Costa Rica’s Call Center work stations

The Floor

The call centers’ second floor can comfortably fit 140 work stations.

Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants and high powered air conditioning units to make their work environment as enriching as possible.

Costa Rica’s Call Center Recreation Room

Work hard and play hard


Our call center encourages challenging activities for the agents during their break time. Stress is an unavoidable part of a call center experience and can be counter attacked.

Friendly competition is a great way to strengthen personal bonds, encourage new friendships and mold groups to work well together. Since childhood, strategic games were always the best way to assemble new groups of individuals for team building.

The ages of our agents range from 18 to 60 years old. We provide all types of entertainment to recharge their batteries for a second half push on the phones.

Costa Rica’s Call Center Locker Room

Secure Locker Area

After passing through security for a full bag check, the agents must place all personal belongings in an individually assigned locker with personal locks. The area is monitored 24 hours a day by guards and video surveillance.

Our call center has a 100% strict rule for the workstation area:

NO Cell Phones
No IPods
No Flash Keys
No Cameras
No bags.
No Excuses

Costa Rica’s Call Center Lunch Room.

Lunch Room

Our call center agents decided that picnic style tables fit best for our agents. Agents can form large groups of agents that are able to dine together.

There will always be space for one more at every table so no one eats alone.

The kitchen has every machine available for the agents. There is plenty of fresh Costa Rican coffee at the ready, microwaves, large refrigerator and a company employee to keep the entire area spotless.

Costa Rica’s Call Center Break Room

Recess

Our call center embraces the philosophy that an agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp employee.

We prefer that our agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.

Our call center’s decision to give the agents a RECESS area is essential in team building and the core to our creative organization and success. Every time a major goal is reached, we invest in additional amusements for the teams and the center.

Costa Rica’s Call Center Security Camera

Security Cameras

The entire center is protected by a dozen visible cameras along with an undisclosed number of hidden cameras to cover every angle of the building.

Each movement is recorded and saved on our servers for future review and records. We archive our records for up to six months or can arrange a saved recording if needed.

Security is a necessity when dealing with hundreds of individuals in a confined space. We view our BIG BROTHER approach as a preventative action so that there is no loss of personal belongings, call center equipment and one of individual safety.

Costa Rica’s Call Center Server Room.

The Server Room.

The center is able to incorporate your equipment into our network or configure our server room to work with your systems. The room is always locked, has restricted access and monitored 24 hours a day.

Our current inventory:

Cisco ASA 5510 w/ IPS module
Cisco 3550-48
Catalyst 356048 PS
Cisco IP Phone CP-7911
Dell Power Edge 2950
APC Smart-UPS Head unit
APC Smart-UPS Battery Pack
Cisco 2960-48TC-L
Cisco Pix 515
US Robotics 56k Modem
Cisco 7941 VOIP Phones
Sennheiser Phone Headsets
Plantronics Phone Headsets
Cisco Aironet 1130AG Wireless Access Point
Cisco 2950