The Power of Daily Effort.

The Brian Nichols Show. An Old-School Retro Gamer vs. the Sales Experience with Richard Blank. Welcome to The Brian Nichols Show. Part of the We Are Libertarians Podcast Network. Brian Nichols Instead of focusing on winning arguments, we’re teaching the basic fundamentals of sales and marketing and how we can use them to WIN in both the worlds of business and politics; teaching you how to meet people where they're at on the issues they care about. When people are best friends with other people, they usually stay at a company. On today's episode of The Brian Nichols Show, I'm joined by Richard Blank (CEO of Costa Rica's Call Center) who give us some real, authentic means to enhance the sales experience for both the prospect AND the salesman. Episode 5. On today's interview of The Brian Nichols Show, I'm joined by Richard Blank (CEO of Costa Rica's Call Center) who give us some real, authentic means to enhance the sales experience for both the prospect AND the salesman. Empowering Leadership in Call Centers Well, Brian, you do know when you're a CEO of a company, you have leverage. You can hire, you can fire, you can make or break somebody. You and I, the way that we were raised, we chose the former. My ego's fine. I don't need to go on the floor and embarrass somebody or make them cry. What I'm looking to do is to delegate promote from within. And in order for me to scale, sometimes I gotta bring in people that have no experience at a call center, but they're coming bilingual, which bears the mark of higher education. It gives you and I the opportunity to mold them, to coach them. They don't bring in bad habits and we can have them grow with our own company culture. And so for me, everybody has the opportunity to grow at this company. Key Fundamentals for Successful Call Center Reps So let's kind of walk through some of the basics. What are some of the key things that you would say are fundamentals that make a good call center rep, as you would say over at Costa Rica's call center? Perfect. Before I give you an actual phone call tips and tricks, let's talk about leaving a voicemail. I believe something should be custom made. Take an extra couple seconds to look at a LinkedIn or a company website so you can find something specific to separate you from others when you're leaving a message. Also on an email template, as I'm mentioning before, make sure it's custom made so it's not just boiler room. Richard Blank's Journey to Costa Rica I'm really looking forward to this conversation because you have taken what was a 27-year-old's opportunity to train a couple thousand folks, and you've turned it into, fast forward 20 years later, an amazing career. And you're at the point now, I'd say you've probably trained tens of thousands of folks at Costa Rica's call center. Talk to us. What was the story that led Richard Blank going to Costa Rica, of all places, and now having such an amazing career of success leading this amazing call center team? Thank you so much for the great question. It actually starts back in Northeast Philadelphia. When I graduated Abington High School back in 91, I doubled down on my favorite class, which was Spanish. Strategic Communication Tips There'll be times when a child, a dog, or some sort of distraction in the background. And if I can't hear you, I'm not going to say, excuse me, Brian, could you repeat that? No, I'm going to fall on that sword. Strategically and diplomatically, I'm going to say, for my clarification, Brian, was it ABC or 123 for my edification. So what these will do is reduce any sort of ego defense and eliminate any sort of rabbit holes. And once you do some dedicated practice outside of the office where you just practice speaking and recording yourself, then you'll be prepared because you and I make it look easy. The Power of Daily Effort Your audience does not see the amount of time and hours that we put into to prepare not only for our jobs, but for these podcasts. So as long as somebody puts in a little bit of effort, a little bit of extra outside of work, you will see the dividends when you return to the office. Oh, those little tiny things you can do every single day that will add up into something huge. Like I started, so I'll give you a real life example. So I was notorious and I like sleeping in. https://youtu.be/vgPEh9Se8EA?si=1FlU3xa4Iy8VD9m7 https://youtu.be/ZbFZwoyegGM https://youtu.be/JDpVdJHcp_8 https://youtu.be/UwqnLC2UZU0 https://youtu.be/niTcoIqXr1I https://youtu.be/WT9PSk-_PQg "Well, since I grew up in the 70s, and 80s, I loved going to arcades - and I'm a retro gamer. I don't have a PlayStation or an Xbox. I'm an old-school gamer. And so my passion turned into an obsession. And once I started making a little money and have the room here at the center, I started treasure hunting. And there are people down here with pinball machines and jukeboxes and a lot of toys that one man's trash is another man's treasure. And so call me Oscar the Grouch, I'll be willing to drive a couple hours to find myself a classic rock cooler, or a pinball machine. And so most of these games are older than the agents here, I created a happy neutral environment so people can meet others from different departments that can let off steam - they can recharge batteries. And imagine an environment where you can hang out and play some games together. And so, for me, I felt it was very important. It reduces attrition. When people are best friends with other people, they usually stay at a company." We're all tired of the partisan politics. It's exhausting hearing the news with their blatant bias and narrative. People are looking for solutions to the problems they see in the world. Where to turn? At The Brian Nichols Show, we're solving those problems by interviewing noted entrepreneurs, elected officials, business executives, economists, and more by offering practical, liberty based solutions; not rhetoric. As a sales and marketing executive in the greater telecommunications/cybersecurity sector, I've spent years working with C-Level executives to help them "future-proof" their company's infrastructure for an uncertain future. And at The Brian Nichols Show, I’m taking that industry experiencing and bringing it to the liberty movement. Instead of focusing on libertarians being right, we’re teaching the basic fundamentals of sales and their application in the world of politics, teaching you how to ask better questions to help change people’s minds. So, you ready to help change the world? Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ The Brian Nichols Show, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer, #TheBrianNicholsShow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast

Strategic Communication Tips.

