Seller… Back in 2014... I was a tired caretaker of a husband who had multiple health issues.. I was laid off my dream job.... I tried my hands at other corporate jobs that were not fulfilling me anymore. So there I was... Frustrated and tired .... Soaking in all of the influencers like John Maxwell, Bob Proctor and Tony Robbins to name a few on a new platform ...podcasts!!! I had my unique experiences If they can do it I can to!!! AND I DID!! Now, I help entrepreneurs– Give their Business a Voice! As The Niche Navigator I know what it’s like to try new things and put yourself out there. Sometimes things work.Sometimes they don’t. “I don’t know what I’m doing,” was a phrase I played on repeat for many years. I’ve been all too familiar with feeling overwhelmed and frustrated. So if you’re an entrepreneur who has ever felt like… You are lost and overwhelmed trying to figure out a marketing strategy.... You need a plan to help you figure out what marketing strategy to create next.... You are confused about why you’re audience isn’t growing.... You know you are not connecting with your audience, but you’re not sure how to fix.... You need an optimistic cheerleader and a strategist “who’s been there” to help you breathe *LIFE* into your content. You need an optimistic cheerleader and content-obsessed strategist “who’s been there” to help you breathe *LIFE* into your content. Whether it’s collaborating together for an hour, 5 sessions, or hiring me to help you put you on a podcast– I have many options for us to work together to grow your business and serve your audience with confidence… LET'S WORK TOGETHER MUNIRA ZAHABI - CEO AKA The Niche Navigator Born in Nairobi, and lived in Tanzania, I grew up seeing my parents and family members nurse a scarcity mindset and a belief system that left them behind in all decision making. My family members struggled and lacked the freedom to make their dreams a reality. I wanted something for myself and has set my sails to navigating to achieving it. Having moved to the USA as an immigrant, and worked in the corporate world, I have excelled in the field of sales and sales podcaster-ship. Today, my motivation is the same as it was when I was a child bride. It is to live a life of choice and help others live their version of freedom as well. That’s why I am known as The Niche Navigator. My mission in life is to to help people eliminate their internal road blocks and transform their self-image, so that they can achieve the goals, lifestyles, and relationships, of their dreams. I am the host of Munira's Musings – , the and the Author of The Philosophy of Niche Principles, Podcast with Purpose, Nail your Niche. I have helped entrepreneurs believe in themselves, move forward from a broken relationship, improve relationships, navigate them to their niche, and start their own business and make dreams a reality and give their business a voice! Helping people realize what they are capable of, and setting free from the invisible shackles is in what I do best! I am a coach that will always see more in others than they see in themselves. Best of all , I have an inapt ability to show people just how amazing and great they actually Richard is a Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level.Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies.Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. How to handle call centers sales – A unique niche with Richard Blank and Munira ZahabiH https://youtu.be/T70CFpUUJrU While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #THENICHENAVIGATOR https://youtu.be/Vxaj8HjU9aU https://youtu.be/CQbJWE-CSCg https://youtu.be/iLKZSyvXHRA https://youtu.be/BSth_O2JGkY