Cracking The Entrepreneur Bottleneck with Laurent Notin. A business created on grit by Richard Blank

Interviews, Cracking The Entrepreneur Bottleneck. A successful business needs consistency and grit. The Secrets of Business Growth from 16 Years of Successful Entrepreneurship with Richard Blank Laurent Notin is a Coach to entrepreneurs, start-up mentor, and the host of Inter:views, Cracking The Entrepreneurship Code podcast. Being an entrepreneur is a calling. You either have it in you, or you don’t. There's no alternative. And it’s one of the hardest jobs! You’ve got to wear many hats, acquire many skills, and make many decisions – fast. All whilst under extreme pressure to deliver quality work for your clients, take care of your employees, and ensure you don’t run out of cash flow. Your biggest risk? Becoming the bottleneck in your business. Many people will tell you it’s cash flow or unsuccessful marketing tactics. But it’s not. Having run several SMEs and mentored hundreds of business owners – I can tell you - the biggest risk your business will ever face is YOU! Why? Because as the entrepreneur, you are responsible for setting the company’s direction, ensuring everyone follows the course and delivers what’s promised. Everything relies on you. How much of the bottleneck in your business are you? Log on to my website and take The Bottleneck Index to find out. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience. 100% of Entrepreneurs will eventually be the bottleneck in their business. Not just once, but several times! The hardest bit? Identifying you're being one. The easy bit? Getting out of it. And that's all about awareness. This podcast is dedicated to getting you unstuck as an entrepreneur. In each episode, I invite seasoned entrepreneurs to speak candidly about how they overcame being the bottleneck in their business. I don't just hype up their success. I ask the questions you want the answers to but wouldn't dare ask! By listening to these episodes, you'll discover what it means to be a bottleneck, how it manifests, and most importantly, how to get out of it. This isn't fluff. We dive deep, get under the hood, and learn what it really takes to blast through the bottlenecks and scale a business. A successful business needs consistency and grit from setbacks, letting go of some weights that make you become the bottleneck, embracing change through trials and error while having fun, and not being too hard on yourself. However, most entrepreneurs still need help with this. Studying the data and analyzing the charts to decide which part of the business needs delegation could take much time, or the CEO's ego might be stopping them from letting go of certain weights in the business. In this episode with Richard Blank, he tells us how we can navigate that with his 16+ years of business experience. Richard Blank has been the Chief Executive Officer of Costa Rica’s Call Center since 2008. He holds a bachelor's degree in Communication and Spanish from the University of Arizona and a language proficiency certificate from the University of Sevilla, Spain. He is a keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, he was inducted into the 2023 Hall of Fame for Business. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students who plan on majoring in a world language at the university level. Tune in. Key Highlights from The Show [03:40] Richard Blank & his collection of Pinball machines & antique Rockola Jukeboxes [04:34] Richard’s passion for pinball games [07:04] Bottlenecks in business explained [10:58] Why Richards's Startup sucked [16:35] How he deals with resistance to change in the call center business [19:37] Why letting go was his hardest bottleneck [25:49] Top 3 growth milestones for the growth of his business [33:28] Practical recommendations to other entrepreneurs [39:01] How to reach out and connect with Richard [40:24] Wrap up and calls to action Notable Quotes Do not be too hard on yourself. Bottleneck is really about letting go of certain weights in your business. You are only as good as your options. When you are vulnerable, you are powerful. Being an entrepreneur isn't just a career; it's a calling that demands resilience, adaptability, and the courage to lead. Yet, the journey comes with its unique challenges: Entrepreneurs juggle numerous roles, rapidly acquire diverse skills, and make critical decisions - fast - under the pressure of ensuring client satisfaction, employee welfare, and financial health. It's no wonder that the most significant risk to your business is YOU! Not cash flow or marketing tactics. It's the risk of becoming the bottleneck in your business. With extensive experience running SMEs—spanning 150 employees across three countries—and coaching countless business owners, I've witnessed firsthand that the primary obstacle to a business's growth often lies within the entrepreneurs themselves. When you're stuck, your business mirrors your stagnation. Do you recognize yourself here? Cannot let go and have difficulties to delegate? Lost in operational details, overlooking the strategic vision? Sacrificing personal well-being and social time for work? Constantly putting out fires instead of focusing on growth? Disconnected from your customers and staff? Giving more credit to the critical voice in your head? Addressing these bottlenecks is where transformation begins. As the Bottleneck Coach, I partner with entrepreneurs eager to thrive. Using effective questioning techniques, I help you step back and shift your perspective. The myth that entrepreneurs must go it alone is pervasive yet unfounded. True progress requires the right mindset, actionable strategies, and sometimes, a guiding hand. My aim? To equip you with the insights and tools to navigate past bottlenecks, unlock the full potential of your venture, and thrive. Together, we can propel your business to new heights. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #CrackingTheEntrepreneurBottleneck #Laurent Notin #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Cracking The Entrepreneur Bottleneck, Laurent Notin, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Cracking The Entrepreneur Bottleneck with Laurent Notin.. The Secrets of Business Growth with Richard Blank https://youtu.be/XVp40w1oBm4

Talking with the Experts podcast with Rose Davidson. A wellspring of kno...

