Executing the Vision podcast with Brad Hunter. A fun experience in Costa...

Executing the Vision podcast with Brad Hunter. A fun experience in Costa Rica with Richard Blank. Living Life with Honorable Intentions: Human Connection in a Technological Landscape with Costa Rica's Call Center's Richard Blank Welcome to 'Executing the Vision,' where we delve into the journeys of owners and C-suite executives of thriving 100+ employee companies. Join us as we uncover the secrets to their success, from the initial spark of inspiration to the realization of their vision. Through insightful interviews, we explore the strategies, challenges, and triumphs they've encountered along the way, offering valuable insights for navigating the intricate landscape of the business world and achieving success not only in business but in life. Tune in to gain practical wisdom and inspiration for your own journey to success. Your host, Brad Hunter, talks with the President and CEO of Costa Rica's Call Center, Richard Blank. Born and raised near Philadelphia, Richard's story began at Abington High School, where he graduated in 1991. Unlike many of his peers who pursued conventional medical, law, or engineering paths, Richard followed his passion for the Spanish language. This decision led him to the University of Arizona, where he majored in Spanish and fully immersed himself in the culture by spending a year abroad in Spain. Richard reminisced about his transformative year, splitting his time between Cadiz, Madrid, and Sevilla. He described it as shedding his skin, a hero's journey that changed him profoundly. Without the distractions of television or phones, he soaked in life through museums, books, and personal interactions. This experience not only solidified his command of the Spanish language but also shaped his worldview and future career trajectory. Richard's life in Costa Rica is where he established a call center that stands out for its operational excellence and vibrant work culture. Richard shared his approach to training and employee engagement, emphasizing the significance of treating his team with dignity. He believes in creating a fun and engaging environment, which includes incorporating his passion for retro arcade games into the workplace. This gamification strategy fosters a sense of community and enjoyment, contributing to employee loyalty and the overall success of the business. THERE WILL COME A TIME WHEN PEOPLE MAY JUDGE AND BELITTLE YOU... BUT NEVER LET THESE PEOPLE PULL YOU DOWN AND STRIP YOUR SPIRIT AWAY FROM REACHING YOUR GOALS. Meet my good friend Richard Blank. He is the CEO of Costa Rica's Call Center, and like you, he also went through judgment, doubts, twists, and turns before he became the man he is today. His story will open your mind to the reality of life, taking a leap of faith in stepping away from your comfort zone and going out of your bubble. AI can sort data and optimize tasks, but can it genuinely empathize? While AI excels in efficiency and analytics, Richard argues it fails to deliver genuine emotional support. Though excellent data, AI technology can't replace human compassion. Real empathy demands a human presence. Brad Hunter: Are you fully leveraging your chosen company software and automation for optimal daily operations and income generation? For business owners running multi-million dollar companies the use of company software and automation solutions cannot be overstated especially in terms of tracking, monitoring, and income generation. But are you one of those paying hundreds of thousands to millions a year for third-party platforms that no longer meet your basic needs? As a tech expert and consultant, delivering smart automation and maximized software functionality have been my mission. I have helped million-dollar companies to save up costs and develop tech solutions and integrations in day-to-day operations. And the results… Up to $3M in savings by leveraging automation to replace an antiquated, highly labor-intensive commission reconciliation processes for a retail wireless company Significant cost savings and huge improvements in tracking, reporting, and employee morale with the replacement of an outdated mix of software platforms, spreadsheets, and handwritten forms with a user-friendly single web-based solution for a multi-facility pork operator industry Replacement of over $300K in tech subscriptions in lending and mortgage space with one new platform and added integrations resulting in substantial ROI Decreased client commission errors by 62% by reducing data processing lag time and improving communication to the field Reduced client commission department man hours by 57% Improved commission error reaction time by 95% through automated data processing Saved clients $7,800 per location annually Being in the software development and automation solutions space for 12 years, I want to share my expertise with you. Brad Hunter, Executing the Vision, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BradHunter #ExecutingtheVision #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO https://youtu.be/ibDu3jMUZgI