The Brian Nichols Show. An Old-School Retro Gamer vs. the Sales Experience with Richard Blank. Welcome to The Brian Nichols Show. Part of the We Are Libertarians Podcast Network. Brian Nichols Instead of focusing on winning arguments, we’re teaching the basic fundamentals of sales and marketing and how we can use them to WIN in both the worlds of business and politics; teaching you how to meet people where they're at on the issues they care about. When people are best friends with other people, they usually stay at a company. On today's episode of The Brian Nichols Show, I'm joined by Richard Blank (CEO of Costa Rica's Call Center) who give us some real, authentic means to enhance the sales experience for both the prospect AND the salesman. Episode 5. On today's interview of The Brian Nichols Show, I'm joined by Richard Blank (CEO of Costa Rica's Call Center) who give us some real, authentic means to enhance the sales experience for both the prospect AND the salesman. Empowering Leadership in Call Centers Well, Brian, you do know when you're a CEO of a company, you have leverage. You can hire, you can fire, you can make or break somebody. You and I, the way that we were raised, we chose the former. My ego's fine. I don't need to go on the floor and embarrass somebody or make them cry. What I'm looking to do is to delegate promote from within. And in order for me to scale, sometimes I gotta bring in people that have no experience at a call center, but they're coming bilingual, which bears the mark of higher education. It gives you and I the opportunity to mold them, to coach them. They don't bring in bad habits and we can have them grow with our own company culture. And so for me, everybody has the opportunity to grow at this company. Key Fundamentals for Successful Call Center Reps So let's kind of walk through some of the basics. What are some of the key things that you would say are fundamentals that make a good call center rep, as you would say over at Costa Rica's call center? Perfect. Before I give you an actual phone call tips and tricks, let's talk about leaving a voicemail. I believe something should be custom made. Take an extra couple seconds to look at a LinkedIn or a company website so you can find something specific to separate you from others when you're leaving a message. Also on an email template, as I'm mentioning before, make sure it's custom made so it's not just boiler room. Richard Blank's Journey to Costa Rica I'm really looking forward to this conversation because you have taken what was a 27-year-old's opportunity to train a couple thousand folks, and you've turned it into, fast forward 20 years later, an amazing career. And you're at the point now, I'd say you've probably trained tens of thousands of folks at Costa Rica's call center. Talk to us. What was the story that led Richard Blank going to Costa Rica, of all places, and now having such an amazing career of success leading this amazing call center team? Thank you so much for the great question. It actually starts back in Northeast Philadelphia. When I graduated Abington High School back in 91, I doubled down on my favorite class, which was Spanish. Strategic Communication Tips There'll be times when a child, a dog, or some sort of distraction in the background. And if I can't hear you, I'm not going to say, excuse me, Brian, could you repeat that? No, I'm going to fall on that sword. Strategically and diplomatically, I'm going to say, for my clarification, Brian, was it ABC or 123 for my edification. So what these will do is reduce any sort of ego defense and eliminate any sort of rabbit holes. And once you do some dedicated practice outside of the office where you just practice speaking and recording yourself, then you'll be prepared because you and I make it look easy. https://youtu.be/vgPEh9Se8EA?si=1FlU3xa4Iy8VD9m7 https://youtu.be/ZbFZwoyegGM https://youtu.be/JDpVdJHcp_8 https://youtu.be/UwqnLC2UZU0 https://youtu.be/niTcoIqXr1I "Well, since I grew up in the 70s, and 80s, I loved going to arcades - and I'm a retro gamer. I don't have a PlayStation or an Xbox. I'm an old-school gamer. And so my passion turned into an obsession. And once I started making a little money and have the room here at the center, I started treasure hunting. And there are people down here with pinball machines and jukeboxes and a lot of toys that one man's trash is another man's treasure. And so call me Oscar the Grouch, I'll be willing to drive a couple hours to find myself a classic rock cooler, or a pinball machine. And so most of these games are older than the agents here, I created a happy neutral environment so people can meet others from different departments that can let off steam - they can recharge batteries. And imagine an environment where you can hang out and play some games together. And so, for me, I felt it was very important. It reduces attrition. When people are best friends with other people, they usually stay at a company." We're all tired of the partisan politics. It's exhausting hearing the news with their blatant bias and narrative. People are looking for solutions to the problems they see in the world. Where to turn? At The Brian Nichols Show, we're solving those problems by interviewing noted entrepreneurs, elected officials, business executives, economists, and more by offering practical, liberty based solutions; not rhetoric. As a sales and marketing executive in the greater telecommunications/cybersecurity sector, I've spent years working with C-Level executives to help them "future-proof" their company's infrastructure for an uncertain future. And at The Brian Nichols Show, I’m taking that industry experiencing and bringing it to the liberty movement. Instead of focusing on libertarians being right, we’re teaching the basic fundamentals of sales and their application in the world of politics, teaching you how to ask better questions to help change people’s minds. So, you ready to help change the world? Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/

#TheBrianNicholsShow #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #AuthoryourBrandPodcast The Power of Daily Effort Your audience does not see the amount of time and hours that we put into to prepare not only for our jobs, but for these podcasts. So as long as somebody puts in a little bit of effort, a little bit of extra outside of work, you will see the dividends when you return to the office. Oh, those little tiny things you can do every single day that will add up into something huge. Like I started, so I'll give you a real life example. So I was notorious and I like sleeping in.