Talking with the Experts 2022 EP #347 Richard Blank - Leadership and having a strong corporate culture Dive into the universe of unparalleled expertise with "Talking with the Experts," a top-tier podcast that stands as an oracle of wisdom in the ever-evolving digital landscape. Launched in July 2020, the podcast has rapidly ascended the ranks, now boasting over 35,000 global listeners and holding a prestigious spot in the top 5% of all podcasts worldwide. In this episode, call centre expert Richard Blank provides advice on leadership, corporate culture, outsourcing, and success. He emphasises the importance of having a solid corporate culture and outlines how outsourcing can help call centres become more successful. https://youtu.be/56odkh_YZ3I Hosted by the trailblazing Rose Davidson, a mentor and strategist with an undeniable knack for spotlighting thought leaders, the podcast has become an essential resource for service-based entrepreneurs aiming to dominate their niche. With a prolific portfolio of over 500 expert interviews, the show offers invaluable insights into an array of disciplines—be it marketing, technology, wellness, or leadership. What sets "Talking with the Experts" apart is its commitment to not just inform, but to empower. Each episode is a masterclass in itself, meticulously curated to provide actionable steps for achieving greatness in your professional life. Tune in to tap into a wellspring of knowledge, replete with strategies, tips, and real-world advice that can catapult your brand to the forefront of your industry. Unlock the doors to success. Visit https://talkingwiththeexperts.com and subscribe to elevate your entrepreneurial journey. We know how hard it is to grow your business, especially when you're surrounded by competitors aiming for the same goal as yourself. This podcast will give tips and strategies on managing a successful company that can help any entrepreneur succeed in their endeavour of building up an empire - if they use them! Join successful business owners and me as we discuss creating additional revenue streams, building customer loyalty, and effectively marketing and selling your product or service. But don't take my word for it--check out the episodes now :) “Talking with the Experts” Welcome to “Talking with the Experts,” your go-to podcast for insightful, engaging, and actionable advice from the leading minds in the business world. Launched in July 2020, this podcast has quickly risen to prominence, ranking in the top 100 in Australia and the top 20 in New Zealand. With over 500 episodes, we have become a trusted source of knowledge and inspiration for entrepreneurs, business owners, and professionals around the globe. Talking with the Experts Ranked top 5% globally Top 100 Australia Top 20 New Zealand Our Mission At “Talking with the Experts,” our mission is simple: to empower you with the expertise you need to succeed. We believe that learning from the best can make all the difference in your business journey. That’s why we bring you candid conversations with industry leaders, successful entrepreneurs, and innovative thinkers who share their secrets to success, lessons learned, and tips for navigating the ever-changing business landscape. Why Listen to Us? – Expert Guests: We feature renowned experts who provide real-world advice and share their personal stories. – In-Depth Interviews: Our interviews go beyond surface-level tips, delving deep into the strategies and mindsets that drive success. – Actionable Insights: Each episode is designed to give you practical takeaways that you can implement immediately. – Inspiration: Hear from those who have faced challenges and emerged stronger, offering you the motivation to keep pushing forward. About Rose Davidson Rose Davidson is a passionate advocate and influential voice in the realm of domestic and family violence awareness. As the co-founder of Healing Through Love, a dedicated social enterprise, Rose works tirelessly to shift perceptions and provide support to those affected by domestic violence. Her unwavering commitment to making a difference in the community is evident in every initiative she undertakes. In addition to her advocacy work, Rose is the creative force behind the successful podcast, Talking with the Experts. Since its launch in July 2020, the podcast has produced over 500 episodes and has ranked in the top 100 in Australia and the top 20 in New Zealand. With a focus on delivering valuable insights and expert advice, Rose has created a platform that educates, engages, and inspires listeners from all walks of life. Through her work, Rose Davidson embodies resilience, compassion, and a relentless drive to foster positive change. Her dedication to her causes, combined with her ability to connect deeply with her audience, makes her a respected leader and a beacon of hope for many 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #talkingwiththeexperts #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO #learnpodcasting #podcastepisode #podcastguest #podcasting #podcastinterview #podcastplaylist #podcasts #podcastskills #podcastshow Talking with the experts, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, https://youtu.be/56odkh_YZ3I

Think a Neurodiversity Journey. Take A Leap & Transform through the art ...

Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank Take A Leap & Transform: A Neurodiversity Journey Joseph K Muscat Every two weeks, my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse. I would like to illustrate how my new venture came about and to do that I have to tell you a bit more about myself and my journey. Hopefully, this will inspire you to accept yourself for who you are and you will be able to relate. I am neurodiverse... not sure what that is...? Well, simply put, it's a person who has been diagnosed with one or more learning disabilities. In my case, I have few; Visual Motor, Visual Perception, Working Memory, and Dyslexia. This has been both a struggle and a blessing for me; over the course of my education, relationships, employment and my various businesses. I was diagnosed with visual motor and visual perception at school age and to this day I am still trying to fully understand what they mean. Both my family and teachers were not able to offer me sufficient support. Struggling at school became the norm for me, but I persevered. Despite these challenges, I earned a Bachelor of Fine Arts from York University and then later on I continued on to study at Humber College, in Toronto Canada. My path was set. I would be a professional photographer... and I remained on that path for 20+ years. Over my years following this path, I developed my entrepreneurial skills in order to be able to consult many clients with their projects, objectives, social media marketing, business development and client relations. In 2014, we embarked on a new adventure out of Canada and moved to Malta as a family, to seek new challenges and opportunities for us. This is where I re-evaluated my path and took a step back from photography in order to focus on other business opportunities. I carved out a new path for myself where I worked with various companies in project management and business development. 2018 was a turning point for me. I was in my third job on the island, which was very stressful, my learning disabilities were showing, I couldn’t hide them anymore. It affected me emotionally which in turn affected my family... Over the years I had searched for private support in relation to my learning disabilities. This was challenging as learning difficulties are often perceived as a childhood problem and thus there is very little support available to adults. Not being able to find the support I needed, led me to take the challenge upon myself and create a system that I could implement to help me in my entrepreneurship. It entailed lots of trial and error, many workshops and books to read. But in the end, I finally can say that I have created a Seven-Step Transformative Management Methodology (SSTMM) solution for adults with learning disabilities who are either running their own business or are employed. I believe that if it is implemented correctly it will greatly improve the working environment and provide a solution to their challenges. This was the birth of my consultancy business. Joseph K Muscat Take a leap & transform Throughout my extensive experience in entrepreneurship and various professional roles, I have encountered three significant challenges that have shaped my understanding of the importance of fostering Neurodivergent talent. Firstly, the lack of awareness and understanding among employers and managers regarding the unique thinking and working styles of individuals with Neurodivergent traits. Secondly, the need for comprehensive knowledge and strategies to provide appropriate accommodations, support, productivity strategies, and coaching tailored to Neurodivergent individuals. Lastly, the absence of management awareness, skills, and resources to effectively foster and cultivate Neurodivergent talent for the long-term benefit of both the individual and the company as a whole. These challenges have inspired me to dedicate my time to self-improvement and acquiring the necessary knowledge and skill set to overcome these obstacles. As someone who has personally experienced learning difficulties, I have become a passionate advocate for individuals facing similar challenges and a valuable resource for business owners seeking guidance in implementing transformative changes to accommodate Neurodivergent talent. I invite you to join me in taking a leap forward, embracing a new perspective, and unlocking the untapped potential within your organization. Do You feel you have a journey that you can share with our Take a Leap & Transform community? 1. We are looking for Neurodivergent talent to share their experiences. 2. We are looking for business leaders and coaches who can deliver DEI&B solutions to businesses. 3. We are looking for mindset professionals who can empower Nuerodivergent talent We all should know how to learn tonality and how to read people, especially over the phone. This is why I am happy to welcome Richard Blank to the podcast. Richard is the CEO of the largest Costa Rica Call centre. Richard has such a use of language that he naturally uses and trainers over 10,000 employees. Together we engage on how to develop and use such language and then jump into how business leaders can inspire and motivate through inclusion principles and practices. My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becoming more inclusive and diverse. I help companies, entrepreneurs and individuals develop strong: - Project Management Practices - grow their business with Business Development - Leadership Development - Productivity Strategies And I help develop Management create policies, communications, systems and strategies in living with and working with neurodiversity employees or individuals with Learning Difficulties (i.e. dyslexia, dyscalculia, working memory, etc) 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation and phonetic micro expression reading. Richard’s vision quest journey is filled with twists and turns. At 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers over two decades. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. In addition, entered into the 2023 Hall of Fame for Business along side other famous alumni. Paying it forward to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #Neurodiversity #JosephKMuscat #RichardBlank #CostaRica #CallCenter #Outsourcing #Telemarketing #BPO #Sales #Entrepreneur #B2B #Business #Podcast #Gamification #CEO , Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing, BPO, Nearshore, Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing, Radio, Guest, Money, education, trainer, Take A Leap & Transform: A Neurodiversity Journey Podcast.The Art of Speech With Richard Blank. https://youtu.be/baQakoEZdgI