TELEMARKETING COSTA RICA'S CALL CENTER

ADVANCED CALL CENTER TELEMARKETING TRAINING



At Costa Rica’s Call Center, we are confident enough in our bilingual telemarketing expertise that we are willing to disclose a sample of our nearshore BPO training for the curious. Our Latin American advanced telemarketing course has been highly rated for our extensive call center knowledge in the areas of interpersonal communication, conflict management and phonetics. We invite all companies interested in outsourcing to discover why Costa Rica’s Call Center ranks among the best in bilingual communication techniques for Costa Rican telemarketers.



From day one, our new customer service and sales agents go through our specialized Early System Programming (ESP) where we train BPO agents in increasing their level of intensity and persistence of behavior. Many courageous people initially display an interest in making outbound cold calls, but not everyone has the ability to be a professional bilingual telemarketer that produces results. A call center agent may be highly intelligent according to a more conservative definition yet unmotivated to dedicate this intelligence to certain outbound BPO telemarketing campaigns.



A call center’s psychology of selling over the phone will be the initial BPO topic covered. The telemarketer’s mind is focused on how to prevail over rejection and to uncover a physical stamina to handle a minimum of 8 hours of quality outbound phone calls a day. Each bilingual agent’s fear of telemarketing is addressed openly and resolved with compassion. Prevention for call center burn out is discussed and will be closely monitored daily for each Central American trainee. This key observation will filter out potential quitters while promoting BPO career team members for your company. At Costa Rica’s Call Center, we are not hard on our nearshore call center staff, we hand pick and train them to work hard at making your offshore campaign successful.



Bilingual phonetics is often discussed and is encouraged as an ongoing study for mastery. Practice calls are always recorded, analyized and studied during every training session and will cover level one (easy close) to level five (non-stop rebuttal) types of telemarketing calls and customer service escalations. An analysis provided from a detailed checklist will judge the agent’s tone, rate, pitch, duration, pause, pregnant pause, delivery and timing of open and close-ended questions. Video taping a call center phone call in progress involves the same phonetics study along with non-verbal communication to understanding how body posture, facial expressions, hands as an illustrator and motion can dramatically improve a voice and projection. All BPO trainees must be a third party observer in order to make the necessary mental changes themselves. The only way anyone can make great strides in career building self-improvement when is to be humbled by their own criticism. Self monitoring and reflection is what will make your telemarketing team rank among the most proficient sounding in the business and will create long term BPO agents for your offshore project.



CLASSIC ART DECO BUILDING WITH RETRO NEON MARQUEE DISPLAYS COSTA RICA'S CALL CENTER IN STYLE.



The 1958 "SUPER LA CUADRA" building was transformed into a modern 3 level call center operation in Costa Rica's famous barrio of Escalante-Carmen. Fortunately, 15 walls of original brick was preserved as well as many fond memories shared by the local residents as they stroll by the amazing structure. CCC boasts the largest collection of American pinball in Costa Rica. An impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only known retro video arcade game room for employees in Latin America.



The beautiful and classic 300D Mercedes Limos join the exclusive vehicle fleet of diplomatic embassies and the era's top celebrities and social elite. Now, the crown jewel for Costa Rica's Call Center.







COSTA RICA'S CALL CENTER



http://www.costaricascallcenter.com

https://www.facebook.com/groups/23284906585

https://youtu.be/uf4CdcQVOzc

IGNI FERROQUE SINGS "SHINE LIKE THE SUN" LIVE AT THE HARD ROCK CAFE IN C...

September 21st, 2018. Hard Rock Cafe, Costa Rica.

The famous national Rock Legend, IGNI FERROQUE plays ; "SHINE LIKE THE SUN" for the first time live. The band is promoting their 40th anniversary album sponsored by Costa Rica's Call Center. The new track has become the official theme song of the call center's 10 year anniversary. Pura Vida.

Shine like the sun

Have you every thought of leaving home?
How far would you go to find you space?
Are you willing to start all alone?
Without letting your mind scatter...Out of place


Working hard everyday dawn to dawn
Hitting the phone to reach the goal
Fitting in your spot in paradise
Never take your eye off the prize

YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL

No matter how strong you feel you are
No time for breaks until you're all done
With all your goals there is always stress
And everybody needs to rest

And yet there is no dream that comes alone
Once you feel great, you feel at home
You find the beauty of a smiling face
You find the love, you find the GRACE

YOU BETTER SHINE LIKE THE SUN
YOU BETTER DO THINGS RIGHT
IT'S A GAME OF WIN OR GO BACK HOME
BUT YOU'RE A WINNER, YOU TAKE IT ALL









COSTA RICA'S CALL CENTER FREE PLAY EMPLOYEE GAME ROOM

https://www.youtube.com/watch?v=cYE04hh6BwM

https://youtu.be/zox77WYc7bM

https://youtu.be/_1ebfQiD-fs

https://youtu.be/nublj-mEkZ4

FACEBOOK FAN PAGE COSTA RICA'S CALL CENTER:

https://www.facebook.com/groups/23284906585/

BARRIO ARANJUEZ, 23RD STREET AND 11TH AVENUE. San Jose, Costa Rica

https://goo.gl/maps/4TXSs8zFeuo

CCC WEBSITE

http://www.outsourcingtocostarica.com

COMPANY LIMOUSINE FOR CALL CENTER CLIENTS

http://www.costaricalimousines.com