The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball...

The Valuu Makers Podcast. Richard Blank : Embracing Change: From Pinball Machines to AI Enhancements Valuu Makers is where creators, entrepreneurs, and visionaries turn ideas into impact. Through insightful conversations with industry leaders, we explore innovation in business, technology, and creativity. Whether it's digital workspaces, leadership hacks, or groundbreaking strategies, this podcast equips you with the tools to thrive. If you're ready to create, innovate, and shape the future, join us on Valuu Makers. Valuu Makers is the podcast that explores the true meaning of value. Formerly known as Digital Workspace Works, we continue to delve into the integration of people, processes, and technology, driving productivity and creating real value for businesses and individuals alike. Our episodes feature industry professionals who share their insights and experiences, offering a comprehensive understanding of how they bring value to their business and customers. Sponsored by Valuu AI, we are committed to bringing you valuable content that helps navigate the evolving digital landscape. In a lively episode of Valuu Makers, host Ryan Purvis welcomes back Richard Blank, the charismatic CEO of Costa Rica's Call Center. With a passion as electrifying as his pinball machines, Richard delves into the shifting landscape of remote work, the integration of AI in business, and the art of maintaining human connections in a digital age. What ensues is an insightful discussion on adapting to modern work environments while cherishing timeless personal interactions, interspersed with tales from Richard's unique journey in Costa Rica. Pinball Passion and Changing Norms Richard Blank shares his sentimental attachment to his pinball machines, a collection rooted in nostalgia for the vibrant 1970s. “I'm living a 13-year-old dream, just having your own arcade,” he quips, underscoring his belief in blending professional demands with personal passions. Yet, his story isn't just about games — it's about adapting to forced transitions, like the shift to remote work prompted by COVID-19. “Sometimes the best changes are when your dad throws you in the deep end of the pool and says, swim,” he reflects, emphasizing resilience. Navigating the New Work Landscape Ryan Purvis probes into the transformative effects of remote work on business operations. Richard candidly admits, “The labor pool prefers working from home... But I'm old school, I'd like to see people.” While embracing technology, he stresses the irreplaceable value of human interaction and the spontaneity of office conversations. The switchover to cloud-based systems, a critical move for many businesses, also forms a large part of their discussion. Leveraging AI Without Losing Humanity A focal point of their conversation is the role of AI in transforming business practices. Richard sees AI as augmentative rather than replaceable, highlighting its role in enhancing efficiency while preserving the human touch. “The AI can never hug you...or say Happy birthday,” he asserts, advocating for a balanced approach where AI handles routine tasks, leaving humans to build genuine relationships. Ryan, too, stresses this point, noting how AI can simplify tasks, granting more time for personal pursuits. Richard's views are clear: “There’s a lot of entry-level and easily replaceable employees that feel threatened,” he acknowledges, but emphasizes, “If you have skills... companies will still hire you.” It's a reminder that while AI is revolutionizing how we work, it cannot replicate human empathy or creativity. Building a Future with Personal Touches Despite technological shifts, Richard stresses the importance of empathy and personal connections. “There is no replacement for the satisfaction of a real high-five,” he insists, capturing the essence of human interaction that technology can't replace. His narrative is not just about adapting to change but doing so while cherishing the human elements of his industry. Wrap-up: As Ryan and Richard's conversation draws to a close, the key takeaway is clear: adapt to new technologies while maintaining the human touch that sets businesses apart. For more enriching insights, tune into the episode and explore how to navigate the changing digital workplace. https://youtu.be/RbtEPb2bnhk Richard Blank hired bassist Garry Gary Beers of INXS. https://www.youtube.com/watch?v=ieGjN5H4xPQ Heather Bicknell, Ryan Purvis, The Valuu Makers Podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center Welcome to Valuu Makers, where we talk less about hype and more about outcomes. I’m Ryan Purvis, your host, joined by Heather Bicknell. We meet the people turning digital work into meaningful change. From tech stacks to team hacks — this is about doing the right work and getting real value. Heather Bicknell Host and Producer I am a writer and product marketer in a love-hate relationship with technology. I’m interested in ways technology can help us be our best selves—more empathetic, more creative, and less busy. When I’m not blogging or podcasting, you’ll find me backpacking, playing games with friends, or stress baking.Ryan Purvis Host I’ve spent 20+ years working with technology to help users to work better. I really enjoy not just simply changing technology, but also changing our approach to it. I take pleasure from working with stakeholders and helping them to challenge, influence, and support them in solving their most complex problems by using technology as a business enhancing tool. My success is attributable to my ability to combine my business and technical skills and thoroughly understand the business needs to determine the approach to deliver transformational business & technical solutions. Outside of work, you’ll find with my family or deep into a good book. Ryan Purvis Expertise & Skills Digital transformation strategist with a strong focus on AI-driven user experience innovation. Experienced technology leader, CISSP-certified, with deep expertise in cybersecurity and information security. Proven ability to translate complex concepts into scalable, user-friendly solutions. Business development and leadership experience across multiple industries, including finance, maritime, and SaaS. Specialist in IT consulting, cloud application development, and enterprise content management. Extensive experience in no-code/low-code SaaS development, enabling non-technical entrepreneurs to launch digital solutions. Passionate about solving real-world business problems through AI and automation. Professional Goals Driving AI and cybersecurity advancements that empower businesses to operate securely and efficiently. Expanding Valuu AI’s capabilities to transform industries through AI-powered solutions. Helping organizations navigate digital transformation with minimal friction and maximum value. Key Career Achievements Founded and scaled Valuu AI, a pioneering AI-driven platform for value realisation Served as Chief Information Officer at HiLo Maritime Risk Management, leading digital and security transformation in the shipping industry. Led digital strategy initiatives at UBS, JPMorgan Chase, and Lakeside Software. Services & Areas of Focus AI & Automation: Developing AI-driven solutions that enhance decision-making and business processes. Cybersecurity & Information Security: Helping businesses implement best-in-class security strategies. Digital Strategy & Transformation: Guiding organizations in adopting the latest digital innovations. No-Code & SaaS Development: Enabling businesses to build scalable solutions without deep technical expertise. Enterprise IT & Cloud Management: Optimizing cloud applications and IT infrastructures for performance and security. Mentorship & Leadership Development: Coaching business leaders on growth, technology adoption, and resilience. Personal Interests & Hobbies Passionate about AI, cybersecurity, and the future of digital transformation. Enthusiastic podcaster and content creator, sharing insights on technology and entrepreneurship. Avid reader and continuous learner in AI ethics, digital security, and business innovation. Committed to fitness and personal well-being, balancing work with an active lifestyle. Richard's journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, he shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank is the Chief Executive Officer for Costa Rica s Call Center since 2008. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #HeatherBicknell #RyanPurvis #TheValuuMakersPodcast #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #trend #trending #listennow #subscribe #podcastclip #podcastvideo #videopodcasting #podcastguest.#CostaRicaCallCenter #LifeReinvention #SalesLeadership #PinballCEO #TelemarketingMastery #PodcastEpisode